iSolved Software

Pros

My business tried using this software for a little while. It was "ok". It was not difficult to learn and it was easy to understand. We all like the app.

Cons

This software just wasn't the best for us to meet our needs. There were some bugs that may have been fixed by now. The software was slow. We found software that was more customizable to meet our needs.

Don’t use this company

Pros

Absolutely None, pure junk. Totally useless to employees , nothing but a headache and problems. Hoping we will change to a different service

Cons

Everything!!! It took over a week for the system to even allow me to login. Took forever for customer service to even figure out why

Pros

i really like the fact that they offer a range of products from COBRA Administration to Payroll and Employee Benefits.

Cons

For me, i think the software is ok, but there is always room for improvement. for instance, it allows duplicate time entered. this should be worked on to reduce errors.

Pros

We started using this product in January for our payroll. It takes some getting used to but it is quite easy to use and navigate.

Cons

The only con is that at least for me the reports seem to be lacking. I look for specific reports that were not available on this system. I had to contact our payroll representative to get me some reports that should have been a no brainer to obtain online.

Customer service is always on top of their game, and processing payroll is a breeze.

Pros

Somewhat user friendly, would not recommend to someone who is not tech savvy. We use it as an integration with BH and it seems to work well.

Cons

High cost for what we need, can be time consuming to enter new people into the system / end people who are currently in the system.

Pros

I really like isolved. There are a ton of features that can be personalized and used as needed. Functionality is intuitive and responsive. Customer service is great.

Cons

I have not run into any real issues at this time. Sometimes report generation is a bit slow, but nothing worth noting.

Pros

I really appreciate that they have a mobile app to allow me to punch in and out using my phone, and verifying my hours is a piece of cake.

Cons

I thought that it took quite a bit of time to get used to the user interface. it doesn't flow very well. I also don't like the fact that they don't allow you to just enter a chunk of time on your time card from your phone, you can only punch in or out, which means remembering to do so or having to find a computer to log your time. I also think that they should have a better method of recording what you were doing during said time and reporting that to your supervisors.

Overall pretty easy to use, it's just lacking some features I would like to have a fully integrated system instead of partners for Benefits and applicant tracking. Was a big step up from our previous system- OnlineEmployer where we used paper time cards and manual data entry.

Pros

ESS, Onboarding, Time cards. Viewing pay history and stubs, web-based access. Manager approvals of PTO requests and PTO Balance/accrual tracking and rules that automatically adjust accruals based on length of service. One database for most information, partners for benefits administration/carrier feeds and ATS Partner.

Cons

Access options are clunky- would be nice to be able to activate certain access by individual rather than setting up groups. Most of the setup has to be done by the payroll company, must go back and forth to set up certain things and special check runs. Time off requests do not project balance at the time of the request, only based on current balance.

Go with a larger, better organised, more well-known company. This was recommended to us by our insurance broker, but I doubt he had any idea of the lack of functionality. In the set-up process, we were promised certain functions, only to discover that the system couldn't actually do them.

Pros

It looks pretty

Cons

Everything. Functionality is far below other HR, Payroll and Time-Keeping systems; there his a high staff turnover; staff are not well trained; the Help and University options are almost useless; the platform is not intuitive and badly designed, cannot make simple changes without notifying staff, cannot have employees work in more than one department, the Amcheck server crashes regularly

It took 6 months to implement 43 employees to be able to use iSolved, it started with our contract just sitting to be reviewed for almost a month, due to our salesman going on vacation, 1 failed go-live which had lasting repercussion through the whole term of our contract, the program was dreadfully slow, and extremely complex when it came to even just a simple time and attendance date range data being pulled into one streamed line summary report to setting up new employees. The lack of communication between iSolved employees, and between myself and their implementation specialist is a joke. The cartoon drawing of two people holding a can, attached by the string is what comes to mind reflecting on our experience with iSolved. Their helpfulness to help make a smooth transition for our company to use their software, was about as smooth as hitting rocks with a lawn mower. This company is not customer service based, they are cash based, and by that I mean, how much they can milk you for before you realize what a huge mistake you made and are now stuck in a year long contract with them, and even then your lucky to get out without paying more than you owe. My suggestion don't settle with iSolved.

Pros

The ACA reporting feature, tracking the FTE status of your current employees. Besides that nothing was stand out amazing.

