About Blackbaud Fundraising

Blackbaud Fundraising is a cloud-based donation management platform, which helps businesses automate processes related to payment actions and track donor activities using communication tools. Key features include event management, online donations, donor database, donation tracking, mobile giving, payment processing, online forms and email marketing.

Designed for non-profit, education institutions and healthcare organizations, Blackbaud Fundraising allows firms to store all donor information in a unified repository for future reference. It enables enterprises to gain insights into campaign performance by generating reports based on supporters' behavioral, demographic and lifestyle characteristics. Additionally, it comes with a communication module to share co...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

75 Reviews of Blackbaud Fundraising

Average User Ratings

Overall

4.25 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(7)

7

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 75 results

December 2019

Jeffery from Stillwater Medical Foundation

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2019

Powerful CRM that will meet your needs!

Pros

This is a powerful CRM service/software. We've expanded our utilization over the years, but I still know there are areas we don't even scratch the surface of when it comes to compiling information on donors and potential donors. A few years ago we made the leap to RE:NXT, placing our data in the cloud -- it's wonderful to be able to access data from wherever I am, whether I need a phone number or address, or some data on donation history. I've been a Raiser's Edge user for 20+ years, and I have to say I can't imagine keeping track of our donors without it. From historical data to personal notations, you can keep so much info here (even uploading photos, documents, etc.). With RE:NXT we have integration between the CRM and our web site donation forms. They're easy to build and drop in to the coding for the site.

Cons

We've felt that there are a couple of things in the EVENTS module that we wish worked better for us/our organization, but that's a small hiccup when it comes to the functionality and quality of BB fundraising.

November 2019

Phyllis from Arcadia University

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

2.0

Functionality

4.0

November 2019

Outstanding fundraising tool

Overall, Raiser's Edge is a helpful tool and provides the information which helps me do my job.

Pros

The ease of use which makes training co-workers much quicker and more easily understandable. The various modules make database management more effective (specifically EVENTS).

Cons

My biggest complaint with Blackbaud is customer service. Prior to the new procedures, I was able to call and speak to a human being and explain my issue. Currently, I can only get a CSR via CHAT, and that is only if someone is available at that time. Even during times where someone is supposed to be available, I frequently receive a message to try again later. When I CAN get a chat session, I find the CSRs are not as knowledgeable as they should be. I also find the CSRs have a hard time comprehending exactly what I'm asking and usually give up and find another way to get the information. In addition, while the standard reports typically give me the information I need, there are some that are sorely lacking and we are presently not in a position to create new ones (time and resources limitations) so we will piece together numerous reports.

December 2019

Karen from St. Paul Academy and Summit School

Company Size: 201-500 employees

Industry: Philanthropy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

RENXT helps our office to be the best it can be.

We receive immediate information that we can act on. Yes, you need to put the time in to learn how to use it. I think that what people need to understand is that the way they save data impacts their outcomes with the product. They need to work with it instead of expecting it tho exactly fit the needs of their organization.

Pros

I've been using Raiser's Edge for 15 years. My current office purchased the NXT web view in 2015. This product helps our office achieve our fundraising goals in many ways. I like that when we purchased the NXT web view we still kept the database view. Now we have the best of both worlds. Most of our office now works exclusively in the web view and with it, they can now get immediate information by themselves that assists them in their work. The new features of the web view have greatly enhanced how we do business.

Cons

I really like this product and I have a hard time coming up with anything negative to say about it.

Reasons for Choosing Blackbaud Fundraising

I started using Raiser's Edge at a previous organization 15 years ago and wherever I have worked we've never considered using anything else. We get great customer service and the product does what we need it to.

November 2019

Glenda from United Church Homes and Services

Company Size: 1,001-5,000 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2019

Not so great anymore

It was a good place to house your data, but to retrieve things took hours. Reports were a nightmare. It took hours to create what I can create with Bloomerang in 2 minutes. Then you'd create this queried report and you weren't ever confident that what you created was even right. It was very frustrating and caused a lot of issues down the road.

Pros

I liked that it used to be thes best compared to competitors, but the increase in other software has changed that.

Cons

The functionality was awful. Their new cloud software has drastically improved, but there are so many other products available for 15% of the price that Blackbaud offers. We were quoted $30,000 for a database of 5,000 constituents and found the same product that was better catered to cultivation for $4,500 a year. Their customer service was HORRIBLE. I could send a request and was lucky if I ever got a response. I couldn't even cancel our service when it was time to renew, because no one responded. I spoke to four different people and they tried to tell me I couldn't cancel, because I didn't formally cancel. I did, they just didn't have their stuff together enough to find it.

Reasons for Choosing Blackbaud Fundraising

We didn't, we switched to another vendor. They think way too highly of their product and wouldn't budge on their price.

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2019

Expensive but worth it for any CRM needs

We use Blackbaud Fundraising on a day to day basis to track donor records, giving, pledges, create crowdfunding pages and online donation templates.

Pros

Blackbaud Fundraising includes Raiser's Edge, Luminate Online, crowdfunding features. The Fundraising tools integrate very well and it's user friendly and intuitive. We are able to create an attractive and easy to use donation form for our website. It allows you to easily track donor giving, pledges, create donation pledges and integrate with Raiser's Edge and other tools well. NXT is a new feature we purchased which is expensive however it's an attractive interface to view and track donor pledge level and upgrades.

Cons

Blackbaud products tend to be very pricey and offer a ton of features however you only use about half of them on regular basis. It could be quite a challenge to create crowdfunding pages., definitely multiple steps. Sometimes the dashboard giving and queries show different numbers so there's some inconsistency. Their NXT new tool is amazing however it's pricey. It's great for major giving officer.