Administrate Software

4.28 / 5 (39)

About Administrate


Administrate is a cloud-based learning management system (LMS) designed for businesses of all sizes. Key features include learning management, SCORM compliance, mobile learning and certification management.

Administrate features a portal that allows trainers to build their courses using default templates. The portal also allows trainers to deliver different types of training material such as videos, PDFs and Word documents and conduct virtual classroom sessions.

The solution also features a student portal, which allows students to view their learning tracks and events by signing into the portal.

Administrate features student progress monitoring, which allows users to prepare LMS progress, student activity logs and student history reports.

The solution offers REST API, which allows users to build e-commerce websites by integrating data from the Administrate LMS and customer relationship management databases. This ensures that when a course or event registration is added, it reflects on the product website in real-time.



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Supported Operating System(s):

Web browser (OS agnostic)

39 Reviews of Administrate

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(20)

4 stars

(15)

3 stars

(1)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 39 reviews

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April 2019

Teresa from Ag Leader Technology

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Cares about customers and continues to evolve

Previously we had separate LMS systems for our different external audiences to meet the requirements of the two groups, with Administrate we would able to consolidate into a single platform and save a lot of overhead costs. I think the best part of working with Administrate is their staff. They really do care about us as customers and when we run into bugs they work with us to resolve the issue or find a temporary work around. I've even had their support team reach out proactively about potential issues in our instance. I also enjoy the fact that as they work on new features they invite customers to participate in beta testing, it shows they are really designing and implementing features based on the needs of their customers and not just following industry trends. Seriously, no vendor is perfect but they are one of the best vendors I've ever worked with just in terms of integrity and how they handle mistakes.

Pros

Unlike most LMS products that are aimed at academic or internal corporate students, Administrate caters to businesses who sell training to external audiences. They make it easy to set up separate courses for separate audiences and track everything in one location. If you need to sell training, this really is the best product you'll find to do it.

Cons

Initially (we began using it in 2015) the software was very focused on classroom training and did not have a robust offering for online courses (e-learning). Administrate considers two halves of their software, the Training Management System for booking events and the Learning Management System that is the more traditional student portal for completing e-learning. They continue to grow and evolve the LMS portion, so while it did not initially have all the features we would like, they are making updates at a good pace.

June 2018

Gill from TPC Leadership

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2018

A good all-rounder for CRM, Sales Tracking, Training Administration and LMS

Pros

The system works best for our Open (Public) Programmes - where the dates and prices and course content are known and published in advance. Our Open Programmes team loves the software.

I like the ability to track an opportunity from beginning to end and link it to the training event that arises from winning the sale. It enables me to have a complete view of everything in our pipeline through to all events we are running.

I like that it is a single piece of software that pretty much covers everything you need to run a training company.

The reporting is good although it's not possible to do analytical reporting e.g. "how many proposals are in progress?" is not possible.

Cons

The software is not so good for bespoke programmes that are run for clients. We tend to use the system minimally for event scheduling and keep most data on a separate spreadsheet. The financial reporting and tracking doesn't work for our company as it doesn't easily support invoicing and tracking at session(workshop) level, only at event level. This might not be an issue for most training companies but for us it is, as we run multi-workshop events for our clients and bill as we go.

There is also a lack of control for different users with different roles. The inability to differentiate who has access to certain areas of the control panel means that everyone in our company has to have full access to all functions within the software. It's not an issue in our small company but I could see that it could be for others.

June 2016

Kevin from ForgeRock

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2016

Training Management done right

We implemented Administrate in order to replace the google sheets based approach that we had been using to run our global training business. Administrate did this very successfully and allowed us to understand the metrics around our business. It has enabled us to develop the business without having to recruit staff to do simple tasks such as adding students.

Pros

The reporting engine in Administrate is outstanding. It is training focused so reports on the measures that are important to me as the head of the global training business. The integrated LMS is simple but flexible and coupled with a good authoring tool can be deployed very simply. The most important aspect of Administrate is the REST API which we have used to build an entirely bespoke booking system that integrates tightly with our other core SaaS tools giving a single coherent view to our customers.

