OneTouch EMR Software

4.36 / 5 (18)

About OneTouch EMR


OneTouch EMR is a cloud-based EMR solution that helps practices including Internal Medicine, Family Medicine, and General Practitioners manage patient's medical history. The solution can be accessed remotely via mobile devices running on different operating systems like iOS and Android.

As an ONC-ATCB Certified solution, OneTouch EMR can be used by physicians looking to qualify for Meaningful Use. The solution is designed to provide reimbursements for doctors by helping them manage overall note-taking capabilities and providing a virtual Encrypt-and-MAC coding assistant.

OneTouch EMR offers support via online chat, tutorial videos phone. The solution can integrate seamlessly with several practice management and billing solutions or can be offered within the suite of the OneTouch EMR system. OneTouch EMR’s suite includes scheduling, appointment reminders, document management, lab orders, e-prescribing, integrated fax, and more.

Services are offered on a monthly subscription basis in addition to one-time setup fees.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

18 Reviews of OneTouch EMR

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(10)

4 stars

(6)

3 stars

(1)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-18 of 18 reviews

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June 2018

Rob from Medical

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2018

Problematic at times, support is very good, very helpful, and friendly, if you can reach them

Pros

I like the scheduling. Does come with a prescription writer, mentioned nowhere, for which you need two part paper. Email of my next day's patient schedule the evening before is nice, though I'd prefer to set my own email time. Macros, which work most of the time, are helpful. Not fully intuitive, but better than stories I have heard about many EMRs. Once set up, its decent with relatively customizable templates. The price is reasonable.

Cons

I am a solo practitioner and set this up primarily myself through instructional videos, and trial and error. Customer support during the setup phase was not so helpful. DO NOT set your own name as physician and system administrator. Use something like Admin System for the system administrator name. Else, you end up with your notes and appointments under two different versions of your name. The instructional video says you should, even must, use first and last name for practice.admin, but set up that way leads to disaster. Wish I could adapt the prescription writer to 4 part paper which I already have. The encounter plan does not seem to let me write Rx for multiple indications from the problem list. Often in medicine, we use medications for not just one simple reason, but to address multiple problems. e.g., an SNRI for generalized anxiety, panic Do and depression, among other uses. Well, you have to pick one. Somewhere there is a likely a better organization for the plan with problem list and prescriptions. If you are writing free text for something like your HPI, and you don't hit the "ok" button before going elsewhere, or forget to hit "ok," all you wrote is lost... This happened to me three times costing hours of work. If you make a mistake or typo when writing a prescription, and don't notice before you write it, and delete it, it keeps the mistake in the medical record as a cancelled Rx. They may, hopefully, fix that. It took a while to figure how to get my name in my notes, and take out 'main office," this is not explained. Deleting a patient is far from intuitive and requires you go to super bill and delete from there. If you write your note after the day the patient was seen, which I do a lot since I am just starting and coming from paper records, you have to change the note's date to the visit date manually via going to superbill, else it defaults to the date of your edit. I ask, why? It took quite a while to figure how to delete the provided example patients. Customer support is difficult to reach. By phone it goes to message, which is so far not returned. Email directly to a support agent was not replied to, for the most part. When you do get someone on the phone, they are very helpful and do take the time to help you.

February 2019

Charmayne from iHealthone

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

A free certified software that is cloud based and very easy to use

Overall an awesome product. I have used it as a full-service software. No need for double entry

Pros

I like the fact that One Touch EMR offers a free Certified Software when other software companies charge a monthly and sometimes yearly subscription fee. One Touch has the ability to import and data from a Practice Fusion account directly into their platform. Their Clinical Quality Measure reports are easy to generate and multiple users can be added to one primary account.

Cons

There are frequent system updates making it difficult to log in at times. Also, when creating a new account it takes quite some time to receive confirmation emails

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

October 2018

Laborious to set up

I decided to go with a different EMR because of these limitations.

Pros

Price: free if you don't need more than 1 electronic RX at once.
Well laid out format that is easy on the eyes
Many automated features
Can integrate major labs, local pharmacies and imaging services
Will assist in transfer of Practice Fusion account.

Cons

Unable to cut and paste templates.
Had to build templates by clicking buttons in different categories making transfer from my Practice Fusion more complicated than it could have been.
Portal could offer greater functionality and services.

