About Therabill by WebPT

Therabill, a WebPT product, is a HIPAA- and ARRA-compliant cloud-based practice management solution for mental health and speech therapists. With Therabill, providers can submit billing claims, manage schedules, enter treatment notes and maintain patient information. Users can access the system anywhere, anytime, from any web-enabled device.

Available to both single and group therapy practices, Therabill is suitable for speech-language pathologists, mental and behavioral health specialists, developmental therapists, social workers, psychologists and nutritionists.

With Therabill, providers can document sessions using customizable templates. Additional features include scheduling with drag-and-drop functionality and automatic appointment reminders, pat...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

68 Reviews of Therabill by WebPT

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(40)

40

4 stars

(17)

17

3 stars

(6)

6

2 stars

(3)

3

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 68 results

April 2019

Nuha from Ascend Physical Therapy

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

April 2019

Just needs a few fixes

It's a wonderful resource however requires a great deal of practice and guidance on how to navigate the steps of billing and understanding the what and why of what I'm doing.

Pros

- Amazing that a lot of the work is done for you and system is already in place and automatically populates all the info you need, and with just the click of a button you can bill out your claims. - Love that it's connected directly to my documentation system. - Customer service is good and knowledgable - Very helpful resources, especially knowledge videos!

Cons

- I wish there was a lot more specific guidance during the onboarding call with how to use the system (for ex: I was supposed to receive another call to continue training however still haven't had the opportunity to complete the training despite already being at the point of needing it and unsure of how to proceed) - Customer service is great however I feel like no one is really going over the basics of Therabill and what everything means, especially for someone who is so new to the system and billing in general.

December 2011

Meg from Meghan Chalmers, Mini-Motor Mouths

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2011

Made my life 1000x easier

I was so relieved to find Therabill. I tried the state's free system and found it complicated and lacking with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support. I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section. I really appreciate that the site is always changing and expanding to meet our needs. I know a lot of care and work are put in to maintaining it's success. This site has everything I could ask for in a billing system and so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee!

Pros

Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful.

Cons

I would say I do not use all the features on the site but that is only because I don't need them at this point. I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear.

Response from TheraBill

Replied December 2011

Hi Meg, I agree with the what you say about the "credit card title". I am going to make the credit card title a non-required field soon. However, here is a brief explanation of what it is. It is really just a way for you to title the insurance card in any way you want. Think of it is a free style note. The title is displayed to you when you go to create an insurance claim, therefore, you can put anything in it that will help you at that point. The main reason behind it is because sometimes an insurance company may accept electronic claims through a third party (with a different name). For example, the insurance company name on the physical insurance card you receive from the client might be "Acme Insurance". But they accept claims through "XYZ Corporation". You would have to choose XYZ Corporation as the insurance company (who to route the claim to), but you could title it "XZY Corporation" to match what is on the insurance card.

July 2018

Patricia from Wise Mind Mental Health Clinic, LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Functionality

2.0

July 2018

For the 6th time, reminders not getting sent

When this was a stand alone independent company, you could get prompt responses to concerns, reasonable and frequent updates. There is zero care about behavioral health support at this point. Don''t do it. There are better programs out there and to switch is a huge burden.

Pros

It had been a fairly comprehensive billing and documentation software. Before it was purchased by WebPT, the updates were frequent and helpful. This is now non-existstent.

Cons

Frequent outages with PAID text reminders not being sent because the developers didn't create enough memory, no real updates of importance or frequency. Awkward user interface.

April 2017

Nick from Excel Care Therapy

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

April 2017

TheraBill, good tool, non-responsive support

I have been a user of this tool for over 2 years, all has been very good, lots of features, lots of good templates, and pretty easy to set up and use. However, our practice is in Phoenix AZ, and this tool does not support Phoenix AZ timezone for Google Calendar. I have submitted over 6 bug reports, but I have not received a satisfactory response. Different customer supports personnel goes down the same path (make sure your google calendar is in the correct timezone.), but they tag the bug fixed, and then go unresponsive. I have given up, and will not be using this feature. It is too bad, because our patients do like receiving reminder emails, however until this bug is fixed, we cannot send them reminders, nor can we populate our therapists' Google calendars with their appointments.

Pros

Great features, great value, very intuitive

Cons

Customer support

May 2017

Tom from Gibson Counseling

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 12 months


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2017

Easy To Use

We really like this software, it has been a great improvement for us and we are anxious to see the new additions when they are ready to be installed.

Pros

The color coding is surprisingly not only appealing but very efficient and 'self-sense' rewarding. Our therapists really like the ability to communicate securely with clients through the patient portal. The ability to process payments (especially credit cards) within the system has been a huge time saver.

Cons

We would like to see more options for our administrators to customize some layouts and reports, would like to see the option to search clients more easily, and move the tab "select therapists" from the bottom corner (it is very hard to get to sometimes). We would like to see a more user specific way to communicate between administrators and therapists and clients. Would have been nice to have a more easy system to migrate our (then) current clients into this new system.