Intelligent Medical Software by Meditab Software

4.28 / 5 (40)

About Intelligent Medical Software by Meditab


IMS (Intelligent Medical Software) by Meditab Software is a hybrid integrated Electronic Health Records (EHR) and Practice Management solution that includes applications for e-prescribing, practice reporting, patient portal and communication tools that can be tailored to various practice sizes and types that specialize in Internal Medicine, OB/GYN, Orthopaedics, Pain Management, Rheumatology and more. The solution can be deployed in the cloud and on-premise.

IMS comes with a selection of commonly used medical forms and templates unique to each specialty helping doctors in the charting process. The EHR allows users to collect data related to a patient's medical history, demographics, lab test results, medication history, allergies, and much more. Once this data is stored digitally, practices can share information with other providers, outside labs, and more.

The IMS Practice Management solution offers tools to practices helping them manage their billing processes and patient management. The solution is also accessible from various mobile devices.

Support is available via phone and email.



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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

40 Reviews of Intelligent Medical Software by Meditab

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(23)

4 stars

(9)

3 stars

(5)

2 stars

(2)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 40 reviews

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February 2017

Heidi from Community Health Care

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Best software by far

This sioftware makes my job hassle free, especially with automatic notifications regarding co-pay, or if i must obtain a patients signature. The physicians i work with are excited that they will never have to type out another note

Pros

The doctors i have worked with love the voice recognition. It makes it so much easier than having to type out a note. Me personally i love the co payment notification and the patient tracking is great. For those of you who work with multiple doctors, it helps tremendously knowing where each patient is at all times.

Cons

Only on one occasion i called customer service and had to wait a little over 5 minutes to speak to someone , But the following day i called customer service again and waitted less than a minute.

Response from Christopher of Meditab Software, Inc.

Replied June 2018

Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.

February 2019

David from Colorado Skin & Vein

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

February 2019

Complicated and poor coding from people are not end users

We purchased to get our insurance AR in line and monitor it better. Our billing company had an extremely difficult time integrating resulting and huge errors. This was partially the billing company but also due to the no user friendly way the system processes claims and adjustments. They need to bring all the coders back state side with people who know US billing and coding to redo the workflow with end user in mind.

Pros

The software is hugely customizable. It is very reasonably priced and the US management do try to work with offices to get things straightened out.

Cons

Initial training was almost useless as they spent most of the try trying to fix technical issues. The software does not perform some of the features that were sold. There are so many different way to perform similar task it is difficult to see if there is internal consistency in reporting and office procedures for performing task. It is the least efficient software I have ever used, 5 clicks where 1-2 would do. Insurance adjudication protocols were clearly written by people in India who have not actually used our US medical system. Simple things like taking deductibles up front have not been thought about and cause open credit issues in patient legers. The cash system is not well integrated with the claims system so if your office does a significant amount of insurance as well as cash pay there are constant issues in ensuring the books stay straight. Making corrections to the system if a claim is incorrect or cash pay are incorrect are almost impossible and many times require deleting the whole interaction and starting over. The user interface is kind of ugly and unrefined. Photo manager is ancient. Patient connections (text messaging, confirmations) has never worked correctly and we had two incidents of the system harmer texting patients where it had to be fully turned off. We now use an outside vendor because we don't trust the system. It is difficult to keep running data on the clinical side.

January 2019

Anthony F. from AFF Wellness Consulting Corp.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

January 2019

Decent Medical Records Software

Good software for now. Changing would probably be more work than it's worth right now and not sure if it would be better. "Grass is always greener..."

Pros

It is HIPAA compliant and while it looks overwhelming, it is quick to get the hang of.

Cons

There are many features of the software that we do not use here so we pay for a lot that we don't use. Constantly "running out of memory" errors. Especially at the front desk, where it causes backups with patients. If you scan in 10-15 documents you have to close out of the whole program and restart it. Very annoying and unproductive. Also a little dated with some operations.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent practice automation system for ambulatory medical office, optimizes the user experience

One of the benefits that I like the most is that this software helps close the gap between mental health problems, substance abuse and the need for an electronic health record (EHR) to improve efficiency in their practice and improve care to the patient. It has live technical support from experts, specific mental health templates, mental health EHR characteristics, allows to better communicate the key information and with greater precision and the delivery of attention summaries and other information required by the significant use.

