DrChrono EHR Software


 

DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.  

The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.

Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.

 

DrChrono EHR - DrChrono EHR
 
  • DrChrono EHR - DrChrono EHR
    DrChrono EHR
  • DrChrono EHR - Electronic Health Records
    Electronic Health Records
  • DrChrono EHR - Face sheet
    Face sheet
  • DrChrono EHR - Mobile view
    Mobile view
  • DrChrono EHR - Payment analysis
    Payment analysis
  • DrChrono EHR - Patient timeline
    Patient timeline
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

356 Reviews of DrChrono EHR

 

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Software Advice Reviews (252)
More Reviews (104)

Showing 1-20 of 252

Pamela from Flatiron Family Medical
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great potential but only useful if you have IT background

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

An Absolutely beautiful looking EMR and amazing with apple products. Love the patient check in feature. Just give to the patients when they walk in. Works seamlessly with square as a payment option. Easy on the eyes. Very easy to use once the modules are created. Quick to learn once set up.

Cons

You basically need to know IT to put it together - the modules. Nothing comes with it. It literally takes hours and hours and weeks and weeks to work on the modules. Very disconnected looking final note. Billing through trizetto was atrocious. It's a shame as this product has amazing potential to be a #1 software. Hard to reach anyone in charge - which seems to be the "new normal" for EMRs these days we've come to find out. Missing quite a bit of functionality for primary care.

Review Source
 
 

Bonnie from Hunter Vision
Specialty: Ophthalmology
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Simplicity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easily understandable and user friendly. Especially in Ophthalmology field. Simple to change templates/forms when needed.

Cons

One major problem that I do not like about Dr. Chrono is that it is difficult to see the exact time an appointment is being booked at. The time slots never line up correctly until you actually click on them, and then it is easy to accidentally double book patients.

Review Source
 
 

Scott from Beaches Facial Plastic
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Dr Chrono review in Facial plastic surgery

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it is a great emr and RCM for small practices and small plastic surgery practices with a facility. Customer support and correcting issues needs to improve, however.

Pros

It’s very user friendly and the notes are easy to template. It is also a very intuitive system that is based upon Apple platforms. It is also user friendly for the staff to enter patient information and schedule appointments. It works for the physician on an iPad or iPhone wising an application.

Cons

The biggest downfall of the system is there lack of phone support and it can take several days or weeks to resolve an issue. With the new update, we still can’t send facility UB-04’s and the support team has not kept us in the loop on when it might be fixed since their new update. This is a definite flaw in their support.

Review Source
 
 

Savannah from Belle Medical
Specialty: Plastic & reconstructive surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

DrChrono makes it easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DrChrono for the most part is really easy to work with and learn!

Pros

I really like a lot of the different features of DrChrono, the form builders, the scheduling is simple, billing is simple. It's user friendly and easily manageable!

Cons

We have found glitches once in a while, whether it be that consent forms don't auto-populate like they're set up to do, or a picture or document won't save.

Review Source
 
 

Michelle from Hunter Vision
Specialty: Correctional health
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Easy to navigate!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The schedule is super easy to read quickly and filter for specific appointment types. I also love the feature that warns you when there is a duplicate patient.

Cons

I wish there was a "find the next available appointment" feature and I don't like how the page clears if you don't save the first and last name before clicking to another app to get other information when adding a new patient.

Review Source
 
 

Annie from Healthcare
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Few issues, but mostly usable and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Mostly good, some very irritating issues, but mostly good.

Pros

It's relatively easy to use, and has a lot of really good features. Easy to schedule patients, easy to store documents, easy to fax things.

Cons

When you have more than one provider in a practice, it's too easy to send things from the wrong provider. You can't refund a partial charge on a card. You can't schedule breaks over breaks, so sometimes making changes to the calendar can be very frustrating. There are also things that we'd like DrChrono to change, but they only say that they're working on it.

Review Source
 
 

KAREN from Del Mar College
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Review of DrChrono ERH

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I don't have any general comments about DrChrono. As I mentioned earlier, the students find the software very easy to use. I will continue to use DrChrono to teach about electronic health record systems

Pros

Ease of use and easy to use features. The software is easy to navigate through. Students find the software easy to use.

Cons

I don't have any cons with DrChrono. When compared to other software used in the past, Dr. Chrono supersedes them.

