WhatsUp Gold Software


 

WhatsUp Gold is an on-premise network monitoring solution designed for IT enterprises and managed service providers (MSPs). The solution helps them to manage their IT infrastructure and network activities. It offers tools for discovering, visualizing and monitoring network devices, displaying connections between devices and monitoring network status.

WhatsUp Gold can automatically discover devices within the network, including physical servers, VMware, data centers, Hyper-V and workstations, among others. The solution helps IT administrators to manage cross-device connections from a single map. Administrators can also monitor network traffic, enable or disable connected devices and generate performance reports via a personalized dashboard.

WhatsUp Gold helps network administrators to manage network device configuration and change control processes. The Configuration Management module archives and audits network configurations and send alerts to admins upon setting change. It also ensures that devices comply with regulatory standards like SOX, PCI, HIPAA and FISMA.

WhatsUp Gold offers a point-based license for a one-time fee that also includes support via email and phone.

 

WhatsUp Gold - Administrator dashboard
 
  • WhatsUp Gold - Administrator dashboard
    Administrator dashboard
  • WhatsUp Gold - Automated network discovery
    Automated network discovery
  • WhatsUp Gold - Manage device properties
    Manage device properties
  • WhatsUp Gold - Monitor devices
    Monitor devices
  • WhatsUp Gold - Monitor performance
    Monitor performance
  • WhatsUp Gold - Network map
    Network map
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

48 Reviews of WhatsUp Gold

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Jianan from UNO
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Gold product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a nice one

Pros

Whatsup Gold is obviously a good and useful product for people to use.
The interface is friendly and the reminders are helpful

Cons

The interface needs to add more useful, practical and convenient functions to make the customers more comfortable

Review Source
 
 
 
Showing 1-20 of 47


October 2018

October 2018

Good, but has an antiquated licensing model...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Functionality
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Support

My experience has been pretty good, but as of right now we're looking at other more cost effective options.

Pros

I like how reliable it is. Once you've got it set up, it just keeps on chugging no matter how many fires are happening around it. It integrates well with PagerDuty and covers the bulk of our monitoring needs.

Cons

I don't like the licensing model. We have multiple sites and we have to set up fully licensed instances at those remote sites for monitoring of those resources. Additionally, we don't have a way to combine all of those remote sites into a single pane of glass with our main site so that we can get a holistic view of our enviornment.

Review Source: Capterra
 

allan from Cofomo Québec
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Network monitoring tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
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Pros

I have been using what up gold for over ten years so i can tell you this is a sure value. It give you a global View of your data center health with a simple Dashboard, and you can custumize it easily. No agent is needed if you use snmp.

Cons

Some new futures doesn t work perfectly and need some improvment. It is a little bit backward if you look to other new génération of products like datadog.

Review Source: GetApp
 


September 2018

September 2018

MONITORS AND UPDATES BETTER THAN ANY OTHER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Value
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Pros

It is part of my task to create websites from time to time and I use WhatsUp Gold for updates regarding my networks and servers. Setup was easy and so is using it. Web traffic reporting was such an important feature of it, and so are other features.

Cons

It is pretty expensive, but to compare its usability and price, it seems justifiable.

Review Source: Capterra
 

Tim from Avaya
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

It's a very good App

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
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Quality
Pros

WhatsUp Gold is a very good software to help us monitor all network components. It can receive SNMP traps as well. The GUI looks attractive.

Cons

The price is high. Sometimes it is not easy to find the required features. And the setup is not so easy.

Review Source: GetApp
 

Peter from NorQuest College
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

WUG is a great monitoring and alerting application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

An ability to submit feedback directly to the vendor

Pros

WUG is very versatile with support for many vendor hardware and software products, with multiple alerting and reporting triggers.

Cons

WUG is limited with regard to netflow and syslogging - it doesn't appear to scale very well in these areas.

Review Source: Capterra
 

Glenn from ComplyRight, Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Excellent product however lately they are advertising features that are not working

Ease-of-use

Functionality

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Value for Money

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It provides us an overall health of the environment and provides great alerting tool.