Pros

I like most is that Intelligent Medical Software is a practice automation system, designed exclusively to optimize the user experience, offers powerful functionality and practical usability. It provides physicians and caregivers with a complete set of tools to make informed decisions, manage regulatory compliance and quickly identify the inefficiencies of the process. It is potentially Electronic Health Practice, and you can access the complete information from anywhere and at any time.

Cons

I like the least is that the administration of the consulting room has to be subjective in some approaches, that is, case by case, I consider that the effectiveness of the treatment must go hand in hand with the software and the qualitative observations of each case.

Response from Meditab Software of Meditab Software, Inc.

Replied June 2018

Thank you for your review. Your feedback is much appreciated!

April 2018

Lorie from SpringCreek Fertility

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2018

A Flexible Fertility EHR to maximize productivity and quality

Fertility EHR and associates are committed to making the EHR an enhancement tool to increase productivity and quality control. Like all EHR's it is a work in progress, and the associates here are committed to evolving and improving as Best Practices in Fertility evolve and change.

Pros

Flexibility and Customer Services, complete Fertility suite encompassing embryology, clinical services, billing and some marketing tools.

Cons

inconsistency of commands and icons between screens, difficult to extract information into printed formats

Response from Christopher of Meditab Software, Inc.

Replied June 2018

Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

December 2018

Intelligent medical software

Overall I feel that IMS has been a good addition to the clinic. It does the job it needs to do and contributes to clinic flow.

Pros

I like that this system was easy to navigate. It also seems to be very organized. The categories and fields are appropriate. The training that was provided to employees was adequate.

Cons

The system froze a lot and had a lot of bugs. It seemed at least someone in the office was always on the phone with tech support. That being said, as updates were released this issue seemed to improve.

January 2014

Padmaja from Heffron Clinic


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2014

IMS Software Product Review

Pros

IMS is very easy to understand and navigate. Training for the system went very smoothly for everyone in the office, and they were very organized when giving us the training. The support team is very friendly and helpful. Initially, we had online training for the system to prepare, and before it was time to "go live," we had on-site training. We have been using the system for three to four years now, and within six months of beginning, we were able to be paperless in the office. Since having the system, we have been able to qualify for incentive payments and meet the requirements for various incentives. We also ran into a situation where we were audited, and the technical support team at IMS were very helpful throughout the entire audit process and in helping us prepare for it. Then they were happy to hear from us when we had passed the audit successfully.

Cons

Having to leave a message when calling support. Sometimes it takes awhile to hear back, but this doesn't happen very often.

Response from Christopher of Meditab Software, Inc.

Replied June 2018

Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.

August 2011

Sarah from Grand Island Foot Clinic


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2011

We went from an office that had only a Practice Management system to SuiteMed IMS in March 2011. The transition was so smooth and painless that we were able to go LIVE on April 1st 2011. Since going live we have not slowed down our patient care at all, we are seeing an increase in production in all areas of the office and we are able to manage the cash flow with ease. I give a lot of credit to our VAR that we use: 1st Providers Choice has been so great to work with and has been there every step of the way. Usually the more you work in an EMR system, the more you find that you don't like it. It doesn't do what you want it to do and as you are shopping for an EMR solution, it is so hard to be sure you cover every base. We shopped for 18 months and looked at about 20+ EMR programs. I can personally tell you, the more we use the SuiteMed IMS solution, the more we love it. This is the package deal for any office or clinic with or without Satellite Clinics involved. It is easy for the medical staff to document and go about their daily duties without slowing them down. It is simple and quick for the front office staff to collect any information that they may need, and it is the best system to manage your cash flow. We chose to go with this system because of the ease in all areas of the office. We didn't have to sacrifice any part of the office with this system. It really is the "GOLD" package deal for EMR software.

Response from Christopher of Meditab Software, Inc.

Replied June 2018

Thank you for the review. We would like to help you with any concerns. You can reach us at (510) 909-8182 to discuss these issues further.

April 2018

Debbie from Audubon Fertility

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality