I landed on Sendible after recommendations from colleagues and after reading many reviews. From the time I read a review (published May 8) to the time I tested out the software (May 15) the trial changed from 30 days to 2 weeks. Okay no problem, I can roll with that. Android app worked great and I really liked the Canva integration, how easy it was to use, the different available planning calendars, the ability to include multiple images on an Instagram post, and that you could schedule the first comment for an Instagram post. Within the first day, the Android app stopped working (could not schedule a one image post let alone multiple images). There was no help available and the troubleshooting tips did not resolve my issue. An email request for assistance received a response after at least two days. The gist of it was "well those on a trial plan don't receive any assistance." Furthermore, the pricing plan I was considering had changed and was now less money but also had less features. Someone named [SENSITIVE CONTENT HIDDEN] then emailed me stating she wanted to correct the situation and offered different alternatives. It's now going on a week with no response. One star for the attitude I perceive from them and one star for the overall experience.
Pros
Ease of use, pricing plan and associated features, calendar, Canva integration, Instagram first comment
Cons
Android version of app stopped working properly, no assistance for those on a trial plan, delayed email responses in excess of 2 days, change in plans, pricing, and features in the middle of the trial, change in trial from 30 days to 2 weeks
I did not choose Sendible, I'm likely going with another product since I have not received any response from Sendible.
Hi Freddy, Thank you for taking the time to leave us a review. I'm really sorry to hear you didn't receive the support you were expecting. Our support team is definitely one of the best on the market! Regarding the Android app, I have passed this feedback onto the wider team. All seems to be working, but we are continually working on our mobile app to make it more intuitive and easier to use. Please don't hesitate to reach out directly to me should you need any help in the future or wish to trial us again. Katey