Paychex Flex Software

As a small business, they were a great start for our general needs. Once we passed a threshold of what we were looking for, they worked with us to transition to a more robust platform.

Pros

Paychex Flex had great customer service, helping us with all of our questions as we continued to grow.

Cons

We found we were outgrowing the platform, Paychex Flex had limitations on how it could automate our reports and provide us the details we really needed.

Paychex improves my experience as an employee. Really simplifies retirement/benefits/tax information for us.

Pros

Paychex is convenient and just does exactly what I need it to do. I can view my payment information, view and update my 401k info, and access my tax documents all from their online portal or mobile app. The interface is nice as well.

Cons

I have nothing negative to say about Paychex. I will note that I am just an end user - I can't speak to our administrator's experience. But I can't ask for more on my end.

Pros

Paychex representative makes it easy to get started.

Cons

Confusing UI. Inflexible run schedule. Higher costs.

Pros

Easy for managers to approve time off, thanks!

Cons

Lots of verification to log in every time. Just because you log in to a new computer, you have to go through a lot of hoops.

Great experience and would recommend. Reduces paperwork clutter.

Pros

Employees are able to access documents on their own, easy to use, provides checks and W2 at end of year.

Cons

Sometimes system can glitch showing blank screen. Paychex has not yet figured out what causes it.

It does the job fine.

Pros

When it works, you have the ability to clock in and out from your phone. Also is simple to request time off.

Cons

The problem is that if the GPS is centered on a single area, it can make it very aggravating to try clocking in and out. It also doesn't connect well between the desktop and phone platforms.

Pros

It's pretty easy to use - it's nice to have all the HR information in one place so I can see my annual salary and time off and other company benefits. I like the timesheet express tab the most - easy to track time off and other hourly requirements at my organization.

Cons

It just takes a bit of time to get used to the layout and occasionally takes a little while to load the timesheet tab. Really there are no big cons at all - pretty easy product!

Pros

The software performs all of the payroll functions that you would require.

Cons

This software is more expensive than most and the customer service is subpar to other services.

its a great overall experience.

Pros

YOU CAN KEEP TRACK OF ALL OF YOUR PTO VACATION AND SICK TIME. ALSO VERY SIMPLE REQUESTING TIME OFF

Cons

when you clock in on dashboard it doesn't show how many hours you have accumulated for the week.

they changed the interface and now entering payroll is very hard to do.
From simple to hard and simply not intuitive.
Disruptive changes in software with out any improvements
Increases prices EVERY YEAR and
They only want to sell you add ons

Pros

it used to be great and I miss the good ole days

Cons

they changed it and now entering payroll is very hard to do. - this is a payroll service company and weekly I am reminded of how good it used to be.
From simple to hard and simply not intuitive.
Disruptive changes in software with out any improvements
Increases prices EVERY YEAR and
They only want to sell you add ons

Pros

The request and approval process for time off is quick and easy.

Cons

The interface isn't as easy to navigate as similar software from other companies.

Pros

I have used this product while i was working with US based client. They have norms per state and this product really helped me to run payroll easily for consultants who were located in different states and they had their different norms. One of the most easiest products which could help a company to easily run their payrolls.

Cons

Cons as such i don't remember but yeah sometimes, the system used to crash due to high end task on the task manager.

Pros

There is an ease of use at having all your time card info at the ready.

Cons

The 'remember me' function can be a bit of a hindrance. It allows you to check to remember your credentials on your device but still forces you to input a texted security code.

Good software for the price but not as reliable as others.

Pros

Paychex is very affordable and very user friendly. It was an easy system to learn to use.

Cons

This is an affordable product but we decided to switch to another software. We have grown in our number of employees and we began to notice the system would crash or be unresponsive during certain periods or it would have problems pulling payroll reports. While the system was usable and a great deal for the price we ultimately decided to spend a bit more money and get a more reliable software.

Pros

Employees can see history from home or office.

Cons

Hard to transition from former systems, location ID difficult to remember

Typical clock in/out and benefit tracking.

Pros

Very easy to view clocked in users, people on break, etc. As a manager it is easy to view and approve hours. It allows for a convienant way for staff to access paystubs and documentation.

Cons

Employees often have trouble with the site when punching in/out - the easiest to access option are buttons that move, and as a result it is easy to click the wrong button! Way more time clock corrections that we used to get. It is very difficult for staff to tell how much vacation time they have remiaining, they constantly have to ask for confirmation - very frustrating. It isn't always easy to tell that as a manager either, so we have had issues where people took more time than allocated. THE most frustrating aspect of it is when someone misses a punch - sometimes adding a missed punch is just a matter of clicking a box and filling in the correct time, other times switching a type of punch - like from start break to start meal is ridiculous and you can end up with a big mess. Have never seen a program that is so irritating to handle corrections like that. As a manager I hate working with this program.

I'm very happy that my company uses this product. It makes it easy to check where I stand with my hours each week.

Pros

The options available to me as an employee for this product are great. I'm able to track all my working hours, vacation hours, and sick leave hours in one place. If you used this product with previous employers and contact customer service for assistance, you have to help them sift through your potential logins until you get to the right one, should you need assistance. The customer service department can then help you disable to additional logins, if needed, to help with the process in the future.

Cons

You can lock yourself out of your account easily. Granted, the user error is real. Thankfully, their customer service department is awesome.

Pros

I like that it has an app that isn't too invasive to use.

Cons

The verification process needs some work. I once had to request a verification code 3 different times. I even got one code 5 hours later.

Pros

This softwares app is very convenient and easy to use.

Cons

Sometimes the software would not remember changes made to the profile I had.

Pros

The easiness to view employees time cards with their punches.

Cons

I don't like that sometimes when we have a feature to add or delete it doesn't take effective change right away. We usually wait for next payroll.