About PointClickCare - Long-Term Care

PointClickCare offers cloud-based modules in the senior care space, including care delivery management, financial management, marketing, business intelligence, and quality and compliance. The solution helps users to achieve regulatory compliance, improve reimbursement accuracy, avoid missing documentation, and reduce duplicate data entry.

PointClickCare helps teams to manage workflow, remotely track patient compliance, check progress for practitioner and improve the quality of patient care. It also offers Point of Care on touch-screen devices, medication and nutritional management, and a platform for HIPPA-compliant text messaging.

PointClickCare enables administrators to subscribe to clinical, billing and administrative modules. The solution helps us...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

56 Reviews of PointClickCare - Long-Term Care

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(30)

30

4 stars

(22)

22

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 56 results

April 2020

Nancy from Westmoreland Manor

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

The Only Choice that makes cents!

Oh gosh! I could not imagine working without having this software in our facility. We implemented PCC in 2008. This software was chosen because we wanted to switch from using separate software packages for our Business office and MDS's, and at the same time, we wanted a solution that offered Point of Care documenting. PCC was one of the first to make this a reality! We have grown exponentially of the last decade, and I'm happy to say that PointClickCare has been right there with us, and even sometimes a step ahead! Recently, we have replaced our dietary software with the PCC Nutrition package and now truly have only 1 software package that does it all for us!

Pros

PointClickCare is THE complete solution for Skilled Nursing Facilities. One complete software can seamlessly cover all aspects of Clinical, Dietary, and Financials for our 408 bed facility!

Cons

At first it seemed to be a bit pricey compared to other software that we considered. However, it has proven to be worth it's weight in gold!

Reasons for Choosing PointClickCare - Long-Term Care

We wanted 1 software that would do it all without troublesome interfaces that rarely worked.

May 2020

Linley from Country Village Care

Verified Reviewer

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2020

PCC for nursing homes - great idea!

Clinical prospective only: Overall our experience has been positive. We were told during the buying process we could get things going in 8 weeks. I do NOT recommend that to anyone. Allow the 17-20 weeks the implementation team suggests instead. Now that we have been up and running for about 9 months things have gotten much smoother. The end user experience feedback has been positive. Our nurses and CNAs both like the system and the ease of charting. I don't like that PCC doesn't give you the same building options in their UDAs that they have access to, but overall their UDAs are very helpful. PCC has done considerably better than our last product to capture what is needed for MDS assessments.

Pros

This is one of the most user friendly charting softwares I have used in a nursing facility. I have been a part of a couple of teams in setting up new charting systems for companies. I really like the ease of use and the help button in PCC. I am one of those people that likes to click all of the buttons and figure out myself how to use stuff. It is intuitive on how things are placed and makes sense. When I can't find something or figure it out, the help button is super helpful. I almost always can find the help I need there without having to call anyone for assistance. It didn't take long to learn for end users and was easy to teach to them.

Cons

There are very few things I dislike about the software. I would say the thing I like least is the security settings/user roles. They are very difficult to manage and navigate. If someone has multiple rolls if there is a conflict in an ability it give that user the lowest common denominator in that ability (less access). This really drives me nuts because it would be easier to add a role and give someone more access than by adding a role that takes away access to something. It gets very confusing and there are not any good instructions on what each button does.

April 2020

Meagan from Monarch

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

April 2020

Point Click Care Review LTC RN

Overall PointClickCare accomplishes what it's intended to accomplish rather painlessly.

Pros

As an RN who has charted in multiple different programs PointClickCare is easy to use. It is user-friendly and typically is very intuitive. It doesn't take long to train new staff to utilize it.

Cons

Certain aspects of the software don't seem to "speak" to each other well and one finds themselves clicking through many pages to find information that ought to be available in a "view all" style tab. Much of this is user error if notes aren't "linked" but there is no "search bar" to filter and make searching faster. In this way much of the required charting feels like you are submitting it into outer space for no one to see unless there is an issue and someone digs through it. This forces us to utilize different charting to accomplish thorough communication--causing the dreaded double/triple charting HCPs complain about.

March 2020

Michelle from Oriol Health Care

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

EHR with HEART

Overall it's evident that PointClickCare as a company CARES about providing a product that enables users to provide the best care possible of their patients/residents. The founders of the company lead by example and it shows.

Pros

As a healthcare organization with branches that focus on varying patients/settings (SNF/LTC/Home Health/Financial Services), we have found that PointClickCare is an "all-in-one" hub for us and truly meets our needs across the board. PointClickCare as a company has proven to be one that actually wants to hear from their customers, good or bad! Improvements & updates are continuously being made based on feedback we the users have given them. When an issue in the past was brought to their attention that doesn't have a quick fix, the PCC Customer Service Rep really dug in and helped us to find an interim work around while the issue was elevated. There was NO 'brush off', it was clear they wanted to be sure they understood where we were having trouble. We were heard.

Cons

I can't say I have any misgivings about using/recommending this software.

October 2019

Jacklin from Health Quality Management Group

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

EHR Industry Leader

PointClickCare is helping our organization to standardize documentation processes and improve documentation compliance. Due to improved efficiency our nurses are able to focus more on patient care.

Pros

PointClickCare is incredibly user friendly; easy to use and understand. PCC stays ahead of the game when it comes to changes within the healthcare industry helping their customers, like me, ensure we are ready and have the tools needed to be successful. Favorite add on modules include Practitioner Engagement, Integrated Results Tracking, and all of our vendor integrations!

Cons

Our facility has grown so reliant on our our vendor integrations that we really do feel the impact when one of our vendors doesn't have an integration with PCC. To help combat this struggle we have started choosing our vendors based on integration status with PCC.