DonorView Software


 

DonorView is a cloud-based donation and membership management software for nonprofit organizations. It provides member-information management tools, online surveys, email marketing, forms and reports.

DonorView’s contact management module allows users to manage member data and volunteer information, track donors, committee lists and more. Users can store profile information, keep track of relationships between members and staff and store documents.

The fundraising tool helps track donation details, and users can categorize donations based on payment type. Users can include “Donate Now” buttons in emails, websites, surveys, newsletters and social media sites. The button leads to a form that captures donor information and can automatically import data into a customer relationship management (CRM) tool.

Users can also create events online, and DonorView enables users to manage registrations, collect payments and promote events. The integrated email marketing tool lets users configure email templates, create recipient lists and post to social media.

 

DonorView - Acknowledgement information
 
  • DonorView - Acknowledgement information
    Acknowledgement information
  • DonorView - Mail merge
    Mail merge
  • DonorView - Mail merge templates
    Mail merge templates
Supported Operating System(s):
Web browser (OS agnostic)

47 Reviews of DonorView

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Paul from Athens Area Habitat for Humanity
Specialty: Nonprofit
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

A great concept but not ready for prime time

Ease-of-use

Functionality

Product Quality

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Value for Money

I'm not looking to switch away from DonorView, simply because it's better than the patchwork of applications we were using and it's in our budget as a non-profit. I'm still holding out hope that DV will start putting some investment into seriously improving their product for the end user, especially for power users who are responsible for maintaining enterprise data. If they don't, I'm worried that the company will go belly up. But for now, I'm sticking with it despite how frustrating the system is to actually use in the real world.

Pros

The idea behind DonorView is great. You keep everything in one place to get a 360-degree view of your constituents and replace all the various individual systems for email, web forms, payments, events, donor tracking, CRM, etc. And you do it at an affordable price. All these features are, in fact, in the system, which is wonderful. It's in the execution things start breaking down.

Cons

When we signed on to DV over a year ago, I knew there were practical problems with the system but hoped they had an aggressive development team which would stay competitive by continually improving the product. By now, it's apparent that they do not have an aggressive development team and appear to be putting almost no effort into improving their product to stay competitive, which is frustrating for the user and makes us worried that the company may fail and leave us hanging. DV obviously doesn't use this system themselves, at least not in the full way it's intended to be used, or I'm sure the more glaring problems would have been solved by now. There is no power-user interface. You can only search for constituent records with a single string across all fields, for example, rather than being able to search for combinations of field values with wildcards. You lose your found set whenever you drill down — extremely frustrating. You cannot edit multiple records at once if you find a widespread problem (although DV will offer to write an ad hoc script for a fee). Constituents can create duplicate records without the system flagging that event for you. Couples with individual records can use a DV campaign page to donate as a couple, creating a third record, and there's no automated way to split that out to the pre-existing records. You can use a "Family" field to create households, but there's no way to tell the system that you want to mail to some of those households as a household (e.g. we have some donors who tell us they want a single mailer every time, yet they don't always donate, purchase, or volunteer as a couple, so there's no automated way to ensure that they get just one mailer — it has to be done manually every time). Also, the email "templates" are not templates, they're just saved emails. Actual templates would be so much easier to work with. DV has effectively locked down certain design choices by preventing override, which is a real pain when their choices are bad, such as a hard-to-read gray font — I had to go in and tinker with the code to stop the system from ignoring my commands to use a darker font. You can't create any conditional auto-completes (e.g. having all new constituent records within certain cities, ZIPs, and counties automatically fill in a Service Area field). The list goes on. In short, DV doesn't really pay attention to the needs of the actual user in the field and they don't seem at all focused on creating a superior product for the end user.

Review Source
 
 
 
Showing 1-20 of 46

Aubrey from Martin County Healthy Start
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

We Love Donorview

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Functionality

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Customer Support

Value for Money

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I have loved it. The customer service has been great, they answer my emails immediately. And it has simplified my life treamendously.

Pros

The versatility, I shopped around for months looking for something that would be able to fit my unique fundraiser. Donorview, while not super flashy like some of the others...checked every single one of my boxes. It has P2P, ticket sales, silent auction, text campaigne....tons of different features!

Cons

I wish that we had paid more to get a full training up front. I'm positive that there are more features that I could have been using, but don't know of because I didn't have a formal training.

Review Source: Capterra
 


September 2018

September 2018

Great tool for donor management

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Value for Money

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So far my experience has been good, although I ultimately decided to use another software long term.

Pros

Easy to track donor contact information, giving history, reporting, and other valuable data

Cons

It took me some time to understand how to use the software and I've had some technical issues with it, but nothing that technical support could not handle

Review Source: Capterra
 


April 2018

April 2018

Easy transition to DonorView. Great customer support.

