Brightpearl Software


 

Brightpearl is a cloud-based complete platform to manage inventory, accounting, orders, customer relationship management (CRM) and fulfillment across omnichannel retail businesses.

Brightpearl's inventory management feature allows retailers to view and manage their stock. The integrated accounting software allows businesses to create orders, process invoices and manage financial transactions. The software offers an end-to-end order management tool that helps businesses handle order requests from multiple sources and update inventory across sources in real-time. This ensures accurate stock availability on all sources and saves businesses from over-booking errors.

The workflow automation tool helps businesses give a fixed structure to their order processing and client interactions. An automated message is delivered via text and email to clients whenever a new action is completed against the customer's order. With built-in CRM capabilities, businesses can build a centralized customer database and process orders quickly from repeated customers. Other functionalities include supplier management, POS integration and custom reporting.

 

Brightpearl - Home
 
  • Brightpearl - Home
    Home
  • Brightpearl - Orders
    Orders
  • Brightpearl - CRM
    CRM
  • Brightpearl - Multichannel BigCom
    Multichannel BigCom
  • Brightpearl - Inventory
    Inventory
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

120 Reviews of Brightpearl

 

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Software Advice Reviews (17)
More Reviews (103)

Showing 1-17 of 17

Abigail from Magnifico Jeans
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Very helpful software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Using Brightpearl helped us in so many ways. It really made our daily tasks more easier. We could generate reports that we are needed

Cons

Actually, I just used this software recently that is why I do not have any big issues in it..

Review Source
 
 

Tony from Thompson Tee, Inc.
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Not complete package.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think Brightpearl can be an excellent package, in my opinion, a little expensive comparing to others, especially considering they are still developing the product. Automation seems to work well, and plays nice with BigCommerce.

Pros

Brightpearl supports multi-currency and multi-channels which is nice being able to segregate sales and expenses related with each channel.

Cons

Support is not the best, especially if you're in the USA, the support in USA is not as good as the UK, so unfortunately you may have to wait a day to get response regarding issues, but they are quick to get back to you, assuming you can overlook the time difference.

Review Source

  Response: Tom, Brightpearl

Date: July 2018

July 2018

 

Hi Tony,

Thank you for taking the time to post a review, we really appreciate it.

It's great to hear that you're finding our Automation app useful and that it's working well with your BigCommerce store. Additionally, the channel segmentation and multi-currency as these are really popular amongst our other customers too! It's great to hear!

I'm sorry to hear that you feel our US Support has some room for improvement. We acknowledge that sometimes on occasion it takes our support agents a little longer than we would like to respond so we are actively hiring in the US so expand the team which will reduce the chances of this considerably. More on this very soon!

Regarding our development, we're constantly developing and refining the platform as the retail and wholesale landscape shifts, and adding new features that our customers request. If there is something specific you feel that you would like to see, the best thing to do it to raise a Feature Request. I would suggest discussing it first with your Technical Account Manager as it may be that it's already in development.

Thanks again for posting the review.

Tom (Brightpearl)

 
 

Payton from Mack Mobilty
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use. Helpful customer service. The management software makes it very easy to locate all my inventory

Review Source

  Response: Tom, Brightpearl

Date: March 2018

March 2018

 

Hi Payton,

Thank you so much for your review. It's great to hear that Brightpearl helping with your inventory management. Thank you for your great feedback on our customer service teams also - I'll be sure to pass that on.

Thank you,
Tom (Brightpearl)

 
 

Loreto from Market Research
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Brightpearl is a big help!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What I like about this software is that it has centralized system, we do not need to log in into several accounts with our partners' channels. This system is more efficient compared to others because it requires less operation from the ordering of goods to supplier up to the delivery to the stores. Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.

Cons

One thing which I think this system needs to improve is about the report/data it generates. We, as an Inventory Analyst, we rely so much to the data that the system is giving us, for us to do our function and data analysis.

