ACTIVE Net Software


 

ACTIVE Net offers a cloud-based event management solution suitable for YMCAs, non-profits, parks and recreation departments, campus and local communities which help them to improve community business and member engagement.

This software includes online registration tool for members and guest attendees to register for the upcoming events. It also includes online membership management features for tracking member data, including types, access passes and rates.

The solution is configurable, and since it’s cloud-based, event organizers can manage every aspect of event remotely from their desktop or mobile.

Customers can use self-service tools to build their profile, buy tickets and merchandise, communicate with organizers and more. Administrative dashboards deliver real-time business info to view engagement metrics and discover new opportunities to create more activity programs.

Other features include a scheduling calendar—which allows users to view multiple facilities by day, week or month as well as set global “skip” days and holidays—and communication and email tools with list-building capabilities

 

ACTIVE Net - Website registration form
 
  • ACTIVE Net - Website registration form
    Website registration form
  • ACTIVE Net - Fundraising and online donation form
    Fundraising and online donation form
  • ACTIVE Net - Online facility reservation form
    Online facility reservation form
  • ACTIVE Net - Online activity registration dashboard
    Online activity registration dashboard
  • ACTIVE Net - Fundraising and donation dashboard
    Fundraising and donation dashboard
  • ACTIVE Net - Create and send targeted emails
    Create and send targeted emails
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

29 Reviews of ACTIVE Net

 

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Software Advice Reviews (18)
More Reviews (11)

Showing 1-18 of 18

Diane from Conservatory of Music and Dance
Specialty: Arts & Cultural
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Not responding, taking thousands of dollars from our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company has breached their contract with our organization-- taking thousands of dollars of our revenue and will not respond to repeated inquiries and requests to correct the error. Do not trust this company!!!

Pros

I used to like the ease of use but they are now not responding to our repeated requests to correct their contract breach.

Cons

I used to like the ease of use but they are now not responding to our repeated requests to correct their contract breach.

Review Source
 
 

Ashley from OSBI
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Great for Nonprofits!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Last year, we were going to hold a 5K as a fundraiser and had no clue on where to start or what to do. From our standpoint, they really fulfilled their promise in helping provide us with the tools to hold a successful 5K. Ultimately, we ended up nixing the idea, but we will use Active Network in the future!

Cons

The main con that we encountered was the fact that the products were not available a la carte. We already used a robust CRM that offered event management, but didn't offer event management that catered towards a 5K. The pricing was outrageous for our needs, but again, we were looking for something a la carte.

Review Source
 
 

John Kennedy from Cience
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

ACTIVE Net

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Best tool for your active lifestyles.

Pros

I run everyday and has joined a few marathons last year and this thing right here helped a lot. This tool has a fantastic and easy to use navigation system, awesome features for a race day!

Cons

It is a useful tool for me as an athlete and I couldn't think of anything negative about this software.

Review Source
 
 

Mark from Canadian International School
Specialty: K-12 Education
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Active network review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1. The system is reliable in term of network security.
2. Can handle a large volume of concurrent registration.
3. Back-in system is easy to use.

Cons

1. Back-in system although easy to use, it requires a lot of time to input all data especially if you have a large registration system.
2. Can't handle complex registration system.

Review Source
 
 

Fernan from The YMCA of Greater Rochester
Specialty: Human Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Working with Active Net

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

From a customer service perspective the team at Active is working with us to address the issues identified as cons. The objective is that the end user experience on the back end is congruent with the end user experience on the front end.

Pros

The business intelligence dashboard is quite robust and provides us with real time data and trends that we are able to act upon.

Cons

The member interface is not user friendly. It is not intuitive and takes the user down virtual rabbit holes that seem to meander without any destination or logic which is quite frustrating and not a good experience.

Review Source
 
 

Melissa from Heritage Payment Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Good Option For Some

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Active net is a good option if you are a massive outfit. It can be extremely expensive for small, medium and most large parks and recs, non- profits, etc.

Pros

- Great features such as membership management and online registration -User friendly for parents and staff - Looks good

Cons

- Extremely expensive product, especially after new price increases - Added features cost additional money

Review Source
 
 

Rosemary from Isk institute
Specialty: Healthcare & Hospitals
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2017

October 2017

ACTIVE NET

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

IF THERE IS ANY OTHER PROGRAM THAT I FEEL NEEDS TO BE UPGRADED, IT IS THIS ONE. CAN BE GREAT BUT NEEDS WORK.

