About Lightspeed Retail

Lightspeed Retail POS is a cloud-based point of sale solution that helps retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution enables retailers to manage inventory and customers, process transactions and derive store’s analytics. Lightspeed Retail POS offers an integrated, e-commerce solution that lets users manage in-store and online inventory and analyze multi-channel sales data.

Multi-store capability keeps inventory synced across all locations, while mobile extensions mean that associates can check on inventory and conduct sales. The solution enables users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a m...


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Supported Operating System(s):

Windows Vista, Windows XP, Mac OS, HP-UX, Windows 8

758 Reviews of Lightspeed Retail

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(455)

455

4 stars

(162)

162

3 stars

(48)

48

2 stars

(25)

25

1 stars

(68)

68

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 758 results

June 2019

Zondre from Sensually Yours

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

Great integrated system

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Reasons for Choosing Lightspeed Retail

I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.

Reasons for Switching to Lightspeed Retail

I wanted a cloud based integrated system

December 2020

Andrew from Gone Bananas Beachwear

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2020

Packs some punch among the punchless

We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS. Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality. Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.

Pros

Customer Support is included and accessible Intuitive Useful for heavy amounts of inventory Cloud Based Accessible via multiple operating systems Integrated with Cayan for seamless transition from my previous POS Has extensions that enable enhanced reporting, loyalty and ecommerce integration Updates are included

Cons

Frequently Buggy UX issues at times E-commerce integration is through third party Advanced Reporting is an additional cost and is still poorly designed and buggy Long waits for Customer Support Widespread Outages do Occur

Reasons for Choosing Lightspeed Retail

Most cloud POS seemed geared for start up or micro retail. Lightspeed had the best blend of power needed to handle a sizable company as well as the agility to be cloud based and utilize mobile platforms. The ability to have an integration with Shopify as well as the integrated customer support was the perfect nudge to migrate to Lightspeed

Reasons for Switching to Lightspeed Retail

We found limitations in integrations with e-commerce as well as difficulty with the licensing for Retail Pro. Not being cloud computing was very limiting, customer service being an additional fee was frustrating and that same customer service torpedoing our system and the backup was the death knell

April 2017

Carley from The Gypsy Wagon

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

April 2017

Lightspeed is great on the front side, and a nightmare on the backside

-We switched to Lightspeed from ShopKeep because we needed to manage the inventory of our 5 locations in one place. That part works okay, once you figure out all the idiosyncrasies of the restock and reorder system. We had to hire a person just to manage the work-arounds we put in place to make Lightspeed a functional system for my business (because there are so many tedious extra steps). -Feeling stuck is the worst feeling as a small business owner. Lightspeed make me feel stuck. I hit a new wall in the system regularly, and when I ask for what I need, the answer is ALWAYS "no, we can't do that." Some examples: -The system does very little to tie sales and inventory together, it does next to nothing. You can export a sales report by item name, which is great. It tells you how many you sold, your sales numbers, and how many you have left. But the vendor information nor the department information for the sold items is not on the export. That makes the report useless in terms of knowing what vendors your business is coming from. Their answer is you can then export vendor sales separately. That is not helpful, because that export does not include item info or department info, nor does it tell you your on-hand inventory. There is not a single way in Lightspeed to view your sales and on-hand inventory in one place, and because their exported reports are so sparing of relevant information, I can't even create my own. This is a major flaw. With ShopKeep, at least I could get my data out of the system to manipulate it how I needed. With Lightspeed, I am SOL. -I don't even call customer service anymore because 100% of the time all they do is validate the problem and then offer no solution. Their consistent response is to tell me to make a suggestion to their developers. -I have been in business 10 years. We have 5 locations, and a website. I have 40 employees. I think Lightspeed would work for a single location or 2 location business. But any more than the system creates more work than it takes away. Looking back, I wish I would have stayed with Shopkeep.

Pros

The check-out system is nice and easy. For multi-locations it is helpful to see sales and inventory in one place.

Cons

-there is no flexibility in the system. The way Lightspeed wants you to see and retrieve your data is the ONLY way you can get your data. And their way 90% of the time is not relevant to the basic needs of a retailer to analyze and evaluate their business. -Customer Service is not responsive. The company does not seem willing to listen to complaints or provide work arounds to the rigidity of the system. - The eCom site is FULL of problems that they do not have a handle on. There are many limitations with the way you have to present information on the site. -It's very expensive for what you get. I was willing to pay a premium for a system I was told would exceed our needs and expectations. For the 2 things it does well, there are 98 headaches. -They do not offer refunds or a way out of your contract if you are unhappy.

December 2020

Justin from Sims Music

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Best decision we ever made

The experience has been fantastic. The support staff and sales team have been great. The ease of use is something very special compared to their competition. It has allowed our business to prosper in these uncertain times.

Pros

Being able to always be connected to our point of sale via my phone or computer, no matter where I am has been crucial. With Lightspeed being cloud based, I can work from anywhere I want. I am able to ring up customers on my phone if needed, create purchase orders from trade shows, and stay connected to customers at all times.

Cons

There aren't any real issues that we have had with Lightspeed. They are continuing to improve the workflow with Lightspeed eCom which will only make the overall package even better.

Reasons for Choosing Lightspeed Retail

Shopify seems to be build for a website instead of a retail brick and mortar shop with a website. Lightspeed is perfect for a retailer who wants to take their business online and grow.

Reasons for Switching to Lightspeed Retail

We needed something easy to use, something cloud based, and the ability to completely integrate with our website. Lightspeed made this possible for us overnight.

November 2020

Michael from Good Feet

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Great system for all small businesses

Excellent experience with Lightspeed, I would recommend this platform to any small or medium sized business.

Pros

Lightspeed is very user friendly and easy to teach employees how to use it. The reporting is top-notch and they even can help you create custom reports which was very important to us. Customer service is excellent and always very responsive.

Cons

It would be great if it came with a built in CRM or integrated with one like Salesforce. It's great for franchisees, as a small business, but for the franchisor it may not have all the functionality needed to roll it out to the entire corporate system.

Reasons for Choosing Lightspeed Retail

Had all the features we needed at a great value.

Reasons for Switching to Lightspeed Retail

Opsuite is not very user friendly, reporting was very lacking and clunky, and for what you get it's very expensive.