Cons

The financial module is in need of an update - which is coming. A lot of templates have to be re-entered each time as there are no copy functions within the platform which is a drawback when building a lot of courses. The pace of developing the platform is slow though. Something that is being worked on could be much faster. In some areas Administrate is falling behind newer platforms.

September 2018

Jo from AMS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

September 2018

Using Administrate in a New Zealand Training Environment

Without question the customer service and account management is the jewel in the Administrate crown. I have worked with many software providers over the years and the team at ADM bring my personal customer experience to a new level. The team think outside the square, problem solve at a high level and are always transparent in their dealings with me. The fact that we have made such huge progress in the past 10 months is down to the relationship that has been built between our organisation and our Account Team at Adminstrate (Team Highlander).

Pros

Definitely it's ease of use. The software is reasonably intuitive and links information together in a meaningful way. It has changed the way we do business with our customers and we are now able to provide a far superior level of customer service. As the data in the system builds the reports we can build from Administrate are helping us make better business decisions and become proactive rather than reactive.

Cons

Being on the other side of the world and being the first country in the world to see the new day, we do experience challenges around time and date stamping. The ADM team have been working on this within the system.

May 2016

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

May 2016

Non Intuitive, dated feel to the slow UI, complicated to setup and run

We wanted Administrate to replace an existing booking system online, where customers could browse a selection of courses, book online and interact with date and location searching from our site, along with some level of automation for joining instructions and invoicing.

Pros

The best thing about the product is the way the courses are displayed to the customer, enabling them to sort by location, course, date easily in order to select the course and session they are looking for. It's not amazing and we needed to customize it quite heavily before we could use it, but it looked better than what we had, or so we thought initially. This is despite it not being possible to put the dates and locations anywhere else but right at the bottom of a course page. We then embarked on a lengthy setup process for the next 5 months to try and get it setup for our needs.

Cons

We were initially interested in trialing the software, which we did (for free) but Administrate would not give enough support for us to properly evaluate without signing up, and suggested we opt for a paid version so we could benefit from their support, which we did. We were assigned an implementation manager, who ran a number of calls with us over several weeks for us to get our data in, so we could try out the system.

First point is that the software is complicated - it is not obvious how it works at all, and you need support to carry out basic tasks until you learn how to use it. You are encouraged to look at the documentation online, or via the help facility but these were very often out of date, yes - really. The system has a cobbled together feel and has obviously had changes stacked upon changes over the years, which means there are options that are still there but that don't work (for example delete event) and other options that are hidden under several layers of forms which are not at all obvious. We had a range of problems getting various elements of this software setup: email integration took 2 weeks, back and forth with their support team, which was eventually resolved as they had not verified our url, despite swearing blind they had. The communication triggers are complex, they do not allow you to test them without actually assigning delegates to courses (and getting billed) and all emails sent by the system are in plain text - this could be changed and just did not look professional. When a course is selected too, the pages where users enter their details look like really basic HTML pages from the 90's - it does not look right compared to today's slick styles on the web that people have come to expect. The system also allows you to specify custom url's, so that SEO would still be optimized for course pages already on the web. We spent another 2 weeks trying to get these to work with their support team, having anything other than the default name would result in all the copy disappearing from the main courses page. Part of the delays were down to the right people not being available - knowledge of the whole system is concentrated among a few key individuals and if they are not around, be prepared to wait.

The interface is slow and laggy - which frustrates even further when you are trying to setup lots of data. We discovered that if a delegate changes the course they are booked on to, that we would be charged twice and there was no way around it. Administrate were inflexible and most people (not all) unhelpful, we did complain but there was very little interest. We really tried to make this software work, being an IT company, for us but in the end, we believed that despite the time we had put in, we did not have confidence in this product and will be looking elsewhere. It is very frustrating paying good money for bad software; in a final email from one of their directors, we were advised that 'adopting a new system comes both with new functionality and new limitations.' We realised this but just wanted the new functionality to work.