Cons

THIS PROGRAM HAS MANY GLITCHES AND GOES DOWN ALMOST EVERY TIME YOU USE IT WHICH MAKES IT VERY DIFFICULT TO SAVE INFORMATION STORED.

Review Source
 
 

Laurie from Center for Black Music Research at Columbia College Chicago
Specialty: Higher Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Lots of functionality - is it the right fit for your purpose?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If your organization needs to handle complex registrations, events like conferences and the like, it's probably one of the most full-featured out there. However, they way it defaults doesn't really apply broadly to other uses, so setup gets difficult, and sometimes you just have to workaround or accept something that doesn't quite do what you want the way you want it. Still, for smaller organizations, it's a good value for the cost. Their fee structure is fair, and lower than most.

Pros

Easier to use queries and data reports--they have really worked to make the user experience better in last several years.
Abundant tutorials, many are pretty good, some are redundant or not that informative.
Fulfills its main purpose well and offers functionality to handle rather complex organizational needs.

Cons

For our needs to track interactions with our constituents, the system required a lot of workarounds outside of conference management. Membership reports were difficult to set up to get the information needed.
Setup is difficult and complex in general, particularly if your organization doesn't quite fit the model they used to develop the software.
Although we realize they have to have some sort of fee model, to be charged a fee for charitable donations is hard to accept, .

 
 

Erika from LARPD
Specialty: Other

March 2015

March 2015

General Review Title

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Detailed information on receipts and reports. Able to look up information based on various ways.

Likes Least

The help and the glitches it encounters. It is not the most user friendly system.

Recommendations

Speak to others who do similar things on this system and see if it works for them.

 
 

Michael from Chime Inc.
Specialty: International Organizations

March 2015

March 2015

Very Active

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Active.net provides a great deal of comprehensive information that enables us to consider many different alternatives and to make a more informed final decision.

Likes Least

We like using Active.net and we use it a lot. I have not heard any complaints but I could poll our employees and ask what they like the least. I'm guessing - nothing.

Recommendations

I suggest you try it and I think you will like it depending upon what your needs are and what you hope to achieve by using it.

 
 

Daniel from WestGate Church
Specialty: Faith-Based Ministries

March 2015

March 2015

EZ but EXpensive

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use when product is established and set up.

Likes Least

Cost and exclusivity. Due to single option availability, they price their services pretty high.

Recommendations

Talk with Active, they are beginning to realize they've out priced themselves as new competitors enter the market.

 
 

Daniel from Government
Specialty: Governments

February 2015

February 2015

Active Net

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use in managing organizations. Well designed sites.

Likes Least

Nothing. All is well with Active Net. I have no issues or concerns.

Recommendations

Explore all options to maximize and ensure benefits.

 
 

Sheldon from Shif Shul
Specialty: Faith-Based Ministries

February 2015

February 2015

satifiedclient

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is user friendly. It was brought in by a member and was easy to show other peple how to use.

Likes Least

I really dont have to much say about this matter. It is in use and I don't see a reason to change.

Recommendations

Check if there is no other software that is easier to learn and use.

 
 

Deepa from IQBAL BANSAL
Specialty: Higher Education

February 2015

February 2015

CHIEF TECHNOLOGY OFFICER

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer support, friendly service, on-time delivery, fast response and diversified solutions.

Likes Least

Expensive, no international support, inadequate tech notes and application engineering not there.

Recommendations

Prouct is good if used in North America. No support in Asia, China and third world countries.

 
 

Dan from City of Aspen
Specialty: Governments

February 2015

February 2015

ActiveNet Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Organized program that is easy to read. I use it more during the summer season here than in winter.

Likes Least

if I knew how to use it better, than just what I know, it might be a little more handy. We use other internal programs that pretty much do the same thing.

Recommendations

Get to know how to use all aspects of the program.

 
 

Patricia from Self
Specialty: Other

February 2015

February 2015

Active.net

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It allows me to register for races without extra work. It is easy to use.

Likes Least

I have never had problems with this vendor. There is nothing else to say about that.

Recommendations

If you can use this software easily without having problems, you can evaluate the software.

 
 

Rachel from LKP Films, LLC
Specialty: Other

February 2015

February 2015

Helpful/easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's a very simple structure to raise funds for races.

Likes Least

There is nothing I can think of offhand. Honestly, I like the vendor a great deal.

Recommendations

Use ACTIVE Net's extra tools for setting up a personal fundraising page. It will help set you apart from the myriad of other users.

 
 

Brian from Brian Inc
Specialty: Other

February 2015

February 2015

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very easy to use. Not confusing to operate. Good support for questions, etc.

