About Infor CPQ

Infor CPQ is a hybrid configure price quote (CPQ) solution that helps manufacturers and distributors in verticals such as aerospace, fashion, furniture, agricultural equipment, doors and windows and more to generate custom quotes for their services and share them with dealers and distributors. The solution can either be deployed on-premise or hosted in the cloud.

Customers and sales representatives can view the specifications of selections while a rule-based configuration engine guides the process to ensure specific configurations are selected. Configurations can be created from scratch or using previously saved orders as a starting point. 2D and 3D product representations allow customers to see the products that they have created before they are manufactured...


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Supported Operating System(s):

Windows 7, Windows XP, Web browser (OS agnostic), Windows 2000

27 Reviews of Infor CPQ

Average User Ratings

Overall

3.69 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(11)

11

3 stars

(4)

4

2 stars

(5)

5

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

October 2019

Mahonri from Stadler US

Verified Reviewer

Company Size: 51-200 employees

Industry: Railroad Manufacture

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2019

Powerful and Useful ERP software

Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way

Pros

It has all of the tools needed to perform your job. It could be as fancy and broad as you design it

Cons

It could be a little difficult to learn how to use it

May 2016

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

May 2016

Experience With Infor Saleslogix

I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in.

Pros

Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

Cons

Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.

March 2015

Jeff from George Products Company

Verified Reviewer

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years


Ease-of-use

2.5

Customer support

4.0

Functionality

2.0

March 2015

Very good product...easy customization to your sales process

Pros

Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.

Cons

We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.

November 2016

Margaret from MHQ, Inc.

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2016

Powerful but not well documented if you are trying to set up on your own.

This software is very robust. It is somewhat difficult to understand and the included help is less than helpful. It's much like learning a new programming language without any instruction so you can spend a great deal of time struggling through the syntax. Previous development/programming experience is definitely required to set this up properly unless you are doing very basic configurations. It does allow you to integrate SQL calls to tables outside of the included table structure which is a great way to pull in the data if it already exists elsewhere. It has a lot of great features however often times the help documentation will simply say "Custom Feature" and give you no clue how to use it! I like to be able to research things myself without having to reach out to customer support frequently and the documentation is so lacking you definitely end up reaching out, also documentation frequently neglects to use the correct syntax, omitting necessary punctuation! Overall I really like the product but would love to see some enhancements to the documentation and also some additional space to add your own documentation in the option list and matrices structure. (Option list Groups could definitely use this!)

Response from Infor

Replied November 2016

We appreciate your feedback and comments. Infor CPQ takes pride in ensuring customers like you receive great experiences and we welcome the opportunity to connect with you to discuss your review further. Please contact us at CXSuite@infor.com.

January 2019

Charlotte from Costello & Reyes Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

January 2019

Office Manager

Pros

Out of all the CRM systems I have used in the past this was one of my favorite's due to the features and ease of use.

Cons

It's not the most bright and colorful CRM system out there and I had the odd latency issue but apart from that it was great.