Criterion HCM Software

4.33 / 5 (6)

Our advisors have recommended this product 2 times in the last 30 days

What is Criterion HCM?

Criterion HCM is an integrated HRIS system with Payroll, HCM and suite of essential HR features. The system uses a modular approach to make sure that each client can start with basic modules and then expand as the requirement grows.

The employee self-service portal keeps track of the overall flow of information within the workplace and helps employees manage the accuracy of their own data. The overall look of Criterion HCM's portal can be adjusted to fit each business's brand; customization options include the ability to white label the product to support a company's needs.

The payroll functionality streamlines the overall payroll process and integrates it with HR features to keep track of time and attendance. All taxes c...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

6 Reviews of Criterion HCM

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(1)

1

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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January 2018

Susan from CHELCO

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Good

Pros

It is truly an HR software built with HR end users in mind. The fact that positions are separate and allow you to track FTEs is logical versus some that I previewed that make simple things like EEO codes driven by the employee record versus the position record.

Cons

Flexible report writing features, or lack thereof. Getting data back out of the system in the form of reports is not user friendly.

August 2014

Peggy from Idaho Courts

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2014

ESS Review

Pros

I really appreciate the support that is provided. They are very quick to respond to any problem that I have and also to communicate where they are in the process. What I like best about the product is the ease of looking up information on an employee. Being able to see their history at my fingertips is awesome.

Cons

It runs a little slow sometimes, but there is really nothing I don't like.

February 2021

Linda from La Crosse Lumber Company

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

February 2021

Buyer Beware!

Pros

It is easy to see an employee's history. The time clock functionality is definitely a plus. Processing payrolls are streamlined with minimal data input. The re-hiring feature is very beneficial.

Cons

There is a rounding issue with reports. The actual amount paid to employees' do not match reports. Very difficult to get issues resolved timely, if ever resolved. The system does not have the capability to create files to upload for state W-2 reporting (even though we were told that would not be a problem before purchasing). Many times it has taken up to 45 minutes to log into the system. It is difficult to get reports that meet certain needs for reporting benefits. End up using several reports to consolidate into one for the required reporting information. Issues with employees that live is one state and work in another state.

Reasons for Choosing Criterion HCM

Based on the demo and information given to us, it seemed like the best fit for our organization. The sales team did not provide accurate information.

Reasons for Switching to Criterion HCM

Sage Abra was end of life. We didn't have a choice but to change payroll software.

January 2018

Megan from Gibson

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

January 2018

System is great, data upload is iffy, customer service is acceptable

Pros

I think the amount of things you can do with the service is amazing. Reports are easy to customize and pull

Cons

The customer service has been slow to respond and has not had some of the answers needed. The difficulty of doing a large upload

August 2014

Laura from Dickinson Wright PLLC

Industry: Legal Services

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2014

Criterion HCM - Perfect Software

Pros

I always get fast and great help from the customer service department. The system is easy to use.

Cons

I wish I could add fields on my own. It seems that I can re-label fields but not add them on my own.

August 2014

Jimie from Florida Fruit & Vegetable Association

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2014

FFVA uses HR, Payroll, & ESS

Pros

I like the ease of use and the efficiency of the support staff.

Cons

The products we use don't really have any downsides.