About Arlo

Arlo is a cloud-based training and event management platform designed to help users promote, sell and deliver courses and events. Arlo helps users automate manual processes by providing scheduling, automatic communication, custom reporting, payments and invoicing.

Users can keep client records updated within Arlo’s customer relationship management (CRM) module. Courses and events are managed within the Arlo platform and online registration can be configured with customisable registration forms.

Course and event information entered or altered on the Arlo platform is displayed on user websites through Arlo’s website integration. Arlo integrates with other software to further extend the solution’s functionality. 

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Supported Operating System(s):

Web browser (OS agnostic)

107 Reviews of Arlo

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(78)

78

4 stars

(26)

26

3 stars

(2)

2

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 107 results

August 2019

Vivian from maxx solar academy

Verified Reviewer

Company Size: 2-10 employees

Industry: Renewables & Environment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Great value for money & a versatile tool

Arlo really makes our life easier, we use it to manage all our paid training courses and also track attendance of participants of other events. Arlo is quite easy to understand, it doesn't take long to explain it to new staff members and has intuitive handling. The articles on the support page are great, I find it very easy to follow the instructions and discover new features of the software. Their customer service is also great, the support team is very quick and so far could solve all our problems.

Pros

I like most that the build-up and functions are really thought through. They try to accommodate different types of training and mostly find a good balance between pre-set processes and possibilities for customisation. Compared to other LMS (which I haven't used but checked their functions and pricing..) Arlo offers less functions in one but you can add various integrations, e.g. your own accounting software. That makes it easy also for smaller training providers to get started with software and making life easier without having to commit to a full-service LMS.

Cons

For many functions (e.g. newsletter tool, online training) you need to buy third party software and use integrations. As described in the pros, it is great to start with Arlo without major committment but after a while you want to use more and more features, like newsletters or webinars but you have to use different provider for every single funtion. It is okay because many are probably using Mailchimp or somethinga nyway which integrates with Arlo but it would be great if Arlo could offer it, I get annoyed by having so many different logins and having to get used to all the different softwares.

September 2019

Allison from Great Lakes Seminars

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

Arlo Review

Our office loves it and our presenters enjoy the ability to see what their courses look like leading up to the event date. Arlo has become the staple and all encompassing resource for our course management.

Pros

One of the biggest positives when it comes to the Arlo software is the automated features. Our office used to spend a lot of extra time communicating small details and follow through just to make sure information was shared with our registrants at the proper moments. Thankfully with things like a wait list with a programmed process we do not have to keep track of those details manually.

Cons

Perhaps it's just a beginning phase, and not even a negative "least" explanation but my least favorite aspect about Arlo is in regards to all of the features we have yet to utilize and set up. It provides excitement but when the start up is in the process and even a few months later, we are still constantly figure out new (awesome) things to implement.

Reasons for Choosing Arlo

My boss was the one that did the research and made the decision.

Response from Arlo

Replied December 2019

Thanks for the fantastic review, Allie! It's great to hear that Arlo's automated features save your team so much time and that your presenters enjoy the ability to view their upcoming courses via the mobile app. Do reach out if there is anything we can do to help.

August 2020

Gemma from University of Auckland

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

Arlo's reporting capabilities help us meet all our requirements.

Pros

Arlo is very user friendly. Course templates and offerings are easily set up, customised and integrated with our website. Updates are in real time. All course details, registrations, communications can be easily managed within one system. As a Business Analyst the reporting capabilities are second to none. Reports are easily set up, customised and scheduled to meet all our requirements. The support team are also on hand to answer questions and queries quickly and effectively.

Cons

Arlo is missing a CRM tool, to truly integrate and track communication via email.

May 2020

Patrick from EKG inc

Company Size: 2-10 employees

Industry: Education Management

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

May 2020

The Other Side of the World

I really wanted this service to be what it claims to be. When you do get a live body on the phone they are great people. Just doesn't happen often.

Pros

We love the sales pitch and it does everything but only if all your software is derived from the Southern Hemisphere.

Cons

Customer support is so limited in hours NZD with no North American business time zone support. The language used hasn't been adapted to US English. The fact that they cannot integrate with QBO, Hubspot, or LMS's from North America. Nor can it address blended learning. Given the lack of connectivity to North American leading software service platforms the sales pitch of automating our processes did not materialize.

Reasons for Choosing Arlo

We wanted to automate processes.

Response from Arlo

Replied August 2020

Getting feedback from our customers is how we improve, so thanks for your review. Our two support teams based out of New Zealand and the UK provide business hours coverage across most of the world, but this does leave a small window in North America where neither team is available to pick up the phone. We're looking at ways to increase our support coverage. Many parts of Arlo can be customized to US English (such as all customer-facing content on your website, automated follow-up emails, and your registration and checkout forms). We're also constantly adding further flexibility to the system so reach out if you need any help configuring this on your platform. In regards to integrating with North American software, we're super excited to announce our Zapier integration which lets you connect Arlo to 1000's of other apps, including QuickBooks, Hubspot and LMSs. Check out www.arlo.co/zapier for more details.

July 2020

Karen from Rational Acoustics LLC

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2020

Has the potential to be great, but useability issues get in the way

Arlo is a very powerful platform, if you have a lot of time and personnel dedicated to managing it. They are really nice people, and provide great support. Unfortunately, it was just too complicated and time consuming for us to use and lacked some really basic useability features we expected from class registration software.

Pros

Arlo has a ton a great features for event management and registration. Really liked the back-end planning features for administering venue & catering details and instructor notifications. And the front-end class listing & registration page looked really slick. And their customer support is really great, both online and in person. For a company with a lot of time to dedicate to learning the system and administering it on a daily basis, it is a very powerful platform.

Cons

Arlo is very time consuming to get set up and to administer. There are so many steps required for just basic things like adding a new class, and so many options to click through that it is very unweildy. And it is missing some really basic functions, like sending a notification to the administrator if someone cancels their registration, or allowing customization of the event email notifications that get sent out. And when we first signed up for the platform, we were promised that the ability to charge deposits for a class (which is very important for us) was under development and would be available very soon, but a year and a half later that feature was still nowhere to be found. After months of trying to make Arlo work for us, we finally had to switch to a different platform.

Response from Arlo

Replied August 2020

We appreciate the review and are sorry to hear Arlo didn't turn out to be the right system for you. As you mentioned, Arlo is a very powerful platform that's built to manage all the moving parts of a training operation, but does take some getting used to. That's why each of our customers gets a dedicated success manager and 1-on-1 training to make sure you're confident with the system before you go live. Capturing partial payments, such as a deposit at checkout, was released a few months ago. We're sorry we didn't get this out in time for you. Customizing the automated email to match your branding is also something that we have just released. We're now working on giving you more control over the contents of these emails. Again we appreciate your feedback and are sorry to see you go. We wish you and your training business well.