Firmwater Software


Firmwater is a cloud-based learning management system (LMS) that is specifically designed for training companies. It allows training companies to organize, distribute, track and report on their content across clients. 

Users can manage multiple clients from a single interface and set up clients with the necessary library access, branding, settings and content. 

Firmwater also enables users to design online stores to sell courses. Clients can have multiple selling models including individual courses, course packages or memberships. It is able to support single seat (B2C) and multiple seat (B2B) purchase scenarios.

Firmwater is also SCORM compliant which allows users to utilize a variety of content-authoring tools. The advanced reporting feature let users keep track of all training activities in real-time.



51 Reviews of Firmwater

Overall rating

4.63 / 5 stars

Filters:

Showing 1 - 20 of 51 reviews

October 2017

Patty from Between Two Homes, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

It took a little while to learn it but now it's very easy to navigate it.

The most important benefit, besides very few if any user technical issues, is not having to personally deactivate accounts because the system does it automatically.

Pros

It has a lot of great features: Allowing a payee to send an invitation to someone else, easy access to the certificates after account is inactive, ability to send e-mails to participants reminding them of their time limit, automatically deactivating participants after a period of time, easy access to management to change participant's information (e-mail address), being able to resend invitations to start the class, easy access to view participant's information by management, and many other features that I can't think of.

Cons

There are only a few drawbacks or cons that we found: Some reports cannot be printed out using PDF.

Response from Firmwater of Firmwater

Replied November 2017

Hi Patty, thank you for a great, comprehensive review! We are very glad that our LMS features meet your needs and most importantly, that you find our LMS easy to navigate. All of our reports, with the exception of 'Attempt Data Export', are available for PDF export. We encourage you to get in touch with our support team for more information about exporting reports.

June 2010

Dax from EKO Group, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2010

A Very Capable, Cost Effective LMS Solution for Our Company

Overall, I would strongly recommend Firmwater to any small - medium sized business looking for a simple and effective LMS. This LMS is fantastic for training companies such as our own that resell training programs to other businesses. Firmwater provides a great service to our company.

Pros

Firmwater's LMS is very easy to setup and use. It is easy for us, as a training company, to add new clients, get them setup with an administrative account, show them the basics, and then let them do what they need to do. I like the customization options that we can provide to each new client (custom domain, company logo, etc.) with just a few clicks of the mouse.

Firmwater is able to effectively run and track the content that we upload (typically Articulate created elearning programs) with excellent accuracy and immediate response time. The multitude of reports on each user and piece of content is a great feature for us.

The cost of Firmwater's LMS is what really set them apart from other LMS providers that we researched. Their pricing structure allows us to maintain low overhead costs and remain ultra-competitive with our own pricing structures.

Cons

One feature that I wish was available within Firmwater was the ability to email users or send users reminders that their training needs to be completed by this date. As it stands currently, we have to generate reports and then export those reports to get a list of email addresses that have not completed a program.

I know that new features are constantly in development and the Firmwater team works hard to put out their best product possible, and I hope that this feature gets implemented somewhere down the road.

Response from Firmwater of Firmwater

Replied July 2011

Dax: Thanks for your review. Our #1 customer enhancement request is for automated email notifications. The initial functionality is now available and added functionality will be available later in the year.

December 2018

Russell from Defencify

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

A top-notch training platform for training companies!

Firmwater LMS allows us to offer our clients the unique ability have their very own, branded training portal. The ability to completely control the management of users, training content, reporting, training records, etc. are all very valuable features which has allowed us to win more contracts. Also, when things do go wrong, Firmwater LMS absolutely delivers on customer support.

Pros

The white-labeled training portal is a market differentiator for selling to our B2B clients.

Cons

Some of the standard features, such as free trial access and monthly subscriptions, are not available with Firmwater LMS. The feature of customizing training certificates is limited which can cause issues with regulatory requirements. Navigating and using the platform is not always user friendly and user mistakes can cause costly errors if you aren't careful. I don't care for having to rely on Firmwater staff to help me implement changes in my portal.

