User Reviews Overview

Feature Ratings

Ease-of-use

3.5 / 5

Value for Money

3.5 / 5

Customer Support

4.0 / 5

Functionality

4.0 / 5

Ratings Breakdown

5 stars

(8)

8

4 stars

(4)

4

3 stars

(4)

4

2 stars

(0)

0

1 stars

(2)

2

  • Pros

  • "The ease of use. Software is quick and easy to use."

  • "cloud based, navigating in the exams are very user friendly. Love the app "

  • "Software is well written. The company offers great support and service. Updates are timely and on target with user comments."

  • Cons

  • "Contact lens input in exam is better but still time consuming and difficult, speed issues, internet blames EHR and EHR blames internet with no solution."

  • "At this time, there are no cons. We went through several EHRs that we didn't care for but this one is great!"

  • "Product is incomplete and does not offer basic features expected in a practice management program...i.e. It does not calculate receipts so there is no way to track your gross net income over time."

Browse Eyefinity EHR and Eyefinity Practice Management Reviews

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Showing -49 - -32 of 18 results

August 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

5.0

August 2019

Great system

Pros

Easy to use, and to enter information into.

Cons

This app is often running down, all problems are usually resolved pretty quickly though.

December 2019

Ansel from VISION SALON EYE CARE ASSOCIATES

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

A very good EHR with great upside

Over all as an earlier adapter I have been happy the see the software evolve at a decent pace.

Pros

Protocols allow for increased speed and efficiency. For a medically oriented practice like ours I love the high levels of documentation possible. Routine or wellness eye exams are very quick and efficient. The smart fields are a good feature as well as quick documentation of visual acuities. The ability to import prescription medications from the patient's pharmacy is a great timesaver and enhances accuracy.

Cons

The documentation for newer technologies like OCT angiography, Digital color vision testing, ERG's, Dark Adaptometry etc needs to be improved upon for better customization and flow. The most common dosages of prescription medications need to be better customized per user for automated filling of data fields.

Reasons for Choosing Eyefinity EHR and Eyefinity Practice Management

Good transition of data from Examwriter to Eyefinity EHR without loosing much detail from previous exams. I also like the programing direction of the software. I had conversations with [SENSITIVE CONTENT HIDDEN] early on and liked the direction and foresight for the software.

November 2016

Gregory from Desert EyeCare Center

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months


Ease-of-use

3.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

November 2016

Must have practice management system( Officemate or Eyefinity PMS) separate from EHR

Quite a long learning curve to get 92014/ 92004 code billed right for getting paid properly. Examwriter was more intuitive and "copied" what you wanted forwarded for future visits.

Pros

contact lens products load correctly, but must be priced in practice management system correctly

Cons

Using OfficeMate eyeglass order notes section to type exam notes (VA cc or sc, c/d ratio, iop) efficiently while in exam lane with patient , then I chart exam in Eyefinity EHR at my office desk. This improves my efficiency. Can really get bogged down performing contact lens trials, etc. as it is data driven. Does not copy forward previous findings like c/d ratio, cataracts, and other medical but can import previous spec rx and cl rx. Must read previous visits prior to seeing patient, whereas Examwriter "saw" historical findings and copied forward ( something Medicare doesn't approve of).

November 2019

Ann from Professional Vision of Ellicott City

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2019

Keeps getting better

E prescribing and referral letters are so much easier than they were in the past. What time savers.

Pros

The thing that I like most about the software is that enhancements are made on a regular basis based on user feedback. New features are added regularly that make work flow and efficiency better. The patient portal is an example of this.

Cons

I wish that the software was more seamless from EHR to EPM. I wish I had only one program that did everything. I know that this is by design and may not be a reasonable request.

February 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2019

Eyefinity upgrade

This is modern day office mate, the set up of information just makes sense and staff enjoys using it aside from the minor frustrations

Pros

Ability to attach all of our screening devices to automatically load into system, system keeps track of last exam and families last exams so when you are on the phone you can recommend that it is time for family members exams. Ability to use tablet or desktop

Cons

Contact lens input in exam is better but still time consuming and difficult, speed issues, internet blames EHR and EHR blames internet with no solution.

August 2018

luke from Eye Care warren

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

August 2018

Great Functions and customer service

Pros

Many Features. Fast response when issues arise. Many ways to contact Tech support including facebook

Cons

Very difficult to navigate. It almost feels that the software is still in development. Somethings work great and others not so much. way two many steps and clicks to get to what should be a simple task.