Response from One Touch EMR of

Replied October 2018

Thank you for your feedback, we're sorry that we weren't afforded the opportunity to assist you directly. Practice Fusion only allowed 1 electronic Rx at a time on their FREE platform, as is the case with our Free Version. We also offer the option to send multiple scripts at a time. Regarding Setup: We also offer a Free 1-hour session with our trainers to assist in setup, but you did not accept that invitation. Templates: No software that I'm aware of allows the user to cut/paste fillable templates from one system to another, but we have several hundred pre-built templates based on specialty which are easily customizable, and also offer the option to have custom templates/forms built for you. Patient Portal: Allows for all patient forms and intake documentation to be entered by the patient (demographics, ROS, Allergies, Meds, Med History, etc..) I'm not sure what greater functionality we could provide.

June 2018

Michael from Healthcare

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

My experience has been great. The customer service is excellent. Could not ask for any better.

Pros

This program is awesome. Very user-friendly very self explanatory. Very easy set up. The super bills and patient summary is and pertinent negatives are also perfect and very easy to work with. Giving very professional summary is for patients etc. which certainly decreases my charting workload. Most of all, it is iPad friendly which is what I was looking for to begin with. Making it a whole lot easier.

Cons

So far I have not really found any cons? One thing I would like to see? Is the potential to upload my own PDF documents That must be in a certain format a.k.a. Via state regulations and also documents I have created pertaining to certain modalities, and be able to edit them with my ipen capabilities and attach them to individual patient charts.? This would be very very handy.

April 2019

Michael from Family Practice - Urgent Clinic

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

1.0

Functionality

3.0

April 2019

One Touch EMR

Works for a limited scope but fine for the application that I'm using it for. Other than not being able to add a record from a previous visit, back date and time, it functional. Haven't figured out the eRx part of it yet, started to register but it didn't work.

Pros

Easy to learn, self paced, can customize some features.

Cons

Support is pretty much delayed and non-existent in the moment.
Can't input from a previous day, i.e., seeing a patient at night at home, document on paper, enter the next day, not able to enter a back date and time from the paper chart.

Response from One Touch EMR of

Replied April 2019

Thank you for the feedback Michael. You may import data from a prior note only after the note is "Closed", which is done at the Superbill. eRx requires identity verification prior to setup. Once the documentation has been received by our support team, setup is quick and easy. You will also receive instruction on how to use e-prescribing. Feel free to call us if you need assistance.

August 2014

Marisa from Sifuentes Enterprises


Ease-of-use

4.5

Customer support

4.0

Functionality

4.0

August 2014

Wowed by Product

Pros

It is cloud-based. I love the ease of use and that I don't have to sign a five-year contract but can go month-to-month. The system is not cumbersome, and I don't have to hire a project manager to implement the product; all I needed was web browser and and to enter my unique ID given by the vendor.

Cons

At this time, I have not found anything that I dislike about the product. The people seem to be responsive to my needs, and there is an area in the product where I am able to log any feature requests where they update with their own comments and let me know if it is the roadmap.

November 2017

Ron from Agape Church of Christ

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2017

Good Value for the Money

Pros

I used an older version of this and it worked well. Easy to use, good quality, and conversion was simple.

Cons

Was a little blurry in the conversion, but that must have been the older version. However, I was happy with the product.

August 2014

Christina from Orthopedic Associates of LA

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2014

No Longer Documenting Late into the Night

This EMR makes documenting so fast. I can dictate, type, & point/click (or all 3) in each section of the note. They have great templates you can customize or it's very simple to build your own. It's nice to finally have an EMR that makes sense to us - the ones who have to use it every day. This system is cloud-based so it's mobile which is nice with our 3 locations. I can access it anywhere. I like the iPad app. It's exactly the same as the desktop version with all of the features. I can take photos & make annotations. I have been recommending OneTouch every time EMRs are discussed. I can't say enough good things about the product & you actually get a live, intelligent, helpful person on the phone when you have a question. Thank you!!

September 2014

Howard from AIM CENTER


Ease-of-use

5.0

Customer support

4.5

Functionality

5.0

September 2014

Amazing one touch

Pros

I like the ease of use. You can adapt the program to your workflow and style. We have 4 partners and we all have different work styles and flows. With one touch, we can customize to our liking. I personally like to dictate and use shortcuts. Another doc likes to type freestyle. We are not all locked into doing the same thing.

Cons

They are growing fast, which is a good thing. However, I now have to wait a few to make suggestions and comments.

September 2014

Daniel from Incentive Consulting Group


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

September 2014

Need portable and customizable? Search no more!

Pros

Editing templates is easy with OTEMR. I recommend it for any practice that is non-traditional, or is just needing an excellent web-based software solution. The customer service is great compared to the big guys.

Cons

I wish more people were using them, so there was a better user-group for troubleshooting.