What is Wagepoint?

Wagepoint is a cloud-based payroll management solution that caters to small businesses helping them to pay their employees or contractors while remaining compliant with IRS regulations. It serves businesses across industries like banking, distribution, healthcare, retail and more.

Wagepoint can handle direct deposits, federal, state, and local tax reporting, W2s, W3s, 1099s and online pay stubs. It also offers multi-currency support. Wagepoint is compatible with Windows and MacOS operating systems.

Employers can share access with employees to view their personal information, including pay stubs, helping them replace the lost documents. Users accessing the system can add multiple “pay groups” to keep track of employees and contractors that ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

170 Reviews of Wagepoint

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(129)

129

4 stars

(32)

32

3 stars

(3)

3

2 stars

(2)

2

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 170 results

January 2020

Tracy from Serene Accounting

Verified Reviewer

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Wagepoint to the rescue

Great customer service and easy use of product.

Pros

As an accounting firm that processes payroll for many clients, it's nice to have a payroll software that is easy to use. Our clients love the online portal and we love that employees can update their own personal information. Wagepoint support is great, and helps us with the set-ups that are less straight forward. Thanks to Wagepoint year ends are a breeze.

Cons

Reporting, I wish list would be that when I find a report that I like that there would be a way to bookmark the report. Also better reporting that shows the remittances made to Quebec and Federal. Right now this all in on report. Also an approval process, so that once I have submitted payroll, that there was a final approval process by the client.

Reasons for Choosing Wagepoint

we were already familiar with Wagepoint, and we wanted to standardize a process throughout our clients.

Response from Wagepoint

Replied February 2020

Hi Tracy, Thanks for the great review. Your feedback on the reports will be shared with the team. Michelle

July 2019

Kaitlen from Jade Consulting

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Must Use Payroll Software

Wagepoint is our go-to payroll processor. It is super user-friendly, for both myself as the administrator and for our client's employees. We have 16 of our clients on Wagepoint, and that number is continuously growing as it's the processor that we recommend if our current/new clients are looking for a change, or haven't even started on payroll yet.

Pros

Wagepoint is extremely user friendly. They make all the functions super easy to find and navigate around the pages. Their customer support is extremely professional, and I have only ever had wonderfully helpful people. You are able to integrate to QBO and "push" your payroll journal entries to your payroll clearing account. Super easy to reconcile! Wagepoint submits ROEs, T4s, source deductions, WSIB, and EHT on your behalf. Never have to worry about manual payments!

Cons

Wagepoint is still growing, and it has some functionalities that are still in the works, such as being able to break out CPP and EI in a journal entry for separate departments, or being able to pull in project codes and times from T-Sheets to classify employee's work times automatically instead of manually. All of the basic+ functionalities work wonderfully though. The only viable method of customer support is through email, which can take a while if something is super urgent. Calling in can get you an 'urgent' status, but you still have to wait for someone to contact you back instead of being able to talk to someone on the spot.

Reasons for Choosing Wagepoint

Payment Evolution doesn't have the ability to remit ROEs on your behalf or T4s.

October 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

October 2020

Easy to check paystub and t4s

I am able to easily review my pay information each pay.

Pros

It is very easy to check my paystub each pay and see my pay information. I am also able to easily view my t4 for taxes.

Cons

There isn't anything I don't like about Wagepoint. We use it specifically for pay stubs and pay information so no complaints.

July 2019

Jason from Green Essentials

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2019

Waste of Time and Money

Run away!

Pros

It had the appearance of functionality. At first, I thought they understood the withholdings and filings that needed to be made.

Cons

We had issues from the moment we started the setup process (which was not as straightforward as the web site led us to believe ). Many things needed to be clarified and corrected after the setup process and Wagepoint was not available for quick contact most of that time. Customer service is nearly non-existent. But the final reason we left was that their ACH processor, NatPay, suggested our business was related to products we have nothing to do with and WITHOUT PROVIDING ANY DATA placed the burden of proof on us. This happened without warning and Wagepoint simply parroted their inquiry. In fact, the evidence they asked from us was our URL, as if that would have proven anything. I could have given them any URL I wanted. This silly request from an already difficult little Canadian company (Yes, based on Nova Scotia) was not worth my time, trust, or effort and we fired them. Now, we pay them nothing to do what we were already half-doing to begin with to support our completely legal and ethical company that has nothing to do with the shady business they suggested. I would disagree with the user whose review stated you get what you pay for with Wagepoint. I did not pay to be irritated by a service company.

Response from Wagepoint

Replied July 2019

Hi Jason, I'm sorry to hear that you didn't have a good experience while getting set up with Wagepoint. As a payroll company, we are required to put all prospective customers through rigorous screening before we can do business with them. While we're attempting to better our processes, there are times when legitimate companies get caught in the risk filters. This might be the case with your company. Unfortunately, as a company policy, we cannot override those decisions. I understand your frustration and I'm sorry that we couldn't work with your business. Sincerely, Shrad Rao, Wagepoint CEO

November 2019

Gerry from Priority Business Solutions

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Service Extraordinaire!

The AWESOME support team provides answers almost instantaneously for any questions or concerns. This type of response and caring are beyond my wildest dreams. Very seldom have I had to wait beyond 24 hours for a response, which may ask for further clarification of the question or it could be the needed answer and action requirements are spelled out for dealing with the problem at hand.

Pros

Wagepoint is very user-friendly and intuitive.

Cons

Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived.

Reasons for Choosing Wagepoint

Comparing various similar products Wagepoint was the best bang for our clients' hard-earned dollars. Right from the original discussions about the benefits of Wagepoint I was impressed with the quality of people and their knowledgeable responses to any questions and concerns we had.

Response from Wagepoint

Replied November 2019

Hi Gerry! Thanks so much for your positive review. In relation to your concern about our knowledge base - we switched systems a few months back, so the KB is now housed at wagepoint.kayako.com. You'll be able to find all our updated articles there for your reference :) We appreciate you being a customer and sharing your feedback! Please reach out if you have additional questions or recommendations. Thanks again! Erika