
isolved

Supported Operating System(s):
Mac OS, Web browser (OS agnostic)isolved is an employee experience leader, providing intuitive, people-first HCM technology. Their solutions are delivered directly or through their partner network to more than five million employees and 145,000 employers — who use them every day to boost performance, increase productivity, and accelerate results while reducing risk.
Their HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, isolved helps high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow.
isolved
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
3.5
Value for money
3.5
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
August 2018
Heidi E. from Deseret First Credit Union
Company Size: 51-200 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
August 2018
Multiple Features
Pros
- Forcasting PTO for current and upcoming year. Helps for planning vacations. - Preview Paycheck. Can see the potential breakdown of pay before pay day. - Multiple options for clocking in and lunch breaks.
Cons
You can access the website via mobile or app but they don’t have all features available.
September 2019
Brandy from Thunderzone
Company Size: 11-50 employees
Industry: Entertainment
Time Used: Less than 12 months
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
4.0
September 2019
First time experience
It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.
Pros
I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.
Cons
I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.
Reasons for Choosing isolved
We didn't choose iSolved by choice, we were transitioned in because iSolved bought out our previous payroll company. We thought that it would be better than the company we were with based on the demos, but had an extremely rough start and second guessing that decision. I think that maybe it will get better and if not we will have to go separate paths. I'm learning a lot but will need more help to figure out what I want to do.
Reasons for Switching to isolved
We made the switch from ADP ezlabormanager because we wanted everything on one platform. We did not have much choice to switch to ISolved as Sage was bought out by them.
December 2019
Chrissy from Southeast Petro
Company Size: 51-200 employees
Industry: Management Consulting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
December 2019
Horrible Customer Service
The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.
Pros
We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.
Cons
This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.
Reasons for Choosing isolved
This was not a choice.
Reasons for Switching to isolved
We were forced to change to iSolved because iSolved bought this product.
December 2020
Tiffany from Gilbertsville Veterinary Hospital
Company Size: 11-50 employees
Industry: Veterinary
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2020
Best Payroll Experience I have had yet!
Overall, we are very satisfied with the software and the customer service that we have received from the software.
Pros
They have a quick button that allows you to click and easily click and easily add a new hire. Different tabs allow the administrator to know if they are working on an employee, working on the business, working on the setup. The software is robust enough to create and manage all of your employee benefits.
Cons
Learning how to navigate the payroll system took more time than I had experienced with past payroll companies. I had to create my own cheat sheet that was simple, that would have been nice for them to provide for new users.
Reasons for Switching to isolved
Poor Customer Service, Lengthy turnaround time for answers, everyone passing you to someone else to locate and answer and nobody had the answers.
May 2020
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
May 2020
Great software and support for benefits and hr
Great option if you are looking for a software focused on HR and benefits without payroll.
Pros
Easy to use software if you are comfortable with benefits and hr admin. Easy layout and without unnecessary frills.
Cons
I can't say there is anything negative about this software, perhaps it's not the cheapest ever, but that's best it's uncomplicated and thorough.
Reasons for Choosing isolved
Better quality, less complicated, software is modern and continuously improves.