





Dashboard






Supported Operating System(s):
Mac OS, Web browser (OS agnostic)About Hello Health
Hello Health is medical software that offers patient records, patient engagement, telemedicine, medical billing, practice management and revenue management functionalities within a suite. The product caters to primary care and pediatrics practices.
Hello Health features patient charting, which allows users to capture patient details such as patient demographics, notes and medication. The product also features patient scheduling, which allows users to track appointments in a calendar view.
Hello Health features patient portal which allows patients to schedule appointments, renew prescriptions and request lab results. The solution also features telemedicine, which enables providers to connect with their patients remotely us...
Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)Overall rating
4.88 / 5 stars
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August 2020
Deborah from Deborah Ottenheimer, MD, PC
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
August 2020
Satisfied Physician and Practice Owner
Pros
We transitioned to Hello Health after 7 years using a different EMR platform. Our move was prompted by poor customer support on the part of our prior EMR. The Hello Health staff made our transition as painless as possibly, with on site training for both providers and front desk staff, as well as easy and fast access by phone for trouble shooting after the initial onboarding was complete. Over the years we found the Hello Health staff to be very responsive and always willing to help us to customize the platform to conform with our particular practice needs. Finally, our patients appreciated a more accessible and functional patient portal.
Cons
The software was not ideal for a women's health practice in terms of tracking shorter term medical complaints and obstetric records. However, the team was very helpful in finding work around solutions that allowed us to use the EMR to our satisfaction
August 2020
Michael from Twin Oaks Primary Care
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
The EMR fits my small practice well
EMR is definitely a must have to practice medicine today and having a patient portal is a big advantage for me. I cannot say enough about how fast the Hellohealth team has been to respond to any questions from me and my staff.
Pros
This was my third EMR to implement and by far the most intuitive. From day 1 it has been a easy to use tool that gets my job done quickly and accurately. The cost to get started was fractions of other companies and i could use any hardware. The cloud base product is accessible from anywhere and that makes working from home a breeze. The patient portal is user friendly to the patient and keeps us in contact with one another and able to share test results with patients, truly making the health information portable, yet secure
Cons
Like all software programs there are always computer glitches some days, but he IT team is always available and pick up on the second ring to answer my questions and get me going again. It does not interface with other practices or hospital EMR and i hope that comes someday
Reasons for Switching to Hello Health
previous EMR went out of business
October 2020
Jeffrey from GladdMD Integrative Medicine
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Happy, long-term user
It's been over 10 years on this platform. From ease of use, updates that streamline my patient care abilities and customer service that I use very infrequently but are always super responsive, I plan to retire while still using Hello Health!
Pros
I love the user-friendly platform for both myself, my staff and my patients. I have onboarded several staff members over the years and it takes a day or two to be up and running productively. I have seen very few technology platforms in the industry be so intuitive to practicing docs.
Cons
As an integrative provider, I hope to see an integration soon with my virtual supplement dispensary. I know that it's being considered for the roadmap though, highlighting Hello Health's commitment to continue to enhance the platform.
January 2015
Evan from EMR Consultant
Industry: Medical Practice
Time Used: Free Trial
Ease-of-use
4.5
Customer support
5.0
Functionality
4.0
January 2015
EMR Consultant
Pros
Hello Health is ready to use out of the box. They have a business model that actually helps generate more revenue from the practice while sharing a much more involved patient relationship with the provider. Plus, everyone I've worked with there is very friendly.
Cons
While it is easy to use and intuitive, there is not a whole lot of customizabity. Use of third party applications can help overcome this issue.