Likes Least

Product can sometimes be slow to respond. No other issues that I can think of.

Recommendations

Evaluate the cost of overall implementation, including costs if you need IT support.

 
 
 
Showing 1-11 of 11

Isis from Chinook School of Music
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Activenet is powerful & adaptive but not for the tech savvy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, we like Activenet because it keeps us organized and gets our company off a paper and pen system.

Pros

Activenet is a powerful educational programming software tool. It is highly adaptable for all kinds of programs and faculties for both private lessons and group programs. It makes managing inventory, staff contact lists, sign-ins, program lists, registration fairly easily.

Cons

Activenet is a very large learning curve for new staff. It is hard to train to new staff and requires a lead staff who can oversee its evergrowing functionality. Being on Internet Explorer also has it's quirks and can make using it on different types of computers problematic. The program is expensive and sometimes you cant adapt certain functionality to your needs. Their development team rarely follows through on making customized improvements to suit your companies needs. Some of the features are out of date & do need updating shortly to maintain a competitive edge for the future.

Review Source: Capterra
 

Chelsea from YMCA of Greater Indianapolis
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Active Net from YMCA program director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is great for Ymca use. We use it for membership, programs and childcare. I can use apps and online features to make it easy to check children in and out and parents love the ease of the website for online payments, registration and account viewing.

Pros

I love the easy interface. It is user friendly and intuitive. There are many functions and many ways to get what you need done.

Cons

There is no “shopping cart” to register for an activity and let them pay later. You can do a payment plan but not a save for later type.

Review Source: Capterra

  Response: ACTIVE Network, ACTIVE Network, LLC

Date: October 2018

October 2018

 

Thank you for taking the time to give us a review, Chelsea, it's great to hear ACTIVE Net has worked out so well for your YMCA. We really appreciate the 5-stars!

 

Laura from San Francisco Conservatory of Music
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Activenet for small schools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Generally, this software has work well for is to bring clarity to the revenue and payroll streams and helped us greatly reduce past due balances and reduce staff time with registration transactions.

Pros

We appreciate parents' ability to login to manage their accounts, register for the correct classes and make online payments. The private lesson management on the staff side is efficient and generating the needed payroll information works well for us. Communication module is also much appreciated for targeted emails by course registration or level of participation. We have been able to fairly easily configure this software to work for our small school.

Cons

Reporting is very hard to trust and manipulate. Activenet seems to be trying to address this with AdHoc reporting and Insights, but the time and $ involved in incorporating those aspects is with our small staff is prohibitive. Also withdrawing students from a lesson course after they have had one or two lessons is impossible and necessitates adding fake money into the system to close the receipt. We find frustration that all the product enhancements are generally geared to YMCA type organizations and the smaller school needs are not often addressed.

Review Source: Capterra

  Response: ACTIVE Network, ACTIVE Network, LLC

Date: October 2018

October 2018

 

Thank you Laura for taking the time to give us feedback on ACTIVE Net.

 

Bryan from West Hillhurst Community Association
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Activenet Endorsement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been with Activenet for 6 years. I have demonstrated the site to 4 different organizations.

Pros

What is there not to like - easy to learn, has programming, scheduling, etc. Love the fact that the trainer site is 99.9% of the real site (does not process payments) so easy to try things on before using main site.

Cons

Nothing. It does everything we need it to do.

Review Source: Capterra

  Response: ACTIVE Network, ACTIVE Network, LLC

Date: October 2018

October 2018

 

Thank you for your review Bryan, it's great to hear that ACTIVE Net has been able to cover every need you've had! We really appreciate the 5 star review.

 

Kristin from Orchard Park Recreation Department
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Recreation Department User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to take registrations online and in person in live time, ease to print rosters for staff, web based and can access at any site on the go.

Cons

Learning curve to use, many steps to complete each function.

Review Source: Capterra

  Response: ACTIVE Network, ACTIVE Network, LLC

Date: October 2018

October 2018

 

Thank you Kristen for taking the time to give us your feedback!

 

Shelly from YMCA of the Rockies
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

ActiveNet

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Mostly positive. There is a lot of power in this product but can be difficult to figure out.

Pros

Versatility and lots of customizable options for activity setup.

Cons

Not easy to import/export or run certain reports to get info. Extremely difficult to customize report for your needs.