Response from Firmwater of Firmwater

Replied December 2018

Russ, Thank you so much for your kind words. We really strive for Firmwater LMS to help training businesses like yours to differentiate themselves in the industry. Josie Customer Success Specialist

March 2017

Mary Ann from Hands On Technical Training

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Outstanding People and Customer Service

Beginning as a novice, I must have tried the patience to the limit of the customer support people. I cannot express how fantastic and supportive they have been. The most striking thing about working with Firmwater, is the time they have taken to walk me through the steps needed to satisfy my customers' needs. If it didn't at first work, they worked to make it work to my needs. I didn't have to fit into a cookie cutter program, instead it was adjusted to fit what I needed. Would I encourage others to work with Firmwater?- in a heartbeat I would and have.

Pros

Works with what I need with an excellent reporting ability.

Cons

Not a con exactly, just that it offers so much that I haven't had a chance to learn it all.

Response from Firmwater of Firmwater

Replied May 2017

Thank you Mary Ann! It is always a pleasure to work with you and help you support your customers. We truly appreciate your kind words and your recognition of Firmwater¿s strength and key features.

October 2017

David from New Home Co-Broker Academy LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

The only reason I gave Firmwater a five star rating across the board is I could not rate them higher

My biggest surprise was the across the board competence of Firmwater's support team. I am not technically sophisticated, and a small company. They are not afraid to make better suggestions, and do what they say they will do. Their pricing is more than fair. The biggest benefit at this point in my growth, is I know that I can trust Firmwater to solve whatever problems come along and always have my best interest at the center of their support. My company offers online new home sales education to Realtors. Its all good. As it should be. If you are starting an e-commerce business, I highly recommend Firmwater.

Pros

Three things, as an ecommerce business:

1. Firmwater offers easy, fast and free access to Shopify
2. My customers have no problem with purchasing, access, or notifications
3. The price/value

Response from Firmwater of Firmwater

Replied November 2017

Hi David, thank you for the wonderful review! We are happy to know that you find our platform easy to use as that is what we strive for. We love being a part of your growth and supporting your journey.

August 2018

Bradley from Children in the Middle

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Awesome!!!

My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

Pros

The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Cons

Not a durn thing so far :), super easy and I am learning new things all the time.

November 2015

Anonymous

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

November 2015

Great LMS for a small company

We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support. As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us. Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content.

Pros

We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan.

Cons

The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs!

November 2015

Hal from Blue House Energy Inc

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

November 2015

Firmwater LMS

I have been involved in LMS procurement for 15 years for organizations in the public, private and inter-governmental sectors. In my role as COO of Blue House Energy I have been using Firmwater for three years. We chose Firmwater after a detailed review of options, For a training company/organization, Firmwater is the best I have reviewed or used.

Pros

Very quick and personalized support
Quick uploads
Ability to create private brand labeled sites (known as “clients”)
Grant content from a “master” to “clients”, enabling automatic content update
Supports locations and departments
Many email contact options, including customization of email messages
Various options for user setup
Ideal for certificates and certifications (including customized certificates of achievement)
Logical user interface and process for content management

Cons

Need more backend functions accessible to the user interface (in process)
Would be nice to have a "lite" LCMS that supports version control
Upgraded user interface for reports and help

April 2014

Alan from Undisclosed

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

April 2014

The Firmwater Learning Management System - Easy to use and Extremely Powerful

I have been using the Firmwater LMS for over a year now and I have to say it is one of the best learning management systems I have used to date. It is easy to configure and they provide many options within the system both for small organizations as well as large organizations that have multiple locations and many users. The system is very fast and stable. I also use SCORM Cloud and the performance difference is not noticeable between the two platforms. The best feature of the Firmwater LMS and my primary reason for using it is the ability to create branded instances of the LMS that are client-specific portals. The client portals are considered 'slave' instances to your 'master' LMS installation. The LMS allows you to grant access to content from a 'master' to a 'slave'. This means that I can have groups of users completely isolated from each other and only upload my content to the system once. When I make updates to my content, I only need to update it in a single place and then every one of my clients gets immediate access to the updated content without me having to update each client instance individually. I also have to mention that their customer support is excellent. Any issues or questions I have about the system are responded to immediately and professionally. They have gone out of their way on countless occasions to help me provide solutions to my customers. I have been trying to come up with something negative to say and (not) unfortunately I really can't say anything bad about my experience with the Firmwater LMS. Since I started using the system it has excelled at doing everything that I wanted it to.

August 2016

Cheryl from Orthopaedic Educational Services, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Excellent Customer Service!

