CareCloud Practice Management Medical Software


 

CareCloud is a modern, cloud-based system with the ease-of-use and low cost of ownership buyers have come to expect from cloud solutions. The system offers comprehensive functionality for appointment scheduling, medical billing, reporting and claims processing.

The product’s functional differentiation comes in the way in which CareCloud delivers a user’s favorite tools to a customized dashboard, providing one-click access to the most used apps. It significantly reduces the back and forth between programs and streamlines workflow from the front desk to the billing office.

For billing, the system includes a powerful data mining and rules management function, which supports billing managers who are seeking to improve first pass resolution rate. Central is also differentiated by its powerful reporting and analytics capabilities.

CareCloud serves all specialties and practices of any size. The system can even support practices that have multiple corporate entities and NPIs.

CareCloud will be most appreciated by practices that are seeking the simplicity of a modern, web-based system and are frustrated with older, installed-software systems. A quick glimpse at the product shows a refreshingly modern and clean user interface. CareCloud can operate on any operating system and web browser, so Apple enthusiasts will be pleased that they can run this system on the Mac OS.

 

CareCloud Practice Management - CareCloud suite
 
  • CareCloud Practice Management - CareCloud suite
    CareCloud suite
  • CareCloud Practice Management - Real-time patient flows
    Real-time patient flows
  • CareCloud Practice Management - Command center
    Command center
  • CareCloud Practice Management - CareCloud companion
    CareCloud companion
  • CareCloud Practice Management - Advanced analytics
    Advanced analytics
  • CareCloud Practice Management - Patient dashboard
    Patient dashboard
Supported Operating System(s):
Web browser (OS agnostic)

269 Reviews of CareCloud Practice Management

 

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Software Advice Reviews (245)
More Reviews (24)

Showing 1-20 of 245

Jordan from Sunland Home Care
Specialty: Geriatric
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Amazing Platform For Billing Management!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

CareCloud is awesome for managing all the various departments and integrating them in to the billing department. Prior to implementing this platform in to our office it was a bit of a challenge managing our billing processes. CareCloud made everything so much smoother!

Cons

It was a bit of a challenge with the on boarding process, which is the same with any other type of platform. Overall there were not too many other challenges when implementing this software!

Review Source
 
 

Caryn from NBD
Specialty: Community health center / FQHC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Easy User Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very easy to learn, one of the most user friendly softwares I have ever used and not hard to navigate

Cons

Expensive, hard to integrate with our other electronic medical system, system tends to go down and takes time to reload

Review Source
 
 

Lawrence from Clearlyderm
Specialty: Dermatology
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Care Cloud Improves Care

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Care Cloud is vital to the smooth efficient use of our practice and is an Intergrated part It our management system

Cons

The only thing I would change about the Care Cloud system is that it is sometimes unworldly to use and can be awkward

Review Source
 
 

RHONDA from ROCKINGHAM FOOT & ANKLE ASSOCIATION PLLC
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

We have had a great experience with this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it is a great product

Pros

It is very easy to use. It is set up where you go from icon to icon from beginning of patient to the end.

Cons

The claims department is not as fast as I would like it to be. The revenue is pretty good. I think the turn around for denials should be worked faster.

Review Source
 
 

Michael from Thriveworks
Specialty: Mental & behavioral health
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great Analytics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Carecloud Charts is a good product. Consider the options and see if it's right for you.

Pros

Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money.

Cons

All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

Review Source
 
 

Alan from Alpharetta Medical Associates
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Excellent EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, a definite WIN with Carecloud!!
Recommend it HIGHLY

Pros

Customizable
Easy learning curve
Great metrics
Simplistic to operate
Love the graphics/pictures/etc
ERx is also wonderful

Cons

Course to learn the more sophisticated parts of software. I know it does more then I even know how to use

Review Source
 
 

Heather from Lowcountry Psychiatric Associates LLC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is user friendly and easy to learn and navigate. Customer service is always helpful when we need them.

Cons

Price is based per providers and not on what features you use. Our practice does not utilize the electronic records. We primarily use only the scheduling/billing features.

Review Source
 
 

Melody from Life & Work Soulutions, Inc.
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great experience with CareCloud EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend CareCloud for any practice.

Pros

We have used CareCloud EHR for almost 4 years and it's been great. The EHR makes it simple to manage my clients and practitioners. It has great functionality and is user friendly overall. The billing app is the best. I actually eliminated an admin position by using the billing app.