Review Source

  Response: Tom, Brightpearl

Date: February 2018

February 2018

 

Hi Loreto,

Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do that and it's great to hear individual cases when that fruit comes to bear. Thank you for your feedback on our reporting. It's been a point of focus for us and I'm pleased to say that we've improved the capabilities of several of our report in our suite and will continue to do so. To catch up with our latest improvements, be sure to stay tuned to our release notes: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes-Notifications.

Thank you again,
Tom
Brightpearl

 
 

Frankie from Entrix Sports
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Frustrated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Pros

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Cons

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Review Source

  Response: Tom, Brightpearl

Date: September 2017

September 2017

 

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

 
 

Catherine from Bake Group
Specialty: Food & Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Dont use Bright Pearl In Australia

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Bright Pearl Cannot handle accounts in Australia and does not correctly handle the GST rounding. Every order we have to manually adjust the GST amounts to balance to our correct order from our Ecom system. Its real sap on time. WE moved to MYOB as their GST reporting was not correct for the ATO and as such found that we were unable to submit correct reports.

This program may work for overseas clients, but it does not work in Australia. Its reporting for sales is strong and we will commend it on that. But it is a lot of money for just a reporting system and thats all it can do for us. Unfortunately they have taken a year to try and fix the rounding issue, but still yet we wait.

Pros

Sales and Product Reports

Cons

Does not round GST correctly in Australia and does not support ATO legislation in its accounting package. We no longer can use its accounting package. It is a very expensive reporting system which is all we can use it for.

Advice to Others

Make sure you do your homework and not rush into it, and I think this product is suitable for people who arent in Australia.

 
 

Lena from Alisa.ua
Specialty: e-Commerce

December 2015

December 2015

Good product for small company

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is easy to use. Quick tech support and regular updates and improvments, clear help documentation and videos.

Likes Least

The only way you can do inventory take directly in Brightpearl - is to print a list of SKUs and chek them manually. If you have more than 300 SKUs it will be very difficult to do it this way.

Recommendations

The program is not suitable for companies with a large number of SKUs.

 
 

Dave from Open 24 Seven
Specialty: Electronics & appliances

November 2015

November 2015

I'm a warehouse manager and I use Brightpearl for Stock Control

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Simple to use and there are many ways to implement different process for dispatch and stock control. This has helped both efficiency and accuracy. There are constant improvements being developed and the support is brilliant.

Likes Least

Some aspects are not as intuitive to used however there are many developments in the pipeline to improve. They also seek feedback and ideas to better this too!

Recommendations

Study the case studies as there are many successful companies currently using Brightpearl.

 
 

Elaine from Swift Datapro Software Limited
Specialty: 3rd Party Logistics (3PL)

November 2015

November 2015

Superb Accounting package

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Best user friendly system for accounting - clear and easy to use

Likes Least

there are no reversing journal facilities - but that is the only thng

Recommendations

Fabulous for retail especially online services - and it gets better all the time

 
 

James from Open 24 Seven
Specialty: 3rd Party Logistics (3PL)

November 2015

November 2015

BrightPearl 2 years on

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Multichannel!!!! BP's full Multichannel support is amazing, and it makes using eBay and Amazon super easy

Likes Least

CRM/Helpdesk, you still need manual integration with zendesk, shame its not all in BP.

Recommendations

Use BrightPearls Support. It's amazing, if you have a question then ask, don't wait or try and figure it out yourself. Use the knowledge base and ask questions!

 
 

James from Encompassed Ltd.
Specialty: 3rd Party Logistics (3PL)

November 2015

November 2015

Brightpearl User Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Brightpearl are clearly very interested in developing their offering and consulting with their customers in order to make sure that the changes they are making are relevant to what their customers want.

Likes Least

There are lots of functions that I don't quite know how to use, however time spent exploring the package will make this easier to handle and get the most out of the software.

Recommendations

Spend some time to learn all of the functionality as there is a lot that this software can do when you look around it a bit more, also some of its functionality can be hidden from some users by super-users so it may be the case that Brightpearl has the options that you need but you don't have the access permissions to do it.

