Patriot Payroll Software

4.8 / 5 (2,643)

Our advisors have recommended this product 29 times in the last 30 days

What is Patriot Payroll?

Patriot Payroll from Patriot Software is an integrated human resource (HR) and payroll management solution that helps to streamline the different processes associated with managing payroll payments and tax submissions. The solution offers tools to maintain payroll records, print checks, establish direct deposits into bank accounts, generate payroll reports and submit state and federal taxes.

Patriot Payroll offers the ability to issue payrolls through direct bank deposits and electronic cheques. The software offers personalized portals for employees to access their payroll and related financial information. The application's reporting functionality helps employees generate their year-end reports and print W2 forms for tax reporting. While Patri...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

2,644 Reviews of Patriot Payroll

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(2,211)

2,211

4 stars

(364)

364

3 stars

(42)

42

2 stars

(11)

11

1 stars

(15)

15

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2644 results

January 2021

Phil from SOLUM CTI

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Most pleased... intuitive and easy to use

Exceptional. Easy to use. Quick response on questions.

Pros

Intuitive, flexible, suits all my needs, takes care of the IRS, W2s, 1099... I love it.. Would cost me four times as much to even think about having a bookkeeper do this for me.. Excellent for small non-profit and for entrepreneurs.

Cons

Not really any. Took a little time to set up, but that is expected.

Reasons for Choosing Patriot Payroll

Cost, ease of use, churchtrac recommendation

Reasons for Switching to Patriot Payroll

Churchtrac dropped payroll support and recommended Patriot. Patriot has many more supporting features.

January 2021

Loretta from EZ Bookkeep, LLC

Verified Reviewer

Company Size: 1 employee

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Patriot Payroll for small business

it does what i need it to do. I recommend it for small businesses with simple payroll needs

Pros

Nothing beat the price. It does what any small businesses need it to. not to mention, the additional 1099 feature and contractor payments.

Cons

Not as user friendly as their competitors such as gusto

Reasons for Choosing Patriot Payroll

Price

Reasons for Switching to Patriot Payroll

Paychex keep increasing my price yearly. And they charge a fee per run. Patriot is flat rate per month, better deal

February 2021

Randy from ELITE DIESEL PLUS

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

great product at a reasonable price

We have had excellent service we have had 2 small issues with filings but the support team took care of everything as soon as I alerted them

Pros

This software was so easy to set up everything went smooth and we were up and running in about an hour

Cons

haven't really run into any cons after 14 months using the system

Reasons for Switching to Patriot Payroll

horrible service by both and expensive

January 2021

Taylor from Vantage Point Properties

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Overall please with our switch from Quickbooks to Patriot

Overall we have had a great experience with patriot, we had quite a few issues with the transition over (mainly due to the fact we made the switch in the 4th Qtr of 2019 so there was a ton of data to be entered). Because of the amount of data and timing we have had several issues with our tax filing from 2019- but what I love the most about patriot is that they are the most accessible help line that I have ever came across in the business world, you rarely wait on hold for longer than 10 minutes and it has never taken them longer than a few hours to respond to emails- making problem resolutions very quick.

Pros

I love how organized it keeps all of our data and the ability to send our hourly time clocks straight to the payroll.

Cons

I wish that you could hide inactive employees from the reports drop downs, and wish that you could create groups within the reports so that you dont have to hunt and peck for certain employees when running reports. I also wish that there was a way for the managers to view hourly time clocks without needing access to the main admin account.

Reasons for Choosing Patriot Payroll

When doing research we found the patriot interface more appealing, and the way that it layed out its features made it stand out as the best solution.