Pros

The interface is nice and customizable. Upgrading to new versions are very simple. The overall alert monitoring is great. They continue to add in new features to keep up with the overall demanding IT infrastructure. Working with their technical and product teams are great as they listen to your issues and/or suggestions and look to add new features by communicating to their customers on their sprints.

Cons

As of late the Whats Up Gold Plus product is not delivering based on what has been communicated to their customers. I attended a conference where IPSwitch stated their WhatsUp Gold product supported Microsoft Azure, Dell Compellent Storage and Wireless APs. When we implemented the product it only supports a small piece of Azure that requires Servers and not WebApps/Sites. In addition, the Dell Compellent provides incorrect measurements which is now being looked at on their technical team because there are issues with their release. On the AP Support it is stating they cannot read into our Cisco Airnet APs which are very standard. This too is a feature request. I like the product but for the cost I would expect these types of features to work.

Review Source: Capterra
 

Dominic from Quadra
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

This is a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Realtime monitoring tool

Pros

It is a great visual dashboard to know the health of your network.
Easy of use for the simple task
Support team seems to getting better

Cons

Lots of bugs in 2017 version, was like a beta version of 2018 version.
Not a lot of device type
Discovery is not always accurate about the brand, model, device type ,etc.
WiFi monitoring is not good
Not easy to use for advance monitoring

Review Source: Capterra
 

Frédéric from TELUS
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Good product but lack of many feature.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Average monitoring tool that support scripting well.

Pros

The software is Polyvalent and support lot of monitor type. It can also do scripting so you can build your own monitor.

Cons

There is a big lack on reporting. Scheduled report are complicated to implement and tidious. The interface can be very slow.

Review Source: Capterra
 

Scott from China Spring ISD
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to set everything up and have not had to make many changes after the initial setup to get what we were trying to out of the product

Pros

I have only use one other product to monitor our network and I have found that WhatsUp Gold is a better product by far and easier to use.

Cons

I wish that the price was a little cheaper but overall not a very expensive product to begin with when compared to others.

Review Source: Capterra
 

Bernie from CCSNH

May 2018

May 2018

I use it everyday for the past 15 years. Earlier versions were a bit easier to understand.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

I like the graphics. The graphs are great. The product does a lot. It is familiar to me as I've used WUG since 1998

Cons

The product is complex to setup. I need direction/training on all that it can do as it is no longer obvious.

Review Source: Capterra

  Response: Ipswitch, Ipswitch

Date: June 2018

June 2018

 

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it.

Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here:

https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ

If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

 


May 2018

May 2018

WhatsUp has simplified our environment monitoring.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
Value
Support

This product has saved us a lot of time. The cost of this product is great. I know there are other products out there but WhatsUp Gold has been solid for our school corporation.

Pros

The ease of setup and monitoring has been a huge benefit. We have used this multiple times to track down errors that would have been much more time-consuming.

Cons

Wish I could get my Superintendent to let me upgrade. We have stayed with our current version for a number of years. Hoping we can upgrade because we always add more technology but not staff.

Review Source: Capterra
 

Scott from County of Volusia
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Web interface needs a lot of work. Back-end works wonderfully.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

When services fail, or if a machine crashes, we're notified quickly

Pros

Quick and easy scan/interface loads. Makes life easy when you're trying to maintain 500+ virtual machines.

Cons

The web interface is pure garbage. It needs a LOT of work; especially since everything is now required for using the software

Review Source: Capterra
 

NC from PCV Murcor

May 2018

May 2018

It does its job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy of use. The graphic is very nice and the snmp feature allow pulling of devices and alerts easy.

Cons

support is lack. Not allow too many customizations to fit the needs at times. The support documentation should be better.

Review Source: Capterra
 

RJ from RU

May 2018

May 2018

wug 17&18 has an overall better interface that is responsive, a few minor fixes will make it aweso

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

The device cards are a nice addition; quickly access common features.
Creating dashboard is much easier now than in previous version; more flexible.
I like how things are now grouped together, e.g. accessing logs you don't have to go to 3-4 different locations.
Searching for devices is great!

