NueMD Medical Billing Software


 

NueMD offers a suite of cloud-based software and medical billing services for practices of all sizes. NueMD is an integrated practice management, medical billing, electronic health recording and appointment scheduling solution.

Medical billing users can process an unlimited number of claims through NueMD's HIPAA-compliant claims clearinghouse. Additional product features include integrated credit card processing and one-click paper claims.

With NueMD's ONC-ATCB certified EHR, doctors and medical staff can add charting, e-prescribing, laboratory report tracking and secure fax management to their clinical workflow.

NueMD is priced on a monthly subscription basis, which includes an unlimited number of users and practice locations. NueMD uses a customer support instant messaging system to provide timely technical support to their users. A mobile app is also available for iOS and Android.

 

NueMD - Home screen
 
  • NueMD - Home screen
    Home screen
  • NueMD - Appointments
    Appointments
  • NueMD - Patient registration
    Patient registration
  • NueMD - Patient encounter
    Patient encounter
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Linux, Windows 2000

454 Reviews of NueMD

 

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Software Advice Reviews (314)
More Reviews (140)

Showing 1-20 of 314

Andrea from Family Psychiatric Services
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

solo practicing physician having nothing but headaches with NueMD's nonfunctional EHR, technical issues with eprescribing, no eLabs, and 2 days to get support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are a lot of bogus reviews to increase the ratings that NueMD is likely putting on the web. Why would an appliance company be using EHR and medical billing software and giving them 5 stars? Buyer beware!!!!

Pros

The only pro is that the billing software is easy to use. If you are only using this software for billing, it is straightforward and the clearing house has sped up claims processing for my practice.

Cons

The salesman gave me misinformation on cost and functionality during the demo so read your contract carefully. Training is minimal and must be scheduled during business hours. Getting support takes 1-2 business days and may require you to schedule an appointment at their convenience. One trainer was not available during an hour I had cancelled patient appointments to train. Employees have a very narrow job duties and can't answer questions about the system outside of their area (example: template, portal, elabs, eprescribing, billing are all separate and trainers only know certain portions of the software) and often do not follow through on problems. The EHR templates have never been corrected after 3 months. The eprescribing and elabs are contracted out to Change Healthcare and after two months of being told I would have elabs with the local hospitals, I was told they "weren't on the list" and I will never have elabs despite paying for a monthly service. It has taken 6 weeks to get a new receptionist the ability to log in for eprescribing. Refills request are continuing to be faxed to me so don't expect to be able to go paperless. If you hire them to do your billing, they will contract this service out to an outside company as well. The portal does not allow for the transfer of any documents, only secure messages. It's functionality is about a decade behind the times. Also, if patients want to pay online you have to sign up for a paypal account and pay the paypal fees. They attempted to sell me on their "seamless" credit card processor and I'm glad I went with someone else since you can't use your office credit card processor with online payments. This is not a user friendly system or company.

Review Source
 
 

Michelle from Adult Primary Care Services
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Frustrating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Disappointed.

Pros

We have billing with NueMD we like our biller. Claims sent through usually without a problem. Customer Service does answer phone. Sometimes hold 30 min but has improved.

Cons

EHR is horrible. Screen freezes constantly. Paying for escripts but not working but we are paying for that extra. When we signed up we were not told of all the extras that were not included that we not had to pay for like appt reminders and escribe. They said there were too many items to tell us about when we signed the EHR contract which was a half sheet of paper. Who knew escribe was not a common feature. Only later we are told we have to pay extra and we cannot get all of our providers to work 4 months later.

Review Source
 
 

Juliet from Finch's Fast N Fair Appliance Repair and Services LLC
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

VERY COMPREHENSIVE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fully integrated and comprehensive services that are easy to navigate and streamline workflow processes.

Cons

Cloud based, difficulty syncing with other programs. Experienced technical glitches more often than would be expected.

Review Source
 
 

Nicole from MD Billing Associates
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service has really stepped up their game.