Review Source
 
 

Rebecca from private practice
Specialty: Psychiatry
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

I like it so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was referred to from a friend who uses it. I agree that it's the way to go.
I could have gone with an "out of the box" EHR which would have got me up and using it faster however I would have been frustrated with the lack of customization in the end.

Pros

adaptability to my needs
e fax
data input from patient prior to their appt
patient educational materials
I can send handouts and information to patients after the appt.
I don't have to click on too many pages to get through my note

Cons

Not super mental health oriented, like other EHRs
It almost feels like too much customization at times (but in the end this is a good thing)
Not always user friendly when just trying to get from one point in the chart to the next.

Review Source
 
 

Dorothy from Family Foot Care
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

WORTH A LOOK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think it is worth a second look and I plan to do with that in the very immediate future.

Pros

Product seemed to have good support,And has a lot of features that are helpfulWith electronic records andPractice management.

Cons

It was not set up very well for specialty care when I looked at it and started using it on a trial basis.

Review Source

  Response: The DrChrono Team , DrChrono

Date: August 2018

August 2018

 

Hi Dorothy,

Thank you for your feedback. We have many podiatry practices that have been using DrChrono EHR for quite some time now. Please reach out to us at ehr@drchrono.com and we would love to show you a personalized demo for your practice.

Best,
The DrChrono Team

 
 

Charles from NPI
Specialty: Pain management
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

The best way to describe DrChrono is 1 sentence, better yet, 1 word is: Amateur

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I hope they change some simple things and this could pass as a functional EMR.

Pros

It is cheap and they tell you that they offer a lot of quick tools. Overall, I would say that procedure notes are actually really quick which is the way they should be. Having said that, they are quick if it is a routine procedure. Any deviation from routine and it's really difficult. The iPad App is very funcitonal compared to other apps, but is still limited by the architecture of the program as a whole. In 20 years when the general public knows how to utilize an ipad efficiently, this product could be really good as far as the check-in/data gathering phase of patient care.

Cons

The program has far too many limitations. Simple things like headers and subheaders aren't really even headers or subheaders. It's rather impressive. Customer support is almost non-existant if you want something more than the routine minimal functionality. This program can't even get prescriptions correct. They omit the start date and end date of a prescription. They say "the start date is the date you write it". Well, what happens if you write a controlled substance that doesn't start for a week because they just filled a 7 day supply from their surgeon? Well then you are left hoping that the pharmacist notices the DNF in the comments section (the comments section specifically states: do not put start date, or any other important information). Everything about this program is like a teenager that took a programming course and thinks that they can do everything now. They have canned videos to show you how to do basic things. After that, you're on your own. It's just you and the glitches in the system trying to find your way through life. I'm 30 and fairly tech savvy, so I've been digging really deep into the program to maximize it. On the surface it looks great. After you pass through the first layer of promises...good luck.

Review Source

  Response: The DrChrono Team, DrChrono

Date: August 2018

August 2018

 

Hi Charles,

We don't see you as an active DrChrono user or customer in our system. If you need support or help with your account, please email us at ehr@drchrono.com so that we can assist you.

Best,
The DrChrono Team

 
 

Sandra from Formula Wellness
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Absolutely wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and understand. Videos that are in help tab are very handy when first learning they system.

Cons

Opens too many windows.
I am not fond of all the windows that open when clicking on tabs in pt chart.

Review Source
 
 

Kevin from medical practice
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Big promises, little performance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Within days of purchasing the system I realized I made a mistake. I attempted to resolve this issue and corporate referred back to the contract and essentially said 'too bad, you signed a contract' Keep in mind I never implemented the system and was in the training process when I discovered the gaps in service and the corporate policy of profits before service. My business fax number is now lost, so my patients and colleagues can't fax me, I now need to get a new fax number and change everything that had my fax number on it. I do not and will not use. Be very careful before you sign on the dotted line with this company.

Pros

Dr. Chrono has a nicely packaged sales promotion. They even speak of a free one month trial, but my free trial turned into a debt that I can't get out of.

Cons

Terrible service, little effort to do what is right for the physician. They botched my fax number and now I have to get a new one, creating a lot of stress and cost to my practice.

Review Source

  Response: The DrChrono Team, DrChrono

Date: July 2018

July 2018

 

Dear Kevin,

We are very sorry to hear about your experience. Our support hours are Monday - Friday 8 am - 8 pm EST and we also do have support on the weekends if needed. These hours are standard and available for all customers. I was also informed that both your account manager and implementation specialist are actively working with you to resolve any questions or challenges you are having. Please reach out to us at ehr@drchrono.com if you have any other questions.

Thank you,
The DrChrono Team

 
 

Kenneth from Pinehurst Wellness & Urgent Care
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Auto reminder does not work properly for almost 3 months.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

We can't give any pro comments until this issue is resolved and feel it is unfair to give any positive comments when we are loosing business.

Cons

It has been three months and the auto reminders is still not working properly. With multiple locations we are at an all time high with the auto reminder still not working properly. There are days where it does work and then there are day where not a single reminder is set. We have been told that this was a global issue and that it has been fixed but yet it hasn't. The auto appointment reminder was major selling point and feel very disappointed.

Review Source

  Response: The DrChrono Team, DrChrono

Date: July 2018

July 2018

 

Dear Kenneth,

We are very sorry to hear about the issues you've been having. Our internal team has informed me that they've been in contact with your practice and is currently working to resolve the issues. We will be reaching out to you to provide updates on the progress.

Thank you,
The DrChrono Team

 
 

Steve from Ankle & Foot Specialty Clinics, LLC
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Listen to all tutorials and videos. Still got to the help tab to figure out how to do stuff. Faster than calling the rep. and setting up a time.

Pros

Ease of use and functionality. Paper use and printing are basically gone. Faxing is electronic and quick.

Cons

It has it all so there is a lot to learn. I use everything they have and sometimes get negative feedback from my patients who demand a person who speaks good english. Not much cultural diversity in my patients.

Review Source
 
 

Nicole from Relief Clinic
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Excellent EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great customer service!

Pros

I love the IPAD function and the patient portion that allows patients to complete there paperwork. I like the smooth transition from patient to physician.

Cons

Inability to change titles on main patient information for our business purposes. It would allow patients and other providers to find where they need to fill out easier.

Review Source
 
 

james from TCS Housecalls
Specialty: Geriatric
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

not bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Think 'Practice Fusion' with a billing/practice management component built in.

Pros

the system itself if very fast, it is ipad ready with their own app, implementation is very quick; completing an encounter note is fast and easy

Cons

very light on advanced features and automation; very few vendors in their app market; not very customizable. Not too bad for a small practice, but I can't imagine using it for a larger practice due

Review Source
 
 

Dae from Song Eye Center
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

A very good combination of functionality, features and cost.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

very easy to customize the template. the billing and pt management is also very easy to use. the monthly fee and set up cost is very good

Cons

customer service is not always easy to reach by phone. most have to be set up by appoint via email.

Review Source
 
 

Sara from ElderServe Healthcare plan
Specialty: Other specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

User-friendly and HIPPA compliant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to access, the information displayed is useful not only for the Front office but for all the healthcare providers.

Cons

There should be a back “key” to ease the navigation. I did not find many cons in this system, I enjoyed working with it.

Review Source
 
 

Scott from Integrative Brain and Body
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Everything all in one place!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We are a start up practice that has multiple specialties. We have Chiropractors and Nutritionists on staff and Dr. Chrono has been great keeping everything all in one place. We run many different labs and our office is as paper free as you can be in today's day and age. We love being able to scan previous labs and save them underneath different patient folders. We also love the customizability for appointment profiles and note templates. EHR's in general are going to be more slow than paperfiles for recording notes, but DrChrono makes it a lot faster.

Cons

The only negative thing I have to say about the program right now is the additional costs to add practitioners to the software.

Review Source
 
 

Julie from Correactology
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Intrigued

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

- need more then 1 person to talk to for questions

Pros

EMR
Schedualing
I like that it’s easy to enter patients in the system.
- I like that you can enter your own template but I don’t like that you can make your own receipts as I am part of an insurance organization.

Cons

- credits and balances needs a bit of work
- overall end of day sheet including debit amount totals,mastercard totals and so on
- more tutorials

Review Source

  Response: The DrChrono Team, DrChrono

Date: September 2018

September 2018

 

Dear Julie,
Thank you for your feedback. We have recently enhanced our patient payments and processing methods. We would love to set up some time to show you how to run and analyze your custom reports as well as different ways to deal with patient insurance receipts. Your account manager also offers account review so you can take full advantage of DrChrono. Plus, please check out our new resources page (https://www.drchrono.com/resources/ehr-training-video/) with our updated training tutorials. As always, you can reach out to us with any questions.

