ChiroTouch Chiropractic EMR Software


 

ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.

The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.

The scheduling application has appointment reminders, room scheduling, patient messaging and a patient portal. The entire system is HIPAA compliant. Chiropractors can send text and email reminders to patients, while patients can use the system to fill out intake and outcomes assessment forms before their office visit.

 

ChiroTouch - Symptom reporting
 
  • ChiroTouch - Symptom reporting
    Symptom reporting
  • ChiroTouch - SOAP notes
    SOAP notes
  • ChiroTouch - Billing
    Billing
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

551 Reviews of ChiroTouch

 

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Software Advice Reviews (281)
More Reviews (270)

Showing 1-20 of 281

Kari from IMBS, Inc.
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Billing from Chirotouch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

To be fair, the Provider and Front Desk portion seem to work sufficiently. It's only the billing part that comes up short.

Pros

- Some of the automation you can do, like with patient diagnosis', is good.
- I'm really trying to add another good thing but I'm coming up short

Cons

- Not user friendly
- Not billing friendly
- Doesn't even have a patient collections section. The trainer said we'd have to keep track of that on an excel spreadsheet.
- You either have to send patient statements for EVERY date they've ever been seen (even the $0), or you have to pick a date for the whole batch and if patient's have any balances older than that you have to go to each one and print it separately.
- Every time we called customer service to find out how to do something the answer was "you can't, the system doesn't do that".

Review Source
 
 

Kathleen from Chiropractic Professional Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Chirotouch Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Features, daily use, capabilities. Variety. Integration from Smart Cloud if necessary.
Patient education opportunities. Interface look.

Cons

Reviews suggest customer support is frequently required.
Cost is high for new practice. Efficiency may be reduced with required technical support. Limited opportunity for expansion. No longer, able to own, requires monthly fee now.

Review Source
 
 

Que from Pain Solutions Medical
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Stay away from this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very Shady business practices. They will charge for anything they can AFTER you spend 10k just setting it up. Wosrt decision in my 14 years of practice.

Pros

It is a basic software that allows us to take notes, manage scheduling and bill services. They same thing that other softwares do at a fraction of the cost.

Cons

Ridiculously expensive. You'll need regular support and they WILL nickle and dime you. There user interface hasnt been updated in about a decade. Customer support is a complete joke. They'll have you waiting for hours and sometimes days just to resolve simple issue. Less and less offices I consult are using them in favor of other systems that give much much more value for the money. Chirotouch has one of the worst reputations in chiropractic seminars and forums. I would not recommend using them if the software was free let alone 7000 dollars!

Review Source
 
 

Viel Patricia from Kalibrr
Specialty: Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

extremely innovative and advanced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It can do diverse assignments booking, overseeing understanding records, office stream and many more. It looks extremely innovative and advanced.

Cons

I think long queues when calling the customer service hotline is always a problem to big companies, although small, it was once an issue I had to face using this tool. The rep was very helpful though and polite.

Review Source
 
 

Dana from AG Dakota
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Easy to use and learn.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Having Doctors notes, patient history, exams results, any prevous patient history and scheduling all in one spot.

Cons

There wasn't really anything I can say I didn't like. Everything was easy to use and easy to teach to others.

Review Source
 
 

Richard from Advanced Health and Pain
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Has many functions but can be difficult to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is very robust. You can program it to do most of what you want. The billing part of the software is easier to use than others I've used in the past.

Cons

While you can set up macros, making changes in the software is not very intuitive. Adding in missing things takes some figuring out which can be a struggle. It is also expensive.

Review Source
 
 

Clyde from Genesis Wellness Clinic
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Support is very expensive and not helpful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This review is not over one incident, but cascade of issue over five years. They keep increasing their cost with a decrease in quality. When you make a recommendation, you're told to write it up to voted people to vote on it. My time is valuable and the nonsense from these people is beyond belief. Moreover, I spent thousands of dollars to create an infrastructure for my clinics to have a software that keeps on having problems.

Pros

Macros are great when they work. Unfortunately Chiro Touch does not allow you to copy and paste the macros without them breaking

Cons

Most of the times I have to figure out how to fix the problem on my own. Waiting forever to talk to someone. Tech support is awful and they take over your computer at times for the entire day without resolution. Moreover, the computer just sits there without anyone working on it. There has been times they just stay logged onto the computer the following day without any help. As though I am not a valued customer and they have better things to do then to help a paying customer! Great!!!!!!!