Pros

The ease of this product is unbelievable. I have never utilized such a user friendly software program.

Cons

Because this is cloud based my internet isn’t always as fast as I would like for using this program.

Review Source
 
 

Nicole from RCWC
Specialty: Mental & behavioral health
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Difficult interface

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Liked the scheduling far better than the notes sections. Not many options in the way of documentation.

Cons

repeating appointments were a challenge and it didn't sync with other calendars. was hard to switch between functions and would freeze often. App would freeze and didn't perform basic necessary functions.

Review Source
 
 

Iren from Hospitality
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Medical billing software, in general, is stuck in dark ages. Needs to have proper UX redesign.

Pros

Once you get to know it, it actually does the job of submitting invoices. The support team is very helpful.

Cons

The software is not intuitive and not designed with the user in mind. Lacks such simple conveniences as copy and paste.

Review Source
 
 

Carla from Terra Nova Medical Group
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Not intuitive - NOT designed for Medical Doctors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Make a list of the basic task the doctor does to complete a chart. Then ask them to show you how they perform that task. Don't be like me and take for granted that a doctor can pull up a med, and see the mg dosing, or use a simple auto correct, or upload and save a form without waiting so long it delays your intake. Perhaps choose another software that is actually designed for medical doctors.

Pros

Looks professional and has nice colors. It has caused us to become creative and design our own "work arounds", which are costly to our practice but necessary to use this software.

Cons

The software freezes constantly requiring to reload it. The pharmacy meds are listed by full name, then NDC, then mg. They list a multitude of NDC numbers that the doc has to "choose" in order to auto fill. Cannot see the mg of med because the window is so small, requiring the doc to scroll down and across to find the right med. What doctor will know the NDC no. the pharmacist will use? A mystery! Doing the shortcuts for common meds is very time consuming since a lot of meds are prescribed and you must input those individually and for each doctor separately. The software will not allow more that 10mb to be uploaded into a chart at a time, and each page takes 10 seconds to save, blocking the use of the software until the save is completed. To upload a 25 pg medical chart scanned to the patient's record requires you to separate it into 5 pages each, wait for the minute to upload before you can move on to the next batch. More than 5 minutes to compete the process before you can use the software. A killer for an office that needs to upload various forms we complete for patients. A CD with 160mb to upload? Impossible. They don't have the common auto correct for medical terminology that other softwares use, requiring time consuming corrections by hand. Any fixes take months and you have to hound the support team to do them. They have to send the requests to a tech committee to review it. They never respond to your request, especially when they cannot or will not do the fix. Now that they are merging with AdvancedMD, they won't consider a fix unless it is urgent. Wait! Our fixes were requested long before the merger, over 6 months ago! And the one task we were promised to be fulfilled within three weeks of our purchasing the product (and as a condition of purchase) is still not done, and it has been over 6 months in the waiting. You cannot see more than one page on the screen so you can review an area while writing the chart. Sadly the staff are unaware of how a busy medical practice is run, or perhaps their hands are tied because the software falls very short of being useful for a medical practice. Not a good match for busy doctors. Many more issues, but I've run out of space.

Review Source
 
 

Griselda from Pro-Life Imaging LLC
Specialty: Radiology / imaging
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I cannot give a valuable opinion until a considerable amount of time using it has gone by.

Pros

Easiness to move from window to window and the simplicity to the eye vision to catch the information.

Cons

It takes a while to open. Other than that I don't have any complaints. I haven't had the need to call for support as yet.

Review Source
 
 

Robert from UR1 Professionals
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great software, so so customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's user friendly and easy to use. Navigating the software is a breeze and claims submission was simple enough.

Cons

We had multiple issues with their customer service. It seemed more important to the people we were talking to to place blame instead of resolving our issues. For that reason we left.

Review Source
 
 

Maziar from CourseNetworking
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Very good UI/UX

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Clear and easy to understand UI. Good reporting tool with colorful reports. Fast enough for the purpose.