Best,
The DrChrono Team

 
 
 
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Showing 1-20 of 104

Ryan from quorum
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Well designed, browser-only UI;

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall strong EHR system; works best with Apple products so is ideal for iPad usage; efficiently formatted and organized

Cons

Apple-dependence may not thrill some customers

Review Source: Capterra
 

Doug from InBody Chiropractic
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

This is the EMR you need

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Drchono practice management has solved all of our issues in the office

Cons

There is nothing wrong with this system, in fact it does more than we need

Review Source: Capterra
 

Abbey from Fit 4 Life Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

overall worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using drchrono for over 5 years, we have recently added the billing feature and it is working out great. We love it.

Pros

The software is user friendly and definitely laid out and user friendly like an apple user would expect. The final document is polished around the edges like a mac user would expect. Clean, crisp and user friendly.

Cons

If you do have a problem or a question that requires customer support there is no phone number to call and get immediate help. You have to submit a ticket and wait for them to get back to you. The turn around is usually 24 hours, and if you are not available when they call they leave a number to call them back on. The number then becomes inactive after about 1 month, So you cant keep the number and call in later with a new question.

Review Source: Capterra
 

yasen from vmg

June 2018

June 2018

MY EXPERIENCE WITH THIS SOFTWARE IS BEYOND AMAZING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

system is easy to change notes and re format.
Easy to on iPads
backup system is easy to manage
prices for plans are not to bad
comes with new user tutorials

Cons

sometimes system does not save things
don't like that you have to put in a ticket to fix a problem

Review Source: Capterra
 

JOEY from VALIANT MEDICAL GROUP
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

User Friendly Platform for all Healthcare needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

DAILY EASE OF THE WORK FLOW

Pros

Dr Chrono is an excellent patient care program that can fulfill all healthcare and business needs.
Ability to customize templates, patient data and can even use on apple ipad / phone or android devices. Amazing technology.

Cons

There are different price levels which is great but does not allow a la carte items from the different price structures.

Review Source: Capterra
 

Rebecca from AXIS HEALTHCARE GROUP
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Works fine for outpatient psychiatry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I had a good experience with customer service at the beginning, they were available to show me the software. I also like the way you can set up appointment reminders. The layout of the site is fairly intuitive.

Cons

The mobile app is somewhat difficult to navigate and does not have all of the features of the full website.

Review Source: Capterra
 

Kristen from Relief Clinic LLC

June 2018

June 2018

Easy to use, easy to schedule, easy to train

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the most the ease of scheduling patients. Can stay on the calendar and add new people to the system with new patient button, very user friendly. Can just hover over appt for pt demographics makes calling and verifying appointments a breeze as well as drchrono sends out reminders to patients that are customizable!

Cons

I do not like that the med list doesn't carry over and isn't easy to use. I do not like that I cannot email patients from dr chronos.

Review Source: Capterra
 

Nia from DISC Sports and Spine/LASO

June 2018

June 2018

User Friendly for the staff and patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The patient portal, communication and confidentiality, patients are able to request medication , communicate concerns and retrieve records . We also like the New referral option, we are able to send a referral to other physician offices along with documents necessary to aide in the patients care , we are able to send everything in one fax. Very useful tool.

Cons

The site can run slow at time, also we are not able to complete some forms and orders online, in which would really be useful to be able to complete and send a Physical Therapy Referral or Prescription to the patient via the portal.

Review Source: Capterra
 

Hector from RM Healthcare LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

average. the program fail sometimes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

friendly one. easy to use

Pros

The software is easy to use, i like that, my wife too. the facility to access the patient, the way to speech to the ipad is so cool.

Cons

you do not have somebody at the moment when you need it. the icloud thing is half and half, most of the time you have to close the app and restart it to continue with the work. Labs are always a problem they never receive it. with that situation of the labs i can tell that maybe is the labs company and not the Drchrono, but im not 100% sure whos guilty for that.

Review Source: Capterra
 

Yunchin from Essential Chiropractic Clinic
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Easy to read on one page

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

scheduling and reminder

Pros

It is easy to schedule , reschedule ,cancelled patients' appointment. It is easy to read weekly or daily , monthly schedules.

Cons

It is not good chiropractic soap form that I can just click to form the note in couple minutes. I either create one for my own practice or use the template someone had made.

