About Constant Contact

Constant Contact provides a range of intuitive marketing applications designed to help small businesses and nonprofits expand their customer bases and nurture relationships. Solutions include email marketing, event marketing, social campaigns and reporting, survey management and offer management—all of which are available either independently or as part of an integrated suite called the Constant Contact Toolkit.

Constant Contact’s email marketing application allows businesses to import customer data from spreadsheets or email clients, such as Gmail and Microsoft Outlook. Email sign-up forms can be personalized and embedded on web pages or on Facebook to capture new contacts and build email lists. The system offers hundreds of customizable email...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

1,790 Reviews of Constant Contact

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(850)

850

4 stars

(629)

629

3 stars

(232)

232

2 stars

(32)

32

1 stars

(24)

24

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1790 results

July 2019

User Profile Picture

Robin from Ireland Graphic Design

Verified Reviewer

Company Size: 1 employee

Industry: Graphic Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Constant Contact helps me and my clients stay in touch and generate sales

I've attended several Constant Contact classes, and as a result of what I learned, was able to set up a monthly e-magazine for a client that had 6000 recipients and between 5-10 paid advertisers each month. For another client, we set up a monthly email with coupons for returning customers that was very effective at generating repeat business. The data collection features have helped me and my clients grow our client databases. Another corporate client has used Constant Contact to send notifications and newsletters to their employees.

Pros

There are quite a few things to like about Constant Contact, including the number of available, local classes. The vast number of templates available make the process of setting up email campaigns fast and easy, as does having a library of graphics.

Cons

I've been very happy with Constant Content over the years. While there have been a few glitches, they were easily solved with help from customer service. There is always a representative available to help by chat or phone.

Reasons for Choosing Constant Contact

I've found the process of designing and sending emails with Constant Content easier and more streamlined that other products I've tried.

April 2021

Lisa from Florida-ACCPA

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

April 2021

We think of Constant Contact as one of our team members!

Always a great experience using Constant Contact ... and on the very rare occasion when I may have a question or concern, their Customer Support is excellent.

Pros

Constant Contact makes it super easy to stay in touch with our association members as well as to create various marketing campaigns.

Cons

The only negative I have is with pricing. While Constant Contact provides tremendous value, and offers fantastic savings for a subscription paid annually (which is a good thing) ... for us as a non-profit, it is easier budget-wise for us to pay monthly, so we are not able to take advantage of the bigger discount. It would be helpful if Constant Contact allowed those same savings to be applied for non-profits who pay monthly ... especially since we have been a long-time customer.

Reasons for Choosing Constant Contact

I had heard great things about Constant Contact, so I recommended it for our association to try. No regrets ... it was the best decision, and we have no intention of switching to any other e-mail program.

Reasons for Switching to Constant Contact

At the time (about 10 years ago), we had been with cvent for a few years, and their e-mail module was not at all user-friendly. Moving to Contact Contact was the best thing we ever did for our marketing efforts.

August 2016

Aaron from Bold Brew Studios LLC

Time Used: More than 2 years


Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

4.0

August 2016

Great For Large Contact Base

Pros

Constant Contact does a great job of managing multiple groups/list and lots of contacts. I've worked with clients who have a large customer base and Constant Contact allows managing large amounts of group/lists and allows you to manual remove unsubscribers and errors. They are rolling out a new version of their email builder, but the older version does allow custom css coding per block which really allows customizing their templates.

Cons

There are a lot of quirks within Constant Contact that I haven't seen in Mailchimp, specifically with using external links for photos and links. The actual editing of text and links within the email builder is quirky and has some issues. Also, the new search feature for previous emails is really slow and takes a long time to find previous emails unless you create folders for all your emails.

March 2021

Adam from Aldis Systems

Company Size: 11-50 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Get up and running easily

Overall, I like their niche. They are not trying to be something they are not and they have made huge improvements over the years to the GUI Interface.

Pros

The ease of making a custom email was exactly what we were looking for. We send out a Holiday greeting each year (we buy 2 months worth of CC every year). Once we have made a solid contacts.csv file the rest is really drag and drop. Also, a CC representative threw in a sample email that looks like our website...it was pretty neat, but not Holiday appropriate. Overall, our Holiday email goes out without a hitch and we get some nice reporting on the back-end that helps us for next year.

Cons

My only pet-peeve is if you want to cancel the subscription, you have to go through a sales rep. Slightly annoying in our case. However, all the reps were friendly and low pressure. We were able to cancel in one phone call.

Reasons for Choosing Constant Contact

Cost, ease of use...it's a known quantity for us.

March 2020

User Profile Picture

Akande from Hunter Industries

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2020

A simple and robust solution for Email marketing

Constant Contact is a great solution for smaller organizations that have simple email marketing needs. They do what they do very well and offer a solution that is easy to learn and adopt within smaller organizations. I would definitely recommend it to small businesses or non-profits.

Pros

Constant Contact has a very clean interface and a dashboard that makes it easy to navigate and learn. When compared to other solutions like Mailchimp, I found Constant Contact to be more intuitive and simpler. Our client was able to adopt it quickly where they struggled with other solutions.

Cons

Constant Contact's List set up is not very robust and is somewhat limiting. Their email builder is very structured as well, which can be good for some, but can be difficult to navigate for more custom email builds or email builds that leverage dynamic content.

Reasons for Switching to Constant Contact

There was an integration challenge that Mailchimp faced, but even before that, implementing Mailchimp and getting adoption was tough.