Cons

Sometimes freezing. Written in Java but no support for other OSes as good as for windows. Customer support needs improvement.

Review Source
 
 

Megain from Marietta Podiatry Group
Specialty: Podiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Always easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is always user friendly, which helps keep thing running very smoothly. Which makes the work day better.

Cons

It freezes up sometimes, while using it. Which can be very annoying and delay your work day. But not always

Review Source
 
 

Ashley from LPCH
Specialty: Hospital
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a good company. It will do better in time i think

Pros

We were able to get faster claims by using NueMD. Good experience. Billing and scheduling was easier too

Cons

Some of the links on the page did not always work. The layout of the website could use some touch-ups.

Review Source
 
 

Tina from Diagnostic Medical Testing
Specialty: Pulmonology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Nue MD is all you need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep up the great work!

Pros

What I like most about this product, It's very user friendly, Customer support is at your finger tips, love the tutorials, quick is easy scheduling and billing. very pleased.

Cons

the only thing I can think of is the updating of Java to run the program, some times is a pain. but once it's update it's all good.

Review Source
 
 

Jennifer from VeinCare Experts
Specialty: Vascular / phlebology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great value

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use, simplicity of charting for nurses and doctors, electronic billing and ERA is a GREAT feature, easy to learn for first time electronic charting

Cons

the lack of customization for reminder texts, cannot add specific messages as reminders, also sometimes it is hard to reach customer service

Review Source
 
 

Melissa from nephrology practice
Specialty: Ophthalmology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Product is Good Customer Service BAD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Product is easy to use navigating is easy. The sales rep was the best part of the entire experience.

Cons

Before you get to the product you have to deal with customer service and training which is the WORSE out of 20yrs billing this is the WORST customer service I have every dealt with. Training is HORRIBLE!! I had a total of 3 training sessions with 3 different people and all 3 said something different on the same topic. I did not know who to listen to.

Review Source

  Response: Jennifer, Nuesoft Technologies

Date: May 2018

May 2018

 

Hi, Melissa. I'm sorry to hear about your experience. I would love to discuss this further. Please send an email to jen@nuemd.com and we can set up a phone call. I look forward to speaking with you.

 
 

Jake from USBChiro
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Not for DC's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are coding for PT or DC codes the built in "scrubber" to help insurance approval is no better than any other software and it doesn't catch really any mistakes. Like I said, if you're a normal MD going about your day, i'm sure it's fine. Other than that keep looking.

Pros

This is obviously a well funded software that has thought of nearly everything when it comes to the standard medical office visit. The billing/insurance tools are really good... for MD codes.

Cons

If you are not a standard medical practitioner don't even bother. The customization is very limited and not comprehensive enough to be accepted by most insurances (especially PI cases). While it does initially have a fresh new look when you actually start using it you realize it is very click/drop-down heavy. The end result for a specialized clinic notes is less than adequate. I end up having to do a lot of typing to fill in gaps where the software doesn't even have an for macros or hot keys.

Review Source
 
 

Shelby from MAD Billing Service
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

User friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that this software has its own clearinghouse so you don’t have to mess with a separate one and pay for something else!

Cons

The customer support really needs worked on. I feel like I was always being transferred and wasn’t getting any answers.

Review Source
 
 

Greg from Chiropractic
Specialty: Chiropractic
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

They Answered all my question quickly and concisely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was not originally designed for chiropractors, it was adapted for it so some of the things in it are not applicable chiropractors.

Pros

They have there own clearing house so you don't have too pay separately for that. There head quoters are right by one of the biggest chiropractic schools so they keep up to date with the changes in the industry.

Review Source
 
 

Oana from Medical
Specialty: Billing services
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

OK for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's an OK value for the money but I cannot picture using this for large practices - to little stigmatization

Pros

Grate clearinghouse, no claim issues in 2 years of use. Intuitive and easy ton access anywhere - I even logged in when I traveled abroad.

