Spredfast is a cloud-based social media management platform designed for midsize and large enterprises. It offers social media management, social listening and social media analytics within a suite.
Spredfast allows users to design and publish social media campaigns across multiple social media streams. Spredfast helps users deliver social customer care by picking out queries from social posts. It allows users to design and automate their social media promotions, contests and events to manage customer brand engagement.
The social listening feature includes an audience monitoring module that helps users analyze metrics such as gender, location and languages. With the help of customized reports and analytics, users can track and monitor social media presence of the brand. The can also monitor multi-channel social interactions. It offers integration with Actiance, Bazaarvoice, Brandwatch, Crimson Hexagon, Kenshoo Social and others.
Customer support is offered via knowledge base, over the phone and training.
Sarah from Washington University in St. Louis
Employees number: 10,000+ employees
I love that Spredfast makes it easy to schedule social posts far in advance, and you can do so for multiple accounts. I worked for a company that has 700+ separate social media accounts for each location, and we were able to manage them all via Spredfast.
Can get a little tricky managing hundreds of accounts, especially in a customer service capacity. We noticed that we weren't seeing all of the comments or direct messages coming in from all accounts, so many questions from our customers got overlooked.
The final product of Spredfast is great and can help with automation.
It is hard to navigate and takes many steps to reach end goal
Abby from Caesars Entertainment
Employees number: 2-10 employees
Spredfast is very similar to Hootsuite in terms of a scheduler. But it also does social listening which is important for my industry.
Schedule is slow and it's a little complicated. Customer service is very responsive, but sometimes it feels like they're answering you just for the sake of answering. Overall, not a fan. And there's a lot of ways your analytics can be skewed. Annoying to say the very least.
This is quite possibly the best tool a company can use that gets 100s of social messages a minute...
There's a lot to learn, not difficult, but a lot to learn when it comes to mastering the tool.......
catherine from Marketing Surfers - Tu Agencia de Marketing en Internet
a tool that has helped me a lot in the programming of my social networks among others, excellent tool
You can respond and follow your followers in real time, through a very simple and very easy to use interface. The best thing about this tool is the possibility not only to see who shares your content, but also where your message arrives by means of very complete statistics.
It is a bit difficult to program multiple resending since the window is very small, but that would be my complaint, for everything else .. this tool is very good, I am very satisfied
chandler from sparksight
far reach with minimal effort
I love the functionality of the calendar in that it syncs with posts that are posted from elsewhere
its a little hard to schedule out multiple reposts since the window is so small - i wish that if you wanted to post multiple reposts you could do it in one fell swoop
Samantha from Rooster Teeth
Employees number: 201-500 employees
Spredfast makes publishing, sorting, and tracking your social media activity so much easier than it would be otherwise. And because it's growing so quickly, we've seen major improvements and feature adds just in the last couple years.
I've only been using Spredfast for about 2 years, but the program has grown and changed in so many positive ways in that amount of time. It's easy to use, with options to add on various features based on your needs, meaning this could be the most basic or the most robust social media automation tool out there. Support is also quick to respond and the library of help articles is extensive.
Like many competitor programs, Spredfast is expensive. It's not the tool for everyone, but is amazing for growing medium-large companies who need to streamline their social media process.
Tess from Pandemic Labs
Spredfast had a lot of cool features but for a long time I experienced an issue where there was bad lag while typing and creating posts. Also ran into workflow/authentication issues between Spredfast and Facebook. Overall though, a great platform.
Ben from Pegasystems
My company leverages Spredfast to gain a better understanding of what the key trends and keywords are in our industry. We use many of the platform's features, including the share-of-voice feature, which allows us to benchmark our company's performance against our competition.
Brittnee from Abbott
Employees number: 10,000+ employees