About ProLaw

Suitable for midsize and large legal practices, ProLaw by Thomson Reuters Elite helps users to manage the law firm management process. The financial management application automates the time tracking and expense management process and the system also features a mobile solution which allows attorneys to track hours spent on a case remotely.

The invoicing application with ProLaw allows users to print and manage custom invoices. These can be customized based on each case and arrangement and can be formatted to reflect a flat rate or an hourly fee.

The case management module helps attorneys maintain organization and includes a calendar view, reminders and actions to take within a dashboard. This also allows users to store per...


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11 Reviews of ProLaw

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August 2020

Amy from Hughes & Nunn LLP

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

1.0

Functionality

5.0

August 2020

I've used Prolaw since '99

I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms. West ruined that. I have nothing against West generally. I just have over 20 years of first-hand knowledge of how West negatively affecting this otherwise amazing product.

Pros

Everything. Prolaw does it all. The accounting function is the best I have seen, better than QBs, CosmoLex, etc. The front office functionality is so robust I wouldn't even know where to start. You own it the software license which is a huge advantage to monthly subscriptions. You don't have to upgrade if you don't want to, no monthly fees, I stopped paying the annual fee after a few years because it wasn't worth it. Just pay the upgrade fee if and when you ever need to upgrade.

Cons

Since purchased by West a while ago, the customer service has become non-existent, in all honesty it is a detraction. Your IT people will have to train West's IT people. They will likely sell you the wrong version initially, etc. If you are a new user, a migrating user, just expect to have lots of headaches in the beginning. But once you master the software, it is worth it!

Reasons for Choosing ProLaw

In 1999: cost, customer service, functionality, back and front office for small firms.

Reasons for Switching to ProLaw

In 1999, cost.

November 2019

Darrington from Goldberg & Osborne

Company Size: 51-200 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2019

Great vision for a converged legal platform, but clearly under-resourced

We need a unified platform for all data entry and consumption that understands the legal business. ProLaw does that well. It allows us to maintain a high standard of data integrity, provide a large degree of automation, and develop solutions on top of a central "hub" that everyone understands. The vision is great, the implementation is not so great. The people are great, the company is not so great. If you have good IT support, It's great. If not, well...

Pros

Centralized data management is very powerful. No other solution provides CMS, DMS, Document Assembly, Calendaring, Routing, Cost Management, Accounting, Billing/Collections, and Groupware Integration all in one platform. ProLaw allows us to have all front office and back office work in one system. Reducing the need for duplication of effort, and reducing the possible errors caused by that effort. ProLaw is that it gives us the choice to remain on-premises (or in private cloud) meaning we maintain 100% control over our clients data. Are not held hostage by all the problems inherent with software-as-a-service solutions. Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results. Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results. The Staff at ProLaw is friendly and helpful. They share an enthusiasm for the vision and work hard to deliver the best product possible. They always go out of their way to help achieve customer goals.

Cons

ProLaw is clearly under-resourced, Implementation is buggy and upgrades are a nightmare. While individual Customer service is fantastic, there is a lack of modern support such as self service installers, 64-bit applications, and proper quality assurance. ProLaw can be slow, clunky, and just feels out of date. Controls have no real business validation, As one attorney said, "It looks like something we worked on in collage", referring to the events tree and the clunky custom tabs. There is a real problem with policy over practice at ProLaw. Any deviation from Standard Operating Procedure is a nightmare. this causes almost every interaction to begin on the wrong foot, and long complicated interactions to be a nightmare for all parties involved. There is clearly problem with leadership which causes a strict adherence to an ineffective set of policies. Off-shore outsourcing of Professional Services.

Reasons for Choosing ProLaw

Everything else we saw focused on a single core-competency. ProLaw was the only jack-of-all-trades, stood up on a accessible technology stack, and had a lot of the "DNA" of Legal Files. We could see the vision, and knew we could figure out any problems by leaning on the broader community. being on-prem was a huge consideration as we had just invested heavily in a private cloud, and security/privacy concerns were central.

Reasons for Switching to ProLaw

Legal Files was clearly moving away from on-prem solutions and focusing on other markets. Combined with limited support and expensive licensing changes. It was clear that Legal Files no longer sought our business.

November 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

November 2019

All in one gets the job done

We remain with ProLaw because it is highly customizable and offers the best value for a firm our size. We continue to exploit every feature it offers, sometimes even beyond that for which it was designed.

Pros

The best feature of ProLaw is only having to learn one program. We use it for our document management, case management and deadline management. That translates into a time savings and shorter learning curve for new hires since we are only training on one piece of software.

Cons

It is buggy, you have to live with the bugs for years until you can determine that the newest release of the product has been thoroughly vetted before adopting it to solve old issues. When updates come out there are invariably new bugs introduced.