Cons

From the moment the contract was signed to several months out of our contract, we are still dealing with the repercussions of a company, that does not know how to communicate, that does not put the customers needs other than what they get billed on a monthly basis as a priority.

Pros

Ease of use, friendly customer service, great use for salaried employees and supervisors being able to enter in their own punches or their staffs. Overall the system is a PRO itself.

Cons

Sometimes the PTO balances screen "time off balances" can be confusing to employees on finding out how much PTO they have left to use in the year. Otherwise, nothing major, it's great system!

Pros

The customer support is great and most often issue resolved on first call. Set up was quick and the system is very user friendly. Works well for both large companies and small entities with multiple entities/payrolls. Best pricing I've seen in the market for all the features this system offers. Especially the ACA Reporting, they make it extremely simple!

Cons

Should make the set up for reviews/questions/scheduling reviews easier for multiple entities. If they do this, then I would give them the 5 stars. Have had some issues with the TimeForce option, if I had to do it again would just go with the iSolved Time for the timekeeping option.

Its wonderful there is finally a product out there that everything is in one technology.

Pros

Scalable, efficient and easy to use

Cons

wish I moved sooner!

iSolved seems to be great for payroll but on the HRIS side of things, it is very rigid. No system customization is available to run workflows (specifically with New Hires and Terminations, but also for a number of other items), Reporting for open enrollment did not communicate to our benefits administrator and we had to manually manipulate the data to match what needed to be transmitted. For this, we were not able to automatically push data and have had to manually enter it every month.

Timekeeping has been an issue because we have employees that work in various departments and the system does not do well with that.

HR doesn't have the ability to do very much and have to get iSolved reps to do it for us. Overall a very rigid system with little to no flexibility to make a system work for our company.

Advice to Others

I am sure this would be a great system for whatever it was originally created, however, it does not work for health care

As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed!

The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!!

Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time.

When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours!

Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient.

I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program.

isolved is a good system that does a little of everything. We use it for onboarding, Time and Attendance, HR and Payroll. It works well. Not a lot of bugs or issues. We really do like their customer service always willing to help and always follows up. The implementation was great.

Pros

Customer Service is Great. The implementation process was smooth. Payroll and HR Management is great.

Cons

Would like to see more attention paid to the Onboarding module. We would like it to be more customizable. I suppose changes and additions are on the way.

Advice to Others

It's very inexpensive so for your money its one of the best out there and I've seen a lot. Do your research and demo other systems.

This product brings to the table all the solutions I was looking for and streamlines payroll, onboarding, benefit administration all into one place.

Likes Best

Pretty inexpensive, but other than that, I haven't been too happy with it

Likes Least

Not user friendly at all, very difficult for the employees and they became frustrated

Recommendations

Do not recommend if you have employees that are not tech savvy.

Likes Best

That they have improved the product considerably, on an ongoing basis, over the last 2 years, which means they will continue to improve it as things change going forward.

Likes Least

That I was sold on it being an "all-inclusive" product 2 years ago, when it was not. It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another. Now they have changed that, but am now even more skeptical of what the sales folks tell me than before, unfortunately.

Recommendations

The value for this product is phenomenal. In other words, what I'm getting for what I pay is above and beyond any product I've looked at. I have found that there is no "perfect" product out there, that has absolutely everything I want, and the way I want it, so why pay thousands of dollars for something I'm not 100% happy with, when I can pay hundreds for something I'm VERY satisfied with. What makes this product all that more valuable is the customer service team. Instead of them asking me to do everything, and pushing back, they have gone above and beyond to not only help me understand the product better, but also will help me out in a pinch in actually getting things done. For me, and what I'm looking for in an HRIS/HRMS, it is WELL worth both the set up fees, and ongoing fees. It makes sense to me, AND they don't come back and nickel and dime me to death, adding on costs for either reports, or processing something, at a later date. HOPEFULLY that doesn't change!!

Payroll service review

Likes Best

Ease of use, fairly straight forward on-line interface and variety of services options.

Likes Least

They used to assign a "Client Account Manager" that we could email or call any time we needed help. They no longer have one representative for us but a team of customer service agents.

Recommendations

It really depends on your specific company needsäóîbut decide if you want a "personal company representative" or if a team of service agents will work for you.