Paychex Flex Software

Pros

As an employee it was incredibly easy to get set up in the system and view my paychecks. I love the app and how easy it is to view my paychecks either on screen or in PDF format and it's the best system that I've used as an employee. The app has a lot of additional functions like viewing tax documents and retirement accounts.

My paychecks have always been on time and accurate.

Cons

The iPad interface that we use for clocking in could use a design makeover and sometimes there won't be a message that my clock in was recorded (leaving me unsure if it recorded or not).

Pros

Layout of the software was extremely easy to understand

Cons

Some capabilities that I needed were hidden and it took me a while to find them

Pros

Paychex is a very popular service and the company I work for has been using it for a while with mixed results.

Cons

Who designed the log-in, log-out system? It looks nice, but starts to fall apart the second you use it. Four buttons - log in, lunch in, lunch out, log out are all clumped together at the top. Even the tiniest movement of the mouse will have you logging out instead of lunching out.
What's worse - when you try to navigate the lump of icons, they shift around, changing size to expand the one your mouse is currently on. This makes it even more difficult to choose the correct option.
Simple mistakes have serious consequences. If you've work 5 hours and try to click "lunch," but accidentally click "log in" again, you lose your 5 hours and it resets to 0. Why?
Our managers spend so much time fixes mistakes that could easily be avoided with the smallest design tweak - if Paychex would just put in the tiniest effort.

Pros

I have a dedicated rep who's usually available to answer any questions, make adjustments on my account, etc.

Cons

I've been using PayChex for over a year and haven't had many issues, but sometimes I feel like I'm paying extra for the convenience of a large 1 stop shop

Pros

I like that I can see all my paperwork and info for multiple jobs with one login. I have 2 jobs so I can see both paystubs/w-2s/etc all in one place which I like. Plus, my 401k information and my FSA is all done through paychex flex so its nice to have it in one place.

Cons

I feel like the interface is a little hard to maneuver. I know we have a lot of capabilities but I have no idea how to use them. Getting to my 401k and trying to change/analyze it is a little hard and I am a pretty tech savy person.

Overall it’s a great system to keep track of your pay.

Pros

I like how it’s easy to keep track of your paystubs from every time you get paid.

Cons

The only thing that I don’t like is that it’s sometimes hard to find other information besides your paystubs.

Pros

As both a Paychex user and admin, I love how easy it is to navigate, you feel that your information is secure and if you experience an issue there is very short wait when calling customer services (typically no wait at all). When you first log into paychex, there are multiple security levels that one has to pass depending on your preference. Also, once you are in there is a dashboard with shortcuts to all the most used features. Paychex is constantly improving their software which is exciting. Our company is really enjoying the new live reports that update on a daily basis calculating everything from turnover rate, average headcount, and hired & termed totals.

Cons

We really enjoy using this software, there is nothing we dislike at the moment.

Pros

Comprehensive information in several tabs. This allows you to have a lot of data available to each employee with somewhat sensible access.

Cons

The information and display is dated. Major upgrades and improvements are in progress. Specifically with the retirement portions. The outdated format of having to exit flex to view portions like FSA is frustrating to many users.

Pros

I like the fact that you can view your checks online as well as in an app

Cons

I really like it should have a life chat button

Working with Paycheck and doing only essentially data entry and payroll is usually very enjoyable. Mostly positive things to say about tech support. We don't use this for keeping our timecards so I manually input our hours and checks.

Pros

For simple data entry and payroll this software is easy breezy.

Cons

When getting into reports or anything that you have not done before the help button is either just a jpeg or the program doesn;t work in Chrome. I haven't tried it in another browswer. They recently rolled out new a software upgrade that is unusable because the buttons are grayed out and the tech support acknowledged that.
Their saving grace is that the tech support is pretty good as long as you get them within business hours.

Helped us reduce paperwork since employees can view and access their information through app.

Pros

Easy to use, and conveniently accessible through Paychex app. Employees are able to view and easily save or print document comes tax season. Eliminates junk since pay stubs are accessed via flex account.

Cons

Before Paychex was not sending email to let employees know about Flex app. This was fixed with one of they latest updates, so no cons at the moment. Sometimes page goes blank but if Tech team is contacted they are able to help.

Pros

What I like most of this software is that is it easy to use. You can easily access reports and keep track of flex spending.

Cons

There is not much of anything that I liked least as this software is very user friendly

I'd say it was fair at best. It was a difficult transition and once we got there the support was disappointing.

Pros

I was online, obviously easier than paper. It generally worked OK. It provided needed data for our employees.

Cons

I had several idiosyncrasies and wasn't as easy to use, at least for us, as Paycom. Most disappointing was the support. The personnel weren't easy to get in touch with and often not as knowledgeable as we would like. It was very difficult to get several items resolved, especially in any kind of a timely fashion.

Pros

This is so easy to use as an employer. Employees get paid fast and securely.

Cons

I don't like that direct deposit needs a three day leed.

Pros

I love that paychec flex because it is so easy to use and I have never had an issue with it. I transfer money to my bank account from it all the time and it usually takes only about 3 days, and sometimes even the next day, so it’s really quick.

Cons

I have not experienced anything negative about the software so far.

As an administrator I have struggled with fully understanding some of the functionality. Again, Paychex staff does not want to help you navigate or understand.
As an employee, I think it's great!

Pros

Almost everything can be completed by the user online or in the app, which employees like.

Cons

Paychex wants you to use the online platform only and does not want to have a person help you navigate the website. they want you to follow the video learning.

Paychex Flex allows our company to finalize payroll easily for our weekly checks. Employees are able to view their paystubs the day before the check hits. Discrepancies are easily solved.

Pros

Ease of use: Manager login allows user to view and edit timecards of employees. Correct errors made by employees and finalize timecards for payroll. Layout of website is very user friendly and easy to find what is needed.

Cons

The scroll of "Clock In" through "Clock Out" should not have moving icons, as it causes some employees to click the incorrect punch.

The tool itself is pretty good. They will try to upsell you in a number of areas. I found overall service integrity of the company the key issue and im still struggling through a number of issues nearly 6 months after discontinuance. If you have an issue, escalation is nearly impossible.

Pros

It was easy to set up and execute routinely for every payroll.

Cons

Backend processes failed a number of times. I received letters from the IRS due to inaction by Paychex and they kept on billing me well after I'd discontinued services.

No more being in the office to do payroll. The secure website that can be accessed anywhere has definitely been a bonus for us!

Pros

I love the ease and convenience of Paychex Flex. Payroll can be done from anywhere. Changes, additions, deletions take place immediately. Reports can be pulled within seconds. Love the easy to use site.

Cons

I preferred the classic view to the new payroll layout.

Pros

Simple single UI for payroll and retirement, with ability to get past paychecks online for those times you may need to to supply a copy of a paycheck for a mortgage application, etc.

Cons

That you cannot through their GUI change the destination bank account(s) for your paycheck.