Care360 Software


Quanum (formerly Care360) from Quest Diagnostics is a web-based, best-of-breed EHR solution ideal for ambulatory practices. The solution can also be sold with integrated medical billing and patient scheduling modules. While Quanum can be used across a wide variety of medical specialties, it is fit for cardiology, family medicine, internal medicine, pediatrics, multi-specialty and OBGYN practices.

Quanum is an ONC 2014 certified EHR application that comes with features to support e-prescribing, lab integration, SOAP notes, progress notes, and more. The built-in billing module supports ICDM-9 coding, CPT/Dx coding, eligibility inquiries, claim scrubbing and direct-to-carrier claim submission. The ePrescribtion module gives instant access to patients' medical history and allows medical professionals to share prescription directly with the hospital pharmacy store or pharmacy store recommended by the patient.

SinceQuanum is a web-based application, practices can pay for usage on a monthly basis instead of making any significant upfront IT investment. The platform is currently used by more than 300,000 physicians across the US.



29 Reviews of Quanum EHR (formerly Care360)

Overall rating

3.34 / 5 stars

Filters:

Showing 1 - 20 of 29 reviews

January 2018

Melody from Walnut Street Health and Wellness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

nice layout of EMR, and you can customize

integration with a practice management system.

Pros

easy enough to use, lots of choices for filling out history, capable of carrying information over. Allows copying of encounters forward. screens are easy on the eyes.

Cons

Labs do not give CPT codes, only their order code. Very difficult for staff to know what to mark on superbill. Superbill (billing template) can be quite lengthy, would be nice to have more column space. Difficult to figure out how to make encounter templates. No shortcuts for saving standard items. i.e. - plan for cold is the same or nearly the same for each patient; a macro would be great to make this easier to get in. We copy & paste instead of typing. Have yet to figure out how to create standard panels (provider orders a set of labs every time) and not having to check off each individual lab test on the billing template to flow over to the practice management. Would be nice when labs are ordered if they would automatically populate into the billing template.

June 2017

Laurie from Woodhaven Family Medicine

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2017

Excellent for all Specialties!

I spend my day on this product and am very Happy with the way things are going!

Pros

I found Care 360 makes reporting much easier due, to the way their ability to run reports is a fast process and does not take up more of my time. I have instant reports and not having to wait is an asset to our Practice. I also hear from several of my team members that they find 360 user friendly, especially when they are using other emr's from other Practices. That makes my job much easier.

Cons

I am waiting for their IT dept to start helping me with Risk Stratification for CPC Plus. I really can't think of anything else that they need to improve at this time.

May 2017

CAROL from NIKOLAI KINACHTCHOUK, MD AND LIOUDMILA KINACHTCHOUK, MD PLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

WE HAVE BEEN USING CARE360 SINCE 2012. WE ARE VERY HAPPY WITH IT. WE ARE IMPRESSED BY THE COMPANY.

WE ARE COMPLIANT WITH MEDICARE REGULATIONS.

Pros

I ESPECIALLY LIKE THE DASHBOARD FEATURE. IT ALLOWS ME TO MONITOR WHAT IS GOING ON WITH THE PRACTICE AND TO BE ABLE TO QUICKLY GO TO SPECIFIC AREAS. WHEN WE HAVE AUDITORS COME IN TO PRINT RECORDS, THEY CATCH ON WITH JUST A BRIEF EXPLANATION FROM ME. IT IS VERY USER FRIENDLY.

Cons

THE PATIENT PORTAL. THEY ARE SUPPOSED TO RELEASE AN UPGRADE TO MAKE IT EASIER FOR THE PATIENTS TO ACCESS. 50% OF OUR PATIENTS ARE ELDERLY & THEY HAVE DIFFICULTY.

July 2018

Heidi from Physician

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

July 2018

when it works.....

When it works I can document

Pros

It is work but you can customize to some degree. When it is working it is decent. Prescribing is great when it works

Cons

Physician here. So every time they upgrade or move a server, and even when they don't, we have issues. We have had limited to no access now for 2 work days. NO read only EVER. When this system goes down, you can't access records, prescribing, allergies, med list, NOTHING. and if you have gone paperless, you are screwed. This past year has been the worst of many years. And if you don't pay more to upgrade, you can't continue to do MIPS or whatnot. Price just goes up, you get less. Yest and today they said on twitter "we are aware of a SMALL group of users having difficulty." Funny, EVERYONE I KNOW with this was down. I am on the east coast. And by the time the west coast started signing on, there was no functionality. If they were just honest with us.... The upgrade was Sat 9pm to Sun 9am, with the caveat that it might take until Sun pm. It is Tues 5pm and still access is slim to none.

February 2017

Marianne from Dr.Marianne Beard, D.O.

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

cafe360 2017

I have used Quest Diagnostics for about 20 years. Particularly like the flexibility, support, integration into my office developing programs for patient care and records. Partnering with Kareo for the current EMR program has been excellent.

Pros

Company reps are very helful and responsive to needs of clients.

Cons

Uneven performance.

December 2016

CRISTINA from Coral Springs Wellness Center

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

OVERALL, I FEEL THAT CARE360 IS A VERY GOOD WAY TO COMMUNICATE INFORMATION CONFIDENTIALLY BETWEEN MEDICAL PHYSICIANS AND PATIENTS.

I'VE HAD VERY GOOD RELATIONSHIP WITH CARE360. WHERE THERE WAS A HICCUP, CUSTOMER SERVICE HANDLED IT PROFESSIONALLY AND QUICKLY. I REALLY APPRECIATED IT. I DEFINITELY WOULD RECOMMEND TO OTHER PRACTICES. I ALSO SUGGEST THAT IF YOU HAVE ANY TROUBLE WITH THIS SYSTEM OR ANY QUESTIONS AND NEED HELP, JUST CONTACT CUSTOMER SERVICE. THEY WILL GLADLY HELP FIX THE PROBLEM.

