About My Vision Express (Eye Care Leaders)

My Vision Express is an integrated electronic health records (EHR) and practice management solution created specifically for optometrists and opticians. The solution helps to manage charting, practice organization, optical point of sale and overall patient care.

My Vision Express offers an interactive platform to design workflows that align with a variety of practices. The built-in scheduler allows staff and physicians to schedule appointments by location, doctor or slot availability. The solution also includes billing and inventory management capabilities as well as optical point of sale to track the sales process for contact lenses, eyewear and other non-prescription products.

My Vision Express’ patient management feature helps manage patient ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

41 Reviews of My Vision Express (Eye Care Leaders)

Average User Ratings

Overall

3.45 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(8)

8

3 stars

(6)

6

2 stars

(6)

6

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 41 results

May 2019

Riina from CEC

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Professional, Intuitive Software

Pros

At the optical where I work, we recently upgraded to a new billing/clinic software called MVE. I think this program makes the program we used to use look like the kiddie table of optometric computer software. It's easy to use, making medical billing 100x easier for staff. The exam script looks professional, and we can even add our logo to anything we print out! It's amazing. I love this software. It makes our jobs so much easier!

Cons

I do wish we had more education available about updates when they happen. Any software is going to have a few bugs but overall, I cannot complain much.

May 2017

Mary from Mary A. Grant, O.D.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Great customer service. Great tech support. Great training. Great system. Value based.

Pros

The system does what I need it to do when I need it to do it. It's fast, efficient, precise, customizable and the tech support has been just as responsive. Unlike other EHR/EMR systems I researched, MVE worked with me on cost and let me add modules as I realized I needed them. The big companies have a set price for a set system (all or nothing out the door). I have now purchased almost every module that MVE offers and because I was allowed to experience each module separately I gained the skills and confidence to drive this system efficiently. I am just now beginning to appreciate the agility and resilience of the MVE programs. The onboarding team (your trainers) are the best in the business, as far as my staff and I are concerned. We call, they answer. I'm not giving up our trainer's name because he is the best of the best. He actually can work this system to its max and makes learning fun and simple. He remotes into our system and not only demonstrates the modules but makes us repeat the scenarios while he is logged in. He let's me show him all the damage I've done with the "customizer" button. And the best part - after hitting all the wrong buttons, deleting essential programs, and creating chaos in the name of "just because I can", the MVE team steps in and restores order and functionality; usually within a couple of hours depending on what time we call/email. MVE has the best video tutorials out there in addition to the live help.

Cons

"Gigo" garbage in - garbage out. If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness. Like any AI (it will give back what you put in).

May 2019

Cynthia from Carytown Optical

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

May 2019

MVE is extremely slow. They need to update their server (so my IT guy says )

I went from paper records several years ago to MVE so of course I can say that having records in the computer is fantastic. We are able to market to specific customers, check our inventory count for best selling frames etc.

Pros

I am now several years into using MVE. I have spent the time to have all of my inventory and my customers info put into the MVE software so I do not want to switch at this busy time. With each upgrade I have been in hopes that MVE would have the slow problem resolved. It is worse than ever. It takes a tremendous amount of time for each page to load and to print pages. I have spent a lot of money on an IT professional to make sure I had my mainframe computer hardwired, that I had the top commercial router and that my wifi speed is at 1000. The problem is within MVE. Trying to communicate with MVE about anything is extremely frustrating. You must make an appointment to speak over the phone. I give MVE an F in customer serverice and product efficiency.

Cons

It is so Freaking Slow. I've had two different IT professionals verify that the problem is not with my equipment or my internet provider.

August 2020

Julie from Foster eye care

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2020

Worst EHR system for optometrists

Use to be okay (never good or great), but now it’s terrible. Untrustworthy. Something you never want when they are dealing with patients personal information.

Pros

Calendar... being able to view a week at a time.

Cons

You constantly get knocked off. It’s slow. Since November 2019 when they shut everything down for multiple days and only said their was a potential hacker it has really gone downhill. The customer support is nonexistent.

May 2017

Gerry from Doctors Eyecare

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

May 2017

Great Full Set of Features, Powerful communication tools for patient contact (text, call, email) but less than ideal support.

Certain support people are really good, training videos very good, but some support needs to be improved badly. The thing is, read the reviews and most company's support is pretty awful.

Pros

Can run in the cloud or run on your own server. What we do is run our own cloud and use Remote Desktop to access the program on our own MS Server. This is tremendous and powerfully flexible option that few PMS systems allow. The inventory is great, the reports are fine. Overall more good than bad. Great integration with all pre-test instruments.

Cons

The time to open the scheduler is frustrating!!!!!! This is the weakest point. I also wish the product was written on the Postgre SQL or the MYSQL database. as the MS-SQL they use is only OK. Also the hidden cost of it (free till 10,000 records I think) and the speed of it leaves something to be desired.