7shifts Software

4.72 / 5 (426)

Our advisors have recommended this product 14 times in the last 30 days

What is 7shifts?

7shifts is an online employee scheduling software system designed for shift workers operating in the restaurant industry. The solution allows employees to check their upcoming shifts, scheduled availability and time-off requests from the 7shifts home screen using a mobile app.

If a worker is unexpectedly unable to make it to their assigned shift, the app allows employees to offer their shifts to other workers who are available, who can then bid on that shift. The unavailable employee can then reassign their shift to another worker with a single click.

If an employee’s availability changes, they can make a note within the app, which managers can then view and approve. Workers can even request time off, and managers can view and approve these requ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

426 Reviews of 7shifts

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(323)

323

4 stars

(91)

91

3 stars

(9)

9

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 426 results

September 2019

Jayelynn from 12 West Brewing Co.

Verified Reviewer

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2019

Helpful and Easy to Use

Overall, it's easy and convenient to use and cheaper than some of the similar apps.

Pros

You can work from the website or from the app which is convenient if you're bouncing between locations. On the website, I can preset shift times for faster scheduling. You can set multiple roles which is beneficial for staff that do multiple things. You can assign an hourly to each role as well, so you can see an approximation of your labor for the week.

Cons

Unfortunately, the preset shift times do not translate over to the app so you do have to manually do it which takes a little more time. Although I have my preference set to get push notifications for almost all the app features, they don't always come through.

Reasons for Choosing 7shifts

7shifts was less expensive and much easier to use plus it integrated with our point of sale system.

Response from 7shifts

Replied September 2019

Thanks for the review Jayelynn! We appreciate your feedback and love hearing that 7shifts can help you keep your schedules straight from anywhere. I've passed along your request regarding preset shifts on the app to our mobile development team for further consideration. Thank you!

November 2019

Leslie from Smoothie Operator, Inc - Jamba Juice

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Best Decision

I wish all companies had a team like 7 Shifts! Such a joy to work with. They love their job and are not just a sales department. Their support and development teams are just as good as their front line sales because they can really believe in their product and deliver what they are promising. First class!

Pros

We can maximize profit by scheduling exactly where needed with forecasting We can create a schedule in minutes verses an hour We can eliminate scheduling employees on requested days off or outside of their availability Employees can update availability, time off without bothering management Employees find a replacement for their shift after schedule is posted instead of bothering management Managers can monitor labor in real time on phone app dashboard report We use the 'engage' report as a positive way to eliminate attendance issues (late, no show, sick, change schedule, etc) Employees can access by phone or computer Employees can provide immediate shift feedback at end of shift Managers can distribute hours and tasks evenly and monitor Managers love the communication notification. One memo can be distributed to all or certain department to inform of last minute specials or even announce an employees birthday

Cons

To be honest, my list has dwindled of items I like least because everytime I bring a negative aspect to customer support, the development team calls and gathers information, then they begin programming and redesigning to improve their product for everyone. My only issue is waiting for them to make the awesome labor dashboard available for lower levels so managers can use it to train team leads without programming them to be in the 'management' category just to get the actual real time labor on their phone.

Reasons for Choosing 7shifts

The innovative team thinks very progressively with amazing customer service and wanted to hear what we needed and didn't like in a scheduling program. The continue to seek input and encourage us to make product suggestions which we see get developed and benefit all users.

Response from 7shifts

Replied December 2019

Amazing! Thanks for the review Leslie. We are grateful for your feedback and it has made our team's day to hear from every department at 7shifts is pulling together to provide more value to you and your business. It's feedback like this that reminds us why labor management is vitally important to operators like yourself and we look forward to providing you and your team even more value in the future.

June 2020

Sue from Cookie Jar Cafe

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Schedules with ease

It’s been a great product for my company. I would Recommend it for sure.

Pros

I save so much time juggling days off and swapping shifts through this app. Also keeping vacation days from overlapping is a breeze

Cons

The mobile versions are a little harder to make schedules with. I usually Use the desktop version

Response from 7shifts

Replied June 2020

Thanks so much for the review Sue. We are happy to hear that 7shifts has enabled you to create schedules with ease. Know that we are always looking to make improvements to our mobile app and really appreciate the feedback. Cheers!

April 2020

Susie from TEV

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

April 2020

It’s Okay

Pros

When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Cons

Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

Reasons for Choosing 7shifts

Originally, due to functionality. Which they later changed

Response from 7shifts

Replied April 2020

Hi Susie, Thanks so much for your comment. We really appreciate your candid feedback so we can make the 7shifts experience better for all users, and we're sorry to hear your experience was less than ideal. As a product that is growing and evolving every day, our pricing has changed a lot since you would have first started using 7shifts 4 years ago, but we would like to see what we can do to make 7shifts work for the restaurant you are currently working in. Please drop us a line at support@7shifts.com and we will see what we can do to offer a solution the meets the needs of your business. In regards to your interactions with a member of our team, I have flagged this to our management team to ensure that we provide everyone the same high level of service that we ourselves would expect. We apologize if your experience was less than ideal and really take that to heart. We hope that in the future we can earn back the trust you have placed in our business.

March 2020

William from Rich's Proper Food & Drink

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2020

Been using it for years

This was a great way to get our employees on the same page and communicate out all the information we needed to in a simple fashion.

Pros

I like the easy to use interface. As an administrator, the events section works really well. We don't do a lot of reservations as a casual environment, so it works well for parties and alerting the staff of events in the area.

Cons

The messaging can be a little confusing, but not really a fault. The predictive scheduler doesn't work very well for me.

Reasons for Choosing 7shifts

Used it at a previous job and enjoyed it.

Response from 7shifts

Replied March 2020

Thanks for the candid review William! All of us at 7shifts really appreciate your feedback and we're glad to hear 7shifts works for your restaurant, especially in these trying times. I've passed on your product feedback to our team so they can make 7shifts work better for you and every other customer. Cheers!