AdvancedMD EHR Software

3.86 / 5 (565) FrontRunners

Our advisors have recommended this product 71 times in the last 30 days

About AdvancedMD

AdvancedMD is a unified suite of software designed for independent laboratories, medical, physical therapy and mental health practices. Features include practice management, electronic health records, patient engagement, telemedicine, rooming, reputation management, financial analytics and business intelligence reporting that all work together to automate practice workflow.

The cloud platform enables anywhere access and the highest levels of data security available. AdvancedMD is browser agnostic for Mac and Windows operating systems and runs on nearly any device. Mobile apps are available for iPhone, iPad and Android devices.

Integrated workflow automates the patient journey, starting with self-scheduling onsite or telemedicine appointments. Appointm...


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Supported Operating System(s):

Windows 7, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

565 Reviews of AdvancedMD

Average User Ratings

Overall

3.86 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(219)

219

4 stars

(178)

178

3 stars

(66)

66

2 stars

(47)

47

1 stars

(55)

55

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 565 results

March 2019

Jeanette from Focus Total Health

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Excellent software for insurance billing

Pros

A simple to use software for billing insurance claims. We use Practice Fusion and this is one of the few billing softwares that will "talk" to our EMR. The system is simple to set up and the company can have you up and running (using their clearinghouse) within about 4 weeks. Customer support is good. They respond quickly. Functionality saves time with ERA's and automatic posting. We have a single provider and this works great.

Cons

Can be difficult/time consuming to add another provider. You need to plan well ahead if you are going to do this.

September 2019

David from Northwest Neurological, PLLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

September 2019

My review

Very good

Pros

That it can be customized -- to a point -- to my practice.

Cons

Many things can not be added or changed unless done through the company -- and if it is not on their list of changes it may never happen. It is also not as intuitive to use as one would hope.

Reasons for Choosing AdvancedMD

Cost.

May 2020

Yaima from JE Billing Inc

Verified Reviewer

Company Size: 11-50 employees

Industry: Accounting

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

AdvancedMD EHR PM review

Excellent experience with Advanced MD. They take suggestions and ideas and implement some of them.

Pros

AdvancedMD is a system that you can trust to do your billing. We can bill, track claims, verify insurance coverage and post payments easily.

Cons

I feel that medications on the EHR side needs to improve and more billing reports.

Reasons for Choosing AdvancedMD

Pm side with ECW was not accurate and couldn't control Aging Report. Reports where not matching numbers and contacted support without resolution (I had one provider testing the software) Support for ECW is located in India and Advanced MD is US based. Support with ECW was not easy and very time consuming. Very hard to get anything resolved.

March 2018

Harlan from Acacia Psychological Corporation

Verified Reviewer

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

March 2018

Not ready for mental health

If you're looking for a powerful billing platform this may be a good system for you to consider. However, if you're looking for a full PM/EHR system to manage a mental health practice this system is not ready and costs too much for what you get.

Pros

- Great billing platform with many ways to keep track of claims and payments - We're able to manage 3 locations with a single system - The system overall has a lot of great capability and most of the functionality we were looking for in a PM/EHR system. However, as noted below there are issues with how some of these capabilities work. - Templates can be customized

Cons

- The EHR is not user friendly and leads to many new users creating notes that are not connected to a session as well as multiple redundant notes for a session. - There is no easy way to track missing notes other than going session by session for each chart - The standard reports are generally not very helpful as they provide few ways to customize and filter. The filters that are present are often not logical ways to filter data. What's more frustrating is that there are actually more useful reports that are in the system but they cost additional money to be added to a user's key. For example, a common filter type is to filter a range of providers alphabetically. AdvancedInsight does provide an enhanced reporting capability (for an extra cost) that relies on Internet Explorer and MS Silverlight all of which are old technologies. It is also somewhat difficult and time consuming to learn and still does not provide the ability to customize reports in the standard report capability. For that you have to pay AMD to make the changes or to add the report that already exists to your key. - Printing chart notes requires a time consuming process of creating a Microsoft Word Merge template for each note template and then printing each note one by one. The Word Merge templates are complex to create and manage. - Our sales rep guaranteed us a 95% first pass acceptance rate. After 7 months we are at 89%. There are several reasons for this and the company has provided us a credit but don't be fooled by the promises of their sales team. - Adding new providers can take up to a month. Again we have been promised a 24 hour turn around time and yet sometimes have to wait weeks to get new providers added to our system. Note: we have the ability to add Users but only AMD can add providers.

February 2020

Roger from Excellent Caring Medical Clinic

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2020

Excellent product with poor follow through from sales office

There are many reasons to recommend this software. We believe the EHR is very well designed. But again our major frustration at this point is that the sales office refuses to call us back and set up for the 10 hours of training we’re asking for regarding doing our medical notes. I just believe that this may be one person who is highly dysfunctional but it doesn’t make any difference what causes it if you can’t get the support.

Pros

The software is extremely well designed and works very well. There is functionality in it that is well supported by the ad hoc customer service team. The EHR is the cornerstone of our operations.

Cons

There is certain functionality that we do not understand and sales which committed to give us some hours of training has refused to contact us. We spent too much time doing medical notes partially because there is functionality that we think we could use better with some support.