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Easy to track donations and constituents. Transition was easy.

Pros

Easy to use. DonorView already has incorporated the items a non-profit is looking for in its software. Great on-line videos on how to use the program.

Cons

Still learning how to use event management and tracking. Does not have a way for user to import data.

Review Source: Capterra
 

Jim from Foundation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

I have no idea how we'd be doing this without DonorView.

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It's a single repository for everything. Spreadsheets and e-mail are no longer acceptable when a tool like this is available.

Pros

DonorView is a single repository for everything. Spreadsheets and e-mail are no longer acceptable when a tool like this is available.

Cons

The e-mail newsletter functionality is a little querky. The resulting messages appear very different with different browsers.

Review Source: Capterra
 

Ashley from Choices Women's Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

We love DonorView. The customer support is phenomenal and we were able to combine 5 different progra

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Pros

It is great that we are able to customize all of our reports and we also love the amount of detail we can add to our constituent profiles. I would definitely recommend this product.

Cons

I would like to be able to pull cumulative giving in a report. Their email customization can be very glitchy.

Review Source: Capterra
 


March 2018

March 2018

Just switched and am enjoying an easier and more integrated system.

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I got a more comprehensive system for equal or less money. Got more stuff than I had with my old system, such as the donor pages, and the donor portal. It is much more visually pleasing and can manage grants much better.

Pros

Reporting is easier, visuals are nicer, grant management is great. Excited to use the peer to peer system. Its very comprehensive and you don't have to pay extra to add all the components.

Cons

The only thing I don't like is that you can't upload a template to be mail merged. Maybe they'll fix that soon!

Review Source: Capterra
 

Gwen from Bulverde Spring Branch Fire & EMS

December 2017

December 2017

A Stand Out Among the Many

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Pros

Easy to use. Help resources available in text and videos. Support team responds immediately. Never feel unsupported. Features suit non-profits and they implement new ones to meet the needs of such entities, such as the new Silent Auction app.

Cons

Wish it worked with Safari/Mac better. Unable to delete more than one constituent record at a time, but support was willing to assist.

Review Source: Capterra
 

Trisha from Big Brothers Big Sisters of Shelby and Darke County
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Donor View has been extremely beneficial for our non-profit organization.

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This software has allowed our organization to pull several different processes (Mail Chimp, Event Brite, Pay Pal, Stripe, Access database, Excel spreadsheets, etc.) into just one program. It is saving us time, which in turn saves us money. It is helping us be more efficient, which leads to more productivity.

Pros

Ease of use. Donor View implementation team has been very helpful and made the transition process easy.

Cons

Automatic billing. We would prefer to receive an electronic invoice, review it, contact the company with any discrepancies, and then pay as we wish.

Review Source: Capterra
 

Jennifer from Big Brothers Big Sisters
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

DonorView Customer service was excellent. They were prompt with answering questions and e-mails.

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We are only now getting started on this software but I envision being able to have a better picture of our big donors verses small donors and using this for sponsorships and to build better and more relationships overall with our donor base. We are excited about the peer to peer sharing for donations/sponsorships as well.

Pros

The customer service that came with this software was great. Being a nonprofit without a great deal of Tech training we found this software to be user friendly and easy to navigate.

Cons

Trying to get all of our data to fit under the amount needed for the lesser cost. We had 9 years worth of donor information and a tight budget so we only converted over 4 years worth to keep our records under the specific criteria in cost.

Review Source: Capterra
 

Kathleen from Roanoke Valley SPCA

August 2017

August 2017

Given time it is easy to very the hang of the software and can be worth the money.

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Pros

The customer service is very good. They respond very quickly. All the services that they provide are also nice.

Cons

Some of the features are hard to figure out how to use like when building the mail merge templates or email templates.

Review Source: Capterra
 

Kim from Impact Giving

August 2017

August 2017

Broad, dynamic system, excellent / responsive customer support.

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Pros

It allows me to capture a great deal of information about our clients and package it in a variety of different ways. Has a breadth of services so provides a more one stop shop from integrating with our website to receive payments, customer tracking, email campaigns and analysis.

Cons

Isn't easy to track some date specific events (partner renewal dates). To be honest, many of my issues have been answered or are on the radar of the development team.

Review Source: Capterra
 

Maryanne from Capacitar International

July 2017

July 2017

I find the functions of Donorview an excellent choice for our 501c3. It

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Pros

It has made donation recording and reporting so easy. I can manage our database easily and it's made doing mail out's much simpler. I can track who is opening and reading, how many times. The software is multifunctional and I like having all those options in one place. The support team are always quick to respond to any questions I might have. I'm still working hard on making full use of all that Donorview has to offer us.