We are a very small E-Learning company for Healthcare Professionals. We started our search for an LMS company knowing nothing about what we wanted, or who we wanted to work with. We actually took several months to make a decision. Diane Miziolek, Director of Business Development, has to be the most patient person I have ever met. She never pressured me and was available to answer my numerous questions whilst trying to make my decision. Once we decided on Firmwater, we've never looked back. I'm quite sure Firmwater has much larger clients from whom they receive much larger revenue, however, we have had immediate response to any questions we may have had during our transition to a new website. This included uploading our content ourselves to Firmwater (I told you we were small!) and having absolutely no idea what we were doing. Firmwater Support has always been there to hold my hand and has graciously answered my questions and pointed out errors that may have caused potential problems in the future. I couldn't recommend them more highly.

Pros

Very user friendly. Very easy to navigate. The "help" documentation is very easy to follow.

March 2017

Mieng from Digital Defense, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Great cloud LMS platform

We've used Firmwater LMS to deliver our security awareness training to customers that do not have their own LMS. The LMS enables us to whitelabel and brand the LMS for our needs and for our customers. Support has been exceptional responding to questions related to the platform quickly and thoroughly. I would love to see a refresh on the UI and reporting.

Response from Firmwater of Firmwater

Replied May 2017

Thanks for your review! We¿re happy to provide you with what you and your customers need and are glad to hear you¿re satisfied with support. Our team is currently working on some new improvements to both UI and reporting. We always love to hear from our customers what their needs are and what they were looking to change. We will reach out to you soon to address what updates you were looking for in terms of UI and reporting.

August 2013

Bruce from Executive Crash Course Company, LLC

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

August 2013

Trustworthy Partner

We've used Firmwater for our LMS since 2010--they've been an excellent partner in our efforts to grow our online training company. Here are my pros and cons: Pros Bullet-proof platform--we've never had a single issue of customers not being able to access content SCORM compliant--which is critical as we market our training solution Competitive pricing--Firmwater has proven a great value Attentive account manager--we've had wonderful service from our account team Cons No ad hoc curriculum development--Firmwater's LMS solution does not allow the client to build, tweak, or rearrange the learning modules in a self-service environment. It requires the help of a Firmwater account manager

Response from Firmwater of Firmwater

Replied September 2013

Regarding adhoc curriculum development, we recognize that this is an area of the product that we need to improve. Today, you can rearrange items in existing activities and add static content (ie. PDF) to an existing activity through the user interface. However, the user interface does not permit you to add SCO's to an existing activity at present. We do have the ability to craft multi-SCO activities using extensions to the SCORM imsmanifest.xml file. This functionality requires an understanding of SCORM's XML which is fine for the more technical user who makes regular use of that functionality. For users who are not as technically oriented or have an infrequent need, we provide them with this capability via our support team.

July 2010

Philip from Channel Enablers Pty Ltd

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

July 2010

Firmwater LMS suits training providers

An expert company that is willing to listen and adapt to meet client needs. Happy to be a reference for them.

Pros

The Firmwater LMS solution was the best choice for us because they focus on providing functionality to a business like ours. We are a global training provider and want our clients to perceive the LMS as belonging to Channel Enablers. We also wanted to establish seperate secure LMS sites for each of our major 'downstream' customers. Only Firmwater could do this for us. The payment gateway solution also suits our needs.
Although we had expertise in e-learning we were new to SCORM and new to LMS. Firmwater helped us deploy our courses and shielded us from a lot of the complexity.
Pricing flexibility was important - Firmwater offer us options on a pay-per start or pay per number of users basis that suits our business.
Overall - a good solution at a reasonable cost.

Cons

The system is still developing - we look forward to additional ease of use improvements and improved user access security funcationality over time. None of these has been a show stopper.

June 2010

Andrew from TPC Training Systems

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2010

A Superior LMS for content publishers

I highly recommend the Firmwater development team and the Firmwater LMS to any content developer/training provider that needs a solution to deliver online training content. The LMS was designed with content vendors in mind. With the Firmwater LMS you can concentrate on your training content and let Firmwater handle the rest.

Pros

TPC maintains the largest industrial skills training library with over 640 hours on online content and many more hours of offline training material. We currently have over 200 online clients and are adding 3 to 5 new clients per month to our TPC Online (Firmwater LMS).

The Firmwater LMS makes administering so many clients and managing content between them easy. The LMS was designed from the ground up to support content publishers and handles complex tasks with ease.

From our clients perspective, the Firmwater LMS hides all complexity behind a straightforward interface making it simple to register users, create training assignments, manage users, and run reports.

