eClinicalWorks EMR Software

3.41 / 5 (260)

Our advisors have recommended this product 28 times in the last 30 days

About eClinicalWorks


eClinicalWorks is an integrated electronic health record (EHR) and practice management solution providing technology through every step of the patient care delivery process. Features include patient engagement, televisits, care coordination, population health and financial analytics.

eCW device integration allows for structured data capture and trend analysis, while customizable documentation options assist clinicians across multiple specialties. The Patient Hub allows users to access all of the components of the patient chart including patient demographics, billing, previous and upcoming appointments and outstanding items.

With eClinicalWorks V11, clinicians gain access to Eva, a virtual assistant that helps clinicians recall patient histories, compare current and past progress notes and more. Version 11 also includes credit card payment with card on file and interoperability to aid in care coordination.

eClinicalWorks can be used on a PC or Mac using a web browser, smartphone or an iPad.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

260 Reviews of eClinicalWorks

Average User Ratings

Overall

3.41 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(63)

4 stars

(79)

3 stars

(47)

2 stars

(26)

1 stars

(45)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 260 reviews

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March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2019

Progressive EHR with lots of options

I've worked with a number of EHRs (NextGen, Practice Fusion, ARIA, Meditech, Athena) and this has overall been my favorite. Most often the complaint I heard from people was the inability to understand the support reps, but compared to other vendors, issues were resolved more quickly. A lot of the offerings are add-ons and do have a cost, but compared to other vendors, I found them significantly more reasonable and thought the product was a very good value. Overall, it worked well. We were cloud based and had very few issues with the hosting. I would definitely recommend.

Pros

Vendor is very progressive in developing new features. For example, we could pull data from home blood glucose meters or fit bits into patient visit notes if the patient linked an account through the portal. Tracking for CCM billing was easy and built into the system. Patient engagement features were great, such as automatically notifying patients that prescriptions were sent to the pharmacy, calling for appointment reminders from the schedule and updating responses directly to the appointment. If you need to notify the entire schedule of a provider absence, it's very easy to automatically send out notifications. Lots of technology options for collecting data including inexpensive check-in kiosks and apps for phones and tablets. Software can be an installed application or web based. The software is very flexible in most cases and there are numerous ways to get from/to anywhere in the system quickly. You can open multiple instances of your login to allow you to document in one chart while viewing something else. Integrated faxing made for one less thing to support/review.

Cons

Reporting on clinical data is not good at all. It's very difficult to search the database and get accurate results on labs/medical history/diagnoses/etc. We tried RCM services early in their existence and found them very unreliable but that was a number of years ago. Updating note sections during a visit could contain a slight delay when clicking between different sections of the note, but not terrible.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

December 2018

You can get by with it but it is plagued with unhelpful support, errors, and out-dated

Not satisfied.

Pros

You have the ability to do most things you need for medical practices. You can schedule patients, upload documents, run reports, bill and make claims, submit claims electronically and through paper printing, fax, e-prescribe, make telephone encounters, keep user logs, etc. It is an overall all-comprehensive product.

Cons

There are so many glitches it is pretty ridiculous. We are always playing catch up to fix numerous things that goes down. There is never a 2 week period where everything is running smoothly.
The technical and customer support is also weak. They do a good job of getting back to you most of the times, but it takes them quite a bit of time to figure out what is wrong and fix it. Not only that, but communication is a bit tough as I believe most service technicians are located out of country and have heavy accents.
ECW also charges you for so many add-ons that it gets to get ridiculous. They push their products and interfaces so that you need to pay them more than the monthly base.
Also, ECW is starting to get out-dated and behind. When we first signed up with ECW about 14-15 years ago they were top of the line. But they have quickly fallen behind all the other electronic medical records systems that have started. It has been frustrating trying to keep up, especially because of all the new medical record regulations government has been pushing.
ECW is also not friendly with other databases. If you need to submit certain information and electronic secure messaging, you can only do so by forcing the other party to sign up for ECW's communication system which of course no one wants to do.
Also, if you try to switch out of ECW, all the data in ECW cannot be transferred easily. They purposely make it hard for you to switch out and hard for anyone to work on tech. I'd say skip.

April 2018

cheryle from south central public health department

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Functionality

4.0

April 2018

Great for our small health department

We spent the time to document our processes and identify areas where we wanted change. When the business analyst came, we were able to concentrate on how we wanted the EMR to work. This is the difference in having someone install an EMR with the "usual" processes and making it work for you. They are very willing to work with you to make the product work for your needs, you just have to identify what you want. If they can't change something (we wanted a couple of languages added to the list in demographics and couldn't because they were not on a standard list) they can work with you to find a solution.

