eVisit Software

3.97 / 5 (35)

About eVisit


eVisit is a cloud-based, HIPAA-compliant electronic medical records (EMR) and telemedicine management solution designed for small and midsize medical practices. It caters to urgent care, primary care, pediatrics, mental-health clinics, pain management, surgery, obstetrics and gynecology specialities. eVisit allows users to track patient loyalty and revenue.

Primary features include medical charting, data collection, billing, reimbursement management, patient scheduling and mobile consultation. Other features include patient self-scheduling, HD video, screenshare, ePrescription, credit-card processing, insurance information records and email campaigns. It offers integration with Athenahealth, Cerner, Allscripts, Epic, NextGen, Practice Fusion, GE Healthcare, McKesson and eClinicalWorks.

eVisit is compatible with Windows, Linux and Mac OS. It offers mobile applications for Android and iOS devices. Support is offered via email, text and over phone. Other support options include online help desk, chat and a knowledge base.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

35 Reviews of eVisit

Average User Ratings

Overall

3.97 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(18)

4 stars

(9)

3 stars

(2)

2 stars

(1)

1 stars

(5)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 35 reviews

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December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

December 2018

Evisit has some really great things and some very negative things about it

Not enough room above. I also have asked for small things that would make my life easier, like including their email address in the chart note area with their name and phone - they won't do it. There is so much good about eVisit but some rigidity that doesn't make sense. I've fantasized about setting up a similar thing just for me with some programmer but I know it would be very expensive so for now, eVisit it is.

Pros

Being able to face time with patients far away, allowing them to pay online, allowing real time charting and use of pharmacies. The best part for me is the help from the support team. They are definitely limited in what they can do (we'll get to that later) but if they can do anything within their power to help me, they do. They are cheerful and willing and eager and just delightful, as a group. I've yet to meet one that I didn't like and appreciated greatly.

Cons

I see patients on evisit, mostly to consult about and order a confirmatory lab test. They pay me for the test and the lab bills me directly for all the tests I order once a month - this specialty lab will not bill patients directly. Most patients order the test and pay for it along with their consult at the time of our visit. But some people want some time to think about it (the test is expensive) or they don't have the money right then or room on their credit card. So they call back later and want to add the test. Some people get an indeterminate on their first test and need to restest three months later. But in order to do that, they have to set up another visit with me - a whole different visit! It usually lasts about 1 minute do we can do the charge but we still have to find a time that's agreeable, take the time of our days, etc. It's a huge hassle. And their rationale? There is a risk for fraud. Excuse me? Fraud? I am charging their credit card for heaven's sake, they would probably notice a $250 charge on their card and ask about it right? And it's also incredibly insulting that I would commit fraud with a patient (I get that it happens but not in this situation). It's just ridiculous but after years of me doing this with them, they still won't change it! They won't even allow a patient to call in to eVisit and ask for the charge to be made, even if they can identify themselves. It's rigid and highly annoying.

November 2016

Paul from Direct2MD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

eVisit has it dialed in

I started a telemedicine/virtual urgent care company last year and literally spoke with and demo'd at least 8 different companies before deciding to work with eVisit. I continue to be very happy with my decision. While most of these competing companies offer the essentials like HIPAA compliance, encrypted video, and ePrescribe, I have found the biggest difference with eVisit on the back end. Let's face it, it's still new technology and there are going to be IT problems. Some patients and even some providers are going to run into conflicts now and then. I certainly have. The difference with eVisit is when I do have an issue and call for support a human answers the phone. Not only that, it's a knowledgeable person that has been able to solve the problem real time and on the rare occasion that they couldn't, they put a ticket in that was vigorously addressed the very next day. My patient's have had the same experience when they have had the need to call and have been personally walked thru the enrollment/set up process. This has been a huge difference maker in my practice and definitely where you get great value for your money.

Pros

eVisit has great customer support for both me as a provider and for my patients. The interface is user friendly and intuitive. They are constantly updating their product and adding new features.

Cons

Not much to dislike here. As with any IT platform like this, I just want it to work perfectly every time.

September 2018

Diana from Strategic Mental Health

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

September 2018

Awful Service and Connection!

There are NO benefits for our business using eVisit. They are incapable of solving their own technical issues so they blame the clients and their patients. When giving notice to end our contract they still chose to charge our business, even after agreeing and providing written proof that they would not. eVisit was not capable of caring for their clients needs and would prefer to push blame back on them to make a profit. Numerous times we reached out for not only technical support but to customer support and towards the end found out that our assigned eVisit personal was no longer employed but we were never notified of this. eVisit signed our contract and then chose to ignore us when we needed help. Because of so many different dysfunctional situations in their cooperate office and inability to provide the services of our contract, we chose to look for a new platform that functions and provides services as they say they would.

Pros

There wasn’t much to like. The software had many flaws. Lag in video and sound together. Sound would cut out and or then video would cut out or freeze. Made it very difficult to provide services to patients.

Cons

There are so many cons to this app. First and foremost is the quality. Everything ran very slow. The video and sound would cut out all the time during each session. Nothing the provider nor the customer would do would help to restore it to better settings. When contacting support for the issue they would be very hard to reach and or had trouble figuring it out on their end. So then they would turn around and blame the provider and patients internet service or LTE connection. The majority of the time patients had to be rescheduled or called by phone and we were then unable to charge for the visit.

May 2018

Diana from Houston Adult Psychiatry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

eVisit enables us to establish convenient appointments and keep our patients under our care.

Offering eVisit to our patients who live farther away or who have trouble getting out of the house has enabled us to not only keep the patients but enables us to monitor them and keep them healthy.

Pros

Providers can connect anywhere and so can patients. In a society always on the move, eVisit can fit into our patients lifestyles making patient care and medication monitoring easy and painless.

Cons

Due to connectivity issues there are days that you cannot connect or calls are dropped. We have always wanted to be able to charge patient prior to the appointment like we do in office. We would also like a way to print a simple one page receipt.

May 2018

Rebecca from Psychiatrist

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Great product, great customer service, easy to use.

Pros

This product is very each to use and set up. Patients find it very easy to use as well. Customer Service is very good.

Cons

There really isn't anything I don't like. Sometimes the system freezes but that is rare and most likely unrelated to eVisit themselves.

Response from eVisit of eVisit

Replied November 2018

Rebecca, Thank you so much for your kind review! We work hard to make sure that you and your patients are taken care of. Please keep in touch any time that you need assistance. Best, eVisit

May 2018

Jarrod from Stopwatch Urgent Care Centers

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2018

A little overpriced but a good product

See above

Pros

Ease of use. Easy to learn and utilize when working correctly. Good customer support so far with only a few hiccups.

Cons

Sometimes patients can not hear us. I don't know if this is due to software malfunction or user error on the patient's part.

Response from eVisit of eVisit

Replied June 2018

Jarrod, Thank you for your thoughtful review! We are so thrilled to hear that you find our product easy to use. That in mind, we understand how frustrating it can be when you are not able to complete the basic functions to care for your patients. We are devoted to our customers' success, and would love to hear from you when you are experiencing these issues. We are happy to troubleshoot with you and with your patients to ensure you can offer that top notch care that your practice is known for! Please feel free to give us call and we would be happy to help! Carly

May 2018

Svetlana from Medical Practice

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2018

The biggest bang for the buck and good quality too.

Pros

Ease of use and compatibility with various devices. Also, I like the fact that you can save and pint your notes for placement into the patient's chart. being able to type a Chat in the lower right corner is a cool feature too. It allows you to communicate with the patients that there are issues with volume or microphone for example.

Cons

If I call customer support, I often get someone who just impersonally takes down my number and records the problem - I do not get a feedback. However, in all fairness to the original eVisit folks who designed the platform - they were awesome and several of them were helping me out via their professional direct emails with my issues in the beginning and as Inwas getting started.

May 2018

Scott from Dr. Scott Maurer

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2018

Excellent thoughtful design

Notoriety, patient service

Pros

Great access for patients. I've done visits on patients who are at work, on vacation, even while riding home from work

Cons

Too confusing for the less "screen smart" patient. Would be much better if the app could run in any browser, not just chrome or firefox

Response from eVisit of eVisit

Replied November 2018

Scott, Thank you for taking the time to share your opinion with us! We work hard to make sure that you, and your patients are able to give (and get!) care when, and where it's needed. We would love to be compatible with other browsers, but at this time, they do not meet our security standards. Hopefully soon, we will be able to continue to offer the same level of convenience across all browsers! We appreciate your feedback, and are always happy to hear from you. Best, eVisit

December 2018

Will from LTC Health Solutions/Main Street Physicians

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2018

Review of eVisit

We utilize eVisit for employee health - where most companies will use the platform as a revenue generating source we are using the platform for a cost savings program.

Pros

eVisit is user friendly and requires very little maintenance. The customization of eVisit was also a great selling point in the selection of a telehealth platform as well as its interfacing abilities.

Cons

It would be beneficial to have a "password" protection on the software to prevent anyone from downloading the product to have access to our providers. We have had a few people from various states across the country registering and attempting to contact our providers.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0