MATRIX LMS Software


 

MATRIX LMS is a cloud-based learning management system (LMS) designed for businesses that offers course authoring, skill tracking, social learning, assessment, e-commerce, and more.

MATRIX LMS helps businesses create a custom platform, as well as organizations for each department and a network of sites. Instructors can create different types of courses such as self-paced, instructor-led and microlearning. The solution also features curriculum management which ensures that the designed courses cover all the competencies in the curriculum. Users also have analytics, reporting templates and custom reporting tools at their disposal to keep track of training progress.

MATRIX LMS also includes automation, gamification, adaptive learning and compliance for the purpose of personalizing training. The platform has a built-in e-commerce feature which allows companies to sell courses, bundles, subscriptions, digital media and more.

The MATRIX interface is responsive, and users can access courses through native iOS,  Android and Windows apps.

 

MATRIX LMS - Learner dashboard
 
  • MATRIX LMS - Learner dashboard
    Learner dashboard
  • MATRIX LMS - Analytics
    Analytics
  • MATRIX LMS - Modules
    Modules
  • MATRIX LMS - Custom report
    Custom report
  • MATRIX LMS - Learning paths
    Learning paths
  • MATRIX LMS - Chat tool
    Chat tool
Supported Operating System(s):
Web browser (OS agnostic)

38 Reviews of MATRIX LMS

 

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Software Advice Reviews (5)
More Reviews (33)

Showing 1-5 of 5

Moshe from Taldor
Specialty: Maintenance / Field Service
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Amazing functionality but support is not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

We used Matrix in my previous job, functionality wise it is one of the best, you can do almost anything you need for you business.

Cons

Not the easiest software to use BUT when you get used to it it's great (like most software solutions) the support (at least in our region) was not the best, it took weeks sometimes to get mini bugs fixed.

Review Source
 
 

Valentina from Ciexpro
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Meeting MATRIX

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent Platform, recommended for beginners and experts in the LMS medium.

Pros

1. Very Easy to use. 2. Goog design of the platform. 3. Allow you to customize everything. 4. Is very cheap considering the functions it has.

Cons

1. They don´t have enought emojis in the chat and for Generation Y and Z, that is very important. 2. Sometimes it gets difficult charge the updates in time.

Review Source
 
 

Damaris from ABBA chemical Supply
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

One of the best LMS .. you have to try it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it is highly flexible or customizable, the graphical interface is elegant, it facilitates the creation of programs almost as in a tutorial .. It is quite intuitive.

Cons

It takes a while to adapt and know all the functionalities and benefits of the application, it is limited to perform manual backups of the content.

Review Source
 
 

Mayling from Ciexpro
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Matrix LMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has a friendly interface, and it's easy to use, and it has a lot of premade features that make easier the creation of courses

Cons

You need a little get used to the use, so it can be comfortable on the admin and instructor features

Review Source
 
 

Jose from Ciexpro
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Excellent option for elearning implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Provides almost all the featrures we're looking for, like engagement, adaptation, responsivity, gamification, social learning, easy of use, we love this

Cons

We believe that integration and import and export functions may be more wide and open. Integration with others softwares would be more ussefully

Review Source
 
 
 
Showing 1-20 of 33

Emma from AbleTo
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Matrix LMS

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We use Matrix to keep track of training completion of our provider network.

Pros

This system makes it easy to keep track of where users are in a course and whether they have completed the course.

Cons

I've gotten many complaints from users who are having issues with video playback.

Review Source: Capterra
 


November 2018

November 2018

Terrific Flexibility, Affordable, but be prepared to invest learning time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Very Good!

Pros

Flexible pricing plans that are reasonable. Has terrific add on features and customization. The tech support is very responsive, thorough, and 24 hours on weekdays. Love that there is an App as a learner choice. Frequent updates enhance my administrator experience regularly.

Cons

1) Training aids will get you started but you have to spend a great deal of time, and trial and error in learning to manage your LMS, build courses, etc. 2) I lost some completion data records where there should of been a hard stop warning that this could happen before I made the change. 3) There is no weekend tech support which I would likely use only occasionally. 4) I can't configure slides to move horizontally in a single slide click through fashion. Rather, I have to either load them individually or leave it as a vertical scroll through of the entire deck.