Pros

This is a very cost effective EMR for our small health department. We are able to customize progress notes to allow for fast and efficient documentation of immunizations. Messenger can be used to call and cancel patients if an emergency happens and we need to cancel patients. This can be done from the internet anywhere, which can be a big help not to have to go into the office during a severe weather event. We have had very responsive staff from eCW who helped us during customization and implementation. The chat feature on the support portal can give quick answers (except on Friday afternoon). The support techs have always been quick to get back to us. The eCW university that has videos to either train new staff or remind current staff of processes is very valuable. This saves trying to construct training materials on your own.

Cons

Data entry for historic immunization records is time consuming. I look forward to a time when we will have bi-directional data transmission with our state immunization database, which will eliminate the historical documentation. As others note, there can be difficulties with communication if a support person does not have English as their first language. It just takes slowing down and being patient.

September 2018

Jason from Peak Family Medicine

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

It gets the job done

It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance.

Pros

ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.

Cons

There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.

September 2018

Debbie from Carol Fischer, MD PC

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

September 2018

This software company continues to update the software and tries to keep up with the ever changing Health care industury

Support has improved over the past 6 months. The technical teams really care about solving the issues that arise. You can really tell the staff at eClinicalworks are very committed to customer satisfaction. When so many companies are not concerned with customer satisfaction I am glad that we are using on that is.

Pros

Always changing and updating the operation of the Software to keep up with the ever changing Health Care Industry

Cons

The Software is so flexible and we have been using it since 2006 we really need to develop additional ways to make documentation of Progress notes easier for the providers. When we were trained back in 2006 to develop templates and to use the software for our Providers a lot has changed over the years. It has be difficult to keep up with all the enhancements and developments to the software. Now is the time to really take a good look at how we can go back to making documentation even better for our providers to improve their experience with seeing the patients and not feel so much like it is all about computer documentation and not about the patient any longer. As we move forward into fee for service payment for providers, more is required of the providers and easing their burden is key.

March 2019

Kerri from Own Business

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

March 2019

What's In Eclinicalworks For You?

Overall our company has been well pleased with Eclinicalworks, it has assisted in helping us know what areas need improvement for reporting, organized in one system tasks for tracking, assisting the provider in knowing what is being billed and received, and just changed the way that things are done in our practice. I do agree there are a few hiccups, but as they change a little each month more and more of those minor problems are worked out. Plus if you encounter an issue you can check their website for knowledge prior to creating a ticket and watch a simple self-explanatory how-to video.

Pros

Eclinicalworks is an all inclusive software. I love the fact that you can send messages to staff and track whether or not they have worked and the general way the software works. It has a fax inbox, document box, prescription box, and a great way of tracking progress in all areas.

Cons

I will say there are a couple of downsides to using eclinicalworks but the pluses definitely outweigh the minuses. If you have any issues a ticket must be made and you must await a call back for issues to be resolved, and the billing cannot just be batched at the end of every day and billed, each claim must be touched. But the upside to this is that this eliminates errors as you must look at every claim. It does take a little more time but you have fewer errors.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

5.0

Functionality

2.0

December 2018

EMR with lots of empty promises

I would not recommend this product, you should do some research and really consider another. They have had two legal issues within the year already and that is a huge concern as a user who spends a pretty penny for this service. Moving to another EMR is a huge pain, but eventually we will be moving away.

Pros

It has a lot of features and they try to stay ahead of the game, for the most part it does work and they can use 3rd party vendors. The web based version is much more modern and faster than the desktop version, however the UI is very different and can take some getting used too.

Cons

Practically everything, for one the support is terrible and you can barely understand what they are saying half the time. The EMR has TONS of issues and they never have an answer, when asked about known issues thay always say " there are none". No software is perfect and everything has known issues, they refuse to awknowledge issues and its ridiculously cumbersome to support from and IT perspective. Especially when changes occur out of nowhere and permissions have been reset and changed without warning.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

August 2018

Terrible Experience

Horrible

Pros

Lots of features but sometimes less is more and it becomes cumbersome and time consuming.

Cons

Tech Support ALL out of India. They don't tell you this when you purchase.
Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue.
Tech Support Horrible and no one knows what the other one is doing or has done.
Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem to fix anything.
Glitchy and lost documentation on several occasions requiring re-entering.
RX Printing did not work right the entire time we had them (2 years)
MIPS reports was not done by them as we were told and they had to walk us through doing all the reporting ourselves.
You have to pay for extra training. The training we recieved or 5 days was all the trainer fixing glitches and little training was possible.
Data migration from eclinicals was a nightmare.
We couldn't wait to change EMRs.

June 2017

Christopher from Carson Medical Group

Company Size: 51-200 employees


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

F