patientNOW Software


patientNOW is a hybrid integrated Practice Management (PM) and Electronic Medical Records (EMR) solution for aesthetic medical practices like plastic surgery, medical spas and cosmetic dermatology. The solution can be deployed either in cloud or on-premise. It is also compatible with various windows enabled tablet computers.

patientNOW helps practices automate workflows, manage interactions with patients that helps them to retain their existing patients and capture new ones.

The EMR solution features e-prescribing, lab integration, ONC-ATCB certification, narrative reports and procedure workflows. In addition, patientNOW offers a suite of PM applications including medical billing, patient scheduling, accounting, and a picture archiving system. The patient portal allows practitioners the ability to directly interface with patients that helps in delivering automated follow-up messages and appointment reminders.

patientNOW offers services on a subscription-based pricing model support via phone, email and through online FAQs.



45 Reviews of patientNOW

Overall rating

4.02 / 5 stars

Filters:

Showing 1 - 20 of 45 reviews

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2018

Patient Now Review

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Pros

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Cons

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

October 2018

Gabriele from New Look New Life

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

PatientNow is the best practice management Software

I have been using PatientNow for several years at this point and in my practice I always strive for improvements. Last year I took on the project to change PatientNow with a different practice management software. I evaluated several platforms including but not limited to Nextech and Remedly. Many promises were made by different companies but at the end, when my practice manager drilled into the softwares to check if this switch would benefit the practice, we quickly realized that PatientNow is the best option for our practice.

Pros

Very complete software for practice management at a very affordable price. Great customer service, easy to use.

Cons

I wish that they would switch to a native app or a web based version. now we work with a remote desktop connection that at time is a little slow

June 2016

Hillary from Grossman Plastic Surgery


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

So happy we made the switch!

Pros

I love how simple it is to use. Everything about it can be totally configurable to what we need. We were able to drop some of our other partners, like solutionreach and reviewboost because patietnNOW offers that functionality and more integrated right into the system. Obviously, that cost savings alone has been significant. From a support perspective, I am always able to get through on the first try and my issues are resolved and questions explained in a timely and respectful manner.

Cons

I wish the surgical images were a little newer but we are able to import our own so it wasn't that big of a deal.

September 2018

Brian from Dr. Brian Windle

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Quality Software for Plastic Surgery

I have used a number of EMR systems in the past and reviewed almost all of the packages available for plastic surgery. PatientNow is, in my mind, the clear winner for value, functionality, CRM, ease of use and reporting.

Pros

Great for automation of patient reminders and thus retention. Relatively simple to use as compared to other packages I have reviewed. Good support.

Cons

It is Windows based and thus the new cloud functionality is not as clean as if it was an IOS app but it is getting better with every update.

October 2018

dina from Funt Aesthetics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

October 2018

Patient now for Dr Office

We just started a rewards program and patient now has the ability to automatically give our patients those reward points. This is great feature because it takes human error out of question.

Pros

I like that it is able to award points since we have a 5% cashback on all purchases program in our office. I also like that it is able to generate reports on sales.

Cons

I think it needs to be more user friendly. It is difficult to set your own treatment pathways and remember all steps.

September 2018

Celia from Skin Renaissance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Easy to use EMR for aesthetics

Using PN EMR for all office and practice functions. I find it fairly easy to use and overall like it. I would recommend it to a colleague.

Pros

Ability to edit notes. Inventory is useful, ability to use a pen on a tablet to write chart notes is excellent

Cons

Unable to successfully integrate photos, seems like a glitchy function. Support often doesn't answer the phone, and support personnel are sometimes not up on every issue.

October 2018

Ashley from Weiler Plastic Surgery

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Great program, not perfect

Great program to be all inclusive, from running reports, tracking inventory, scheduling patients, emailing/texting patients, having an online portal and so much more. It is not perfect, but overall happy and would recommend.

