AbacusLaw Software

3.83 / 5 (329) FrontRunners

Our advisors have recommended this product 2 times in the last 30 days

About AbacusLaw

AbacusLaw is case automation software designed explicitly for law firms. The system works as a complete practice management solution that helps in managing workflows including time tracking, billing, and accounting operations. AbacusLaw is available as a cloud-based or an on-premise solution.

Its features include court date calculator and rule-based calendaring, role-based data security controls, time tracking, document automation, email management and more. A mobile app and a secure client portal are also available to facilitate communications. The solution enables users to automate deadline tracking through the use of rules based calendars and helps in client intake and relationship management specific to different areas of law (PI, family, estate planning,...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows 8, Windows 10

329 Reviews of AbacusLaw

Average User Ratings

Overall

3.83 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(137)

137

4 stars

(99)

99

3 stars

(37)

37

2 stars

(11)

11

1 stars

(45)

45

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 329 results

January 2019

Tera from Reynolds, Horne & Survant

Verified Reviewer

Company Size: 51-200 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

AbacusLaw User

This program has been very user friendly. Info is easy to add or delete from a file in this program. It keeps issues very organized. Tabs can be customized to your firm.

Pros

This software allows us to keep our client's files organized. We can tailor this program to what we need in our client's files based on what out firm does, and/or what type of case it is. We can keep up with our calendars and everyone can log in from wherever they are and see the daily organizer for all or individuals. It allows us to keep notes in files, monitors for conflicts, and is very useful for setting ticklers to use as reminders. I find it very useful that it keeps up with all the players and their info under "linked names". Also keeps up w/ events, docs, & emails in one place.

Cons

If things are moved on the main drive, it breaks the links in abacus and they are no longer able to be found or traced if whomever moves the doc or breaks the link doesn't make a new one at that time.

March 2020

Marie from Mobley Law Office, PA

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

All the Bells and Whistles

I have been an AbacusLaw users since I opened my own firm in 2006. I have used the software and switched to APC. I went briefly with a competitor for four months because of the cost difference and learned quickly: you get what you pay for. I promptly switched back to Abacus and determined that the APC was worth it.

Pros

The ease of use, the triple reconciliation feature, and the linking items to client matters.

Cons

I wish the calendar syncing feature with Google calendar/Outlook was easier and not manually required. I also wish the price point was lower for small firms. It's just me and a paralegal.

Reasons for Choosing AbacusLaw

See above.

July 2020

Lianna from COLLINS LAW OFFICE PA

Company Size: 2-10 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2020

Helpful program for running a law office

Overall experience has been good.

Pros

This program for the most part is very easy to use. As with all software there a few changes that could be made, but overall we have been happy.

Cons

Some of the accounting procedures are a bit clunky. What should be an easy fix in some accounting software can be time consuming in Abacus. With that said, their support desk is always helpful in helping you work through any issues you may have.

May 2020

Grayson from Phillips & Ingrum

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

May 2020

Mixed Bag

It's a mixed bag. It could be great software if the people who developed it had real experience using it in a practical environment. And if they spent more time testing stuff to make sure it worked. And if their tech support people were more helpful and less evasive.

Pros

Part of what attracted us to this software was that it advertised that it allowed us to integrate WordPerfect forms that we already had into the document preparation feature. We also like the group calendar that allows us to color-code each attorney making it easy to determine who is where. They also did a fairly decent job of integrating old data from a previous practice management software to allow more thorough conflict checking. The interface for most things is reasonably intuitive. It has features that can make it a good all-around practice management program if you use all of them.

Cons

Technical support is sad. So many of the people we get have no idea what the problems are or why the program is doing something it should not be. Correcting an error often becomes a lengthy boondoggle that takes ridiculous amounts of time. Features that they promise are part of the software are often not fully or properly functional, or the support staff seems to have no idea how they actually work. When trying to work with WordPerfect integration, for example, they did not seem to have any tech support personnel who actually knew how to use the program or how it was supposed to integrate and could not answer questions about it, so we were on our own. It does integrate, for the most part, but some things we try to ask about they just don't know an answer for . They promised us integration with LawPay and then backed out instead pushing a program they had developed to take payments. After seeing how they have been with other features, I don't want them to experiment on me and my clients with some "new" software they have halfway developed. We sometimes found that we knew more about the program than some of the tech support folks we were on calls with, and quite frequently we never receive explanations for why something was not working right, even though we WANT to know so we can avoid the issue in the future. I suspect sometimes it's a bug on their end that they do not want to confess to. It also does not double-check deletions and changes-leading to lost data.

Reasons for Choosing AbacusLaw

Basically, the group calendar and WordPerfect integration - ProLaw was moving away from WordPerfect support and we already had a substantial number of documents and preferred this software.

May 2020

Assly from Assly Sayyar, Attorney at Law, Inc.

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2020

This Saved My Business

Pros

As a small law firm you would think that software and a private cloud are luxuries reserved only for "big" firms but you are wrong. To be efficient, organized, avoid malpractice, and spend more time billing and less time on admin, a small firm needs legal software like AbacusLaw. When I wanted to add staff, the Abacus Private Cloud let all of my team utilize the AbacusLaw software with ease, from home and from other states where I am also licensed. And when COVID-19 hit, it was the AbacusLaw software and the Abacus Private Cloud that let us continue work uninterrupted, serving clients and not having to lay off a single person.

Cons

I wish there was a way to keep two separate books of business in AbacusLaw's accounting software since many small law firms are not "traditional" firms but several separate solo practitioners working together but with different accounting. The only "bad" part about having such a versatile and essential piece of software is on the occasion where it isn't working life seems to end. It has become indispensable. If that is a "con" that would be the biggest one!

Reasons for Choosing AbacusLaw

I have worked with all four of those before when working with other attorneys. None were as versatile as AbacusLaw. Some had serious bugs in trust accounting. Others had horrible customer service and some had interfaces that were not user friendly. Then there was the price on some of the better ones. Finally none of them had the other software, security, and support I needed to grow my business.