Cons

Device roles and discovery could use some work.
need to be able finding monitors in library is cumbersome, need a way to search or jump alphabetically
Device types were remove, new versions don't support changing OS type
Need a way to create dynamic HTTPS content monitor, meaning you could hit an address like so : http://%device.Hostname/NmConsole (hostname is not supported, only address)
HTTPS TCP monitors only support SSL TLS 1.0
I spend a lot of time hitting F5 to refresh the browser because the change I just made is not reflected.
you can drag and drop devices - need an easier way to manage groups.
Need a way to pin favorite groups in navigation pane.
When you are on device status page from my network you have to click back button 3-4 times to return to the my network page.
Would like to see more youtube videos on how to use the newer version; would be a great way to deliver user training.
I would like the ability to delete a device from the devices properties page.

Review Source: Capterra

  Response: Ipswitch, Ipswitch

Date: June 2018

June 2018

 

Hi, Thanks so much for the kind words! We're delighted that you're enjoying WhatsUp Gold and we love hearing about how you're using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/watch?v=MmaOx9MsMEQ. If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community for more help. Thanks again for using WhatsUp Gold.

 

Guy from Transparent Container Co., Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

We have been using WUG for over 6 years and it has been very beneficial in monitoring our systems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the new interface in WUG 2018, it is clean and modern. It is easy to add new devices to be monitored.

Cons

A couple of years ago there was a major upgrade to the software that removed a lot of report functionality that we were using. Knowing this, I would have stayed on the old version of the software. It is also hard to contact support, they hide the phone number.

Review Source: Capterra
 

Paul from Sonnax Transmission Company
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Been using WUG for 10+ years, great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

Ability to identify network traffic bottlenecks, down devices or down monitors of devices.

Pros

Layer 2 maps of network with an easy to read & understand status are great. When analyzing network traffic, the ability to filter down to a specific devices' traffic has allowed me to identify networking issues on multiple occasions.

Cons

Challenges working with web interface, sometimes there are issues with certain browsers not being able to perform certain functions.

Review Source: Capterra
 

Cody from Southeastern Oklahoma State University

May 2018

May 2018

Great software for monitoring network devices. Easy to use interface that provides a great dashboard

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support
Pros

Email and dashboard provide a quick overview of your network devices at a glance. We utilize multiple dashboards to monitor network switches, interface statistics, server statistics, hard drive and memory usage, our virtual infrastructure, and even netflows.

Cons

Adding a single device seems clunky - you can't just add a device by ip - must be done by network scans.

Review Source: Capterra
 

Nick from IMP Aerospace & Defence

May 2018

May 2018

Great product that monitors our devices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

System awareness

Pros

Know as soon as something goes down. Or when something is getting close to causing you headaches. Don't be in the dark or find out on a Friday night that your server crashed when you could easily avoid it with proper notifications.

Cons

Interface is not intuitive and could use a redesign. Once you figure out it your ok but takes some googeling to find functionality.

Custom notifications windows could use a serious rework.

Review Source: Capterra
 

Paul from SUNY Buffalo State
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

I have had nothing but outstanding experience with IPswitch and it's staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Support

Our Network and VM monitoring has improved by 200%

Pros

First is its reliability. I have matched it against other products such as CACTI and more accurate in the numbers game. Also, its flexibility when it comes to even exporting and importing of databases to new versions of WUG. Another aspect I like is how there is always constant improvement with the product. The versions never stay static. Always moving forward. I have in recent made of suggestion and IPSwitch said they would investigate it and possibly have it in a beta release.

Cons

This is a most difficult question to answer. If I had to come up with anything ... It is that they are under staffed. Every single employee on tech side, sales, marketing must be working 24 hours a day 7 days a week. Answers are always 100 percent correct but the same staff answers your questions. Those employee s need help. Hire !!!

Review Source: Capterra
 

Dan from 3Day Blinds

May 2018

May 2018

WUG does a good job of monitoring for basic functionality and works well in our environment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Whats up Gold is easy to install, setup and configure machines for monitoring. The day to day administration and alerting work well.

Cons

The monitoring functionality of whats up gold is good for it's intended purpose, but that functionality could be expanded to include other alerts

Review Source: Capterra
 
 
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