About TherapyAppointment

TherapyAppointment is a web-based HIPAA-compliant solution designed to serve small to midsize mental health practices. The solution allows professionals to create session documentation, file insurance claims electronically, record medical treatments, document client's protected health information and more.

TherapyAppointment enables paperless clinical procedure workflows, as well as online document storage. TherapyAppointment’s Autopilot feature provides real-time information about patient appointments (e.g., notes, reminders, copays) in sync with the flow of patients. It also allows for automated sharing of appointment reminders via phone call, email or text message.

TherapyAppointment allows physicians to set up a self-service portal for patie...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

91 Reviews of TherapyAppointment

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(39)

39

4 stars

(37)

37

3 stars

(7)

7

2 stars

(6)

6

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 91 results

November 2018

Lynn from Dynamic Counseling Services

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Created by a therapist, for therapists

I have been using it for seven years and love it. It is essentially seemless; and when a rare snafu comes up, TA notifies us immediately, and usually has the issue fixed within a very short period of time. I have never had an interruption in the overall functioning of the software. It's easy to use and flows easily. My clients love the online scheduling and account access, as well as the ability to input their info online before we meet--saves time in session.

Pros

After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it.

Cons

The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com.

Response from Psych Select Software

Replied November 2018

Hi Lynn, Thank you so much for being a long-term part of the TherapyAppointment Community and for sharing your experience! We are so grateful for your feedback and kind words, and are glad that you chose use after your thoughtful consideration of the great options out there. We're so happy to hear that our Support has been helpful -- providing the helpful service you need to manage your practice is one of our primary goals. The new upgrade, TA2.0, was designed to be more intuitive and streamline your workflow, and we hope you love it. Please do keep us posted with your experience as you train on TA2.0 in December, and continue to let us know how we can improve! :) Thanks again, The TherapyAppointment Team

December 2019

Kristie from TTUHSC the Counseling Center

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2019

User Friendly

It makes it possible to send text reminders, schedule, and take notes all in one place.

Pros

The soft ware provided ease of use, low cost, Hippa compliant services to help keep client info confidential.

Cons

The software had limited viewing options for multiple therapist. Cloud bases system is also less desirable.

Reasons for Choosing TherapyAppointment

I had used in private practice and was more familiar with it.

Response from Psych Select Software

Replied January 2020

Thank you for the great review, Kristie! We greatly appreciate your feedback. Please note, in the upcoming product release, there will be an ability to run reports by the therapist and location. We'll be sure to keep you updated!

February 2020

Crystal from 515 Therapy and Consulting

Verified Reviewer

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

February 2020

Frustrated Long Term Supporter of Therapy Appointment

I have appreciated Customer Service for the most part over the years because they generally have responded quickly and in helpful ways when it comes to the program, itself. However, when it has to do with the upgraded 2.0 system and the problems involved, the Customer Service is poor. I have been on many Facebook threads and I know high numbers of practice owners feel lied to about the launch of 2.0 and it's readiness and capabilities. It's really too bad because I feel Therapy Appointment was a leader in the industry and if they could get the problems figured out could still be a leader. I hope it's not too late.

Pros

When I began using Therapy Appointment 8 years ago, I felt it had all the bells and whistles no one else could offer. I really like that it has encrypted messaging. I also like that clients can schedule themselves. The billing has been good, and the reports are great. For the most part, customer service is generally responsive.

Cons

I have been waiting two years for the promise of an upgraded system. We are on the old, Legacy system and were supposed to "migrate" to the new 2.0 system right after Thanksgiving, 2019. That was cancelled, due to what I was originally told was an overload due to the holiday. When pressed, I was finally told that there were glitches in the system and migrations would be on old until January. January has come and gone and when I asked Customer Service about an update, they responded with "you'll know when we know". We need to move to the new system for many reasons. The messaging system is difficult to utilize. You can't see when more than one person is added to the message. It is in desperate need of revamping and is archaic. There is no way to send intake forms to clients and there is no e-signature capability. There are many pieces that need upgraded - too many to mention. I contacted customer service by phone several days ago. There was no answer so I left a message asking for a call back to review my options. I have been with Therapy Appointment from virtually the beginning and spend over $8500 per year (not counting credit card fees and clearing house fees). I will update this review if I am given some options that solve the problem of migrating or getting some of the features we so desperately need. Unfortunately, in the meantime are forced to look elsewhere for a different EHR.

November 2018

Laura from Cornerstone Counseling of Charlotte PLLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2018

Great customer service!

great

Pros

Wonderful customer service! Every time I've emailed or called, they have been very friendly and helpful. The auto pilot function is great and was definitely made by a therapist who knows what's important! I like the statistics feature.

Cons

I wanted to use a credit card processing service that "spoke" with Therapy Appt but Cayan is so expensive. I use Ivy Pay and then have to manually post everything. I wish there was a way to mark on the calendar that someone no-showed or late cancelled- changing the appt to a different color would be helpful- it would also be helpful to add another slot when someone late cancels so I can still mark that the original client cancelled and leave room for another client. I wish you could send additional reminders too. I also wish there was a way to mark how much I as a practice owner pay contractors and have that added into the posting tab and statistics

Response from Psych Select Software

Replied November 2018

Hi Laura, Thank you so much for sharing your feedback and for being part of our family. We are grateful for the opportunity serve you and glad to hear our customer support is helpful! You're right -- we were built from the ground up by a therapist still at the helm of TherapyAppointment as CEO. He does know what's important to help you grow your practice! We do hear your concerns about credit card processing and have great news! TA2.0 integrates with two processors so that you have choices. The calendar (which integrates with Google, btw, so you can have a HIPAA compliant schedule on your phone!) has even more options for managing your practice. We love your idea of being able to track contractors in your business stats panel, and are looking into how we might incorporate such a thing into TA2.0 or a future update! Please do continue to share -- our goal is continual growth and improvement, and we love hearing your thoughts! Thanks again for being part of the family!

November 2018

Jolene from Mind In Balance, LLC

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2018

One of the best choices I've ever made for my private practice!

Overall, using this system has significantly decreased stress in running my practice! It keeps me organized and on track with billing and scheduling and keeping up with notes. I would never try to go back to the old paper and pencil method of private practice again. My clients are also quite pleased with the features they are able to use.

Pros

I'm most impressed with the security and support. Once they shut down to keep hackers out - all of my clients' private information was completely safe so I could relax. The personnel providing support for any concerns are very responsive, friendly and helpful. I increasingly feel more like I'm part of an online family of sorts when using this practice management system.

Cons

I really wish clients could complete all paperwork directly online rather than having to do any printing. I wish documents could be attached to the email within the system both from and to me. I also wish documents could be faxed, other than just to referral sources.

Response from Psych Select Software

Replied November 2018

Hi Jolene! Thank you so much for being part of the TherapyAppointment Community! We are glad that joining us has been one of the best choices you've made for your practice and are so grateful to have you! With our new upgrade, TA2.0, you'll find that your practice rely's much less on traditional printing and mailing. We'll have esign, PDF submittable forms, and attachments when we launch TA2.0, and will continually work to improve those functions.The fax idea is interesting, and I've submitted this request to our team. Thank you, again, for being part of our community and for your positive words. We love hearing your feedback and hope to continue to help decrease stress in your practice! Best wishes, The TherapyAppointment Team