APS Software

4.55 / 5 (420)

Our advisors have recommended this product 79 times in the last 30 days

About APS


APS Payroll is a cloud-based payroll platform. The solution allows users to control payroll processing in single data source applications.

APS Payroll’s key features comprise payroll configurations, customer-focused support, multiple pay options, unified payrolls, HR and attendance. Its payroll configuration tool allows users to manage overtime payrolls, commissions and reimbursements for taxed and non-taxed income types. The platform comes with mobile-optimized tool used for workforce management through geo-fencing and task delegation.

APS Payroll integrates with platform-to-platform automatic general ledgers. The platform comes with support services such as one-on-one training, account management via chat, email, phone and payroll tax filing. It is available in free demo and priced versions. Pricing of the platform is based on a monthly subscription and support is extended via email, online help desk and phone.



Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

420 Reviews of APS

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(257)

4 stars

(136)

3 stars

(21)

2 stars

(5)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 420 reviews

Do you use this product?Write a review

November 2018

Michele from Hardware Resources

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

November 2018

APS meets all of our payroll needs. Great customer service and support.

Pros

I've been working with APS for almost two years and being my very first experience with a payroll software I found it very easy to learn. The way this software is built and organized makes it very easy to use it. This is particularly true when you are in need to create a report. In this case you can choose one of the several ready-to-use reports from the "Report Manager" option, or you can build your own customized report that best meets your needs. Additionally, to save time and efforts the report you created can be shared among several users in different departments.
Another thing I liked about APS is the excellent customer service I received in all of the inquires and issues I encountered during my job.

Cons

What I liked least about this software is the fact that when you enter or modify any type of information there is no "safety net", meaning the system does not ask you to confirm your changes before leaving the tab you are in. By adding this extra step you will be "forced" to double check your entries and this can be very helpful in avoiding mistakes especially on sensitive information like bank account numbers, pay rates, or addresses.
Another feature that could be implemented is to allow users to download raw data or .csv file directly from the "Analytics" tiles. Right now you can only display, look, and print the information but you cannot download the data in on Excel format. From an Human Resources standpoint it would very helpful to be able to download data such as Employee Turnover, New Hires by department, and Employee Count by month.

Response from APS of Automatic Payroll Systems, Inc.

Replied November 2018

Thank you so much for your honest and enlightening review, Michele. We really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your concerns. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.

November 2017

Amanda from Rain Pro Roofing

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

I have had a wonderful experience using APS as our payroll software. It is a great product and site!

Pros

What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations.

Response from APS of Automatic Payroll Systems, Inc.

Replied December 2017

We appreciate your positive review, Amanda! We are so glad to hear you love our system and it has made processing payroll simple for you. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

February 2019

Tammy from Unisoft International, Inc., dba SMA Technologies

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

APS Payroll Review

With APS Payroll, we now have dependable current & historical information. The many reporting options have saved us time and headache since we no longer have to access several documents to create things like the annual 401(k) census. We can maintain that information right in APS Payroll.

Pros

We're a tech company with less than 100 employees in the US and have been with APS Payroll for about three years. APS gave us the opportunity to offer our employees access to online employee information. The employees can pull pay vouchers, update most of their own personal information, request PTO online and other functions that were manual for them before APS.

Cons

On the administrative side, setting up a new employee can be cumbersome. There are a lot of steps that are necessary to create the proper internal document flow. Some things like PTO accruals are not set up as a default for a new employee. Should the accrual step be missed during onboarding, the employee may not accrue PTO as they should.

Response from APS of Automatic Payroll Systems, Inc.

Replied March 2019

Thank you for your positive review, Tammy! We're glad to hear you're happy with the intuitive design of our platform that allows for easy document and information access for your employees. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

November 2017

Christine from Gringo's Mexican Kitchen

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

APS has met all of our payroll needs in a professional, consistent and impressive manner.

Pros


We have been with the company for almost 7 years. Above all the customer support you receive is fantastic. During our tenure with the company we have had a few different reps due to promotions, but each one has done a phenomenal job. They always return phone calls and emails in a very timely manner, they troubleshoot issues immediately and have even helped process payroll for us when our payroll manager was out with the flu.

Cons

The only issue we run into is transferring employees from one location to another. Currently, if an employee transfers to a new location there are multiple steps needed to transfer that employee's profile. The employee must be terminated in one location, and then all information must be re-entered in the new location. It would be ideal if we could transfer an employee without having to terminate and duplicate the profile in the new location.

