About Iridize

Iridize is a cloud-based learning management system (LMS), which is suitable for businesses of any size. Key features include behavior-responsive messaging, activity tracking, employee targeting by role, A/B testing and audit trails.

Iridize allows users to create custom guides and walkthroughs to meet the needs of employee training. Each walkthrough can be a combination of multiple elements including video, images and text. It also assists with the onboarding process with the help of custom guides.

Iridize allows users to work together with colleagues on reviews and edits, and they can build build custom guides. Iridize also offers training experience for mobile devices. There is no coding or programming required to prepare guides and walkthroughs.


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Supported Operating System(s):

Web browser (OS agnostic)

20 Reviews of Iridize

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(15)

15

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

April 2017

Misti from Oracle + Bronto

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2017

Love Iridize

After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot between complexity and ease of use. Iridize allows us to create complex guided walkthroughs and page tours with little need for developer support (after the initial set up and configuration process). Previously the frontend team would have to spend days coding what we can do in Iridize simply by selecting options from menus. We also use Iridize for in-app messaging in order to promote correct user behavior and reduce support engagement when something in our app changes.

Pros

Flexibility and customer support are amazing. You can include different types of media in the Iridize help tab which allows us to use it for purposes beyond providing guided walkthroughs. Also, we can pass information back to Iridize in the embedded code snippet in order to customize messaging and content based on things like feature toggles. Finally, they do a great job of training and provide a solid knowledge base for their product.

Cons

We've run into some issues with guides on Firefox that need to be coded around. Also, while Iridize can integrate the help tab search with your knowledge base if you use Zendesk, we've been unable to integrate the search between the help tab and our help system.

September 2017

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Fantastic product with superior, hands-on customer service from executive staff

Pros

We've used Iridize for training efforts with three different products now. The primary goal for the software was to help shorten the learning curve during our full-scale Salesforce implementation. We got Iridize for our billing, customer care, and sales teams primarily. I can't say enough good things about the CEO and his staff. If we had any hiccups at all, they were on the phone with us ASAP, even if it meant having a late night for them. I've never, EVER experienced such a high level of service from a vendor. This product is paramount to our long-term success with system applications training across our company. It's relatively easy to create guides, even though I am a one-man team who bought, implemented, learned, trained, and created on Iridize. If I can do it as one person, you can easily do it. It's also able to be used in Chrome. Other products we've compared can only be used on Firefox. Not only that, but they were sometimes 1.5x - 2x more expensive with about the same level of features. OR, the cheaper alternatives required coding experience. Iridize was literally the perfect balance of reasonable pricing, ease of use, and feature-rich. I also really enjoy the frequent improvement releases they have. As a sales training manager for a large medical device company's sales department, this tool is a must-have for us.

Cons

We had a couple hiccups with our Salesforce implementation, which was not to the fault of Iridize. We had an unstable platform that was constantly being changed around. When you have a javascript reader trying to locate an element you selected, and it changes overnight, Iridize no longer picks up that element and you need to fix it. Again, not to the fault of Iridize, but we nonetheless did have these issues. Regardless of fault, CEO spent countless hours with me to make Iridize operational. It changed the game for us completely. I would like to see Iridize make some how-to videos rather than knowledge base articles for onboarding. They're hands-on with their, but when you need a quick answer, having a video could be equally as valuable and would save them a lot of time answering questions. I also would like to see a North American office sometime in the future as well. Not really urgent, just helpful.

December 2015

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

December 2015

Our use of Iridize

We rolled out Iridize for our Salesforce users. As part of the Sales Ops team, I found that I was getting less questions and more action from users. Their response to the guides were positive. They would use a guide to learn new and old processes rather than emailing my team for help which helped us with our time management and adoption goals. We love Iridize!

May 2018

Paul from Sizmek

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Incredible Tool. Easy to use. Great support

Pros

I suggest this tool to every client I can. The way Iridize layers on top of any application is incredibly convenient. The fact that these guides are decoupled from our application's deployment schedules makes my life much easier. Everyone at the company loves that Iridize can provide ad hoc pop-ups as well. If we notice a bug in production, we use Iridize to immediately get in front of customers and warn them of the bug. I love it.

Cons

The WYSIWYG editor is powerful, but a little wonky. It takes just a little practice (and HTML/CSS knowledge) to become a real master. Compared to other tools, this is still the best option out there.

November 2016

Ravit from EMC

Verified Reviewer

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2016

Great Customer Engagement And on Boarding Tool

We have just started to use Iridize and integrate it to our Saas. The integration process went smoothly and quickly with outstanding support from Iridize team. They have listened carefully to our business requirements , and provided solutions almost on the fly. Iridize solved us a well known problem of communication with customers, understanding their pains and usage in our application. This is highly critical in our Saas world when customer facing sessions becomes less frequent. With Iridize we communicate to our customers, providing information on new features and online help within the service context. Their statistics and new Polls feature allow us to monitor the activity in our Saas, and response proactively.

Pros

Great communication opportunity when it comes to release notifications and other service messages Powerful engine rule to identify users and context - something that would take much time to develop ourselves Allowing our team to collaborate - many people of many roles are using Iridize inputs - Sales, marketing, tech writers, product managers, and more Really easy to maintain - support in both production and staging environments, multiple releases overtime and more

Cons

Could improve the out of the box styling and the look and feel of their back-end system