Cons

Some of the reports are not intuitive to run, I've had trouble getting out the reports that I wanted, also running out a mailing list. I know keep a master mailing list outside of donorview, and have to update that address list in two places. I've had some trouble building templates for marketing emails. I wish there were more variations on building blocks for emails.

Review Source: Capterra
 

Britleigh from YMCA of the Okobojis

July 2017

July 2017

Donorview is user friendly and their customer support team is always there to answer questions.

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Pros

Easy to use, has all of the features and functions that I require in a donor database, customer service is exceptional.

Cons

The software does not offer an ACH functionality directly through their website. You are able to link up to a different website and tie the two together, but I would rather not pay an additional fee for the functionality.

Review Source: Capterra
 

Sam from South Shore Christian Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Extremely easy to use, and great customer service from the folks at DonorView!

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Pros

We transitioned from Excel spreadsheets to DonorView, and the support staff made the transition very easy and it's been extremely helpful having the ability to generate reports and build historical data.

Cons

There have been one or two technical glitches we've had, but the support staff has been extremely helpful.

Review Source: Capterra
 

Aoife from Support The Enlisted Project
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Fantastic! Meets a variety of needs for an enitre nonprofit!

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Having one database that performs the same functions as our previous three, it is extremely user friendly.

Pros

So far, myself and my organization has had a great experience with Donorview. The transition period was very simple from our old database since Donorview provided ample support and answered all of our questions and concerns over the transition while also merging our data very quickly. Whenever we have any questions or issues the support team quickly responds and helps resolve any issues. My team and I are always excited to see the new features and updates donorview creates as it is always bigger and better. Thank you to the donorview team for such an amazing diverse software!

Cons

The reporting is the part that we struggle the most with, it is not as robust as our old database so that has been a struggle in terms of acquiring donor retention reports with ease. I know that this will soon be an issue of the past as the software continues to develop.

Review Source: Capterra
 

Sarah from The Branch Museum of Architecture and Design
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Our experience with DonorView has been completely exceptional!

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DonorView far surpasses our previous system for record keeping. In addition, it has allowed us to eliminate a variety of outside subscriptions because of its multi-faceted capabilities. Since implementing this software, we are more organized, which allows us to be more successful as an organization!

Pros

The database is extremely intuitive and user friendly which has made the process of transitioning that much easier. The staff at DonorView is amazing and provided immediate and thorough support for every question I threw their way. I will recommend to anyone I know!

Review Source: Capterra
 

Angie from Foundation for MS Wildlife Fisheries and Parks
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

DonorView review

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Pros

Keeps track of our donors and all their information, you can run reports, make reports into excel spreadsheet.

Cons

Sometimes it can be a little slow when you are putting in the information. I wish it had a prompt that would let you know if you have entered the same donor twice.

Review Source: Capterra
 

Sarah from Boys & Girls Club of Bristol Family Center

July 2017

July 2017

Great Software + Awesome Staff!

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Pros

The thing I like most about Donor View is their quick and friendly customer support. Any question or issue that I have ever had over the past two years was able to be solved immediately. Their software makes it easy for us to manage multiple moving parts of our organization in one place. We are so grateful for the relationship that we have with Donor View and are looking forward to utilizing their software in even more complex ways in the coming year!

Cons

I would like to see improvements on the Email and Social Marketing platform. Uploading images, resizing and changing fonts should be easier. I also would like to see it so that when being viewed on cell phones, it renders correctly and fonts are the right size. It would be nice to just drag and drop photos, crop and then have them be sized correctly. I use a program called Canva, which sizes photos really easily- I would like if your program mirrored theirs.

Review Source: Capterra
 

Ericka from Big Brothers Big Sisters of Franklin County
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great Product! Amazing customer service!

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Having our data in one place and so searchable. The reporting feature is fabulous and the peer to peer works well!

Pros

We've been live with Donor view for a couple of months but it's already made our event planning and execution so much easier. We also employed the peer to peer for our most recent fundraiser and it worked quite well, as both an administrator and user it was simple and effective. Not to mention it's the first time we've had all our data in one place, which is just awesome! I also can't say enough about the customer service! It's swift and always helpful.

Review Source: Capterra
 

Barry from Roanoke Valley SPCA
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Nothing is perfect, but DonorView is close

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We were able to combine multiple databases by moving to DonorView. Also, we became more mobile with the cloud-based DonorView.

Pros

DonorView provides a better service at a fair price when compared to our last software program we used for donations. The customer support is fantastic, they are fast to respond, always friendly, and rapidly solve problems.

Cons

I do not like the high credit card processing fees. The learning curve has been a lot longer than expected.

Review Source: Capterra