Reasons for Switching to Patriot Payroll

For us we had the desk top version of QuickBooks and it was starting to crash, so I had to call their help line (which was a terrible experience every time, I always got bounced around about 4 times before ending up on the phone with someone who could actually help) . We were eventually told that we used to much data and would need to upgrade to a plan that was $600 a month ( we are a small company with only 12 employees, so to us that just felt like we were being taken advantage of). I got on line and researched alternative's and patriot was the one that we found most appealing- and previously we were paying more for QuickBooks and had to file our own taxes (which resulted in quite a bit of stress and uncertainty). Overall patriot seemed like a much more reasonable, and better option for our company than QuickBooks

May 2017

Chris from KABOOST

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months


Ease-of-use

2.0

Value for money

1.0

Customer support

5.0

Functionality

2.0

May 2017

Get a real company to do your payroll

Pros

It is very inexpensive and takes on clients that have very few employees. Customer service reps are EXTREMELY HELPFUL, polite, and very knowledgeable of the program abilities and shortfalls.

Cons

You can cancel ANYTIME, but then you have to send all the State/Government taxes collect to their respective agencies with the appropriate paperwork. Patriot sends all the taxes back to you to deal with. Some taxes are due annually, due the end of January, so if you want Patriot to file it, you have to keep the subscription until that date. Nickel and diming. If you want them to track sick days, accumulated vacation days etc, it is included. If you want your employees to be able to track it through the online portal, that will cost you additional per month. Check out the list of add-ons to determine what is important to you. They offer QuickBooks import of data, but I have yet to see how anything matches anything on the bank statement. Like taxes are deducted from payroll, they show in a different month than the payroll, and the payroll imports as the gross amount which is not the amount sent to the employee by NatPay. If you use a dummy account in your accounting software (QuickBooks) to run all the payroll functions through, this will not bother you and your accountant will made the journal entry additional adjustments. I could not get my first payroll to reconcile, and it was determined that Patriot made an error and did not collect $ 3.60 in taxes somewhere. I am going with when the taxes were going to be sent to the agency, the error would have been found and corrected (depending on the tax agency, some are sent monthly, some quarterly, some annually.) The next payrolls were done correctly. NatPay is a 3rd party vendor that facilitates the employee direct deposit. If you enter a payroll incorrectly and want to cancel, even seconds later, Patriot says it is canceled, but you have to CALL NATPAY otherwise it goes through. Be sure to not miss the pop-up warning. I was advised they are working on a better solution to make sure it is clear what to do in order to cancel a mistake payroll that was submitted. The site is not all that easy to navigate. There are report and default options that may not be easy to locate how to set. Strongly suggest that you contact customer services and they will walk you quickly through the process. I have worked with 4 different Payroll service companies over the last couple of years. They are not all the same, they each have strengths and weaknesses and wide range of costs. From what I can tell, they all do the payroll functions of collecting and distributing employee payments and taxes correctly. The big difference, besides costs, is what they include in the base price, and if/how they enter this information into your accounting system like QuickBooks. With any payroll service, you always have the option to enter it manually into your system from the paystubs which ensure it is entered how you want it.

Response from Michele

Replied May 2017

I'd like to take the opportunity to clarify some of your misgivings about Patriot: 1. You are correct, you can cancel anytime. If you do cancel, we do give you any money back we have collected so that you can make your filings yourself. If you want Patriot to file, for you, (we'd be happy to), you just need to cancel after the filings have been made. 2. You do not get charged to keep track of sick days or vacation days. There is a free feature in the software called "Manage Time Off". 3. Next pay periods DO automatically populate. This was a feature we added last year. 4. All payroll reports are under the Payroll tab under "Reports". We have an excellent "Payroll Details Report" where you can adjust dates and select specific employees and/or taxes to view. These can be grouped in a variety of ways: check, employee, paydate, totals 5. Once you run a payroll, a file is instantly sent to Natpay. If you void the payroll, you are correct, you will want to call Natpay and make sure the file has been canceled. Because this is a third party vendor who handles direct deposit, we can't control how their system works after the file is sent, unfortunately. We do give warning in the system to remind you. (We want to be sure your employees are only paid once.) 6. Our QB export only sends by pay date, not pay period. 7. We appreciate that we can make our navigation easier, and our UX team is on it! I'm having a customer support rep reach out to you to help you with these things. We are here for you, Chris. We want you to be among the thousands of satisfied customers Patriot serves every day!