 
 

Katie from Sushi Sushi
Specialty: 3rd Party Logistics (3PL)

November 2015

November 2015

As a new starter at our company I was a complete novice 3 weeks ago!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As a complete novice 3 weeks ago the simplicity of the system has allowed me to confidently use BP in a very short time.

Likes Least

It would be interesting to have more marketing capabilities in the software such as analysis of customer journey, inventory analysis etc

Recommendations

Use the community and support facility and learn from good practice of others

 
 

Mark from Newcastle Drum Centre
Specialty: 3rd Party Logistics (3PL)

November 2015

November 2015

The perfect software for a business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software takes everything off your mind, knowing most things you might need to know instantly is available for you to find out on your computer. It keeps track of everything business related from customer purchases to orders you have recently done.

Likes Least

Obviously with it doing so much, it is also quite complicated to keep on top of and make sure you don't confuse your co-workers by changing details.

Recommendations

Leave notes on everything you do which related activity, such as a customer calling or a change of order. Keeps everyone informed within the business and leaves no one confused/asking questions.

 
 

Levi from Venettini
Specialty: e-Commerce

November 2015

November 2015

Bright Pearl should be the only multi sales-channel solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is extremely easy to use and to learn. The connectivity between channels and other software such as Shipstation is very smooth.

Likes Least

I believe that the inventory management interface could be better and the bulk upload for item creation and qty update would be easier.

Recommendations

If you have several ecommerce channels, this is the softtware for you.

 
 

Robert from Everything Fits 360 LLC
Specialty: 3rd Party Logistics (3PL)

October 2015

October 2015

Great for a small business, Not great for FBA

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have a live tech department that can answer questions on the spot, by far their best feature.
The price is reasonable. Accounting features didn't work for us, but should for most.

Likes Least

Set up took 6 months and had to be done over. Handled by an outside vendor. Terrible.

Extremely time consuming to work with Inventory uploads and FBA transfers.

Recommendations

I wouldn't recommend for a company with over 1000 skus. It just isn't built for it.

 
 

Andre from Rush Sports
Specialty: 3rd Party Logistics (3PL)

August 2015

August 2015

Brightpearl - saving time with integrated technology.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Brightpearl have an active online presence, their help documents are constantly revised, revisited and updated, and their online community is second to none. In addition to this, being part of their "Gold Support" program allows us virtually immediate access to help should we encounter a problem.

Likes Least

For me the logical functioning of the product, and its integration possibilities [many of which are included "out-the-box"]. When we converted to Brightpearl 12 months ago I was incredibly sceptical and concerned about the steep learning curve of getting myself and my staff up to speed with the functions and features of the program. Knowing the "day-to-day" functions of a program are one thing, but with a piece of software like this you really want to know it in depth to ensure that you are getting the most out of its functionality and capability. With the help of their staff and the logical layout and functioning of the software we were quickly able to leverage its features, and day by day we learn more and more that ensures we are using it to its full potential. Its this logical method that makes the software so powerful, and the fact that the support staff are engaged and able to assist backs this up superbly.

Recommendations

Evaluating software is a time consuming process, it is by no means an easy task, and it requires a large amount of careful consideration. At the end of the day however one needs to ensure that he / she is not resisting change because they are simply apprehensive of the work involved in setting up and learning new systems. You need to commit fully and jump right in.

 
 

Chris from Open24Seven
Specialty: 3rd Party Logistics (3PL)

August 2015

August 2015

Absolutely Brilliant

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Very personal company and excellent product. Can offer feedback on ways to improve. Local company to the south west

Likes Least

Takes a while to learn, some small issues. Have to save very often so work doesn't get lost

Recommendations

If you need a system to help with sales process and accounting you cannot get much better than this in my opinion

 
 
 
Showing 1-20 of 103

Randeep from Aditya Birla Group
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

A good quality cloud-based multichannel management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The multichannel management software helps you to track orders, inventory of multiple warehouses and manage all your accounting and customer data in real time. You can access all your data from any location or device. The program is very easy to use and does complete justice to its price. The strong importing and exporting features has helped us save a lot of time. As the application is integrated with eCommerce and payment solution, it ensures fast order processing and great visibility. You can even send invoices and interact with your clients. The custom fields help to retrieve all the client details with ease.

