What is Salesforce Work.com?

Work.com (formerly Rypple) is Salesforce.com's solution for driving organizational performance. The system is used by organizations that are looking for an approach to drive individual and team performance. With the solution, managers can coach their team members and deliver feedback on how individuals are performing against their goals.

Work.com is suitable for companies that need to align everyone on common goals, and track performance towards individual, team, and overall goals. Work.com integrates with Salesforce's suite of CRM, service, and social tools.

With Work.com, managers can publicly acknowledge and reward their top performers, creating more driven team members focused on improving close rates. Managers can deliver real incentives via Amaz...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

40 Reviews of Salesforce Work.com

Average User Ratings

Overall

3.91 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(17)

17

3 stars

(7)

7

2 stars

(4)

4

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 40 results

June 2017

william from Vizergy Digital Marketing

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years


Ease-of-use

5.0

Functionality

5.0

June 2017

Terrific account management, order processing, sales management, reporting and then some platform!

In general, it is an amazing tool that helps productivity and sales management performance, I highly recommend it!

Pros

Ease of use Complete tool used by the entire team; sales, account management, finance, operations, product delivery Customization Workflow processes for account management and project management Integration with marketing platforms such as Watson/IBM Silverpop for email marketing Add-on modules such as Wave, a truly amazing reporting module Ability to create custom proposals, contracts, work orders in one click Integration with Outlook

Cons

Some data entry can be mundane Some of the set-up is quirky but that could also be at our request from initial set up years ago

January 2020

Thomas from LumiNET Technology Solutions

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

January 2020

SalesForce for the small user

We were attempting to organize our internal processes in Salesforce, granted our process were not well developed, our hope was we could fine tune processes and implement them in Salesforce. We share the blame for the difficulty because we really needed better developed processes, but we were pretty early in the development of our business. Probably should have waited a couple years before turning to SalesForce.

Pros

Great functionality, decent customer support and training were available to us. We found when we ran into issues, we had difficulty getting someone to help us

Cons

Too cumbersome for a small organization. We were always working on the implementation versus running the daily business.

Reasons for Choosing Salesforce Work.com

Reputation and recommendation from friends and associates in more sophisticated businesses.

February 2019

Tamara from Costello & Reyes

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

February 2019

style over substance

it may have improved since I used it

Pros

it has a good graphic user interface (GUI) very windowsesuqe and therefore quite usable. It is a nice clear visual.

Cons

not very easy to navigate, things were not where i expected to find them, and needed several clicks to get to what you wanted

July 2018

Jo from Shared Hope International

Company Size: 11-50 employees

Industry: Philanthropy

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

July 2018

SF has a lot of features but isn't intuitive at all to use; you have to learn a difficult language to use it.

We recently purchased Fonteva to record our registrations for a national conference. It was a nightmare, and wouldn't do even the most basic functions without adding on expensive services. We had to sort our reports by hand to get even the simplest name badge information: first, last, state, organization. It was very disappointing that it couldn't communicate better with SF as it had been sold to us.

Pros

Has many features and options that can do many things to track donors, sales, record contacts, follow up and make notes on activity history. It keeps record of event specifics by campaign and allows us to communicate with our trained volunteers across the nation, making it an effective tool for inspiring and encouraging them.

Cons

When trying to track specific information, and create a viable report, you have to know it's language and fill in every field perfectly, or you'll never get what you want. I always have to ask for our certified tech for help, and she often has to ask for help from SF, which costs us money. It's not easy to use at all.

July 2017

Chelsea from 1987

Company Size: 501-1,000 employees

Industry: Philanthropy

Time Used: Less than 6 months


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2017

My Experience In SalesForce.

Aside from the glitches (which to be honest, any platform is going to have at least some), I generally enjoy the software. It does not have great aesthetic appeal, but it does the job we need it to, and that's what matters.

Pros

Powerful software to keep a massive company working together. I work for a Billion dollar company, so it's a tough job to keep it's staff in rhythm. SF enables us to keep that up as much as possible. We can communicate in a variety of ways, and it integrates pretty seamlessly with our company email provider.

Cons

Can be hard to find clients' files - there are glitches that mean searching multiple ways to track these files down. It's frustrating, because we do NOT want to miss anything or create a duplicate client file. For example, if I am looking for a specific company in Louisiana, typing the company name is rarely sufficient. I will likely need to look by 1) phone number, 2) address, 3) variations on address (e.g. the street number and name of town), 4) zip code only, 5) partial company name, 6) company entity, 7) members and/or officers of that company. Sometimes we will quite literally do each of those steps, and we STILL cannot find that file in SF, even though it is most definitely there and one of us created it. This is an issue I run into multiple times a day, and one I've adjusted to, but I know our entire team would be greatful if the seach function of Salesforce was a bit more robust/comprehensive.