Hively is a cloud-based customer feedback solution for small, midsize and large enterprises. Primary features include real-time feedback collection, rating collection, customer happiness alerts, team performance leaderboard and rewards management. It allows users to insert their personal rating link or snippet in the email signature, CRM, website and ticket tracking systems.
Hively allows customers to provide ratings and comments using a one-click option. The team members are awarded points for each rating they receive. The leaderboard feature allows users to review team ratings/ scores and rank the high performing team members. Hively offers integration with email solutions, CRM applications and ticket tracking systems. Some of these include Outlook, Gmail, Yahoo, Zendesk, Desk, Help Scout and SalesForce, etc.
It is available in a monthly subscription pricing option. Support is offered via email. Other help options include knowledge base, FAQs and customer service tips.
Brian from My Solution Advocate
Employees number: 1 employee
Hively is interesting enough to keep your attention through its smart video organizational tactics and interesting popular feed as well.
Really awesome how they streamline all sorts of videos according to your likes and their suggestions. Hively is a very unique experience.
No cons whatsoever. They do a great job at organizing the video flow and you dont even have to sign up or log in to start.
Olivia from K08 Sounds
Employees number: 2-10 employees
This worked really well for having bonus structures for employees. With new clients brought on and referred we were able to build a point system every month to reward employees based on their work and stats.
It can get pricey depending on how big your team is. Also the design is a little bit clunky. Other then that it works well and gets the job done.
Emmanuel from Artech Information SYstems
Specialty: Staffing Agency
Employees number: 5,001-10,000 employees
I found this product to be very easy to use and great tool to gauge how our users are doing. I cant wait to see what else will be use in this product.
Emmanuel from Artech Information Systems, LLC
Specialty: Software / Technology
Employees number: 5,001-10,000 employees
It is great to know how your contractors feel about you and the areas, for which one needs to continue to be strong on and areas, were improvement is needed. Overall, it is a very solid and necessary program. Everything about the product is very solid. It is very user friendly and very easy to use. Data received from the program can directly be applied to improve and/or maintain customer service
Mansie from Modify Watches
Getting feedback from customers in a convenient manner
No preference really. Perhaps a sorting system to rank ratings
I recommend looking into a platform that allows for tags and help questions
Peter from 11 Bridges
Hively is the simplest application we've ever used for gathering customer feedback. Our customers love it and so do our employees. Set up was quick and easy and it's incredibly affordable.
Previously, we were sending surveys for measure of customer satisfaction but these surveys only had a 3% engagement rate. With Hively, our engagement rate has been above 40% and we get feedback in real time. It's the best customer satisfaction tool we've ever used. I highly recommend it.
Todd from Continental Utility Solutions, Inc.
The software is really easy to use and it provides feedback for the tech support specialists as well as myself to see how good we are servicing our customers. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.
It could be a little more robust with more information. The customer has to look hard to find the 'WOW' feature which is easy to miss.
It's super simple to set up and the reports are really useful. The daily summaries and the ability to request reviews is great.
The pricing that adds the fee per team member can get pricey if you have a lot of people in your customer service side.