Review Source
 
 

Paul John from Pru Life UK
Specialty: Other specialty
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

ChiroTouch - Great health record manager!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ChiroTouch has a lot of rooms for improvement but it does the basic works effectively from scheduling to assessment and billing.

Pros

Fairly straightforward and easy to navigate. I liked that appointment setting is very reliable that there is no need to call for scheduling.

Cons

This software has a dull user interface and lags very often. Verification is very slow or sometimes would not work at all.

Review Source
 
 

Sharmaine from IT services provider
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

To review Chiro Touch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This makes our work done easily. Searching for patient information is easy as well. A very user-friendly app.

Cons

I do have some issue on glitches. I hope that it will fix soonest for better service of this software.

Review Source
 
 

Tyrel from Mid-South Spine and Sports Performance
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Bigger Company with uses for Basic Chiro Offices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Quickly produce notes And relatively simple billing software included with the product. Works well with basic chiropractic offices who do only minimal soft tissue work or sports work.

Cons

Customer service is absolutely horrible. It takes forever to Get on the phone with someone. And if you try to use the call back now option, they never actually get back to you within the allotted time and you end up having to call back again.

Review Source
 
 

Nolan from Cleveland university
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Worked pt bay at Chiro office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The layout and button configuration/ tabs make it very easy to use and is self explanatory to figure out.

Cons

The formatting, colors and overall appearance looks like something from the 90s. Doesn’t work with all types of devices.

Review Source
 
 

Christopher from Active Life
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Reminders

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that it sends out reminders to our patients letting them know of every appointment. The system overall is pretty easy to maneuver around and it has everything their at your fingertips.

Cons

I do not like that when patients receive a reminder for their appointment it doesn't allow for them to upload or save that appointment on to there calendar of course such as Google. I also don't like that although they offer everything that a clinic needs to successfully run a medical practice it charges you for each and every item and that for our practice gets pricey to use them.

Review Source
 
 

Lori Ann from David Chiropractic
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

ChiroTouch Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The executive is always very knowledgeable and extremely helpful. She takes the time to make sure that we understand how use Chiro Touch.

Cons

When a patient has more than one area that they need to address on one body part it does not allow them to answer at the same time, they need to hit finish and then add another body part.

Review Source
 
 

Louis from Spine Injury Center
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great Program and Support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I’ve been in private practice for 25 years and I have had many in house billing and outside billing agency’s over the years. The support team has shown to be the most assertive, organized, and pleasant billing company to work with. They responses to your emails, text or calls within one hour, and your request(s) are usually performed within one day. It’s a joy and pleasure to work with their support team.

Pros

I was able to construct a level 4 exam that meets All insurances standard with just a few clicks of a button.

Cons

None that I can think of. It has all that I need and that is required to bill. The billing software is great.

Review Source
 
 

Mike from Family Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

ChiroTouch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support is excellent!

Pros

Customer support makes things easy to understand, team is efficient and knowledgeable. With a calm manner team shows me how to tackle my issues and questions, I appreciate team patience very much. The ChiroTouch program itself is easy to use and keeps things very well organized and accessible. Everything is large and easy to read. It does a lot of the work itself!

Cons

The Scheduler is a bit more complicated than I'd prefer, editing block colors and active providers etc.

Review Source
 
 

Kyle from Dr.KyleChiropracticCenter
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Best Comprehensive Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

In any software package that is comprehensive I think that support and training are the keys to ongoing success. CT has a tremendous support staff and they are available online to help with questions and problems. In particular rep has come to the rescue of my office in times of front desk transitions by coming in at 6 am to help me to get back up to speed, to train new staff, and to help with a backlog of billing snarls such a transition can engender. She was always cheerful, detailed, patient, warm, ...and I do not think it an exaggeration to say she was instrumental to the health of my clinic at many times of transition and flux. Just knowing she is available with answers to back us up has given us a huge sense of security since the billing issues are always changing and evolving and she stays up on them. She knows the software inside and out and we consider her an essential part of our office team.
The software itself is comprehensive and has more functionality than I can describe. It allows the doctor to ipad notes on the fly..pull up reports that cover anything, handle EHR issues, and is moldable to the needs of many styles of practice. It is the Cadillac of software and was the best purchase I made when setting up my office. I have never regretted not going for a stripped down cheap software package. It really runs the whole office and if you are even considering a software company to incorporate into your practice this is the one to use.