Review Source: Capterra
 

Sarah from Red Blossom Medicine, LLC

June 2018

June 2018

Top quality Tech Support, apple integrated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Intuitive use
Customer Support
patient portal with intakes that auto-populate the chart, my handouts, and superbills for patients submitting for out-of-network claims
fax in/out
Illustrations for SOAP notes
Billing
supports multiple locations
email campaigns to notify my patients about practice changes
Sales team did not use aggressive sales strategies to rush me into signing contract

Cons

too many windows pop out, one per patient, sometimes more than one and my computer gets crowded with so many tabs that I cannot identify unless I click on them. But it's possible this is a setting I can change, I just don't know yet.

Review Source: Capterra
 

Abby Irwin, MD from MindConnectMD Telepsychiatry

June 2018

June 2018

good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

updates frequently, easy to use, apps available for ipad and I think iphone and Android, haven't used in a while

Cons

more integrations, priced a bit more fairly for individual practitioners costs are high to survive, would recommend more flexibility in forms

Review Source: Capterra
 

Yana from Medical Practice

June 2018

June 2018

Dr. Chrono allows for me to have all of my SOAP notes properly organized and accessed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease and comprehensibility of the program. It is easy to teach and learn as a first time user.

Cons

Sometimes the program runs slow and it significantly increases the time it takes to fill out one chart.

Review Source: Capterra
 

Christina from Self Employed
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Drchrono is easy to use and there are people standing by, ready to help if you need it.

Ease-of-use

Functionality

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Value for Money

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It housed a place to organize and send all of my EHR needs.

Pros

It is simple but fast and effective. There are plenty of webinars to show you firsthand how to use this website and the tabs are self explanatory.

Cons

I like it just fine. It runs quickly and smoothly. I feel it is fine the way it is. There are plenty of webinars to show you firsthand how to use this website and the tabs are self explanatory.

Review Source: Capterra
 

Shannon from Hegarty Family Chiropractic

May 2018

May 2018

Been using them for years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

This is a great starting EHR because they offer the free option to start so you are able to work with it for awhile before committing to a payed version.

Cons

The customer service is good but not great, several times I have had questions or needed help with an issue and it has taken upwards of a week to get things solved sometimes unresolved. When they do updates they don't give new tutorials telling how things have changed and how to utilize the new additions.

Review Source: Capterra
 

elizabeth from edward l. riceberg m.d.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

reliable,efficient

Ease-of-use

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structured charts without paper

Pros

can connect with several devices ,very easy to maneuver through the program, the medical records are kept with meaningful use in mind , and keeping up to date with needs

Cons

i wish it could interact information with my lab, as structured info to be counted as meaningful use without having to add expensive software

Review Source: Capterra
 

Cheryl from Vista Maria
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

It's not the worst software to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

I like the rendering of information from one template to the next, ie, med review to med review. I like the search feature it is quite thorough.

Cons

I do not like that the notes do not render across templates such as the HPI in the Initial "Psych Eval" does not pull through to the "Annual Update" template
I do not like the medication ordering section, it is really difficult to tell what is ordered and what is d/c'd, etc

Review Source: Capterra
 

Tracy from Self-Employed Contractor

May 2018

May 2018

Easy to use program with great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
Value
Support
Pros

I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road.

Cons

The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming.
Also the reporting was very minimal but has gotten better through the years

Review Source: Capterra
 

Zurisadai from Alliance Child and Family Solutions

May 2018

May 2018

I enjoy the various options I have to input my notes and the free reign

Ease-of-use

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Pros

I like the organization of the program and the ability to provide templates that are necessary to my use. I love how the program has set up mental health and physical disorders already recorded in order for me to use when dealing with diagnostic tools.

Cons

It feels complicated and has too many options for me to use when first starting out. Not user friendly for beginners.

Review Source: Capterra
 

Adam from The Center for Osteoporosis & Bone Health

May 2018

May 2018

Customer service is unreliable and multiple glitches with saving patient demographics

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support
Pros

1. That it is web based
2. That it is cheap per provider and added users compared to other EMR systems
3. The statistical graphs ie pie charts are pretty neat and easy to read

Cons

1. Patient demographics don't always save making billing difficult
2. Customer service and EMR support is very unreliable
3. Training programs CANT answer simple questions
4. Templates are difficult to create
5. Building documents and implementing them are almost impossible
6. The daily clinic schedules per provider are too elementary and color scheme difficult

Review Source: Capterra
 
 
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