Ask Emma
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8What is bswift?
Bswift is a cloud-based solution for employers, brokers and exchanges, that offers an open enrollment portal, reporting, billing, COBRA administration, compliance and more.
The bswift exchange platform features include reporting, alerts, dashboard access, billing and web services. It also includes tools to handle initial enrollments, on-going administration and renewal process.Through the Springboard Marketplace, bswift offers a consumer-style benefit shopping portal that employees can use to gather information and select the benefits that work best for them. An AI interactive decision support tool called Ask Emma helps the customers to solve their queries.
Integration with any current systems, internally or externally, is made possible through existi...
14 Reviews of bswift
Average User Ratings
Overall
3.82 / 5 stars
Ease-of-use
3.5
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
October 2019
David from UL LLC
Verified Reviewer
Company Size: 1,001-5,000 employees
Industry: Public Safety
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
BSwift
Pros
Makes applying for annual benefits very easy. Step by step instructions that are incredibly easy to follow.
Cons
I do not have any complaints to report.
July 2018
Victoria from LAC
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
3.0
Functionality
4.0
July 2018
Used on medium sized groups
Pros
The EDI feeds are great. They really take tasks away from the employer and broker. The reporting functionalities are also nice
Cons
Too large for smaller sized groups. Even for our 75 Employee groups, sometimes the breadth of the software was overwhelming.
May 2020
Ryan from Paycor
Verified Reviewer
Company Size: 1,001-5,000 employees
Industry: Human Resources
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
3.0
May 2020
Great benefits tool
Overall we are really please. Our customers love that we can offer them such a great tool at a low price.
Pros
We have switched to this program a few years back. It handles all elections very well. Our customers love the customization and the ability to report.
Cons
We are unable to pull in our time and payroll deductions to this platform. This has stopped us from being able to do things with the EDI feeds.
November 2019
Chris from Paycor, Inc
Verified Reviewer
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
November 2019
My review
n/a
Pros
System navigation is simple to use, intuitive
Cons
system slowness, click and drag can be difficult, difficult to build test users.
October 2017
Fernan from The YMCA of Greater Rochester
Verified Reviewer
Company Size: 1,001-5,000 employees
Industry: Philanthropy
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
The Swiftness of bswift
The customer support center I would consider to be best in class. They have a level of service response time that is quite rapid in its turn around.
Pros
To state that the benefits enrollment platform is user friendly would be a gross understatement. The platform is user interactive! The software is written for maximum end user interaction that is both intuitive and engaging. The tutorial is set up like a guided tour that guides the user step by step to achieve real outcomes and without annoying sidebar simulations. They smartly even include a feature to turn the guide off for the more savvy users.
Cons
If I were to complain about the bswift platform I would have to said that the animation is bit staid and stiff but it does not in any way detract from the end user experience.