Review Source: Capterra

  Response: ACTIVE Network, ACTIVE Network, LLC

Date: October 2018

October 2018

 

Hi Shelley,

Thank you so much for taking the time to leave your feedback, and our apologies for the frustrations you've had with the reporting functionality. If you run into troubles running reports again, you can always turn to the online help center: https://support.activenetwork.com/activenet/AN_Tutorials

 

Alexandria from City of San Diego Parks & Rec Dept

June 2018

June 2018

Use program for sports team/ community class registrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is quick and efficient since each activity is assigned a designated code.
The receipts are neat and organized upon printing.

Cons

At times, the program can be really slow to sign in on.
Inputing the activities can be time-consuming and tedious.

Review Source: Capterra

  Response: ACTIVE Network, ACTIVE Network, LLC

Date: June 2018

June 2018

 

Thank you for your review Alexandria, we especially appreciate the 5 stars for customer support. I've passed along your feedback about how time consuming the platform can be to our product team so they can be aware of your experience. Thanks again for taking the time to give us a review, and for all you to do help keep San Diego active!

 

Helen from Town of oLds

May 2018

May 2018

Implemented and used activenet after switching from CLASS for six plus years. it was quite good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once I got used to activenet, I really like a lot of what it could do. our initial set up caused problems from the start and we did not properly set up (based on how rep suggested) to maximize ease of use. I love the roster reports, booking was easy to do, as was registrations, membership sales. Editing information on the clients was very easy. when things went well, Activenet worked okay for us. calendar views were an awesome tool to see what was in the facility for the day and the totals reports were really prowerful. it was great to be able to generate reports in a variety of formats.

Cons

customer service was slim to none for the majority of our time. We only had a dedicated person for a small window of time to help show us and train us on how to advance the functionality of the programme. initial logistical problems in set up stalled our progress without the product. promises of bridging with current accounting software did not ever happen. As was the promise of bridging with red cross classes, which class did, was another thing that never happened. Helpline improved for last year of use, which was great, but kinda too late. Activenet had a habit of running updates, and not letting us know. Changes to our system would occur and we would have no idea how to troubleshoot and then have to wait several days for help from activenet. (via email or phone) Contract was renewed without our organization being consulted (you cannot automatically renew a contract without consultation) and then, when we heard our fees would be increased, with no promises of anything improved for our end, we opted to seek other software that may better fit our needs. Too bad because there are many many parts of Activenet I really liked, and really miss!

Review Source: Capterra

  Response: ACTIVE Network, ACTIVE Network, LLC

Date: May 2018

May 2018

 

Thank you for your review Helen; we're sorry to hear that you were left feeling frustrated by a lack of support and options when it came to your technology. I've passed your feedback along to the head of our ACTIVE Net team for their consideration. We wish you the best and appreciate your valuable insight.

 

Sylvina from The Delta Education Foundation

September 2017

September 2017

My experience with Active Net overall has been positive. Any snag was always resolved pretty quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about this software is that it takes care of everything my business needs. There's nothing lacking. And once I learned the basics, learning how to search or change something is pretty easy. I can figure things out without being "trained" by a more experienced co-worker or user.

Cons

Sometimes the software can be a little convoluted. Trying to change something proved difficult at times.

Review Source: Capterra

  Response: ACTIVE Network, ACTIVE Network, LLC

Date: October 2017

October 2017

 

Thank you for the feedback, and we appreciate you as a customer of Active Network where we strive to not only serve our clients but to be their partner as well. We are happy to hear our solutions are helping you run your business with ease.

 

Jeff from Pittsburgh Elite Volleyball Association
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

We have been looking for an all around management system and finally found one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a sport organization with a large membership and have been looking for a management system to assist in the everyday registrations, membership accounts and billing. It is helping us streamline.

Pros

We have used several different management systems and finally found one we can settle down with. The staff have been easy to work with and go out of their way to assist with any issue we have needed. Set up was relatively easy considering the functionality of the software.

Cons

Although the Active program is so all encompassing it can be a struggle learning the system to get the most out of it that we expect.

Review Source: Capterra

  Response: ACTIVE Network, ACTIVE Network, LLC

Date: November 2018

November 2018

 

Thank you Jeff for taking the time to review Active Net! We really appreciate the 5 stars!

 

Kyle from The First Tee North Florida

December 2016

December 2016

ACTIVE Net Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It a great system to allow memberships to be tracked and run reports of information that may non-profits use on a daily basis.

Review Source: Capterra

  Response: ACTIVE Network, ACTIVE Network, LLC

Date: December 2016

December 2016

 

Kyle, thank you for taking the time to review our software. It¿s great to hear you¿ve been able to get valuable information out of our robust reporting features. Your feedback is integral to our continued development, and if there is anything we can do to make your experience easier, please reach out!