Cons

to many screen changes to complete an action, no capability of saving stm., no capability of organizing the scanned docs, when you try to pull up previous RA you have to log out and log back in otherwise it will not generate the list. A bit cumbersome to post adjustments as it does not take negative payment and you have to figure out how to enter recoup amounts. Does not update claim status when claims Cross over from medicare - this has to be done manually.

Review Source
 
 

Daanish from IBH
Specialty: Psychiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Responsive support

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The support team is responsive, and will spend the time with you. You have to be vigilant and persistent, but they will not turn you away, and have a vested interest in problem solving. In our experience with other vendors, sales will get you going, but then disappear. NueMD has a robust support system (and the sales staff still responds to you after you sign up).

Cons

Can get caught up in a loop of being sent to different departments. Usually though, if you let the person you are talking about know your frustration, they will take steps to help resolve your issue. And some people are GREAT about taking ownership of client problems.

Review Source
 
 
 
Showing 1-20 of 140

esmeralda from maverick womens clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

nue md review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

we used nue md at the beginning of our practice and it was very easy to use. we like the format of our lab results and how the medical records for each patient was printed.

Cons

the only thing we didn't like was that it didn't have a OB charting.

Review Source: Capterra
 

alicia from Diagnostic Medical Testing, Inc / Home Medical Visits
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Ease of NueMD

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I am a non college graduate that has no issues using this product. It is very easy to understand and effortless to use. i would recommend this to any office.

Pros

NueMD is made for ease of use. I feel the color coding for different types of transactions makes it easier to visually determine what action may be needed next. Such as; insurance updates, payments received, or is the patient ready to be scheduled.
I also feel the speed buttons make it faster to negotiate around the patient file; such as: am i updating insurance info, or do i need to add an a service to what was received, or do i need to add a memo.

Cons

They only thing i find for this product that i don't like about this product is in the financials. If you see a patient many times over the years the financial page can get very long. If there was a feature that once the ticket is closed it can be downsized or fan or cascade close. Giving you the option to review later or skip over intirely.

Review Source: Capterra
 


October 2018

October 2018

Look Elsewhere- Not worth your valuable time and money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Product itself not too bad and has some pros on easy functionality- however the best system does not stand alone without a competent support team.

Pros

Easy to Use- billing and scheduling in one program is great.

Cons

Too many things to list, but in a nutshell the follow up and communication from account managers, billing services and client services is a headache. From emails to calls, these people seem to enjoy ignoring their clients for some reason- and when you do get contact, they are not the most helpful (interruptive , rude, do not address by credentials by phone or email). Incorrect billing charges and incorrect EHR charges multiple months that I had to correct them on. Lastly, getting your information and records from them when terminating contract is like trying to capture a unicorn-impossible. Do your research on other EHR/billing software and save yourself plenty of hassle. Bottom line- put your money elsewhere.

Review Source: Capterra
 


September 2018

September 2018

User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use and the billing process becomes easier and faster.

Cons

It does not allow for the transfer most of the documents and the functionality is a little behind the times. You need to have a paypal account to pay.

Review Source: Capterra
 

Tonya from HOPT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Do NOT Purchase NudMD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once therapist side of evaluation, daily, progress, and discharge notes were developed, they worked well. Good training on how to use with therapist side and intuitive. Decent ease with scheduling.

Cons

Billing side is a nightmare. Very poor training for front staff and unorganized. This system after using it 6 months is still way less efficient than our old billing software. We went electronic charts and scheduling to save time and money but excessive front desk time now needed and spend on billing and trying to get answers from clueless customer service. Unable to get correct or helpful advise with customer service or even manager of billing. Would not even answer simple direct emails or return phone calls for answers. Initial set up got our tax ID incorrect and did not get reimbursed from multiple insurances for over 6 months til we got an answer of the issue. I am still paying for two clearing houses due to an insurance still paying half the time through the old system and half the time in the new system. Very slow to get into and use even though cloud based. It took over 22 minutes until I could get back online the other day while I was treating a patient. And constant software updates screw up icons, scanners, or printers where we have to spend lots of hours on IT and problem solving. Beware do not ever sign a contract for this product. I can not wait until mine is up!!