Cons

Not to sound one sided...but I really have nothing that comes to mind. It seems they have talked to many DCs and have anticipated our needs before I do.

Review Source
 
 

Susan from Mitchell Clinic LLC
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

ChiroTouch Direct Connect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

CSR is a wealth of knowledge in ALL things Chirotouch related! If I have a question or need anything she is the first person I reach out to at CT. She is personable, punctual, knowledgeable, she strives to answer each and every question completely and she never makes you feel you are asking a dumb question. I can not recommend her enough! ChiroTouch has a gem in support team! If you haven’t used Direct Connect with her, you should!

Pros

Software support especially the Direct Connects with support team. Any question regarding the software she is your girl!

Cons

NONE!! I have not one complaint about ChiroTouch and support team. You can’t go wrong with her guidance!

Review Source
 
 

Lori from Chagrin Chiropractic and Wellness
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Very Compliant, requires a lot of time

Ease-of-use

Functionality

Product Quality

Customer Support

the support has made a huge difference in helping me to make this system more user-friendly. She is extremely knowledgeable, friendly, and even gave advice on things I didn't know I needed to know. She anticipated my needs and helped to make my ChiroTouch experience better.

Pros

Very compliant if you fill in all the data on each visit. There are special macros for personal injury, medicare, self-pay, and insurance.

Cons

It takes forever to fill the stuff out and often it is redundant on the same day of service for subjective and plan components.

Review Source
 
 

Joan from Williams Chiropractic Clinic
Specialty: Chiropractic
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

If it was not for Customer support who is so easy to learn from.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you Customer support . I would rather talk to her because she does not get upset when I can not get something she is trying to teach me.

Pros

Information is easy to find on a patient. The reports give us more information on what we need, The system is well organized as we learn more about it. Don't have as many steps as we did with the other program we were working in.

Cons

Some things are hard to figure out as in the insurance file and finding reports. This program was some what hard to learn. Did not like the fact that we were calling in to much to figure out small things. Sometimes the up dates are confusing. The other thing that is puzzling. When a patient pays off their account sometimes it stills shows a balance. Thanks to Customer support they helped us figure out the problem.

Review Source
 
 

edward from marlboro chiropractic health
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

EHR software that is good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nice program.. needs more work.

Pros

Excellent support. Fairly easy to use. Networking is very good. They have lots of options for patient text/emails and such..

Cons

Microsoft updates require us to contact support for help that sometimes requires reinstall. Biggest pain.... there are no ways to get patient visit totals and yearly patient visit totals. Office manager has to count them on the computer.. Patients ask how many visits do I have.. Pretty stupid not having this simple setup. My other software made life easier by having that option..

Review Source
 
 
 
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Showing 1-20 of 270

Cynthia from Bohannon Chiro
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Chiro touch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program but cost is high

Pros

Easy to use had all the necessary legal parameters needed to file claims and write notes as required by law.
No need to re check to determine if anything left out as required by law

Cons

Too expensive especially for someone just starting out in practice.

Review Source: Capterra
 

Zachary from Nicolai Chiropractic Center
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Overall good, but not sure if I'd do the same thing again

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows for seamless note taking, and has many features which can be added on or customized.

Cons

My biggest con is in their recent change in pricing. It used to be that you could buy the software outright, whereas now they only offer a monthly subscription service. Some may not think this is a big deal, but I HATE any company that switches to this pricing format (aside from things like netflix, hulu, etc.).

Review Source: Capterra
 

Heather from Davis Chiropractic Center
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

5 Stars!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software makes its so easy and efficient to do chart notes, collect money and schedule patients. We were able to customize it to fit our practice.

Cons

Online support at times can be a challenge.

Review Source: Capterra
 

Dwyer from The Practice
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Better than the others

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our experience with Chriotouch has been a win-lose situation. I like all the different features and options as well as the look, but the stability of the software makes it really hard to justify the price.