Cons

The program seems incomplete and we encounter a few bugs. Server’s performance needs to be improved as the site crashes during peak hours. The customer service team is not at all responsive and they take hours to get to back to your concerns. The reporting features are quite complex and difficult to customize. An Android version of the tool is required. The Absence of multi-currency functionality and the search feature for products needs improvement.

Review Source: GetApp
 

Justine from EMEA Channels

February 2018

February 2018

It's good enough to run my business on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Brightpearl is both multicurrency and multi warehouse which is key to my business. It's easy to achieve this without heavy training.

Cons

I dislike 2 things. I need multicurrency journeys and they don't supply plus the report writing is complex and difficult to customise.

Review Source: Capterra

  Response: Brightpearl, Brightpearl

Date: March 2018

March 2018

 

Hi Justine,

Thank you for sparing the time out of your day to review us. We love to hear from our customers, so thank you.

I'm really pleased to hear that our multi-currency and warehousing functionality are helping you grow your business. It's great that you find Brightpearl easy to navigate and use too as we designed it that way.

We'd like to hear more about your constructive feedback. We provide multi-currency as you've said in your review, but if you need this extended further then we'd really like to hear your thoughts around specifics. Likewise, our reporting is customisable, but if it's not doing what you need, we'd like to explore this with you too.

The best way to get this started is to drop a line to your Customer Success Manager and they will schedule some time with you to hear your thoughts.

Thank you, Tom (Brightpearl)

 


January 2018

January 2018

Mixed Bag with Areas of Opportunity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.

It's good for smaller companies, but larger companies would be better with different ERP solutions.

Pros

BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time).

But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.

That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.

Cons

Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.

Review Source: Capterra

  Response: Brightpearl, Brightpearl

Date: February 2018

February 2018

 

Hi there,

Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.

Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.

We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.

Thank you again.
Brightpearl

 

Sital from Magnum Premier Distribution Ltd

December 2017

December 2017

Very flexible software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Flexibility , it also does multiple stock locations. So if you have 10 sales guys then you can set various warehouse for them.

Cons

Sometimes it's too slow. Customer service can take long depending on the priorities. They don't have free customer service on the phone. Only through email.

Review Source: Capterra

  Response: Brightpearl, Brightpearl

Date: December 2017

December 2017

 

Hi Sital,

Thank you very much for taking the time to review us. I'm really pleased you're finding Brightpearl flexible as we've built it that way.

We used to charge for our phone support, but we realised that wasn't helpful to our customers so we've made it free to all. Give them a call and see for yourself (https://www.brightpearl.com/contact-support).

I'm sorry you've found our Support team slow to respond however. I mentioned this to our Head of Support, Chris Church, and he's keen to discuss this with you to understand what happened. When you have a moment, could you email the Support team (support@brightpearl.com) with some availability and we'll set up a call.

Thank you again,
Tom

 

James from JEM CLOTHING LTD
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Brightpearl - I couldn't sell on multi-channels without this piece of software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I knew from the outset that I would be selling across multiple channels including Amazon, eBay and our own website and so wanted software that could cope with the stock changes across each channel in live time. But as I was starting a new business wanted some accounting software too, well Brightpearl offers both and the accounting side of things is similar to Sage so is easy to get to grips with and our accountants were more than happy too.

Pros

Ease of use
Account package integrated into their core system
Inventory readjusted automatically across all channels as items are sold

Cons

Some aspects of the accounting could be more automated rather than relying on manual intervention
Some areas when selling on ebay internationally need manual intervention, will be better when this is not required

Advice to Others

A great piece of software to work with your business whatever your size.

Review Source: Capterra
 

Patrick from Tamper Evident

March 2017

March 2017

Great all round platform for B2B sales management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served.

There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business.

Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.

Pros

All in one package for CRM, Inventory and Accounts
User-friendly interface

Cons

Slow / buggy releases
Lack of automation options (we use the API to fix this)

Review Source: Capterra
 

Nathan from Surbikes
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Excellent ERP/CRM for English speaking users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.

Pros

Ease of use. Really easy to learn and manage.

Cons

We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.

Review Source: Capterra
 

Kulvir from eapollowholesale.co.uk

February 2017

February 2017

Everything you need in the cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We integrated Brightpearl over a year ago with our existing Magento site and replaced our existing POS with Brightpearl POS. The implementation was smooth and once our products were imported into Brightpearl we were good to go.

Brightpearl has a tonne of features - and we are slowly using more and more of them. The great thing is having a single view of all your inventory across online and in-store. This helps massively and also prevents us from overselling online - something that was always an issue for us.

The magento integration is stable - and features some nice touches, such as the ability to allow some products to sell to zero, vs those which can be backordered. Again having a single product catalog in brightpearl that is pushed to Magento also makes sure we are consistent with our pricing across online and in-store, another big win.

For the company who is selling through multiple channels - we highly recommend it!

Review Source: Capterra
 

Grant from BSD Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Everything in one place

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Brightpearl really helped us consolidate many functions of our business in one place. Stock management, invoicing, accounts. Also f you want an online solution that can easily tie into your online store (we use Shopify) then i would recommend this.

Pros

Mostly the fact that it's online and is generally pretty easy to use

Cons

When things go wrong it's not always easy to find out how to fix the problem

Review Source: Capterra
 

Stuart from ATBShop Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Manages the core of our business, finances and products.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.

The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.

Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.

Pros

the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.

Cons

Sometimes you have to do things by the book and can't cut corners in processes.

Advice to Others

Embrace the system as the hub/core of the business and follow the ethos of orders into the hub and out the door. Remove paperwork and duplication from workload as much as possible.

Review Source: Capterra
 

Ibrahim from Companyblue Ltd

February 2017

February 2017

Must Have for Multiplatform Ecommerce companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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We have signed up with Brightpearl 3 years ago and it has improved our sales. Out of stock sales are not a issue any more which was our biggest challenge.
Brightpearl is a great system and capable of processing purchase orders to accounting and shipping / dispatching orders.
I recommend brightpearl to anyone who is planning to expand their business.

Pros

Easy, Simple, All in one software

Cons

not that I can think of

Advice to Others

no

Review Source: Capterra
 

Philip from Discount Equestrian UK Ltd

February 2017

February 2017

A Good Move - Improving All The Time

Ease-of-use

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Value for Money

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We carried out quite a bit of research and Brightpearl simply covered more of our requirements than anything else we came across. We setup Brightpearl aided by their installation service in Feb 2016 and its been a good stable platform since with very few problems along the way.

We use Brightpearl for our accounting and inventory managment which syncs with our Magento and Ebay stores, it also leaves the door open to Amazon if we choose.
For us, there are a few things that could be better to suit our needs, this mainly due to the limited stock update import size from CSV, limited size of updates over the Brightpearl to Magento API. Certain EPOS functions such as easier returns/credits and ability to utilise product custom options in EPOS could be improved / included. It is also crying out for easier options to integrate a decent customer account/loyalty system. Brightpearl however, did still provide more than other systems we looked at.

Taking above in to account, Brightpearl without doubt has been a good move for us and we have learned to work around most of our issues which are most likely specific to us. We as a company could never go back to what we had before and I would say compared to the previous system, Brightpearl saves us around 6 hours per day in staff time but has also added much improved reliability to stock levels on the website and Ebay.

A year on and we do feel positive about being on board with Brightpearl. Support (Free) is pretty good and the system is improving all the time, with what seems like quarterly updates including extra features and better usability. I understand that a brand new EPOS app is on the way soon and they are following that with a new Brightpearl to Magento API connector which will vastly improve performance with large inventory/product data updates, unfortunately this does not include extended functionality to cover our particular requirement - : (

My advice to anyone thinking about going ahead is spend the time prior to installation and get your product data, sku's etc spot on first. As long as you get your data correct and in sync with your website you should not run in to any problems.

