ADP Workforce Now Software

4.37 / 5 (4,948) FrontRunners

Our advisors have recommended this product 52 times in the last 30 days

What is ADP Workforce Now?

ADP Workforce Now is a comprehensive solution for managing HR, payroll, talent, compliance, and employee benefits. This workforce solution is suited for businesses with more than 50 employees looking to streamline HR processes. ADP Workforce Now includes capabilities such as payroll processing and tax filing, performance management, compensation management, talent acquisition, time and labor management, benefits management, analytics, plus more.

This fully integrated HR software is built on a single database, which automates data synchronization and helps human resource teams minimize manual administrative task procedures. ADP Workforce can integrate with other HR and business applications via the ADP Marketplace. App integration can help management fu...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4,967 Reviews of ADP Workforce Now

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(2,704)

2,704

4 stars

(1,588)

1,588

3 stars

(496)

496

2 stars

(105)

105

1 stars

(55)

55

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 4967 results

March 2021

User Profile Picture

Rashid from Introductory Chemistry, Worcester Polytechnic Institute

Verified Reviewer

Company Size: 201-500 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2021

ADP Work Force Now Review

I had a great experience using the software it gives a wholistic view of where your paycheck goes!

Pros

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

Cons

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Reasons for Switching to ADP Workforce Now

We had some issues with tax forms using Paychex

August 2020

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Jessica from Conduent

Verified Reviewer

Company Size: 201-500 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Simple features

overall a good program and super user friendly. I've had people tell me they enjoy this more then the previous program we used.

Pros

easy to use features, end user friendly, creates easy recruitment, great outsourcing amazing appearance

Cons

customer service is a little lag and needs more features that's all the negative I've got on this one

Reasons for Switching to ADP Workforce Now

they were outdated and used outdated programming didn't fit our current growing needs

July 2019

User Profile Picture

Yuri from bs group

Verified Reviewer

Company Size: 2-10 employees

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2019

Workforcenow for productivity

It helped us to deal with HR matters effectively so that we could see everything with detailed info.

Pros

Customization with it is incredible. Reporting features add more value to the software and as well increases the productivity. Pricing is quite reasonable. Mobile version does really well unlike its peers.

Cons

Customer service should be upgraded. The software could be better integrated other platforms. I would like to see changes immediately because sometimes I have sign out and sign in to see changes.

Reasons for Choosing ADP Workforce Now

It provides better recruiting and HR outsourcing services. Besides prices are highly reasonable for the paid plans.

Reasons for Switching to ADP Workforce Now

It is more mobile accessible, PC dashboard is more user-friendly. Better human resource management.

February 2021

Rachel from Copper Tree Retreat

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

February 2021

Spectacular Customer Service

We are a growing business and it has been very helpful to have ADP to help us with payroll.

Pros

The Software is very easy to use and set up. I am most impressed with their 24/7 Customer Service and my favorite feature is the call back. No more waiting on hold for hours, no more dropped calls and frustration. I can place a call to the help desk input my call back information and they will call me back.

Cons

There was a flaw when the system was set up for Service Hours and Non Service Hours and it was not caught until 6 months later and we had to do a large pay out to our employees because of this. Also I was very excited to see that they will help you set up an Employee Handbook and Policies and Procedures, however you do have to pay extra to have this service.

Reasons for Choosing ADP Workforce Now

They did give us a very substantial discount for joining

July 2019

User Profile Picture

Liam from Pinnacle 21

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

July 2019

A Lot of Buck for Little Bang

To piggyback off the last response, the overall experience was quite poor when it came to the actual resource navigation of the site. As I took this role over managing this system, it became apparent that there was a very limited amount of knowledge as to what information this system even held, let alone how to actually access it. To take it one step further, these types of scenarios became more difficult as if there was a situation that hadn't been encountered before, only the administrator was able to handle that particular issue on behalf of the employee. Multiple times when employees attempted to handle benefit package errors/changes and were unable to make any effect. This said, if it were a personal issue, sometimes employees problems would go unresolved in lieu of having to have someone else handle that problem for them through support.

Pros

The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers. For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).

Cons

The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place. Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.

Reasons for Choosing ADP Workforce Now

At the time, the name carried a good amount of weight. Not having prior experience utilizing a similar system and bringing ADP on at this time, it provided more confidence on our end to know that we were using the tool that the majority of the industry was using.