Review Source: Capterra
 

Hana from Tisserand Institute
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A LSM that has it all - although sometimes you need to look for it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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By far the most complex LMS while being "ready made" - so you can figure out how much customization you want to do, or just work with what is available. Love the community features. Still have to venture into badges and gamification, but that will come for sure.

Pros

The versatility and the amount of features and functionality.

Cons

Sometimes the settings aren't as intuitive as they could be, and it takes time and/or a chat with customer support (always quick and helpful, though!) to fine tune a course. I would appreciate a more robust user manual.

Review Source: Capterra
 

Bronwen from Affinity Health
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Matrix review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The Appearance
User friendly for learners

Cons

Personalisation features for assessments (Cannot personalise group)
Gender equity (Should have male, female and non-binary options)
Pulling scores for groups is not an option

Review Source: Capterra
 

Oscar from Sanki
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

VERY USEFUL TOOL FOR MANY PURPOSSES

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Functionality

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Value for Money

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The experience as admin and teacher has been great. The experience of the students and users has been nice but always with an improvement comment of something that for now it cannot be adjusted.

Great platform aldough, it has fullfilled most of the company´s requirements. Thank you.

Pros

Very easy to implement, easy understanding of the process to create content, courses, paths, etc. The platforms base is really easy to navigate (admin)

Cons

There are some features that should be editable or personalizable to provide the user a better experience navigating. There is no drag and drop content option or chance the location of widgets, menu, boxes etc. This may give another good experience to the user.

Review Source: Capterra
 

Marta from Legal Education
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Excellent

Pros

User friendly interface and ability to undo misty easily

Cons

Some limited functionality in terms of assessment reporting

Review Source: Capterra
 


November 2018

November 2018

Robust, Customizable LMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It's been an overall positive experience. If given the option to purchase an LMS all over again, I would choose Matrix.

Pros

I love that Matrix is very customizable and is basically a blank slate for our needs. We can do nearly anything we need with it.

Cons

I don't love that it's not intuitive for everyone in the beginning. I've been using the system for two years and am the main point of contact at my 5000 person organization for the LMS and I still don't know how to use some of the features. A more organized, intuitive interface would be worth slightly more money.

Review Source: Capterra
 

Donna from American Eagle Financial Credit Union
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Overall great product, not so admin friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

As mentioned, overall the product is great and is doing what we need it to do, so far. It has been a long and slow process getting things off the ground as we are learning as we go since there are no user manuals even for the admin functions. There is still so much more that we want to do and believe MATRIX will be able to, it's just taking the time to figure out how to do it.

Pros

There are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.

Cons

There could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.

Review Source: Capterra

  Response: CYPHER LEARNING, CYPHER LEARNING

Date: September 2018

September 2018

 

Hi Donna, thank you for your feedback. We do have user manuals for all types of users: administrators, instructors, and learners. The guides can be found on our website https://www.matrixlms.com/info/resources#section2 or in the platform in the Help Center, under Getting started guides. I hope this helps and please let us know if you need assistance with something in particular.

 

Kirk from Singularity University
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Keeps getting better! Excellent support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

- The support team is fantastic.
- The system is very easy to use.
- The dev team is constantly pushing out new features requested from the community and the feature set continues to grow!

Cons

- Given a lot of the new functionality being pushed out continually, certain bugs exist (as they do in most SaaS), but the team is always on it!
- There are various features you might expect to work one way, but sometimes they do not work as expected.
- The reporting seems robust, but is quite wonky and a lot of data you would expect to be captured is not.

Review Source: Capterra
 

richard from CloudPay

July 2018

July 2018

Very poor

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Customer Support

Value for Money

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Pros

It functions there is very little to say positive about it. It would ahve been an excelent platofmr in about 2000.

Cons

Format is primitive and hard to use would be easier to write a web page to host than using this. Billed us for significant additional time than we used using legalese to stop contract cancellation. Their support was rude in reply to us despitez admitting culpability.

Review Source: Capterra
 


May 2018

May 2018

Good for starters, but has a long way to go...

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Lots of storage space and content library for adding the same resources to multiple courses. Learner access constraints.

Pros

It's great for school use as long as instructors know how to use it. It's got all of the basic functions and great dynamic user access capabilities.

