bswift Software
Bswift is a cloud-based solution for employers, brokers and exchanges, that offers an open enrollment portal, reporting, billing, COBRA administration, compliance and more.
The bswift exchange platform features include reporting, alerts, dashboard access, billing and web services. It also includes tools to handle initial enrollments, on-going administration and renewal process.Through the Springboard Marketplace, bswift offers a consumer-style benefit shopping portal that employees can use to gather information and select the benefits that work best for them. An AI interactive decision support tool called Ask Emma helps the customers to solve their queries.
Integration with any current systems, internally or externally, is made possible through existing electronic data interchange (EDI) channels with carriers, third-party administrators (TPAs) and payroll or human resources (HR) systems. Users can also use the proprietary EDI feed builder to create a link of their own.
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Ask Emma -
Defined contribution -
Choosing benefits
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8
6 Reviews of bswift
Fernan from The YMCA of Greater Rochester
Specialty: Non-Profit
Employees number: 1,001-5,000 employees
October 2017
October 2017
The Swiftness of bswift
The customer support center I would consider to be best in class. They have a level of service response time that is quite rapid in its turn around.
Pros
To state that the benefits enrollment platform is user friendly would be a gross understatement. The platform is user interactive! The software is written for maximum end user interaction that is both intuitive and engaging. The tutorial is set up like a guided tour that guides the user step by step to achieve real outcomes and without annoying sidebar simulations. They smartly even include a feature to turn the guide off for the more savvy users.
Cons
If I were to complain about the bswift platform I would have to said that the animation is bit staid and stiff but it does not in any way detract from the end user experience.
Christopher from General Atomics
Specialty: Engineering
April 2015
April 2015
bswift review
bswift review
Likes Best
I'm given a debit card to directly deduct amount of charges.
Likes Least
Have to be careful about going over the amount. Would need to specify to POS the exact amount to charge and split the charge if necessary.
Recommendations
I do not have any recommendations for others evaluating this product.
Victoria from LAC
July 2018
July 2018
Used on medium sized groups
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The EDI feeds are great. They really take tasks away from the employer and broker. The reporting functionalities are also nice
Cons
Too large for smaller sized groups. Even for our 75 Employee groups, sometimes the breadth of the software was overwhelming.
Philip from Doyle & Ogden Insurance Advisors
April 2018
April 2018
One of our insurance carriers (UNUM) has partnered with bSwift
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
While we have just been introduced to this availability we have not totally integrated in with our book of business with UNUM. Thus, the "bad" (i.e., one star rating).
Tom from Buckley
Employees number: 51-200 employees
December 2017
December 2017
Good benefits/HRIS system but some cumbersome features
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
One stop shopping when I need to look up employee info
Pros
BSwift has a user friendly interface making data entry and retrieval quite straightforward. The system is very flexible - you can customize many features to fit your needs.
Cons
The reporting feature is very powerful and flexible, however this is also cumbersome. The canned reports are not always what you want and to make custom reports it can be quite confusing. I usually need help from my benefits consultant to create the exact reports I need and then I use those custom reports.
Michelle from Hub International
Employees number: 10,000+ employees
October 2017
October 2017
bswift is a solid benefit administration platform - one of the best
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I have placed bswift with many clients - especially those in the healthcare industry. The software has streamlined benefit enrollment, ongoing changes, new hires and ACA.
Pros
Configurability - able to accommodate complex benefit and contribution structures. You can also apply wellness credits.
Cons
Ask Emma - I am not a big fan of the avatar. Perhaps at somepoint Emma will transition to a more AI experience.
