Great Product

Pros

Being able to communicate with staff or Dr's during a busy work day with the Intramail. Dr's being able to use the DirectMail to forward notes and referrals to other offices has been much more effective and faster than faxing paperwork.

Cons

Adding a modifier to Contact lens fitting codes (or any other modifier) is to long of a process. Error messages coming up during pt exam in the room

Great Functions and customer service

Pros

Many Features. Fast response when issues arise. Many ways to contact Tech support including facebook

Cons

Very difficult to navigate. It almost feels that the software is still in development. Somethings work great and others not so much. way two many steps and clicks to get to what should be a simple task.

Must have practice management system( Officemate or Eyefinity PMS) separate from EHR

Quite a long learning curve to get 92014/ 92004 code billed right for getting paid properly. Examwriter was more intuitive and "copied" what you wanted forwarded for future visits.

Pros

contact lens products load correctly, but must be priced in practice management system correctly

Cons

Using OfficeMate eyeglass order notes section to type exam notes (VA cc or sc, c/d ratio, iop) efficiently while in exam lane with patient , then I chart exam in Eyefinity EHR at my office desk. This improves my efficiency. Can really get bogged down performing contact lens trials, etc. as it is data driven. Does not copy forward previous findings like c/d ratio, cataracts, and other medical but can import previous spec rx and cl rx. Must read previous visits prior to seeing patient, whereas Examwriter "saw" historical findings and copied forward ( something Medicare doesn't approve of).

Eyefinity upgrade

This is modern day office mate, the set up of information just makes sense and staff enjoys using it aside from the minor frustrations

Pros

Ability to attach all of our screening devices to automatically load into system, system keeps track of last exam and families last exams so when you are on the phone you can recommend that it is time for family members exams. Ability to use tablet or desktop

Cons

Contact lens input in exam is better but still time consuming and difficult, speed issues, internet blames EHR and EHR blames internet with no solution.

Easy to Navigate

Pros

Easy to use and navigate. Very organized

Cons

Has system errors maybe once a month & have to call customer service to fix

Epic wins vs epic fails

Please incorporate patients previous orders so the doctor can recommend properly

Pros

The fact that if the doctor is busy a trained member of the staff can fill in a lot of the information if the doctor doesn't have time.

Cons

The fact that the doctor can finalize an exam without everything being finished in the program for billing purposes.

Gets the job done!

Pros

This program is user-friendly and specific to the field so it provides all the necessary tools. The iPad kiosk feature is great.

Cons

There are two separate Eyefinity systems and switching between the two is a bit much. If they were able to integrate both into one system it would be great

Easiest EHR to use!

Pros

Aside from being self-explanatory... It is so flexible and easy to navigate. We went through several EHRs that we didn't care for but this one is great!

Cons

At this time, there are no cons. We went through several EHRs that we didn't care for but this one is great!

Good Software

Pros

Software is well written. The company offers great support and service. Updates are timely and on target with user comments.

Cons

Software is bit clunky and not intuitive to learn. There is a steep learning curve that requires concentrated effort on the part of the practitioner.

Good Software

Pros

This EHR system has a lot of great features and the customer service and support are great. Definitely better interface than our old EHR system and notes are organized in a way that's easy to review.

Cons

It's initially very difficult to learn and navigate. Once you go through it a couple of times it gets easier.

EHR is tolerable, PManagment makes you want to kill yourself

Pros

The EHR is mostly functionable. most menus are laid out and the memory works although I prefer the templates of examwriter. No personalization available here.

Cons

the practice management software is the worse I have ever dealt with by leaps and bounds. One month later and it isn't communicating with it's insurance sister VSP. Was never set up. THus I have no payments from VSP this month. Lens pricing is slow, not all contact products exist, insurance billing a disaster. No way to seperate invoices for different insurances - like pair after cataract.

Money Pit. Stay away

Pros

They are nice. Unfortunately the product is incomplete and the support team is left trying to save a sinking ship.

Cons

Product is incomplete and does not offer basic features expected in a practice management program...i.e. It does not calculate receipts so the