Pros

I like all the options provided to customize the program. It is nice to have a program specifically geared towards plastic surgery/medical spa/derm clinics. Fairly user friendly

Cons

There is no "lock" for office appointments or sticky notes. It takes extensive knowledge to set treatment pathways. I wish there were ways to save commonly run reports on "ReportNow"

April 2018

Penelope from Southern Aesthetics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

April 2018

Customer service starts off strong and then they are virtually non-existent

patient scheduling works great

Cons

So lets just consider one report (how much botox did I do last year?) Running this report gave me the answer of 6 patients. HA! Maybe 6 an hour! each time I run the report it gives me a different answer. I shut it down and reboot...same problem. This issue is consistent with many reports,but not all of them. Called support multiple times...no answer and no follow up. In patient charting, there is no duel screen available so I have to close the encounter and open labs, look at labs, close, then open encounter.......maddening! I KNOW no EMR is perfect, but this is the least user friendly one I have worked with (my surgery centers and hospitals use other EMR's so I am quite proficient and adaptable). SO I inform them I not longer wish to use PatientNOW, via email. WOW! They responded quickly to THIS, informing me that I have an extended contract and I must continue paying. I didn't even mention their money back guarantee, but I will NOW that I have to get attorneys involved. I could go on and on, but I hope this provides enough insight to keep other physicians from getting involved with this company. If it worked properly, I would certainly not go through the hassle of transferring all this data to a new EHR.

June 2016

Peter from Capizzi, M.D. Cosmetic Surgery and Skin Care


Ease-of-use

4.5 of 5

Value for money

5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

June 2016

Must have for a new practice

Pros

In 2005 I took a chance with PatientNow in North Carolina. My practice was the first in the area with this EMR system. Since then it has continuously improved, become more efficient, and easier for the staff to use. The best, without a doubt, is the ability to discuss areas of concern with the CEO personally or by email. He is very responsive and cares about the product, quality, and user experience. This is a system that is a must have for any new or existing practice.

Cons

The treatment pathways could be simplified, but work.

September 2018

Jan from Premier Plastic Surgery

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

5 of 5

September 2018

Best software for Plastic Surgeons

Pros

Easy to use. Support and trainers are always helpful and available. The program is easily customized to our needs

Cons

Some restrictions with documents and layout can be frustrating. If we have a complicated issue it may take several days to get an answer back.

October 2018

Sheena from Lumen Laser and Aesthetics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Ease of use

It's been great.

Pros

The client support is fantastic. By phone and email they are quick to respond and extremely helpful

Cons

It would be great if the reports were easier to find. There are too many areas to pull report from and they are not labeled for an easy find

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

No title

Overall experience is positive, however cost is a little high to use some additional features of software. Features should all be bundled into a one time annual fee.

Pros

Easy to use and easy for new staff to learn scheduling in the software

Cons

Ease of reporting features and lack of some reports

September 2018

Theresa from ReNew Integrated Medical Spa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

September 2018

Aesthetic and functional Medicine

Great reports and overall ease of use

Pros

Great for aesthetic practice. The ability to document injections

Cons

Office notes for functional medicine practice are time consuming and there does not seem to be any customer support to help with this issue

September 2018

DAWN from David K Funt MD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Patient Now Review

I LIKE PATIENT NOW BUT IT IS ALWAYS A CHALLENGE TO GET A HOLD OF ANY REP

Pros

IT IS ABLE TO COMPETENTLY KEEP TRACK OF FOLLOWUP COMMUNICATION WITH PATIENTS

Cons

IT IS NOT USER FRIENDLY, TAKES A WHILE TO UNDERSTAND ALL THE FUNCTIONS OF IT.

September 2018

Danielle from Plastic Surgical Associates

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Solid EHR Platform

Initially we had major problems with one member of their staff, but now their staff is AMAZING. Same day responses, on-site visits (they sometimes bring doughnuts), and they will cheerfully help with even the silliest, repetitive question.

Pros

Levels of use - you can start just scheduling, and then add in elements as you transition.

Cons

It doesn't feel super intuitive, and the set-up is quite involved.

September 2018

Tonya from Gravity Medical Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

My Patient Now

A+++ Positive

Pros

Ease of use. Many helpful features. Great Support.

Cons

Would be nice to have trainings in a format that they can be accessed at anytime.

September 2018

Cynthia from Diehl Plastic Surgery

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Patient Now is a pretty good value

Fairly straightforward system

Pros

Reasonably affordable, easy / straightforward to use

Cons

Have to call to make some changes and some limitations

June 2016

Lori from Athleo Cambre M.D.


Ease-of-use

4.5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Happy Practice Manager . . . . . Again.

Pros

The support from both the technical and customer service side is second to none. We always get an answer the same day if not immediately.

Cons

After 4 plus years I am still having a fight with the Treatment Pathways. I just know one day soon we will be friends.

October 2018

Maria from Funt Aesthetics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

PatientNOW Review

have been using the program for 6 years and love it

Pros

the software is very user friendly

Cons

the software updates too often

September 2018

Jenny from Seattle Face and Skin

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Review

Pros

Has the tools and functionalities you need for the business

Cons

Not user friendly in choosing the patients