Review Source: Capterra
 

Victoria from Designed in Colour Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Brightpearl - the perfect e-commerce solution for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We struggled to find the best ecommerce system for our business model = design, manufacture and wholesale for years.
We reviewed about 20 systems in all and paid a fortune to implement 2 that simply did not deliver - such as waste of money.
We thank goodness eventually found Brightpearl - it has quite simply transformed things for us.
I don't know how we ran a business like ours before BP. It is cloud-based, easy to use, intuitive and so so clever.
I can't recommend highly enough plus they are really nice people to work with too!
No brainer.

Pros

Almost everything.

Cons

Sometimes it's a bit tricky to track comms.

Advice to Others

Go for it, it's fantastic.

Review Source: Capterra
 

Tracy from The Wooden Hangar
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Brightpearl keeps us on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
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Support

We have been with Brightpearl for a couple of years now, and the recent upgrades have seen some very useful features making it an easy software to use and increasing its value to our company. The bank feed allows for ease of matching transactions, while there are many inventory options, including multiple currencies. We wouldn't use any other software.

Pros

Ease of entry and customability

Cons

Am still learning much about the software, its a shame that the support is in a different timezone

Review Source: Capterra
 

Puneet from Dhall and Nash Fine Wines
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Brightpearl Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last.
Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation.
This service was just amazing.

Pros

all in one - web based - affordable with links to great appps

Advice to Others

when transferring onto the system, ensure that your chart of accounts is well prepared.

Review Source: Capterra
 

Laura from Good Ventures

February 2017

February 2017

Everything we need in one place!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

We love Brightpearl! We use it every day. It is great having all of our systems in one place so we don't have any integration issues.

Review Source: Capterra
 

Suzanne from Nest (UK) Ltd.

February 2017

February 2017

Excellent System!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

A great, easy to use accounting and stock management system that allow allows for very effective CRM. I believe it's also excellent for marketing but we haven't scratched the surface on that.

Pros

Easy to use

Cons

Expensive to add on e-commerce package

Review Source: Capterra
 

Kate from Nutley's Kitchen Gardens

February 2017

February 2017

Brilliant - everything we need and more

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

We use Brightpearl to manage our multiple e-commerce stores online. It does everything we need it to - and more. The Sales screen is very easy to use, and works well with additional plug-ins (we have one that creates our courier barcodes automatically). The way Brightpearl manages products and stock levels is brilliant, and very clear. Bundles are easy to set up, and variations as effective too. The Purchases ares lets us keep all our information in one place, and we use the Accounting features too. The Reports we can generate are extremely useful and very detailed.
We couldn't ask for anything more!

Review Source: Capterra
 

Kay from Prodose Ltd

February 2017

February 2017

Great Software Package to Have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Brightpearl is an easy straight forward package to use, all areas of the package are easily explained in the training guides that you can download. Brightpearl is a key part of our business all our business transactions are put into Brightpearl and its great to have all our financial journals logged in one place.

Review Source: Capterra
 

Keith from Animal Stewards International, LLC

February 2017

February 2017

Excellent ERP for scaling a multichannel business.

Ease-of-use

Functionality

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Value for Money

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Our company has depended heavily on Brightpearl for four years. We have expanded from sales to distribution as our only channel to a highly customized Magento shopping cart, third-party logistics and drop-shipping services for select customers. Magento has handled that growth and movement from several fulfillment warehouses to a single, master warehouse. We changed accounting/bookkeeping firms recently due to some of BrightPearl's accounting quirks which are not natural for traditional Quickbooks bookkeepers. And a reporting limitation is the inability of the platform to product a Statement of Cash Flows. The real-time reporting of sales and inventory, CRM functionality and ease of use with Magento has been critical for supporting the growth of FullBucketHealth.com .

Review Source: Capterra
 
 
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