About Needles Case Management

For over 35 years Needles has successfully supported the legal industry with case management software solutions. With 30,000+ users and over 2,000 law firms, this application includes 20+ case type libraries and provides reporting and graphical dashboards, custom lead intake, case cost and time tracking, streamlined workflows and much more. With both on-premise and secure cloud deployment options, Needles offers alternatives that best fit a wide range of law firms. Additionally, Needles provides in-house customer support and training solutions to ensure customers are able to achieve greater productivity.


Supported Operating System(s):

Windows 10

30 Reviews of Needles Case Management

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(18)

18

4 stars

(7)

7

3 stars

(3)

3

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2019

Easy to use and a great way to store information

Pros

Easy to use with different tabs devoted to different aspects of each case. Great organization of documents and information.

Cons

No real drawbacks to this software. It's functional and dependable.

April 2019

Amanda from The Spencer Law Firm, PLLC

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2019

Great Reporting, Case Management but tricky forms customization

I like being a user of Needles and managing my cases with it. But, as we add practice areas and need customized forms and functions, it does require additional support.

Pros

I like that Needles gives you a lot of reporting capabilities, categories, and checklists to be able to manage cases better. It is robust in its customization options and is fairly user friendly on the front end.

Cons

The difficulties are in setting up custom documents. The way the templates are made is cumbersome. And the checklists are tricky to set up on the back end so that they give you enough information to be useful, without being overwhelming.

Response from Needles Case Management

Replied August 2019

Amanda, we appreciate your feedback regarding the complexity of template generation and have improved this feature in Needles 5.0. These type of suggestions have enabled our development team to improve our product and will continue to be included in future releases. The Checklist is also one of the most valuable and important features of Needles. In cases where your needs are more complex, it is often best to work with one of our Needles Trainers to help you optimize this powerful tool. Please visit our website for our most recent Needles news.

April 2019

Kevin from Hughes & Coleman, PLLC

Company Size: 51-200 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

I've administrated Needles for 10 years now

Pros

I love it's flexibility, and the sheer amount of customization that is available within the program and through external connections via ODBC and now API. Nearly anything will be possible if they follow through on their promises for extensive expansion of their API in version 5.0. I also like that it is a locally installed database, and isn't reliant on the cloud. That opens up lots of options when matching up data to other databases you have in-house. The bang for your buck with Needles is pretty exceptional.

Cons

It's still not as feature rich as some of the newer cloud-based alternatives, and the UI prior to version 5 is extremely dated. If you are considering moving to Needles, though, there is no reason not to go straight to version 5.

November 2019

Santosh from The Law Offices Of Hilda Sibrian

Company Size: 11-50 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Needles Review

- Overall it is a great experience with Needles and setting up easily and quickly

Pros

- Needles is one of the best database CRM applications for attorneys available in the market. - It is easy to customize and use. - This can be more setup in-house using SQL easily.

Cons

- More customization ability to the customers - Pricing can be made affordable - Make Needles application on cloud easily

Reasons for Choosing Needles Case Management

- It is more affordable and ability to customize this as per business needs.

August 2019

Matt from Rothenberg Law Firm LLP.

Company Size: 51-200 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

August 2019

Would you recommend downgrading?

I've wanted to get rid of Needles since I first started using it. We run a multi-office law firm and the system works like hot steamy trash over VPN. First off there was severe downtime because of database errors and then the overall intake system is lacking in every field all the way from duplicate management to marketing options.

Pros

Reporting is fairly intuitive. Not much more to say about things that work with the system because it's antiquated and requires severe customization that act purely as bandaids because they further cripple you from upgrading in the future.

Cons

The user interface, general slowness, lack of remote support, lacking SQL functionality, horrible intake solutions, atrocious speed and overall lack of help from customer support.

Response from Needles Case Management

Replied August 2019

Matt, thank you for reviewing our prior version of Needles. We released Needles 5.0 over a year ago and now have several thousand users on that version. Needles 5.0 includes an updated user interface with a more modern look and has several new features, including SMS texting, management dashboards, and an updated Outlook Calendar Sync. Our current version is also on SQL and provides numerous usability enhancements including improved filtering capability, the ability to open multiple cases, and a tabular layout. We hope that you will contact us for a review of the newest 5.0 release.