Response from APS of Automatic Payroll Systems, Inc.

Replied December 2017

We appreciate your positive review, Christine! We're glad to hear you have been able to continue successfully process your payroll for nearly 7 years and that our customer support has been helpful. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS!

November 2017

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

November 2017

Bumpy at start, but getting better.

Having all employee information available quickly both to employee and manager.

Pros

Everything is in once place. Payroll, reviews, goals, employee events, employee documentation. It's all in one place and available for the employee, manager, and HR to review when needed.

Cons

Auditing vacation or personal time is not easy. The audit requires multiple reports and those reports do not download using same format for easy combining of info. For instance, one report may show employee name as Doe, Jane (####). The next report may show the employee name as Doe Jane. When using formulas in Excel, your common denominator is your name. But if the name does not report in the same format on both reports, you cannot combine. The reports I am speaking of are already setup reports. I did also setup my own reports, but they reported the same way. This is one example of several that the formatting doesn't report the same.

Response from APS of Automatic Payroll Systems, Inc.

Replied December 2017

Thank you so much for your honest and enlightening review. We really appreciate your feedback. We would love the opportunity to speak with you one on one and discuss your suggestions. If you could please contact Josh Johnson, Client Services Manager at jjohnson@apspayroll.com or 318-213-3266, he would be happy to talk further.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

November 2018

Easy to Use

Pros

We use to manage our payroll in house which took a significant amount of time, even with a small number of employees. Switching to APS helped save time and allowed for a easier and more efficient way of tracking payroll. There are tons of different reports you can run and everything is very user friendly. If there is ever a question on anything our customer service agent is quick to respond and help. It's been great having all our employee information in one place!

Cons

A few instances of frustration where some of our benefits have not calculated correctly. I'm not sure if there was lack of communication upon setup or what happened. Anytime we have ran into this APS saw that a solution was made.

Response from APS of Automatic Payroll Systems, Inc.

Replied November 2018

Thank you for your review. We're glad to hear you're happy with the intuitive design of our platform and our top-rated support team is providing the timely and responsive attention you deserve. We would love the opportunity to speak with you one on one and discuss your concerns about calculating benefits. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.

February 2019

Debbie from Chimp Haven

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

just what we needed

APS makes it so easy for us to process payroll. We have employees with split departments and payroll codes and APS handles it all!

Pros

APS is a terrific tool and the best part for us is the ease of operation. The menus and drop down boxes are logical and not complicated. Maneuvering through each screen, tab, and function is simple and intuitive.

Cons

We just don't use enough of the system - there are so many additional capabilities and functions that we are not utilizing at the present time. For example, we do not use the timekeeping function. Right now our organization still utilizes a paper time card instead of the timekeeping module in APS!

Response from APS of Automatic Payroll Systems, Inc.

Replied February 2019

We appreciate your positive review, Debbie! We're glad to hear you're happy with the intuitive design of our platform. We would love the opportunity to speak with you one on one and discuss how your organization can utilize the system in its fullest capacity. If you could please contact April Remedies, Success Manager, at aremedies@apspayroll.com or 318-213-3263, she would be happy to talk further.Thank you for being a valued customer and we hope you continue to have a great experience with APS!

August 2018

Wanda from Goldman Equipment, LLC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

This Company fits our needs so well!

Love having an assigned Customer Rep to work with. And our customer rep is supported with other customer reps if they aren't available when we call.

Pros

It is straight forward payroll processing. It has been well thought out by the software designers who strive to understand the client's needs for special reporting. We are a Farm Equipment Dealership with multiple locations. From our first day with APS they have worked to learn our business needs. We have also provided "tips" on how to make the products more user friendly and they listen and implement.

Cons

If they could streamline the HRIS module to interface with the Payroll module so employee information for some things such as deductions would not have to be entered twice that would save much time from the user standpoint.

Response from APS of Automatic Payroll Systems, Inc.

Replied August 2018

We appreciate your positive review Wanda! We're glad to hear our unified platform has made it easy for you to manage all of your locations. We'll make sure to pass along your constructive feedback. Thank you for being a valued customer and we hope you continue to have a great experience with APS! Thanks, APS Team

November 2018

Kelly from Maple Street Biscuit Company

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality