GetResponse Software


GetResponse is a cloud-based marketing tool that allows users to connect with their customers through email and create landing pages. It caters primarily to small businesses, bloggers and marketing agencies.

GetResponse provides an email creator that helps users draft emails without any prior knowledge of programming. This module contains templates for sending emails and images for supporting design requirements.

Get Response's Inbox Preview feature displays how emails appear. A/B testing enables users to test the effectiveness of a campaign by optimizing elements such as subject line and the best time to send. GetResponse follows a responsive design approach, the appearance of emails can change according to the device display. The solution’s List Booster feature can import contacts from hard disks and mail clients such as Gmail, Magento, Salesforce and Highrise. It also implements an auto-respond module, which can send birthday emails and customized offers. Pricing is per month. Support is offered via chat, email and tutorials.



164 Reviews of GetResponse

Overall rating

4.15 / 5 stars

Filters:

Showing 1 - 20 of 164 reviews

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Longtime GetResponse User

One of the best parts of GetResponse is the customer service. I am one who likes to get on the phone to discuss a problem. But they have it set up where you're routed to a live chat. I was resistant to use this format but everyone I've ever worked with when I've had a problem has been courteous and very, very knowledgeable. Without exception, we've been able to go back and forth on chat and resolve my issue. So, while I do not like live chat, it has worked like a charm for my GetResponse account.

Pros

I like having an email service where I can house all my contacts. GetResponse allows me to maintain multiple lists. There are tons of templates where I can compose any kind of email I can imagine. All the emails I've ever sent are maintained as templates that I can re-use or study for their analytics. I can go into sent emails and see who opened which emails and who didn't open them. I pay for the service based on the number of active email addresses I have in the database. And, if anything ever happens to my site or my social media outlets, I always have my list to take with me wherever I go.

Cons

I'm not a fan of how they handle their billing. It seems the bill date moves every month. It makes me think I'm paying for 13 months in a calendar year instead of 12. I also don't like how they do their count to determine billing. For example, an email address on 3 separate lists counts as 3 separate contacts. So, you may not have hit their limit for billing with the overall number of addresses you have on file. But, segmenting your lists and having the same email address on multiple lists may put you over your count and move you into a higher billing tier. That may not bother you but for me, I am often scrubbing my lists for inactive email addresses to make sure I'm not paying for someone who never opens my email.s.

August 2018

Janice from Foodtruly Ambitions Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Small Business, eLearning and Marketing Users must try

Get Response is used mainly for landing pages and workflows (aka Funnels). Very very handy and eMail AutoResponders have been implemented easily. You can save templates that you use over and over again and just adjust minor things for different applications or products/services. Love the workflow that has abandoned cart and options of what to do if an email is read or not and waiting time to resend, etc... Always learning more and more as they release following the BETA Test, more amazing features. There is also a Webinar option that I have used. Taught many of my Clients eMail Marketing by using Get Response. It made so much sense to them as many who create eLearning for sale do not realise that they need an automated system of some kind for tracking and selling via auto responders for residual income ROI.

Pros

Get Response gave me a very smooth and cohesive introduction to all the elements of email Marketing and Campaign Management. It simplified so many buzz words I have heard for years and is still doing amazing things for my clients too who are new to email marketing and campaign management.

Ease of Use and Great UI

Extremely useful for Branding your eMail Campaigns.

Cons

More tooltip text or hints , like a small hover box with information.

Also, clicking on the blue smile is apparently the home key that gets you back to the beginning, that is not clear and a tool tip hover box or some other 'accessibility' method would be useful. Other than that, I really do like Get Response as a mid-range eMail Campaign Management CRM

The Webinar did not always work well.

November 2018

Lu Wee from Entrepreneur Campfire

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Affordable Premium Solution for E-mail Marketing and Autoresponders

I use GetResponse for my business site. It's been a great experience so far and I'll continue using it for marketing.

Pros

I've been a customer of GetResponse for the last 3 years and I'll continue to be for the foreseeable future for the following reasons:

- Great price - GetResponse is a powerful marketing tool with a suite of features that makes it competitive with more expensive solutions out there
- Autoresponders - this is a must-have marketing tool these days. GetResponse's highly-rated autoresponder features were one reason I switched over from another similarly priced tool.
- Easy-to-use designers - This was also one of the features that made me switch over to GetResponse. I simply love the drag-and-drop designing interfaces for forms, emails and landing pages! They make my website look professional.
- Landing pages - This would have cost some extra money if it were not included. While not the most innovative solution out there, it's a nice-to-have alongside the core features.

Cons

I've been building my mailing list with the old interface and while a little ugly, was pretty intuitive to use. The new interface is a bit hard to get used to. I love the software, but I hope the new interface becomes easier to use!

Also, while GetResponse is great for marketing most products, but it's not yet equipped for heavy e-commerce.

January 2019

Kevin from Data School

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Good feature set for the price, but clunky to use

Pros

Here are the four things I like most about GetResponse: (1) They are cheaper than competitors with a similar feature set. (2) They have a nice interface for searching subscribers. (3) Their live chat operators respond usually within seconds, and live chat is available 24/7. (4) The stats throughout the application update in nearly real-time as people open and click emails.

Cons

I have three main complaints about GetResponse: (1) Most tasks take too many screens and too many clicks to accomplish. The interface could definitely be simpler. (2) The form templates and email templates are cheesy. They are missing simple, well-designed templates. (3) The double opt-in "click to confirm" emails are too slow to arrive. This hurts list growth.

January 2018

Sarah from Fred Olsen Travel

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

GetReponse makes it so easy to manage our database and we can integrate it with other software

GetReponse makes it so easy to manage our database, we can integrate it with other facilities such as mail munch and customers can unsubscribe to their choosing without any effort on our part.

Pros

GetResponse is an excellent web-based facility which we use to manage multiple emailing lists for various brands. We particularly like the ability to create saved searches, individual campaigns and an easy to manage database. The wysiwyg editor is very good and works very well with our HTML code.

Cons

We have occasionally had the odd problem with emails corrupting post send which is not ideal but have found as long as we schedule for a few minutes ahead and then check the preview we can get round this issue.

May 2018

Allison from Lazard

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

May 2018

GetResponse, emails at the right time.

It has benefited me in such a way that I have been able to establish a better correspondence in each email sent, this way I have been attending each client better and sending the necessary information, in the correct time.

Pros

The great thing about GetResponse is the fast reception of Emails to all the subscribers to whom each email is sent, the truth is that the reception is processed in a matter of seconds each client has the email in his Email, the truth is that I am very proud of So good features that I've been getting from GetResponse.

Cons

The problem of GetResponse is basically the support, I sent a couple of questions a while ago, about 3 months, and the customer service is not so pleasant, because if you do not understand what they are trying to say, you They respond with rudeness and even treat you badly.

February 2018

Katherine from Ryder System

Company Size: 10,000+ employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Quite reliable platform GetResponse.

GetResponse has helped me a lot in my company, because I have been able to create quite simple campaigns in a matter of minutes, send information about registrations, purchases of my company's products and much more, just by providing an Email.

Pros

GetResponse is a quite reliable platform, what I like most about this platform is the ease with which you can create an advertising campaign, just with a few simple steps of adding a design and adding the desired text, you will have the campaign ready , the rest does GetResponse automatically!

Cons

I do not like GetResponse for Anroi, I think it's a version too outdated and lacks a lot of renewal and more current versions of the web, I would like the creators of GetResponse to dedicate themselves more to improving the App for a better stay.

February 2018

Vigney from Poá Parfum

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2018

Nice speed in campaigns and very easy create GetResponse.

GetResponse has been a program of very good advances, and has brought excellent benefits to my company, since each client interested in our services, receives an Email instantly when they enter my campaign.

Pros

What I like most about GetResponse is the speed with which this software is handled, when carrying out a campaign, it can be done in a matter of minutes, and send immediate answers to each person who registers with his mail in the campaign, the reception of the sent mail is almost immediate.

Cons

I do not like the GetResponse App for mobile phones, because in this application you can only see results of a campaign and modify small adjustments, but you can not create a campaign, I would like this function to be implemented in this application, for a best experience

November 2018

Belinda from Seed Stock Media, llc

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Great Full Featured Affordable Email Marketing

Of all the email marketing tools we’ve used, and there have been several as many of our clients come on board with their own email marketing accounts already set up, or top choice is GetResponse. We appreciate that it has a lot of features we don't need yet but are looking forward to using as our marketing strategies grow.

Pros

It has all the bells and whistles of the large name CRM programs but at a fraction of the price. We can import lists, set up automated email campaigns, create landing pages, and segment and filter the lists. For WordPress users, they just added a landing page plugin that makes it easy to customize the page on your own website.
They make it easy to set up newsletters with the drag and drop tool but advanced users can still create custom letters with HTML. They recently updated the dashboard and I think it a lot more intuitive to find things.
We always appreciate free trials and GetResponse gives you a free 30-day trial with up to 1000 contacts on your list.

Cons

I don’t really see any cons with GetResponse at this time. It really is my favorite email marketing program.

April 2018

Paula from Starbucks

Company Size: 10,000+ employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

April 2018

Campaigns with better supervision.

GetResponse is a program that with the exact instructions, you can achieve job stability in the area of ​​Email Marketing. However, I do not recommend using it without studying its functions. Currently it benefits my company, offering the way to supervise the campaigns carried out at all times.

Pros

The special thing that GetResponse has, are the constant updates it makes on the platform with the sole purpose of pleasing the customer. Recently added functions such as: monitor campaigns from the mobile device, something that is very important in any company.

Cons

The weak point that GetResponse has is customer support, although constant updates are made, the support takes more than 3 days to answer a question, something that is very annoying at all times.

January 2018

Fee from Vegan Author and Speaker

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Overall I'm happy with this autoresponder platform for my mail outs.

It is nice to be able to write then schedule my newsletters and in a format that is visually exciting for the reader. Having buttons to direct reader to links is also easy for the reader.

Pros

The dashboard is easy to read and has stats at a glance.
I use it for my newsletters and find the layout with drag and drop features straight forward.
Support is fast and tickets are answered promptly. Added bonus of live chat!
I changed from a well known autoresponder which I found cumbersome, so Get Response is definitely an improvement in layout and ease.

Cons

There is no easy way to edit templates - one has to do a completely new "newsletter" then save as a template. This is something I'm hoping they will fix.
Sometimes the editor part of an area over rides what is being typed which can be frustrating not being able to "see". An adjustment of the block of writing does fix this.

October 2018

Andrea from Andrea Ridolfi - Web Marketing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2018

some important features are missing

Pretty good but as I said up to a certain level. For more professional uses I'm thinking of changing software

Pros


The best thing about this software is the ease of use. Even for those who are not very experienced, they have the possibility to use a good professional software for sending emails

Cons

When using these types of software at a more professional level, I believe it is essential to have detailed analyzes possibly on a single page of a contact's activity. Instead on this software, many data must be recovered from different points and in some cases are completely missing. Basically we send emails to customers and what we want to know for each customer is what and when we sent an email, such as (newsletter, autoresponder ...) of these were opened and linked. Everything should be available in the contact panel. At the moment instead I find only the emails that have been opened and for I am forced to go to find the other data "around" for the software.
Also, some features are not as intuitive. Why can not I select contacts from a list and bring them all on the same day as the autoresponder with a simple click? To do this I have to select the contacts move them to the same starting list (??) and assign them one day to the autoresponder. Cases like these there are many.
Statistical issue. When I want to see who has opened or who has not opened a specific mail from the statistics I have very few possibilities to use these two lists directly from the statistics section.

April 2018

Marielvis from Kellogg Company

Company Size: 10,000+ employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Excellent way to cover Email Marketing.

I benefited GetResponse because unlike other platforms, this has given me a better comfort to have Email Marketing within my company, the stay within this platform is a more advanced stay.

Pros

I like that GetResponse is a software that has nothing complex, that all its functions, absolutely all, are easy to use and have no risk of something going wrong in the configuration of Email Marketing.

Cons

It is not good that GetResponse has such bad customer service, this affects recurrently in the use that is given, since it would not be comfortable to be configuring the platform, and that has a poor support to address the customer's doubts.

March 2018

Annie from Oracle

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

I like the results that are currently giving me.

I have benefited from the use of GetResponse because I have managed to stabilize very well the Emails that I send constantly, in this way, I have been able to immediately contact each client.

Pros

I am pleased that GetResponse is a software with a quite innovative design, with colors that really please and give life to the platform, make it much more reliable and secure with respect to the stored data.

Cons

I do not like that GetResponse has such high prices, however, I consider that it does not have other errors, it is a very automated software and the only negative detail that I see is that of the high prices it has.

March 2018

Angelica from Kellogg Company

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Automation is very expensive at GetResponse and I would like it to be more accessible.

The use of GetResponse has benefited me greatly in my company, since I have managed to send sales letters, inform about our products, deliver free manuals, send newsletters or newscasts, welcome new subscribers.

Pros

What I like most about GetResponse is that it allows you to create mailing lists of visitors to your blog, website or business, helping you to develop solid relationships with them through email.

Cons

The problem with GetResponse, is the price, in this way, having an automation of GetResponse, it turns out to be something very expensive, and I would like it to be something cheaper and accessible for most people.

March 2018

Luisana from Poá Parfum

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

March 2018

Excellent achievements with accessibility from various devices.

I have benefited a lot from the use of GetResponse, since before I had many problems sending consecutive emails and in an instant way. In my company it has been very necessary to send emails quickly, and with GetResponse I have achieved it.

Pros

What I like most about GetResponse is the excellent way in which you can work from any device and carry out a campaign using a simple mobile phone, it is very practical software.

Cons

I do not like that GetResponse has such high prices, obviously its functions make it quite expensive software, but I would like some prices to go down some plans for better accessibility when buying plans.

April 2018

Maykol from Charleys Philly Steaks

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

April 2018

The automation and good ease of GetResponse.

I have benefited from the use that I am giving to GetResponse because I have had more automation in my company, I have achieved that the workers in the Marketing area work less for the automation of GetResponse.

Pros

I like GetResponse because it is a platform where you do not need to read instructions, it is one of the few marketing platforms that are easy to use, because here you can adapt services too quickly.

Cons

I have not had complaints about the services offered by GetResponse, and I hope it continues like this for a long time as I see that it is a stable platform capable of completely satisfying the client.

March 2018

Bob from Evangelism Radio / FTF Ministries

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

I use Get Response to handle my customer lists and to help me in emailing newsletter updates.

Pros

It is easy to set up. It takes a little getting used to how it operates. But once you are familiar with the system, it is very easy to use. They are continually updating new features for you to use. I especially like the ability to custom make our landing pages and our automated email system.

Cons

Trying to configure the coordination between your website, the landing page, the free download and then enter the client into an automated sequence - it can be challenging to learn. If you do not use it on a regular basis, it is like starting all over again. Once set up, it will operate indefinitely. But if my needs change, and I must go back in to change something - it is almost like I have to start all over again. This can be very frustrating.

March 2018

Angelica from Habersham Bank

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2018

Automated mail is the most beneficial factor of GetResponse.

I have benefited from the use of GetResponse because I have managed to have a good connection with the subscribers of my emails, and thus send them much more followed and automated emails in my company.

Pros

What I like most about GetResponse is the design it has, I really feel very comfortable using GetResponse in my company because it gives me the best quality and comfort possible.

Cons

I do not like that GetResponse has such high prices, but on the other hand, I do not have any other complaints about this platform, since at a certain point, it has fulfilled most expectations.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Good for new business

Pros

Getresponse is priced adequately for someone starting a business or someone that is going into internet marketing or affiliate marketing.

Cons

Not as advanced as some of the ninja tools out there but in most cases you will find that it is more than sufficient for what you are trying to do. They have a free trial so use that.
The templates could be improved and added to.