November 2019

Cy from YCR

Company Size: 51-200 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

November 2019

Opinions on Prolaw

Overall its been pretty solid. We can get the job done and we manage to get through the issues when they come up.

Pros

Overall Prolaw is a nice piece of software. There are very few packages out there that integrate front office and back office. Particularly for accounting. Its a one-stop shop for us.

Cons

There are two overwhelming issues that have been a thorn in our side throughout the years we have owned the software. The first issue being the lack of quality customer service and second, a clunky soviet era interface that never seems to have evolved. I say this with the understanding that there have been substantial improvements on the backend over the years. I can appreciate this as a systems guy, however, a lawyer could care less. The user interface needs to meet the needs of a modern practice like ours. Regarding the customer service issue, we have noticed real improvements over the last 6-9 months. The quality of care and the talent has changed remarkably. We are very grateful for that. We ask that [Sensitive content hidden] continue to make sure there are always enough technicians and resources for their technicians to make sure the client always gets a speedy resolution when possible and always feels like they are good hands and not forgotten about throughout the lifecycle of a more challenging trouble call. On the second issue with the interface, we can only hope that [Sensitive content hidden] is fired up about making significant modernizing improvements to the front-end interface and building out the web and mobile apps to offer as much functionality as possible. I would recommend that [Sensitive content hidden] spends some time reaching our to their customers on a more regular basis, particularly their long term customers to get feedback on how the product is working. The users should drive the direction of the product

June 2020

Allison from H&H LLP

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

5.0

Customer support

1.0

Functionality

5.0

June 2020

all encompassing - server based Prolaw - purchased in 2003 for $10,000

I loved it - it is difficult to use - but it is highly data driven and every penny of the accounting is at your fingertips. No QB needed.

Pros

this is the only system with full accounting at the time it was purchased circa 2003, at the time - that was a big deal. The system was purchased out right and lived on the server.

Cons

it was server based - so nobody could login remotely without VPN- that is a silly inconvenience at this point in 2020

Reasons for Choosing ProLaw

full accounting

June 2017

Brandie from Allen Summers Simpson Lillie & Gresham

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

June 2017

Prolaw was wonderful, but then they UPGRADED now it runs slow and doesn't play well with the other programs that we use

Earlier versions of Prolaw were great - - before their latest updates. Now it it really a pain there are functions that require you to basically -- go around the block to cross the street!

Pros

online file management program is awesome. just like having a paper file with everything in its place.

Cons

Following their latest updates, it is slow to start and causes other programs to freeze up or not work at all. By other programs, I mean things you need, like Word and Outlook

January 2019

Melissa from Legality

Company Size: 10,000+ employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

January 2019

Useful but not intuitive or user friendly

I no longer use this software and here they have improved, but it would take a lot for me to want to give them another try.

Pros

It has a good bit of automation built in, and they are working to add more. Inputting information is fairly easy and reviewing notes is takes no effort at all. It is great for a firm that deal with fewer, more complex matters.

Cons

The system is a bit clunky. They lag behind some of their competitors in functionality and ease of use. Merging documents can be done, but it is a process. Also, updates often come with bugs.

September 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

September 2019

Old school but simple

Pros

I like that Prolaw is straightforward and easy to use. It makes organization of a litigation file easy and things are easy to find quickly.

Cons

It is very old school looking- looks like it was made in 2004. It is buggy at times and gets hung up on certain routine tasks.

September 2020

Dawn from DeMaria, de Kozan & White

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

September 2020

Honest review by long-timer user

Pros

The file management is the best part about this software.

Cons

Too many to list: tiny font, each additional feature is an upgrade in cost, limited reporting, customer service is a nightmare!

March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Functionality

4.0

March 2019

Prolaw does what it needs to do, but boy does it look like it's from the year 1998

The legal firm I worked with migrated out of another database software to ProLaw. ProLaw looks and feels like a Windows 98 computer. It's also like Evernote, which means that if whoever set it up did it poorly, then the whole system breaks down.

Pros

It organizes all of our legal documents, and the data is solid. No data issues so far. Once you get the hang of it, it's pretty easy to find clients and the files you saved in there.

Cons

It's so stupidly clunky. To create a matter, it requires multiple steps upon multiple steps. To upload a file, you then have a assortment of options to choose from, which all do the same thing. ProLaw could use a UX designer to modernize things.

March 2019

Coby from Torys

Company Size: 501-1,000 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

March 2019

Easy to use service

Pros

ProLaw is great, easy to use software that can help many lawyers’ practices

Cons

There is not much to complain about, but I would like easier search mechanics.