Pros

ITS EFFICIENCY WITH PATIENTS INFORMATION/CHARTS TO FAXES TO UPLOADING DOCUMENTS, ETC.

Cons

THOUGH I KNOW THE SITE HAS A TIMEOUT FOR PRIVACY AND SECURITY, IT IS A LITTLE OF ANNOYANCE THAT IF YOU DON'T INTERACT WITH CARE360 IN 3 MINUTES OR 4 MINS, IT WILL LOG YOU OUT. NOW MY COMPUTER ITSELF IS A BIT SLOW SO WHEN SPEAKING WITH PT'S OR I NEED SOMETHING FAST, ITS A BIT ANNOYING TO HAVE TO LOG BACK IN OVER AND OVER AGAIN. THOUGH, I WILL TRY THIS SITE ONCE I HAVE UPDATED MY COMPUTER. HOPEFULLY IT WON'T BE SO MUCH OF BOTHER THEN.

October 2018

Tracie from Wallis Dermatology Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

October 2018

Quanum EHR

We use Quest Quanum Suites for our lab orders and results.

Pros

Information is fairly easy to locate with the EHR

Cons

You must use multiple locators to find a patient if you medical record is not correct. Typically you can find a patient by DOB or Social, but it requires two locators.

August 2017

Pam from Kathy Karamlou,MD inc

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

August 2017

Convenient to use for Lab results

Pros

It is very easy to find patient's lab results that are pending, or might not have made it over electronically to our EHR.

Cons

I would like to be able to access labs ordered by other providers for our known patients. If someone comes in and had labs from another office I have to call the Quest customer service to request them, or look on quest connect and wait for them to be faxed to the office.

November 2018

Antasia from Arizona Integrative Medical Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Quest Quanum

Overall, it could use a little work but it gets the job done

Pros

this software is great for patients to get their results and for docs to get them too

Cons

.. but can be a little finicky when it comes to making duplicate accounts and for doc ordering tests

August 2017

Lottie from NatureMed

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

August 2017

Not Worth It

Pros

It works sometimes. It provides a place to document your chart notes. It has good places to upload and separate your lab/diagnostic results.

Cons

Scheduler is a separate program that is called Kareo. Kareo is worse than Care360. Does not integrate with other labs than Quest. Customer service is HORRIBLE. Honestly have never spoken to worse people. They say you can make your own templates but you can't. Overall Care360 seems to be a shell of a system and it not worth the money.

April 2016

Jeff from Primary Care Medical Group


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2016

I have been using Quest Care360 for 2 years and have a great success

Pros

Ease of use and deployment. We love the iPad we can document a patient encounter simply and from our mobile device. We like Quest diagnostics with the lab history and integration as well as the stability of the company

Cons

I can't think of anything that has been a draw back for us

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Good when lab interface is down

Pros

We use for tracking preliminary results (that we do not want in our EMR) and if the lab interface goes down.

Cons

Nothing really wrong with the system. It is our secondary access to the lab results.

June 2017

Saleem from Saleem Mir,MD

Company Size: 2-10 employees


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

June 2017

One of most awkwardly designed EHR where more than one person can't work simultaneously.

The system is slow to adapt to the EMS required criteria for PQRS

Pros

Product is affordable but that in itself is a trap. It has moderate running expense. It is local. There is nothing else positive about it.

Cons

There is NO back up support whatsoever. Promises! promises! The system would drag you down in terms of productivity.

December 2018

Jarred from Merit Health

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Quick and easy to use.

Pros

Very easy to navigate and receive the information that you are looking for.

Cons

I think the hardest part was just getting the feel of the layout.

July 2018

HR from WomenFirst

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

Let me down when I failed PQRS despite paying for their support!

Pros

IPad app. Customizable. Nothing else, nothing else!

Cons

Poor customer support for PQRS MU that they charge extra for. Have been unable to see patients for 2 days due to software malfunction and not a word fromnour rep!

September 2016

Serenity from khc


Ease-of-use

4.5 of 5

Value for money

4.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

September 2016

Experience with this product

Pros

Easy to use- we just use it for labs but I've done the full tour of product and wish we had selected it.

Cons

Fast service, american based. Product is well laid out.

March 2017

Lev from Lev Aminov,Internal Medicine,PC

Company Size: 11-50 employees


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

3 of 5

March 2017

Care 360 reveiw

product became very expensive,customer support less helpful,and billing software support less effective

October 2018

Jesus from Andrew Levine, MDPA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Quest

Pros

It was very easy to access and no complications at all.

Cons

There are not many options. Options are limited.

January 2015

Sheila from NE Fla Infectious Disease


Ease-of-use

4 of 5

Customer support

3.5 of 5

Functionality

4 of 5

January 2015

Now, it's very easy to use and reliable

Pros

The screens are easy to use and self-explanatory. It's easy to move the fields around to customize your view.

Cons

There is no record/confirmation of when faxes are sent; it would be helpful to have some type of record in the patient's account. Also, if you make a mistake in naming a document, you cannot rename/edit it.

September 2014

Frank from Ohio BBD


Ease-of-use

4.5 of 5

Customer support

3 of 5

Functionality

5 of 5

September 2014

Full featured, reliable and effective.

Pros

It ties in perfectly with my need for electronic lab results and electronic prescriptions.

Cons

Occasional outages are always a concern when using a cloud based solution, but they are rare and usually very short lived.