Cons

Configuration items are very non intuitive - it takes so long to figure out at what level do I need to visit the configurations to make changes to a course. The text editor is also limited, as are the media types available.

Review Source: Capterra
 

Kris from Priebe Security Services

April 2018

April 2018

Great LMS with lots of functions and customizations.

Ease-of-use

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Value for Money

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Pros

Good software for the money, good GUI that is straightforward with where you are what you can do in the module. Ability to setup of tests, paths of learning and fun stuff a plus.

Cons

Can sometimes be difficult remembering what you can and can't do in certain roles and where you need to be to make changes. There needs to be a better way to manage and add content.

Review Source: Capterra
 


March 2018

March 2018

A world of possibilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I was able to dream further about my training programs than with other LMSs. I could see myself creating so many interesting paths and engaging users and students.

Pros

Matrix gives you almost any feature ever imagined for an online teacher. It gives you great resources for blended learning and I really appreciate its sophisticated design and brand image.

Cons

Lots of options can be a con too. You need to be a heavy user and eLearning pro to be able to really use the features. If you are inside an enterprise trying to start or improve Matrix can be a bit hard to understand.

Review Source: Capterra
 

Niyeda from Apex HCM
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

The UI is so clean, intuitive for users and provides a modern experience that is visually appealing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We have the paid version, Matrix. It has a lot of customizable features. It's easy to update and has a lot of training videos and screenshots to help you along the way.

Cons

I do not like not having a support number to call. All help request are submitted to the community. The support staff does respond quickly but sometimes it's easier to explain issues over the phone than having to take screenshots and explain your issues and then have to go back and forth with multiple exchanges to get answers.

Review Source: Capterra
 

James from NeuroLeadership Institute
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

We've used this Portal for several years, and it is satisfactory for our needs.

Ease-of-use

Functionality

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Pros

We are familiar with this software. It does everything we need it to do. Our participants are able to find what they need.

Cons

It could be prettier and easier to navigate. It can get complicated to find what you're looking for, and the ease of enrolling participants is cumbersome - a mail merge or excel sheet upload would be extremely helpful. The Calendar is a total mess, and requires constant attention in order to update it.

Review Source: Capterra
 

Angele from NetRefer
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Overall an excellent product and seamless implementation.

Ease-of-use

Functionality

Product Quality

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Our go to market time frame was excellent when it came to launching the NetRefer Academy thanks to Matrix LMS.

Pros

The product is customisable, offers a number of features that you wouldn't find in other LMS platforms whilst at the same time keeping the costs low. Matrix are extremely fair in their pricing model and are responsive and helpful whenever support is needed.

Cons

Some features although present are limited such as the gamification options and the API service also lacks some methods when it comes to the ecommerce platform. However we understand, that like with any software it is always evolving and we look forward to seeing improvements in the next few versions.

Review Source: Capterra
 

wei chin from Fidelity Asia Bank
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

It is very easy to use, versatile and gives wonderful user experience.

Ease-of-use

Functionality

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Value for Money

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More sign-ups to the product.

Pros

This software offers a wide range of functionality, including uploading of presentation slides, recorded videos.

Cons

It will be great if the software allows a live webinar to be broadcast to the students via external plugin such as GoToWebinar.

Review Source: Capterra
 

Andrea from Higher Information Group
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great simple solution but not for developers

Ease-of-use

Functionality

Product Quality

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Value for Money

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Simple administration of courses with tested results, the ability to handle a very large number of users simultaneously.

Pros

Initial features, integration options with woocommerce in wordpress. The api is a wonderful tool but could be a goldmine if properly documented or supported.

Cons

The API is poorly documented, can't get a log file from anyone @ matrix to even route the problem, seems as if there are no developers that can be reached for the offered api.

Review Source: Capterra
 

Joshua from 1221 Consulting

January 2017

January 2017

Best choice for a small business LMS

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I've reviewed them all for use with my business ( training firm). The matrix may not be the prettiest, but it does offer the best price to feature ratio of any LMS on the market.

Review Source: Capterra
 

Dean from Lutheran Church of Australia

October 2016

October 2016

Little Black Dress

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Matrix is the best product of its kind on the market blending seamlessly brilliant functionality with attractive design features, making it my organisations go to option for Educational software.

Review Source: Capterra
 
 
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