About Amazing Charts

Created by a practicing family physician, Amazing Charts is an electronic health records (EHR) solution that meets the requirements of independent practices. With Amazing Charts, users have a comprehensive system to manage charting, scheduling, e-prescribing, coding, interoffice messaging and more.

Amazing Charts has a practice management (PM) solution that integrates with Amazing Charts EHR for clinical documentation and financial management workflow. The built-in billing and revenue cycle management (RCM) module allows practices to manage the entire patient visit with a single system.

Additionally, Amazing Charts is a Meaningful Use certified EHR and is also certified for both Dragon Naturally Speaking and the Surescripts e-prescription network.

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Supported Operating System(s):

Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

86 Reviews of Amazing Charts

Average User Ratings

Overall

3.70 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(24)

24

4 stars

(32)

32

3 stars

(15)

15

2 stars

(6)

6

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 86 results

March 2017

maher from farahmedical

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

March 2017

Loved it but became very pricy

I have been using AC for more than 3 years, It made my life beautiful. The problem is that any functionality you need to use (Like patient portal, electronic labs requests, e-prescriptions) is an additional cost to your subscription. I pay $$$$ for the certificate but I have to pay for the customer service another $$$$, now , for patients portal $110 per month , for narcotics e- prescriptions $$$ , for lab corp $$$, for Quest $$$ , lately they called me trying to sell me CCM (chronic care management) , usually we collect on average $$ per patient per month, AC wants to charge me $$ per patient per month. My nurse practitioner have to subscribe as a FULL user which double the price. As for online access, they charge $$ per user per month for our staff, so I have 2 front desk, 1 back desk, 1 MA , 1 manager , 1 Biller , 1 doctor and 1 ARNP , total users of 8 equal to $$$ per month THIS IS A RIP OFF I love it but I can't keep up with their greed. time to change

Pros

easy to use

Cons

very expensive

Response from Amazing Charts

Replied March 2017

Dr. Nana, we are sorry you feel that costs have increased, but the reality is that Amazing Charts is one the most affordable EHR solutions. We must correct a few inaccuracies. A few of the costs you describe are for extra functionality, which you chose to add. The Patient Portal required for MU is included; you are paying for a more robust portal from Updox. eRx is included; any costs for EPCS are paid to a third party. All EHR vendors charge fees for interfaces, and our costs are competitive. There is a one-time fee of $750 per interface (often covered by the lab), and annual maintenance of $150 per interface, with discounts for multiple interfaces, You paid $1,200 once for a lifetime license. You pay $1,195 annually for service, support, and upgrades. An NP is a level-one provider if they sign-off charts and prescribe. Dr. Nana, we encourage you to shop around and compare prices for everything you get today. Amazing Charts will be your most affordable choice.

July 2016

Brian from Susan L Courtnage MD PC

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

3.5

Value for money

5.0

Customer support

3.5

Functionality

5.0

July 2016

We've been happy with Amzaing Charts

Pros

This emr has a few very nice selling points. By far, the first is the price. We are a solo practice and I spent a year listening to emr presentations before settling on AC. That was in 2009. There were no emrs that could even come close to AC's cost and still provide the same features and support. I occasionally provide training at other offices in our area that have AC. All of my feedback in the last 5 years has been that these AC offices are able to just about anything those as those that forked out 10 or 20 times more for an emr. The Decision Support feature is fantastic. It is an editable tracking area that we use for all our HEIDIS, PCMH, and meaningful use needs. It was great to finally get rid of the huge ticker files for the yearly physicals, etc. Creating call lists for overdue screenings like colonoscopies and wellness visits can be done in minutes. Not only that, but they can be produced as an Excel spreadsheet instead of printed. AC also connects to an online fax service, Updox. Updox offers a basic patient portal and makes filing faxes easier. Incoming faxes can be sent directly to the patient's chart from the Updox program. It provides HIPPA compliant email, options to send documents to patients, and an option to allow patients to schedule their own appointments. The feature that sold us on this emr in the end is access to it's database. This topic doesn't often come up during emr sales pitches. I have heard several stories from other offices needing to switch emrs and finding out that their files wouldn't transfer or there would be some new fee to make it happen. We have been able to create custom lists with this access for anything that we couldn't do within the emr program itself.

Cons

The customer support typically responds within minutes if we contact them through online chat at their website. I have never been able to call and have their support phone answered though. They will often log into whichever computer is having a problem and fix it on the spot. It is probably best to have someone in the office that has some experience with computers. That isn't always a common employee skill which makes paying more for onsite support sound more comforting.

December 2019

puthenmadam from bellevue pediatrics

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2019

Amazing in many ways

I pull up patient lists regularly and wean out patients that have not been coming to the practice. pulling reports. very user friendly. easy to train new employees. I have remote access.

Pros

I reviewed our options back in 2004 when we implemented the EMR at the time I had 3 practices and installed AC at all 3 locations. I am now down to 1 practice with 4 providers, still love it with all the changes in the environment ( meaningful use) and all the interfaces. Just wish it was easier to send letters from AC to patients. the schedule is versatile and user friendly, I once thought of switching for the convenience of my billing company and almost had a mutiny amongst the staff. I have used other ehr's at hospitals and other sites, nothing is as user friendly for pediatricians. The total cost is still reasonable and the reports are good.

Cons

needs to have some changes to make patient emailing better.

August 2016

David from Hawaii family physicians

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

August 2016

Amazing charts reviewed. Longtime user.

Pros

Low-cost. Helped us achieve meaningful use payments.

Cons

Charge the same for part-time practitioners versus full-time. Most charge less for part time. Major software glitch several years ago which vendor refused to fix. We were able to get this problem corrected free of charge from computer experts working under a grant in the state of Hawaii. It took them about 100 hours to recapture the data which was lost.

Response from Marissa

Replied August 2016

Hi David, Thank you for the feedback! Although other EHR vendors might have different pricing for part-time clinicians, were happy to offer pricing that is much more affordable across the board. Additionally, were sorry to hear to about the issue you experienced several years ago. We want to assure you that weve since made significant improvements to our Quality Assurance processes and as a standard policy all priority defects are resolved in the next release. Finally, were happy to hear you successfully attested for Meaningful Use and think your recommendation to complete a fake patient visit prior to purchasing is a great one -- we agree and offer a free trial so clinicians can do this. Thanks again for the feedback and we appreciate your understanding as we strive to deliver excellent service and support to you!

April 2019

alisa from Phoenix Tech Gurus

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

April 2019

Solid EHR

I am the system administrator for a mid-sized medical practice that uses this software. I was with the practice when it migrated to Amazing Charts -- around 10 years ago. I find that it generally functions well. It doesn't quickly integrate every possible new feature, but the features it has are solid. The practice keeps pushing to switch to a cloud-based EMR (and they did so for six months, then switched back) -- but onsite server EMRs are superior when the internet goes down or is slow.

Pros

It gets the job done, it is pretty easy for users to use, tech support is generally knowledgeable. It is easy to install. There is high-quality tech support available on the weekend for emergency issues (I have had to use this service a couple of times over the past decade.)

Cons

As the company has been bought out, the customer support is not as responsive as it used to be. It is nearly impossible to reach them via phone, and chat is only available first thing in the morning. However, they usually call back pretty quickly, and tech support always speaks and understands good English! I dislike that the billing portion of the software is only cloud-based, and that it uses Java. The built in back up program makes a once a day complete backup -- but it doesn't cull old backups, and periodically I have to access it and delete old backups manually to free up space. New server installations require a generated key, requiring a call to tech support, which can be very inconvenient if server hardware fails. (This happened to me.)