December 2019

Jaya from Eyecare Plus

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

Why I love my u

Pros

cloud based, navigating in the exams are very user friendly. Love the app

Cons

not as customizable especially in the letters

October 2019

Taylor from Myeyedr

Verified Reviewer

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

3.0

October 2019

Eyefinity ehr

Easy to learn for new employees. Can easily look at pts past exams and visits. Does take a long time to load next page after saving.

Pros

The ease of use. Software is quick and easy to use.

Cons

The software requires you to click 'save' to go to next page and it takes 20+ seconds to load each time.

June 2018

Jason from Lifetime Optometry

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

June 2018

Epic wins vs epic fails

Please incorporate patients previous orders so the doctor can recommend properly

Pros

The fact that if the doctor is busy a trained member of the staff can fill in a lot of the information if the doctor doesn't have time.

Cons

The fact that the doctor can finalize an exam without everything being finished in the program for billing purposes.

October 2018

Ciandra from Hunter Vision

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Functionality

4.0

October 2018

Gets the job done!

Pros

This program is user-friendly and specific to the field so it provides all the necessary tools. The iPad kiosk feature is great.

Cons

There are two separate Eyefinity systems and switching between the two is a bit much. If they were able to integrate both into one system it would be great

April 2019

Jessica from Morgantown Eye Associates

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2019

Great Product

Pros

Being able to communicate with staff or Dr's during a busy work day with the Intramail. Dr's being able to use the DirectMail to forward notes and referrals to other offices has been much more effective and faster than faxing paperwork.

Cons

Adding a modifier to Contact lens fitting codes (or any other modifier) is to long of a process. Error messages coming up during pt exam in the room

April 2019

Amber from Morgantown Eye Associates

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Easy to Navigate

Pros

Easy to use and navigate. Very organized

Cons

Has system errors maybe once a month & have to call customer service to fix

October 2019

Evelyn from Riverside

Verified Reviewer

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Functionality

5.0

October 2019

Eyefinity

Not really anything special

Pros

Easy to use, page is easy to navigate website

Cons

Ebuy dosen't offer all of vendors we use

November 2018

Michelle from Hunter Vision

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Functionality

5.0

November 2018

Easiest EHR to use!

Pros

Aside from being self-explanatory... It is so flexible and easy to navigate. We went through several EHRs that we didn't care for but this one is great!

Cons

At this time, there are no cons. We went through several EHRs that we didn't care for but this one is great!

February 2015

Jon from Jon E fitzpatrick, OD

Verified Reviewer

Industry: Medical Practice

Time Used: Free Trial


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

February 2015

Good Software

Pros

Software is well written. The company offers great support and service. Updates are timely and on target with user comments.

Cons

Software is bit clunky and not intuitive to learn. There is a steep learning curve that requires concentrated effort on the part of the practitioner.

October 2018

Mariam from Hunter Vision

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Functionality

5.0

October 2018

Good Software

Pros

This EHR system has a lot of great features and the customer service and support are great. Definitely better interface than our old EHR system and notes are organized in a way that's easy to review.

Cons

It's initially very difficult to learn and navigate. Once you go through it a couple of times it gets easier.

July 2015

Jaime from Mud Springs Vision

Verified Reviewer

Industry: Medical Practice

Time Used: Less than 6 months


Ease-of-use

1.0

Customer support

1.0

Functionality

1.0

July 2015

EHR is tolerable, PManagment makes you want to kill yourself

Pros

The EHR is mostly functionable. most menus are laid out and the memory works although I prefer the templates of examwriter. No personalization available here.

Cons

the practice management software is the worse I have ever dealt with by leaps and bounds. One month later and it isn't communicating with it's insurance sister VSP. Was never set up. THus I have no payments from VSP this month. Lens pricing is slow, not all contact products exist, insurance billing a disaster. No way to seperate invoices for different insurances - like pair after cataract.

December 2015

Joe from PVEC

Verified Reviewer

Industry: Medical Practice

Time Used: Less than 6 months


Ease-of-use

1.0

Customer support

1.5

Functionality

1.0

December 2015

Money Pit. Stay away

Pros

They are nice. Unfortunately the product is incomplete and the support team is left trying to save a sinking ship.

Cons

Product is incomplete and does not offer basic features expected in a practice management program...i.e. It does not calculate receipts so there is no way to track your gross net income over time.