Review Source: Capterra
 

Carlos Alejandro from Universidad Central de Venezuela
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Friendly and useful

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Excellent product, very recomendable and it is easy to use to someone whom is not an expert in computers.

Pros

It is very easy to use and friendly. Also, have a reasonable price, I mean it is less expensive than others. The customer service is very efficient and answer your doubts quickly.

Cons

I don´t have any issues with this product, maybe some bugs that need to be fixed, but in overall it is a great product

Review Source: Capterra
 

LAURENE from HMV Diagnostic

May 2018

May 2018

Such ease with this program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that it is so user friendly to be honest. It has been easy to train new employees with it. The information is easy to get to under the tabs. Just plain easy to use

Cons

I don't like that all the tabs aren't available when you are in another so you have to go back then to the tab you needed

Review Source: Capterra
 

Julie from Premiere Medical Billing

March 2018

March 2018

This software is very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fast and easy to use.

Pros

The thing I like most about this software is that it is easy to use, anyone can learn it quickly which saves me time on training employees. I also really like the support staff, you can call or do live chat.

Cons

The least I like about the software is that all my clients do not use it. I do work on other systems for some other clients and this one is by far the best.

Review Source: Capterra
 

Laurene from HMV Diagnostic
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Easy to move around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the easy entry of patients. Love the way billing looks. Easy to flag an account. All around super user friendly.

Cons

Honestly not too much do I not like. Maybe being able to switch from icon to icon without having to go back to patient.

Review Source: Capterra
 

Kelly from Hamilton Professional Counseling
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Frustrating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system has a very clean layout. It is easy to use and you can easily transition from one task to another with minimal mouse clicks.

Cons

The customer service seems to be lacking. Especially during set up and withing the EDI department. There is a lack of communication on their end. It will take months to get it up and running and you will be paying for a service you may not be utilizing yet. We are currently in transition and adding a lot of new providers. We have been paying for the billing service without being able to use it. We currently have to enter claims into Availity for our new providers and also into NueMD so we can track when the payments do come in. It is double the work. We are currently pricing other systems and considering going with another company. Just know that you will have to spend a lot of time trying to get in touch with the EDI department and keeping up on their progress to get anything done.

You may also experience issues when training. I have been trained on a few other EHR systems in the past and if you have experience you can pretty much figure this system out on your own. However, we did experience issues with the trainer failing to call on scheduled training days and not following through when we needed them to.

Review Source: Capterra

  Response: NueMD, Nuesoft Technologies

Date: October 2017

October 2017

 

I'm sorry to hear about this, Kelly. Thank you for taking the time to give us feedback. Please email me at jen@nuemd.com. I would love to discuss this further.

 

Jerry from Adkins Medical Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Used 3 different EMR systems and this is by far the best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, professional, help available when needed. Love eScript, suggestions and live help when needed.

Cons

Occasionally goes down with Java. Has to be reloaded and downloaded again when Java fails requiring more time.

Review Source: Capterra
 

Kelly from Montvale Health and Wellness
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I have found Nue MD to be and easy and direct software to use. And customer servi e has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More accessible schedule for our work day.

Pros

The option to see our full schedule akl at the same time. As opposed to different departments on different screens.

Cons

The only thing i dislike so far is having to log in everytime i want to check my schedule. I would prefer it if my scheduler would stay open as long as im logged on. I go away and then come back after periods of time to check updated schedule,and always have to log back in.

Review Source: Capterra
 

Padi from Montvale Health Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

My experience with NueMD in the last several months have been nothing short of impressive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of us, less management at the front desk because of reminder features and patient portal.

Pros

I really like the functionality of the program and ease of you. My staff required none of the training provided by NueMD due to how easy it is to pick up! And whenever we have a question, my trainer is quick to respond with instructions. I like how you can have multiple provider columns and manage your individual view per user.