Pros

We choose chirotouch after trying a few other chiropractic software and it seemed to be better than the others overall. It was more intuitive and is very easy to use. There are a lot of different features and options in this software which is nice. I like the quick check in option for checking in clients. Chiropractic offices move fast, so this is an important feature.

Cons

There is glitches and issues getting connected to the service often. It is quite a chunk of change initially, which is a little unfortunate as they don't provide much information on the website before you purchase, they push you to start a demo. The demo is great, but it doesn't answer many questions if you are trying to shop and compare the different software options.

Review Source: Capterra
 


November 2018

November 2018

Best I have seen, but still not perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, in comparison to the options, I would, and do recommend ChiroTouch. There are some things that are less than ideal. However, the product is functional for my high-volume clinics.

Pros

Several functions and features that most chiropractic software lacks
IT support is great
Once you get used to it, it can work well for you

Cons

Cost is high
No longer offering license purchase
No ability to truly run multiple clinic locations
Reports are sometimes inaccurate
Training is very weak, even after going through their "University"

Review Source: Capterra
 


November 2018

November 2018

Not worth the time or Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Long and arduous hours of wasted time to attain basic functionality.

Pros

It has a good suite of potential options and could be made quasi-functional if you are willing to learning the ins and outs of the system and create your own specifications.

Cons

The long version: I have worked with at least 5 different chiropractic EMR systems, both as a clinician, office manager, and IT support and have helped no fewer than 4 clinics transition from other systems to ChiroTouch (against by recommendations). I am also a chiropractor with a strong background in billing and compliance and have used ChiroTouch extensively at several different offices and in school. I say this so you will take my recommendation seriously.

ChiroTouch can be a functional system, but is far from the end-all be-all that it would have you believe. Firstly, it is expensive to set up and to pay for month to month. Most of the really useful features it offers cost an additional monthly subscription and it can easily get more expensive than your office rent per month. Secondly, the system is Server based, not Cloud based. For those of you who don't have networking experience, this means that it is difficult to connect to the system outside of the office (for example if you wanted to complete outstanding charts from home) and it is very slow if you manage it. Thirdly, the system has separate, poorly integrated apps for scheduling, patient account management and charting and will drive your staff crazy unless they have 3 monitors. Finally it take DAYS to WEEKS of complicated work just to get the system functional for day to day operations, and even then it lacks some basic billing functionality. If you are looking for a new EHR, I recommend ChrioFusion.

Review Source: Capterra
 

Kiara from JHACH
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

User Friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Makes daily tasks easier. Searching for patient information is a breeze. Easy to use.

Cons

Sometimes there are glitches, other than that no complaints.

Review Source: Capterra
 

Nicholas from AIM Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Functional but overpriced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to make your own macros is very nice and you can create links with ease. It is relatively easy to use.

Cons

The server issues! This is not what you want to deal with when you have a full schedule. One must have an IT person on speed dial for server issues. A lot of other EHR systems work well on cloud based formats with really great deals. The general upfront cost was wayyyy too much.

Review Source: Capterra
 

Viviane from Absolute Chiropractic, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

One of the Best Programs for Chiro Offices

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

This really is a great program to use if your office staff are not technical geniuses. Easy to use, easy to explain, and easy to figure out if you are a temp left on your own, this program is the backbone of any chiropractic office.

Pros

The design and ease of use. I really like how it set up the daily schedule, and the ease of checking patients in and out, accepting payments and processing insurance. SOAP notes were professional and organized.

Cons

Monthly statements were laborious to set up and print out properly. Sometimes inputting insurance payments got messy.

Review Source: Capterra
 

Kelly from Pend Oreille Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Chirotouch is the Ferarri of Chiropractic Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I don't know why we didn't use Chirotouch sooner

Pros

It is so easy to use and incluedes all of the features necessary to make my life easier. Support is right there when you need them via chat or phone call. I love that I can resolve technical issues during a chat while staying available to answer the phone or help customers.

Cons

It is up there price wise, but I am able to do more without hiring help. It saves me all kinds of time and even though it is expensive, I believe that I save money in the long run because of the time I save, the extra employees I don't have to hire and the money I make during the time I am not inefficiently working. Also,

Review Source: Capterra
 

Ashley from Young Living Essential Oils
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Excellent chiro software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Ease of use; multiple providers; taking payments is easy; overall functionality is great.

Cons

Would like more options in the ledger statements and billing statements areas.

Review Source: Capterra
 

Jason from Active Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Buyer Beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Disappointing

Pros

They were supposed to integrate easily from Autmn8

Cons

The company couldnt care less about your success once you have purchased

Review Source: Capterra
 

james from James J. Hether DC PL
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Chirotouch EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is the best thing I did for my practice besides going to chiropractic college. The exams and daily notes are very easy to use. I like that I can customize the exams and drop downs to anything I like. I do not have to do another doctors exam, I practice the way I have also practiced and better. The ADL and FOAs are easy to tract patient progress.

Cons

California time, so customer service is not open until 9 am.

Review Source: Capterra
 

Lana from Menner Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Menner Chiropractic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good service, easy to use, sometimes slow and customer service not always helpful

Pros

Software is very easy to use and follow.

Cons

Sometimes the software is very slow, insurance verification does not always work which take up our much needed time.

Review Source: Capterra
 

Natalie from Adams & Knight
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Appointment making is effortless!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The ease of making appointments! I don't have to worry about waiting for someone to get back to me. I can literally book my appointment(s) in less than a minute!

Cons

I am unable to cancel appointments online, I have to call.

Review Source: Capterra
 

Dale from Prince Parker & Assoc
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Practice management at its best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall out of the many other options out there ChrioTouch has held strong to the pursuit of the highest level of customer satisfaction. The combination of EHR, Billing & Practice Management solutions built in to the ChiroTouch system are priceless to any growing practice. My hope is that they not forget what made them a great software solution and regroup and continue to thrive.

Pros

The scale-ability is priceless for growing practices. Fair pricing.

Cons

The support team seems to be somewhat lethargic at times, Over the year the company has grown and it at times seems to have lost its path but does maintain a top level of quality.

Review Source: Capterra
 

shirley from Dr Kyle Chiropractic Center
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Chirotouch has been a great addition!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall we feel that CT has been a great addition, the support team is wonderful, and we feel that anyone considering software should look to this product. It does everything. My advice is not to go with a cheaper product when the software you choose will help or hinder you everyday

Pros

This software helps run our entire office. Support has been great! Our support person will get with us at 6 in the morning if we need her and has been supportive, and patient with training new people and helping us get the most out of all the features the software provides. She has helped our office get up to speed with the billing portion of the process with employee changes and has amazing knowledge base. Software is visually easy and makes the flow in the office quite seamless.

Cons

not sure, when we first bought CT a few years ago the wait for support was an issue. But, over last year or so 90% of our questions can be addressed through a simple Chat Widget where a support person gets right onto your computer and together work through the question at hand and this usually only takes a minute or two to connect.

Review Source: Capterra
 

Christine from Weber Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Chiro Touch is fairly easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Working with the staff is wonderful. Took a little bit of time to understand sme of the program but with help from our customer service rep, I'm much happier working with this program.

Pros

I like the scheduling and billing function . I love working with our customer service rep when I have any issues. She is very knowledgeable and a great caring person to boot. She makes my job much less stressful.

Cons

What is difficult is the Insurance portion of this program. It is hard to remember how to changeover DOS to another insurance if the insurance wasn't changed prior to the doctor adding charges.

Review Source: Capterra
 

Brendan from Institute for Spine and Sports Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Chirotouch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This soft ware allows me to build systems into the practice to run consistent and smoothly.

Pros

Great platform to be able to create notes for any style of practice. Great customer service esp the Direct Connect sessions with the customer representative. Incredible knowledge and has been so helpful for my billing staff. Makes using Chirotouch for all insurance billing and collecting much easier

Cons

The report part of the system is not as good as I would have liked. Difficult to get some reports with detail and difficult to get demographic and psycho graphic information out of the system

Review Source: Capterra
 

Julie from Roberts Chiropractic PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great Software Support Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Love how the Support staff can walk us through any questions we have no matter how complex we think it is there is usually a quick fix

Cons


No con's at this time. Wish there were more hours in the day so I could figure more out that the software has to offer.

Review Source: Capterra
 
 
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