About Membee

Membee is a cloud-based membership management system designed to reduce administrative tasks for employees and volunteers of chambers or associations by fully automating the membership workflow. You have the option to integrate Membee's membership features into your existing website or create a new all-in-one membership website that tightly integrates the membership features.

Membership features include new member sign up, automated member renewals, automated renewal reminders, public or private member directories, member profile information, and event registration - all with payment processing directly on your website! 

Need a new site? Membee Complete contains all your membership features with an easy-to-manage, mobile-friendly website. You can...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of Membee

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(7)

7

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

June 2019

Janice from Quad Riders ATV Association of British Columbia (ATVBC)

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Excellent software - best ever customer service and tech support!

Annual invoicing, done automatically by Membee (via email or letter mail) has increased membership retention by over 50%, allowing our organization to double its membership in two years. Automation of previously manual processes (reporting, invoicing, etc.) has allowed our organization to grow substantially without needing additional staff.

Pros

Membee allows us to manage our membership simply, from sign-up to annual invoicing, with a full range of member options and reporting. Our membership has doubled and we are managing the increase without additional staff - Membee saves us that much time! What really makes Membee work is the customer support! The software features options to fit the requirements of different types of organizations - rather than having the organization fit the software. Staff know the product well, are quick in understanding what customers need and answer questions daily in clear, easy to understand and follow language. A wide range of well-written tutorials are also available. As a provincial non-profit, Membee is affordable.

Cons

Switching between keyboard and mouse slows down data entry - keyboard only options would be fantastic.

Reasons for Choosing Membee

Price and Membee's willingness to work with our organization to make the software work for our needs (dual and family members).

Response from Membee

Replied June 2019

Hi Janice! First of all, thank you for taking the time to write such a positive feedback about Membee, reviews like this make us love what we do even more. We love to help our users and we're always happy to go above and beyond. We're also ecstatic to hear that Membee has helped to grow your membership and increase your membership retention rate - by 50%, amazing! To thank you, we're providing a complimentary month to your subscription, we hope you enjoy Membee more and more, Janice!

January 2020

Jeannine from SCW Pickleball Club

Company Size: 1 employee

Industry: Sports

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

SCW Pickleball Club

We implemented Membee for our Pickleball Club in July, 2019. Although it hasn't always been smooth sailing Membee has always been helpful in resolving any issues we've encountered. We are just finalizing our first year end and our membership renewals are the highest they have ever been. Thank you.

Pros

I used to process our Pickleball Club's membership manually which meant a 25-30 hr volunteer work week. Membee has reduced the amount of work I do by more than 50%. Continued support throughout the learning process has been wonderful. The Membee support team has been great. If the issues are urgent, Membee responds promptly and efficiently. The daily morning Chat help line has also been very helpful to get answers quickly as we continue to learn how to navigate the system.

Cons

We've had a few issues with Members (including myself) not being able to login due to "blocked cookies" even though our settings have not been set to block the website. For the most part our members have been able to resolve the issue by clearing their browser history.

Reasons for Choosing Membee

The monthly subscription for Membee was more reasonable for our Club. We also liked the fact that Membee help throughout the implementation process.

June 2019

Jodie from Canadian Reiki Association

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Membee has made my work life so much simplier!

Membee has made it so much easier to manage our members information. New memberships and renewals are much more efficient and collecting dues is a lot easier thanks to Membee.

Pros

Membee works seamlessly with our website making it easy for our members to manage their own memberships. Automation saves so much time and frustration and makes collecting membership fees a lot easier.

Cons

It can sometimes be tricky finding something that you are looking for (and don't use often) however, the customer support is great so this is not really an issue.

Reasons for Choosing Membee

Membee provided solid solutions to the member management issues we were having. It is an affordable option for our non-profit business. We have been very pleased with our decision to join Membee.

Response from Membee

Replied June 2019

Hi Jodie, thank you for taking the time to review Membee. We're grateful for your feedback and your kind words are like fuel for our team! It's a pleasure to know that Membee has helped you save your time by streamlining your processes. Our support team is happy to hear that they're able to guide you through the tricky roads. Thank you for your amazing service with Membee - we hope you enjoy every moment with us as we definitely enjoy it with you!

January 2020

Ashley from Mustang Owner's Museum

Company Size: 2-10 employees

Industry: Museums and Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

I use this program daily and I HIGHLY recommend it

The program and customer service is incredible. Any time I have a question, which I often do, because our business always seems to come up with crazy ideas, ie Unique Billing Options, Membee ALWAYS help me achieve our goal with the best business practice. They are extremely helpful and the program makes my job easy.

Pros

The software is easy to use for our company and our members. Updates are often implemented to the program to keep up with technology advancements and to improve ease of use. I use this program daily and the ease of use makes my job easier. All my members and event records are at my finger tips and with a click of a button I can't find what I am looking for.

Cons

There isn't anything about the software that I don't like. Updates are often implemented.

November 2019

Jason from Tourism Industry Association of New Brunswick

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2019

Prepare for lots of mouse clicks

Membee is not mobile-friendly, which is a real pain. Forgetting how nice it would be to have a mobile app, it's next to impossible to use on a mobile browser. Searching in convoluted. Setting up events takes too much time... there are just too many options to navigate - which should be a good thing - but the user-friendliness, or lack thereof, more than takes away from the experience. Customer support was... ok. IF your issues occur during Membee's office hours, you'll be able to reach them by live chat or phone. This was nice, but then you may need to take way more time than should be necessary to explain your issue, then re-explain it when they answer something you didn't ask. In the end, they do get things resolved. It's just a bit of a pain to get done. Sorry, but I can't recommend this software at this time.

Pros

Hard to speak on what I really liked. When I started my position, this software was already in place, so I had no choice in using it. This would not be my recommendation for anyone. On the plus side, there are lots of features built in, and the reporting was especially detailed.

Cons

While the search capabilities were somewhat powerful, the implementation was awful, in my opinion. You are forced to click and select so many options before actually getting any results. After you do it a few times, it doesn't get easier, it just makes you want to pull your hair out. Just trying to look-up all contacts in a particular organization can be harrowing experience.

Reasons for Choosing Membee

From discussions with my predecessor, I believe price and ability to setup events were the deciding factors. We were glad to stop using it. There are cheaper and easier-to-use options available. If you select them and decide to leave, be aware they will only provide *one* copy of your data *after* you cancel. The format is a mess of XML files, so if you want a nice data dump in CSV format, forget it. They won't do it.

Response from Membee

Replied February 2020

Thank you for taking the time to provide your experience of Membee, Jason. We highly appreciate your honest feedback!