Cons

The only thing that comes to mind if I really think on it is the "reminder feature". I wish there was a way for the system to automatically send a reminder for a patient's first appt if they are doing multiple therapies.

Review Source: Capterra
 

Christina from Child Therapy and Rehabilitation LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Our pediatric clinic has become much more efficient. Intake is faster and more accurate than ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

efficiency improvement in intake process and provide her access to online schedule .

Pros

Ease of use and reporting. Account manager is excellent and on top of things, and knows the priorities.

Cons

The phone app has very limited use - for example can't modify the schedule or capture payment for more than one unit

Review Source: Capterra
 

Stacy from Oregon Mental Health Services LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

My experiences been good very accommodating and easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned a lot

Pros

The customer support is top-notch. Easy navigation from screen to screen, easy to set up new codes, very easy to use for a new beginner

Cons

Comments on the patient page info example it could use another email section. Also more room for comments when a client has multiple contacts

Review Source: Capterra
 

Misty from Christopher Medical Billing LLC

May 2017

May 2017

THEY DON'T CARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the user friendly function of the system. The billing portion ins great to use. The tickets are easy to get out. I really dont have anything else to add

Cons

The customer service is horrible. I've called and emailed many times with no response. When I first started using Nuemed they were amazing and actually cared about helping a new client. I guess because I'm a small business owner and only have four provider with them, I'm no longer a priority. When my contracts are up I will find another company.

Review Source: Capterra

  Response: NueMD, Nuesoft Technologies

Date: August 2017

August 2017

 

Thank you for taking the time to leave us feedback, Misty. I'd like to sincerely apologize for our unresponsiveness. Due to technical difficulties on behalf of Capterra's website, we were not able to view to this review sooner. We would greatly appreciate an opportunity to resolve this. Please reach out to me directly at jen@nuemd.com.

 

Teresa from David Kurtz M.D., P.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I am extremely happy with my total experience overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its easy to use therefore I have more time to focus on other office duties than billing. It also keep things organized and tracked more efficiently

Pros

It is so easy to learn and is user friendly. We were able to start transmitting claims in just a few days, and Medicare which can take up to 30days was approved to transmit in less than 10days. We started receiving ERA payments within 10days of billing out. I have been in the business for 30 years and I have to say that this has been the easiest transition of setting up and billing without any problems whatsoever that I have ever experienced. The training was easy and friendly. I was really impressed with each department specializing in their own field, and the introduction and welcoming was awesome as well as the user friendly Nuebie Notes to refer to if you forgot anything during training.

Cons

I haven't experienced any cons yet, I am very happy with everything so far. I guess I would have to say the only Con that comes to mind is that I wish I had found your business a long time ago.

Review Source: Capterra
 

Stephanie from lacroix family chiropractic

April 2017

April 2017

Great team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Way to get ahold of your billing and support team. Program needs Java script to work but other than that it's easy to figure out. If you use them as your EHR it's easier, you can even verify the insurance from the program vs going online or calling.

Review Source: Capterra
 

Marta from Pnuero
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Nue MD is easy and effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nue MD is easy and effective to use. They are always quick on any support issues, and their system is not hard to use. It is easy to upload into their online filing system, to find patients, and to cross reference patient appointments.

Pros

That you are able to quickly upload your files, and the ease of use.

Cons

N?A

Advice to Others

N/A

Review Source: Capterra
 

Calvin from Clientfit Technology Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Simple and Easy to Use Billing Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When i decided to start a billing company 5 years ago i must have Demo'd about 10 different platforms. They ALL did pretty much did the same thing but what stood out about NueMD is that it was a clean ,SIMPLE, and intuitive interface. The learning curve was low and getting staff up to speed on the software takes days instead of weeks. Highly recommend this software!

Pros

Easy to Use - Works and MAC and PC

Review Source: Capterra