Cons

I would like for the iPhone app and the calendar app to offer a few more features. It would also be nice if there was way to upload and store clinical documents.

Review Source
 
 

Sara from Private
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use and run reports to keep every clinic up to date. Lots of options to check insurance eligibility.

Cons

There's not many con's to this software. Sometimes there may be errors but customer service always helps out in a timely matter.

Review Source
 
 

Ana from VCS
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Really great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

To be able to verify every insurance

Pros

Is easy to use and safe for patients security, Taking care of pt in of is really important to the office also always having a reminder

Cons

Sometimes it does not give the right info for insurance like copay or if the deductible applies to the type of visit

Review Source
 
 

MEGAN from Innovative Medical Billing LLC
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

The Ultimate All-In-One

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The user-friendliness of the software is amazing! I love that the software basically moves from left to right and the tracking on denials and no-responses ensures that you aren't having to pull those ugly aging reports. It is the most user-friendly EHR/PM solution I've ever used!

Cons

The limited selection of specialties that are able to use and some manual work-arounds on submitting paper-claims.

Review Source
 
 

Rosemary from Isk institute
Specialty: Hospital
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

ONE OF THE BEST EMR PROGRAMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

OUR OFFICE DID NOT USE THIS PROGRAM FOR VERY LONG BUT WE ALL DID FEEL THAT IT WAS A GREAT EFFICIENT PROGRAM!

Cons

AT THE TIME WE WERE USING THE PROGRAM WE HAD LOTS OF PATIENTS THAT WERE SELF PAY AND THIS PROGRAM WAS CHALLENGING WHEN IT CAME TO THAT.

Review Source
 
 

Karen from North Branch Dermatology LLC
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Love my software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Nothing more to say

Pros

Has many perks that make my job easier including zip + 4 and NPI database. Very easy to loop up existing appointment for patients as well

Cons

Waiting for a users conference. Also only using PM side of system as we use a different EHR system that is Dermatology focused

Review Source
 
 

Marie from West End Consultation Group
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

No way to limit access to financials for anyone seeing the schedule

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Most EHRs and CRMs have the ability to create different access for different users and user types. Carecloud has a UserRights section that gives the illusion of being able to turn off access to different sections of a patient chart, but it is just an illusion. Any person who has access to the calendar/schedule for the day can click on a patient on today's schedule and have access to all financial information. Providers do not need access to billing but they do need to see the schedule of all patients being seen in the clinic on a day they are working. I would not recommend Carecloud EMR to any practice until they have figured out how to block access to financials from the schedule app.

Pros

Easily see financials which is a pro if you want everyone to see the financials, but a negative if you want access to financials to be appropriately limited.

Cons

No way to block access to patient financials despite their misinformation that access to financials can be controlled by UserRights.

Review Source
 
 

Vanessa from Nephrology Associates of South Miami
Specialty: Nephrology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy posting claim/ Collections needs more communication with client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy creating claims and appointments.

Cons

Insurance verification needs to be accurate at the time of services. Collections takes too long to work on claims

Review Source
 
 

Lawrence from Clearlyderm
Specialty: Dermatology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Reliable Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall excellent product

Pros

Very reliable and dependable service that benefits my patients and helps me to better take care of them and their needs

Cons

Can be costly to use and that sometimes makes it more difficult to use and get the benefits of for my patients

Review Source
 
 

Sanadu from Advanced Retina & Eye Cancer Center
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like that this system is user friendly. It's easy to navigate through and like that you can upload document to it.

Cons

When starting up the system it takes a while to come up. And if your computer does not have adobe flash, it will not work.

Review Source
 
 

Steven from Encore Urology
Specialty: Urology
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Top quality billing and administrative information system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Service and Support is top notch. Customer Care stays on an issue until it is resolved, and resolved timely.

Pros

Care Cloud is very intuitive and easy to use. It is fast and efficient. I can data mine and get reports that best help me manage.

Cons

I would like more front end "Scrubbers" that help make sure claims are complete and correct before they go out.

Review Source
 
 

John from Northshore Psychological Associates
Specialty: Psychology/therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Very proficient and adaptive software that also provides upgrade to boost its ability.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The ease of moving around from schedules, to patient registration, posting payments, and claim correction.

Cons

Would like for the software to add a clock- in and out system for staff members. Also think that claim correction could use some work to provide more flexibility to correcting claims.

Review Source
 
 

Mel from Animas Foot & Ankle
Specialty: Podiatry
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

All that was expected and more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommend CareCloud to anyone that would like to upgrade workflow, efficiency, analytics, MIPS, cashflow, clean claim rates, and the list goes on.

Pros

Ease of use is fantastic. Training was great and all employees have learned the software within a few hours.
Go-Live was much easier than expected.
All providers find it very simple and easy to use.
Customizable
Add Breeze and the power and features of the software expand to create efficiencies that seem to be unrivaled.
Support and training are top notch
Support staff speak english that one can actually understand
Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate
Analytics are great. Easy to create reports, dig into the EMR to pull data, create dashboards for each employee and provider if desired. Dashboards so that each employee and associate can check KPI's each day and real time.

Cons

Our practice didn't discover CareCloud years ago.
One minor challenge when dealing with self-pay payment ID's for easy posting. A work around though solved the problem.

Review Source
 
 
 
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Showing 1-20 of 24

Sherry from Total Health Primary Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Good idea but not developed enough to offer yet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched from Athena and in less than one week we were making arrangements to go back to Athena.

Pros

Price was very attractive and ability to control our own billing.

Cons

The functionality was way below par. It shows well in demos but when it came time to use it the pieces don't fit together very well. Too many steps to to things in the chart. Referral piece was very poor.

Review Source: Capterra
 

Phil from Transition Patient Services, LLC

February 2018

February 2018

UI isn't the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The support is good. They are easy to get a hold of and they can fix the issues in a very timely manner.

Cons

Support is needed often, its hard to find where you are trying to navigate to and the crashes sometimes

Review Source: Capterra
 

Chelsea from iScribes
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

An EMR disguised as an App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

EMR without the strings!

Pros

CareCloud functions like any old app you may find on your smartphone. The set up is very intuitive and you know where to click to go find things. It is also web based so easy to access from wherever you may be!

Cons

CareCloud is, at it's root, still an EMR and has the hiccups that we see in all of them. There are glitches and problems, but the support team is amazing and has helped us through them all.

Review Source: Capterra
 

Marty from Midwest Ortho at Rush
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

I have used this system for a temp assignment for medical billing collections.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and navigate. Finding info for patient such as op reports and testing is easy and efficient.

Cons

Not as many features as I have seen on other systems. The value for the money is good because it's less costly, but is missing some extras that I've seen on other Billing software that has made a huge impact.

Review Source: Capterra
 

Christina from KV

August 2017

August 2017

CareCloud is a good software system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CareCloud support was excellent throughout the "buying" process. After we had the product, they are as readily available with great response time.

Pros

I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.

Review Source: Capterra
 

Christina from KV
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Overall my experience with CareCloud has been good. Easy to use & it's compatible with all browsers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support is very responsive, they have an online chat. The software works on all browsers.

Pros

The software has great reports that are easy to run and include charts and graphs of the information.

Cons

The schedule window is zoomed in, so I can't view the whole day at a glance. It would be nice to be able to see the whole day with the names , times and appointments at an eye's glance instead of scrolling.

Review Source: Capterra
 

Bertrand from OSCA

April 2017

April 2017

Look elsewhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We thought we found a functional web based EMR to avoid local server challenges...we were wrong. Not the EMR for a busy surgical practice. Not user friendly. Poor customer service. No ability to electronically sign off items such as outside notes and labs.

Review Source: Capterra
 

Joel from Joel Greiner Counseling

January 2017

January 2017

Carecloud for community mental health

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our practice had a pretty good experience with Carecloud. Although CC wasn't mental health specific, we were able to do a few workarounds to make it work for our practice.

Review Source: Capterra
 

Heather from Dermatology Specialists of Illinois

January 2017

January 2017

Carecloud is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Carecloud is an excellent practice management system. The ease of training new employees on the system is great. Carecloud is easy to learn and manages patients accounts well

Review Source: Capterra
 

Ann from Ann Kim MD PC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart.
I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them.

1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important.

2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!!

3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

Pros

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Cons

cons: Slow, breaks down.
Slow and shuts down.
Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB.
When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

Advice to Others

advice to others:
I hope to warn others through the nightmare I went through.
Please contact me for more information I would be happy to discuss my issues with them personally.
Especially, if you are provider that wants to be hands on, or want to do more that just charting/documentation, this program would slow you down, or it would crash and would have to start the program all over again, up to 10 - 15 times a day minimum.

Review Source: Capterra
 

Laura

April 2016

April 2016

Seamless workflow and great support

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

Pros

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

Cons

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Review Source: GetApp
 

John

April 2016

April 2016

Caring With The Cloud

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Care Cloud is an innovative EMR system that allows or practice, Westford Dermatology, to shorten our revenue cycle and maximize the financial growth of our practice without any of the paperwork.