Response from Administrate LTD of administrate

Replied May 2016

Thanks for your feedback via this review, we'll certainly take it all on-board. We're sorry that Administrate did not prove to be the solution you required. During our implementation process, our team offered you a high-level of support (totalling 12+ hours of time) with the aim of ensuring Administrate would deliver what was required. It became clear during this process that we were not the right fit for your organisation and your needs. We offer free implementation support to all Administrate customers as each has different problems they're looking to solve and we want to help as much as possible to be the solution to them. All the best for the future, The Administrate Team

June 2016

Kevin from ForgeRock

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

June 2016

Training Management done right

We implemented Administrate in order to replace the google sheets based approach that we had been using to run our global training business. Administrate did this very successfully and allowed us to understand the metrics around our business. It has enabled us to develop the business without having to recruit staff to do simple tasks such as adding students,

Pros

The reporting engine in Administrate is outstanding. It is training focused so reports on the measures that are important to me as the head of the global training business. The integrated LMS is simple but flexible and coupled with a good authoring tool can be deployed very simply.

The most important aspect of Administrate is the REST API which we have used to build an entirely bespoke booking system that integrates tightly with our other core SaaS tools giving a single coherent view to our customers.

Cons

The financial module is in need of an update - which is coming. A lot of templates have to be re-entered each time as there are no copy functions within the platform which is a drawback when building a lot of courses. The pace of developing the platform is slow though. Something that is being worked on could be much faster. In some areas Administrate is falling behind newer platforms.

September 2018

Fiona from West Highland College UHI

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2018

Help is at hand with Administrate

Before I used Administrate everything was on a scrap of paper, separate emails, pin boards and spreadsheets, I had too much to do and not enough time and no efficient system to organise my business. The benefits are that I have more time to speak to my customers, and planning new developments.

Pros

It is intuitive and easy to use, visual and logical, but not everyone's brain process things in the same way. Everything is in one place and available from anywhere in the world if you have internet access.

Cons

The reporting system warps my brain, it is a very powerful tool but can be frustrating to get out of it what you need

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

September 2018

Manager, Global Delivery Operations

I've worked with Administrate since 2014 and they have revolutionised our training business. We have been able to extend our global reach and hit our ever growing targets.

Pros

Their customer support is excellent. Our account manager is even better, he knows how our business works inside and out. And the system itself is very intuitive and easy to use.

Cons

There were a few operational features that were removed in their update, but we are working to resolve this.

April 2014

Matthew from TSW Training

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2014

High Impact BMS and LMS for Training Providers

TSW Training (www.tsw.co.uk) has been providing vocational and commercial training for over 40 years. Their extensive course catalogue has training programmes and consultancy services ranging from Health & Safety to Management & Leadership, of which about half are offered as public courses, and all as In House Training. Managing these complex and varied services across 50+ staff and some 30 associate trainers used to be extremely difficult without a comprehensive training management system. At TSW we were using Excel, Access, and other Microsoft Office applications along with a custom database to run our business, a system that was both ineffective and inefficient. Thanks to Administrate we've seen a major drop in our general admin time, having everything in one place has helped too; it's great to link our divisions through one system that is used by both our sales, admin and delivery teams. In addition to better business integration and visibility, we have found that Administrate helps us provide a better service to our clients. We are now much better at keeping in touch with delegates, plus we can capture more info allowing us to offer delegates and clients opportunities to attend related courses. The simplicity of being able to take a sales opportunity, convert it to a course booking and then raise an invoice, all in just a few clicks, is something that has had a great impact on staff and team performance at TSW. The removal of duplicate data entry when entering a new course or event is one of the key benefits of using a training management system. Administrate have been fantastic to work with and their customer service is second to none!

March 2019

Jim from Trigraph Professional Training

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Trigraph's use of Administrate

Very positive from the beginning - over 5 years ago - it was a significant "journey" for Trigraph as we enhanced our systems and processes over the years

Pros

It fits very well with our business needs - it's available on the Cloud, so no IT management issues, it manages our sales opportunities, our training events, our client communications etc etc

Cons

Nothing in particular - it helped us a lot in our business

April 2014

Helen from First Intuition

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2014

Administrate Review

Administrate is an excellent system that has made running our training company so much easier. We used to find ourselves repeating information in various different systems, so to have one purpose-built course management system that meets all our needs has hugely improved our efficiency. Some of the tasks th