Cons

It's difficult to think of any Cons regarding the Firmwater LMS.

October 2015

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

October 2015

Firmwater LMS and CANSI

I'm the Treasurer and Past President of the Canadian Association of Nordic Ski Instructors (CANSI) and also manage their National Office and computer systems on a volunteer basis. I managed CANSI's implementation of LMS a few years ago and continue to liaise with Firmwater for support and enhancements. Firmwater also developed our website (www.cansi.ca/en/). Firmwater accurately understand our needs / requirements, customized LMS to track members, certifications and courses and exceeded our expectations. Their support is prompt and meets our needs. When we need enhancements, they meet our needs again.

Pros

Strong product and support. Great people to work with.

Cons

None! Firmwater continues to exceed our expectations.

March 2018

Susie from Vision Ease

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Outstanding customer support - Kinda goes above and beyond

Pros

Firmwater is intuitive and easy to manage. What I've been most impressed with is their customer support. Over the past few weeks, I've reached out to our support personal several times. Not only has she helped me work through things with above and beyond Firmwater - helping me troubleshoot files and find answers.

Cons

I don't have a ton of experience working with the software yet. Everything I have worked wiht has been very easy to understand.

Response from Firmwater of Firmwater

Replied March 2018

Hi Susie, thank you for this fantastic review. We do pride ourselves on our Customer Support and are very glad to have Kinda Nehlawi as part of our Customer Success Team. We are looking forward to working with you as you get to know the LMS.

July 2010

Stephen from Vision Education Seminars

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

July 2010

Vision Ed Seminars Review

Highly recommended for providing self-study type courses directly to individual consumers.

Pros

Although a instructor and author for many years, this was my first time use of online education format. Firmwater provided really outstanding customer support. They take a personal interest in your success and provide support above and beyond.

The very reasonable per-course-start pricing structure allows one to market courses directly to consumers rather than agencies.

Easily access and complete set of reports.

Intuitive user interface for students- I received no service requests on how to access courses.

Cons

Uploading multiple SCORM files into a single course requiresd customer support. Although CS is prompt in responding to this need, this still caused some delays.

There is a need to post an optional threaded discussion associated with each course offering.



March 2014

Hal from Blue House Energy

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

March 2014

Firmwater Review from the LMS Consultant and Entrepreneur Viewpoint

I have been involved in LMS procurement for a number of years, including work with the United Nations Development Programme, private sector companies and governments - in short, I have reviewed many LMSs and talked with many vendors. We chose Firmwater for its laser like focus on companies like ours that sell online training and support certifications. I do not need to repeat the great comments from other reviewers; however, I would like to bullet some of the key features that make this LMS stand out from the pack: Smooth Shopify integration Ability to customize all messages to users and the certificate The ability to setup (on the fly) any number of branded clients and provide resellers )or departments) with the ability to manage their admin back end Many ways of register users (including time delimited memberships) Locations that support geography and organizational structure AICC support Very flexible reporting And yes, the best support I have received since working with computers in 1982.

February 2012

Roxanne from Learning Partner

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

February 2012

Great option for small content providers

They are a great team to work with, very responsive to their customers needs.

Pros

The Firmwater LMS is ideal for companies looking for a way to monetize their content. The SAAS model combined with the technical support provide a viable way for companies with little IT infrastructure or staffing of their own to enter the eLearning market. Firmwater staff have always been quick to address technical support issues, and they continue to develop or enhance the product over time. While our courses are marketed directly to individuals, the ability to create different client portals has allowed us to develop strategic alliances with corporate users using different pricing models for each.

Cons

The one feature that we could use that isn't currently available is a promo code that can be applied at checkout.

August 2014

Ed from Crestmont Research

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2014

Firmwater Delivers

We are using Firmwater to deliver a SCORM-compliant online eLearning course that integrates video, audio, graphic animations, and testing to individuals and firms internationally through Firmwater's ecommerce portal with Shopify. In other words, there are lots of moving parts in a diverse environment. Firmwater's pros are their robust capabilities, including ecommerce front-end as well as dedicated client portals, extensive reporting, administrator process, and polished product. The cons include limited documentation and some elements that cannot be managed by the administrator. That said, Firmwater's most significant pro is the highly personalized and accessible customer service that promptly and diligently addresses questions and special needs. No product or service is without some cons; superior products are the ones that effectively address them. For that and overall, Firmwater gets a high water mark!