Pros

This is a cloud based platform that is very easy to use, and the communication between the vendor and the client is great! They are very responsive and help alert us to problems before we even realize problems exist.

Cons

None at this time. I believe I am a hard client to please. I am also very price sensitive and Care Cloud continues to surpass my expectations, especially for the cost.

Review Source: GetApp
 


April 2016

April 2016

Great Service!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We love Carecloud. We had a little bit of a rough start with the company. They did resolve our issues and the service has been great. We are very happy.

Pros

Great Reporting
Easy Scheduling

Cons

Hard for patients to make payments on-line

Review Source: GetApp
 

Jeff from st louis dermatology

April 2016

April 2016

what to think after two years of care cloud

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using care cloud for over two years in my practice. Over the past four to five months, something has changed about there service model. I am one of their concierge practices, which means I am paying for them to provide a full service billing model. Unfortunately, they are now tasking billing issues back to my practice to take care of, and I have had to hire a billing person to deal with these tasks. (The purpose of me using their full service billing model was so that i would not need to have a billing person full time.) I can only say that I have become more and more frustrated with them and their increasing lack of service. We used to get weekly reports from the person assigned to our practice and she was easily accessible by email, but they no longer provide this type of service. When I brought up several of my concerns, I was told that this is not the way that they are doing it anymore. I have begun the search for a new EMR. It is disappointing because they used to provide excellent service and I could recommend them to other people.

Review Source: Capterra
 

Judith from Famiglietti Eye Associates

March 2016

March 2016

Breath of Fresh Air

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Coming to CareCloud from our previous practice management and billing company was such a relief. The software itself is intuitive and easy to use. There is total transparency as to reports and analytics, which was really, really important to us. The denial process is logical. I also appreciate that they actively request and listen to feedback - and then actually make changes. For example, after feedback from clients, CareCloud revised their patient statements to make them much easier to understand. I'm glad we chose CareCloud and would recommend them to other practices.

Review Source: Capterra
 

Daniel from Bay Area Retina

February 2016

February 2016

Simple, fast, and continues to improve.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros are the software is always up-to-date, and makes improvement on a regular basis. The platform has allowed our practice to track performance and bill more accurately. We are very happy with CareCloud.

Review Source: Capterra
 

Sheila from Bay Urology Services, P.C.

February 2016

February 2016

I feel that Care Cloud gives 100% to us as their client

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been on Care Cloud since 2011 and never looked back at any other systems since.
Down time has been minimal and any issues have always been addressed and answered promptly. My staff are pleased with the user friendly touch we get with our system and the notes module save us looking for info because it pops up when a patient is accessed. Having insurance verification in the system without having to always go on the actual insurance web sites to save us work time.

Review Source: Capterra
 

Leona from Core Orthopaedic

February 2016

February 2016

Best PMS/EHR I have used

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have worked in healthcare for over 25 years, many of those with EHR systems. CareCloud is very simple and easy to use, has most of the features the legacy systems have, without all the layers of people to get through to fix a small problem. It is not perfect, none of them are and if the doctors are happy using CareCloud then it is a win-win for both of us.
Best part for me is the reporting and data analysis. Managing a practice takes data so you can tell how you are performing. I get all the information I need when I want it, without going through a third party to get a printed report. Yahoo! Gotta love it.

Review Source: Capterra
 

Ethne from Pacific Medical Revenue

February 2016

February 2016

Impressive Practice Management software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have found that this is one of the best and most intuitive practice management programs on the current market. The system is very easy to use .

Review Source: Capterra
 

Denise from Internal Medicine

September 2015

September 2015

Sales team misleading and awful software.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

If you are thinking about CareCloud, run the other way. The sales team kept telling us that they will do the billing. (They just wanted the sale.) It was explained, MANY times, that we are a private practice, we are not billers. CareCloud kept assuring that we would not need to know how to bill and that we did not need the biller that we currently had. They lied. I have claims from February 2015 that are not resolved. CareCloud does not allow you to speak with their "concierge" staff, so all is done by e-mail. (They Concierge program is supposedly their billing staff.) Their training videos for the software are outdated and only cover the bare basics of processes. The customer support staff will refuse to let you speak with any form of a manager and the new CEO does not return any emails. Just waiting for the moment we can complete our contract.

Review Source: Capterra
 
 
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